slow your digital and business transformation Your Digital and... · Accelerate Your Transformation A New Approach: Cross-Functional Business Acumen Workshops and Consulting H5 Consulting

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Bridge the Gaps

Don’t let silo thinking

slow your digital

and business transformation !

Presented by H5 Consulting, LLC

Copyright © 2019 H5 Consulting, LLC

Contact [email protected] 2

Accelerate Your Transformation

A New Approach:

Cross-Functional Business Acumen Workshops and Consulting

H5 Consulting helps accelerate your journey for achieving:• Customer Centricity (Customer Experience) and Value• Enterprise Agility• Digital and Organizational Transformation• Innovation and Collaboration

Do these slow your progress?

3Copyright © 2019 H5 Consulting, LLC

Contact training@h5consulting,com

How People Think Mostly

Silo Thinking

Business

Knowledge

Mostly about

your own

department and functional area

IT Reputation OK

Skills Mostly

Technical Skills

Do these accelerate your transformation?



How People Think Cross-Functional Thinking(Holistic and Collaborative)

Business

Knowledge

Business acumen and empathy

about “other”

departments and

functional areas

IT Reputation Keeps Improving

Skills Technical Skills AND

Communication and Empathy Skills



H5 Consulting offers an innovative people-centered approach that breaks

down silo barriers between people, departments and business functions.

As you know, there is a real cost when team members are siloed in their

thinking. Silo barriers often limit potential and drive up costs for cross-

functional and cross-sector innovation, collaboration, and transformation.

Our goal is to help you reduce the impact of silo thinking on your company’s

performance and achieve breakthrough performance.

This approach is an evolution from learning programs we developed or co-

developed, for AT&T, IBM, Nokia, and Monster Worldwide.

Achieve Breakthrough Performance

How would increasing cross-pollination impact innovation, collaboration, and transformation?





Let’s collaborate !



Relevant toIT

Marketing

Finance

Logistics

Sales

HR & L&D

Operations

Customer Service

Manufacturing

Legal

What are the costs when silo thinking and weak business acumen negatively impact your projects and initiatives?

Expense Increase (project rework and delays)

Revenue Delay (products/services are “late” to market)

Underestimate Project Complexity (project scope is off significantly)

Miscommunications and Not Understanding Context (team members

have difficulty with the “other” departments ‒ jargon, terminology, goals,

measurement, how people work, customers (internal and paying), emerging

workplace technology and processes, and more)

People (low confidence in each other and team member “friction” and stress)





Expense• Reduce costly project rework, delays, and risks (caused in part by silo thinking).

Revenue• Bring products and services to market faster.

(Fewer project delays caused in part by silo thinking.)

Customer Experience• For omni-channel projects, reduce the organizational obstacle of

silo thinking.

Confidence• When professionals use cross-functional business acumen, they have more

confidence in each other.

Expected business outcomes / ROI

The Strategic CIO



“Improve Business Skills:

CIOs need to rebalance the skills within the IT

organization as business unit leaders expect IT

personnel to exhibit business skills if they want to

engage as part of business teams.”

Source: © Phil Weinzimer, President, Strategere Consulting and author of “The Strategic

CIO: Changing the Dynamics of the Business Enterprise.” Used by permission.

The Best Cross-Functional Teams



“The best cross-functional teams I’ve observed are

those where you can’t tell who is in IT and who is in

the business.”

Source: Dr. Behnam Tabrizi, Consulting Professor at Stanford University’s

Department of Management Science and Engineering and Managing Director, Rapid

Transformation, LLC. Used by permission.

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Cross-Functional Business Acumenin the Digital Age

Increase Cross-Functional

Knowledge, Skills, and Empathy.

Description

• Easy. Relatively easy to deploy.

• Education/Applied Learning. A cross-functional business acumen education and culture change approach, based on professionals gaining business knowledge, empathy, and insights about “other” departments (not their own). Highly interactive with peers.

• Anticipate. You anticipate when the “silo thinking elephant in the room” will show up.

• Prevent. You prevent silo thinking from limiting the potential of your cross-functional teams and projects.



A new kind of “reduce silo thinking” approach to help execute your digital strategy



• Customer empathy.

• Business acumen about departments/functional areas.

• Business knowledge and insights about “other departments.” (This

reduces silo thinking and increases cross-functional mindset.)

• Communication skills, critical thinking, and “know thyself.”

• Digital Transformation, Innovation, Emerging Customer and

Workplace Trends, Agile, Business Basics, Collaboration, and

more.

• Quotes from recognized industry sources.

Participants practice what they are learning.*Based on learning objectives.

Workshop topics*



Develop professionals for transformation success

Workshops

• Pre-built (use “as is” or adapt)

• Flexible

• Modular

• Interactive and immersive

Pre-built workshops (1, 2, and 3 days)

Cross-Functional Digital Business Transformation and Innovation

• For new projects and newly formed teams. Quick Start

• For existing projects. Stop underperformance

IT Professional Development

• Gain new business knowledge, mindset, and skills.

Multiple departments

• Increase cross-functional knowledge, mindset, and skills



Pre-built workshops (1, 2, and 3 days), continued

“Talent Sharing” for Transformation (Cross-Functional Approach)

Professionals represent (examples)

Organizational Development (OD) Change Management, HR, and L&D

IT, Agile, and Product Development Operations

Digital Transformation Governance Six Sigma and Continuous Improvement

Quality and Lean Finance

Professional Group Facilitators Culture Change

Business Process Management (BPM) Project Management

Customer Experience Management Diversity

Virtual Classroom Performance Improvement & Coaching

Leadership Development Employee Engagement





Participants gain a new comfort zone and . . .

