7/24/2019 Sip Poster - Tom Web

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The improvement of services, for the people we

serve, is at the heart of professional practice. This

is why we have designed a Master’s degree to

include a focus on service improvement.

The Service Improvement journey at BU is

split into two Master’s degree level units:

PSIP and SIP.

PSIP stands for ‘Preparing for your Service

Improvement Project’. Successful completion ofPSIP is a pre-requisite for moving on to the SIP

unit. It allows practitioners to develop a service

improvement proposal over a period of about 5

months and is primarily about ‘THINKING’.

SIP stands for ‘Service Improvement Project’

and is primarily about ‘DOING’ or implementing

the proposal in practice. This project is based on a

SIP completed in 2015.

Context and rationale

• I work as a social worker, Approved

Mental Health Professional and care

coordinator – someone who oversees

and brings together services that a

patient needs.

• High patient turnover and complex

caseloads are a necessary part of my

role.

• Front-line mental health workers face

increasing caseloads, demands to

meet targets and little organisational

support to prevent burnout (SWAN

2014).

• Recently there has been a high

turnover of staff in my team. Vacancies

remain unfilled.

• Based on my review of the literature

(e.g. see Petrie 2012), I made an

assumption that reducing knowledge

deficits would reduce staff burnout and

stress.

For more information, please visit us at www.ncpqsw.com or phone 01202 964765

Supporting social work and health practitioners to improve

services … one setting and one service provider at a time.

ServiceImprovement

Projects

The National Centre for

Post-Qualifying Social Work

and Professional Practice

(NCPQSWPP)

Professional education at the National Centre

for Post-Qualifying Social Work and Professional

Practice is centred on a commitment, passion

and dedication to develop healthcare and social

work practice.

We believe that by improving the quality of

services through partnering with practitioners

and employers across the health and social care

arena we make a vital contribution to society in

general and vulnerable people in particular.

Over 10,000 practitioners have successfully

undertaken our programmes since the year

2000 and we have won a total of 9 prestigious

teaching awards during this time.

Visit us at: www.ncpqsw.com

The National Centre

for Post-Qualifying

Social Work and

Professional Practice

Method

• Here are the questions I wanted the

brief ‘learning needs’ survey and

subsequent focus group to answer:

1. what do you struggle with most in

your care coordinator role?;

2. what are the main knowledge

deficits impacting on your ability

to perform your role?;

3. and what would you find helpful in

terms of seeking solutions to the

above?

• I presented the findings from my

literature and survey at the focus

group and used an approach called

‘brainswarming’ (McCaffrey 2014)

to allow participants to consider the

answers to the above questions.

• I analysed the resultant data by taking

a thematic approach to the transcript

(King and Horrocks 2010).

Meeting the learning

needs of care

coordinators

Author: Tom Groves

Oxford Health NHS Foundation Trust

Findings

• Practitioners identified problems in the

following areas:

1. Lack of confidence in identifying agencies

that could offer appropriate support and

signposting.

2. Limited knowledge in detailed safety

planning work.

3. Process and procedures constrain person-

centred work.

• However, the key finding is that care

coordinators’ emotional needs are not being

met – this was the major driver behind thechoice of intervention.

Service Improvement/

Changes

• From the themes that emerged from

the analysis, I concluded that the most

appropriate intervention for the SIP was

the creation of a group reflective space that

could better address the complex and holistic

professional development needs of the team.

• To date, I have facilitated 3 reflective sessions

– the most recent had the largest number of

attendees (n=7) – the majority of the team.

• Feedback so far has been positive. One

participant comments ‘this will help us take

ownership of solutions for things within our

power to change i.e. team organisation’.

Critical reflection / Future

Plans

• Undertaking this SIP has been very

beneficial for my personal and professional

development, promoting a shift towards a

solution focus whilst ensuring a thorough

understanding of the nature of the problem

preceeds any intervention.

• My assumptions about a learning need have

been greatly challenged.

• This project has caused us to consider

integrating psychologists into our team,

advanced IT training needs and the

appointment of specialist roles around the

implementation and renewal of Social Care

packages.

ReferencesSWAN (Social Work Action Network). 2014. A charter for mental

health. Available at www.socialworkfuture.org [Accessed 8.7.15].

King, N. and Horrocks, C. 2010. Interviews in qualitative research.

London: Sage.

Petrie E (2012). Reducing Stress in Mental Health Practitioners.

Available from: www.intechopen.com [Accessed 14.11.14].

McCaffrey, T. 2014. Brainswarming – because brainstorming doesn’t

work. Available from www.hbr.org [Accessed 15.5.15].