Simple Integration Use Case Maximo

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Tivoli Maximo Enterprise Asset Management 7.1 One day workshop for IBM Business Partners

Lab 3: Simple Integration Use Case

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Course materials may not be reproduced in whole or in part without the prior written permission of IBM.


Exercise 1 : Create the web service.........................................................................................2

Exercise 2 : Deploy the web service .......................................................................................4

Exercise 3 : Test the service....................................................................................................8


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In this exercise, you will learn how to activate a Maximo inbound web service. This web

service will allow an external system / application to create a Service Request in Maximo.

From this remote creation, any regular Maximo action could then be taken by the users.

Enabling this type of capability consists in performing the following tasks :

Create the web service (in our case, we will start from the default MXSR objectstructure)

Deploy the web service

Test it. Since we dont have any external system to test with, you will simulate theexternal system by using SOAP UI (http://www.soapui.org/) that is installed on the

virtual image and that can be used to test web services.

Exercise 1 : Create the web service

___ 1. Sign in to Maximo as Mike Wilson.

User: wilsonPassword: wilson

___2. Go to the Web Services Library (Go ToIntegrationWeb Services Library)

___3. Use the Select Action drop down menu to create a new web service from an ObjectStructure (Select ActionCreate Web ServiceCreate WS from Object Structure)


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___4. The Create Web Service from an Object Structure Service

Definitionwindow opens. Select the MXSRobject structure by selecting the

corresponding checkbox.

___5. Click on the Createbutton :

The MXSR object structure service has been created and now appears on the Web Services

Library list:


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Exercise 2 : Deploy the web service

___1. In the List, select the MXSR service :

___2. Review the service you have just created. As it is an Object Structure based service, the

Create, Update, Delete, Sync and Query operations have been automatically defined.

You can click on Generate Schema / View XMLto view sample input/ouput messages for

each operations :

A new View XML window open :


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___3. Click on OK when you are done reviewing the messages.

As you could see, by default, all Service Request attributes are included in the messages.

Maximo provides an easy way of selecting which attributes will be available through that web

service. Should you be interested in this, you can :

___a. Go to the Object Structures module (Go ToIntegrationObject Structures)

___b. Search for the object structure we are working with (MXSR) :

___c. Click on MXSR to open the record.

___d. Use the Select Action Exclude/Include Fields action (Select ActionExclude /

Include Fields)

___e. This opens the Exclude / Include Fields window. In this window, you can select which

attributes should be excluded from the integration messages (by default none are excluded but

some system fields) :


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___f. When you are done reviewing this capability, go back to the Web Service Library to go

on with the lab (Go ToIntegrationWeb Services Library).

___4. Use the Select Action menu to deploy the web service (Select ActionDeploy Web

Service)

Once deployed, a confirmation message gets displayed :


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___5. You can double-check that you can reach the web service endpoint :

___a. Open an Internet Explorer page

___b. Browse to http://vm100:9999/meaweb/wsdl/MXSR.wsdl. You should be able to

visualize the service WSDL that describes the different operations available :


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Exercise 3 : Test the service

You will now use soapUI to test the service and remotely create a Service Request.

___1. Use the desktop shortcut to launch soapUI

___2. Add the MXSR WSDL to the existing MX71 project. Right-click on the MX71

project and select Add WSDL:

___3. The Add WSDL window opens. Copy & Paste the previous WSDL URL(http://vm100:9999/meaweb/wsdl/MXSR.wsdl) in the WSDL location input field :


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___4. soapUI loads the service definition. When it is done, you should see the different ports

and related operations in the project explorer:

___5. Default request messages have been created for each operation. Open the request1

request under the CreateMXSR operation of the MXSRSOAP11Binding (double-click on

MXSRSOAP11Binding / CreateMXSR / request1)


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As you can see, all Service Request attributes are available to be filled by the external system.

They are optional though. Thanks to this, in the context of this exercise you will enter a

minimal set of information.

___6. Create a New request message for the CreateMXSR operation, by right-clicking on the

CreateMXSR operation of the MXSRSOAP11Binding port :


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___7. Give the request message a name of your choice :

___8. Do not chooseto create the optional elements in schema, as you will only specify a

small subset of them :

___9. Replace the generated content by the following XML message (you can find a

createsr.xml file on your virtual machine hard drive that contains the same content under My

Documents) :

Window and Frame are

broken

CONF300

BEDFORD


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___10. Basic authentication is activated on your Maximo application server. Therefore, you

have to specify some credentials in order to be able to perform the service request creation.

Within soapUI, click on the Auth section at the bottom of the requestto specify those

credentials :


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___11. The Authentication area opens. Specify the following credentials :

Username: wilson

Password: wilson


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___12. With those settings set, you are ready to submit the request. Click on the green arrow

to submit the request :

___13. After a couple of seconds, you should see the Maximo response in the response area

(right panel) :


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In this example you can see that the Service Request 1149 was created. Any error would also

been displayed in that area. If you have any issue, please reach out to one of the instructors.

___14. Back to Maximo, we will now check the details of the Service Request you just

created. If needed, log in as wilson / wilson.

Go to the Service Requests module (Go ToService DeskService Requests) :

___15. Look for your service request by filtering on the service request ticket id that was

returned to you in soapUI (in our example : 1149) :


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Course materials may not be reproduced in whole or in part without the prior written permission of IBM

___16. You can click on the record link to display the content of the Service Request.

Once you have reached this point, you can go on with the next lab (Lab 4 : Using the

Workflow Engine).