Build relationships

Understand the business functions

Learn the language of the business

Practice the application of actionable knowledge and skills

Learn how to use the knowledge and skills on the job

During workshops



As a professional, I …

• Reduce my silo thinking.

• Increase my empathy.

• Increase my business knowledge and understanding about “other”

departments and functional areas in the company.

• Become a more holistic, collaborative, and innovative thinker.

• Improve my communication skills.

• Apply the knowledge and skills to business situations.

Workshop outcomes

H5 Consulting’s cross-functional business acumen solutions have evolved

from learning programs we developed or co-developed for AT&T, IBM

Software Group, Nokia, and Monster Worldwide.

Results

“We realized immediate results. . . You can’t ask for more than that.”

Sam Hastings, Vice President and General Manager, Global company



Our proven track record - results

What was the most helpful aspect of the workshop?

• “Making me think differently.”

• “Learning more about the different departments of a company.”

• “Incorporating language and jargon to better relate and increase my

credibility.”



Participant feedback



You get more cross-functional thinking

Use over 1,100 pages and slides for:

Employee learning Employee communications

Leadership development Team development

Change management Coaching and mentoring

Presentations Custom courses and elearning

Blended learning Videos and microlearning

Performance support Assessments



Content you can license



1. Silo thinking.

2. Weak cross-functional business acumen.

3. IT professionals do not talk in business terms.

4. Gaps between the business departments and functions.

5. Costly project delays and stress (caused by silo thinking and

weak business acumen).

Contact Henry Liebling:

H5 Consulting, LLC

[email protected]

Tel. 1-603-928-7084 ext 103

We can help you solve these problems

mailto:[email protected]

To learn more

Short Videos



Links for PDFs• H5 website

• H5 Business Acumen

• Execute Your Digital Transformation Strategy

• Transform Your Organization with Cross-Functional Empathy and Business Acumen

• What are your digital business targets?

http://www.h5consulting.com/

http://www.h5consulting.com/index-3.html

http://www.h5consulting.com/library/Execute Your Digital Strategy.pdf

http://www.h5consulting.com/library/Intro Cross Functional Empathy and Business Acumen.pdf

http://www.h5consulting.com/library/What Are Your Digital Business Targets.pdf

http://h5consulting.com/index-7d.html

http://h5consulting.com/index-7d.html

http://www.h5consulting.com/index-7a.html

http://www.h5consulting.com/index-7a.html

http://h5consulting.com/index-7c.html

http://h5consulting.com/index-7c.html

http://h5consulting.com/index-7b.html

http://h5consulting.com/index-7b.html

Business Acumen Consulting & Learning Services

Collaboration Center of Excellence (Cross-Functional)• Collaboration Learning / Competency and Culture of Collaboration

• Team Enablement Processes

• Cost of Silo Thinking and Collaboration Tools/Processes

• Enterprise Collaboration Function

Leadership Development for the Digital Business Transformation Age

Custom Learning Solutions, Large audience events, Coaching

Business Processes

• Internal Customer Service Evaluation and Processes

• Governance processes for … cross-functional team performance, new teams and

underperforming teams

Business Acumen for customer-facing employees (sales & service)

Assessments, Research, Reports, and Communications/Media Projects



About H5 Consulting, LLC

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H5 Consulting is an independent management consulting firm with global

experience serving clients in the Financial Services, Information Technology,

Telecommunications, Professional Services, Retail, Manufacturing, and

Government sectors.

We offer a full range of consulting and learning services to assist our clients in

solving their most challenging issues.

Our services are focused on solving critical operational needs and issues using

expertise and business acumen gained over years of senior, and executive

management experience.

For more information, please find us at: www.h5consulting.com



http://www.h5consulting.com/



Who We Serve

ABN AMRO (now Royal Bank of Scotland)AIG AT&TBellSouth (now AT&T)Blue Cross/Blue Shield of Rhode IslandCommonwealth of MassachusettsDollar TreeDun & BradstreetEMCFarm Family InsuranceFederal Deposit Insurance Corp. (FDIC)General MotorsHasbro, Inc.HSBCIBM Software Group

InnovaPost (subsidiary of Canada Post)Members United Federal Credit UnionMerrill Lynch (now Bank of America)Monster WorldwideNational Commercial Bank-Saudi ArabiaNokiaPearsonProSys Information SystemsRegeneron Pharmaceuticals, Inc.Tadawul (Saudi Stock Exchange)TD BankUBS Wealth Management AmericasUnited HealthgroupVibrant Solutions

Thank You

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For additional information, please contact:

Henry Liebling H5 Consulting, LLC

[email protected] Tel. 1 603 928 7084 ext 103




Become more agile by reducing silo thinking and increasing cross-functional business acumen



32Contact [email protected] Tel. 1-603-928-7084 ext 103

Workshops, Content, Consulting

EmpathyCross-Functional


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slow your digital and business transformation Your Digital and... · Accelerate Your Transformation A New Approach: Cross-Functional Business Acumen Workshops and Consulting H5 Consulting