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Connecting people & processes – Why?

• to be able to handle changes faster

• to train employees based on need

• to increase labour flexibility

• to secure improvements made

• to engage employees and keep them

• to create effective induction programs

• to realize continuous improvements

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Connecting People & Processes.

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B CA

Processes

A starting point could be a quality manual, often this is a solid basis for the description of the existing company processes.

Depending on the level on which these have been described, we will increase the level of detail of these descriptions.

There is a strong focus on the primary processes, but supporting processes can also be taken into consideration.

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1. Ga in WMS naar menu Operatie/

Order/ Repacking Rhenus. Select Operatio/Order/Repacking/Repacking Rhenus in WMS.

2. Selecteer de betreffende Repack

locatie, Client ID en Owner ID. Select the applicable Repack location, Client ID and Owner ID.

3. Selecteer het container ID veld en

scan vervolgens de pick container

Select the container ID and scan the pick container

4. Stal de producten netjes uit op de

tafel.

Neatly place the items on the table.

From process to work instruction to training material

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References for Process Descriptions.

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The Deming Circle is our basis for Process Improvement

Plan = Actions are planned.

Do = Implementation of planned actions.

Check = Are results of planned actions performing as expected?

Act = Adjust or change plans if required.

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The SIPP training matrix defines the training needs.

• Has documented all the required processes

• It provides all the needs of the employees.

• shows what the current level of employee training is

• shows the desired level of training that is to be achieved

• Constantly reviews the training plan against what was the initial plan to ensure correct progress

Current Situation

Desired Situation

Example of training model for an organisation

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Job descriptions aligned to Process Description

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Example of 3D Warehouse trainer

Types of training tools used within SIPP.

• E-Learning Platform

• Simulation

• Business gaming

• Virtual Classroom

• Virtual Teacher

• Practical training

• Classroom learning

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Summary.

• Establishment of Synchronised Quality manual, Processes and Job Descriptions.

• Training plans developed and actioned from start to finish.

• Employees developed with increased retention.

• Training and material tailored to your Organisation.

• Business as usual for your Organisation, minimal disruption.

• Periodic reviews of progress and amendments made where needed.

• Cost effective fee structure per employee.

• Organisation structured and ready for future effective change Programs.

Training actually can be fun.

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