13

Share Your Toys: Collaboration is a Team Sport

  • Upload
    ismet

  • View
    29

  • Download
    1

Embed Size (px)

DESCRIPTION

Share Your Toys: Collaboration is a Team Sport. Terry Crum Chief Knowledge Officer and Director, Global Information Services Jones Day LAWNET 2003. Football is a Team Sport. X. X. X. X. X. X. X. X. X. X. X. WR. T. G. C. G. T. TE. WR. QB. FB. HB. X. X. X. X. X. - PowerPoint PPT Presentation

Citation preview

Page 1: Share Your Toys:   Collaboration is a Team Sport
Page 2: Share Your Toys:   Collaboration is a Team Sport

Share Your Toys: Collaboration is a Team SportShare Your Toys: Collaboration is a Team Sport

Terry Crum

Chief Knowledge Officer and Director, Global Information Services

Jones Day

LAWNET 2003

Terry Crum

Chief Knowledge Officer and Director, Global Information Services

Jones Day

LAWNET 2003

Page 3: Share Your Toys:   Collaboration is a Team Sport

HB

FB

QB

WR T G

WR

TETGC

XX

X

X

XX

X

X

X XX

Football is a Team SportFootball is a Team Sport

Page 4: Share Your Toys:   Collaboration is a Team Sport

T G TETGC

XX

X

X

XX

X

X

X XX

PASS PLAY

QB

HB

FB

WRWR

Page 5: Share Your Toys:   Collaboration is a Team Sport

Is Lawyering a Team Sport?Is Lawyering a Team Sport?

• Observations– Law is parochial, limiting the need for collaboration

across jurisdictions and geographies.– Large law firms are likely collections of smaller

practices and solos who have banded together for strategic advantage (e.g., income hedging, full-service strategies, etc.).

– Prevailing reward systems (e.g., eat-what-you-kill) encourage lawyers to corral work for themselves--especially when work is scarce.

• Observations– Law is parochial, limiting the need for collaboration

across jurisdictions and geographies.– Large law firms are likely collections of smaller

practices and solos who have banded together for strategic advantage (e.g., income hedging, full-service strategies, etc.).

– Prevailing reward systems (e.g., eat-what-you-kill) encourage lawyers to corral work for themselves--especially when work is scarce.

Page 6: Share Your Toys:   Collaboration is a Team Sport

Is Lawyering a Team Sport?Is Lawyering a Team Sport?

• Conclusion– Lawyering is a more akin to Track & Field than to

Football. (Each athlete competes individually but scores are summed to a team. At times, athletes work together to win a given event (e.g., relays).

• Conclusion– Lawyering is a more akin to Track & Field than to

Football. (Each athlete competes individually but scores are summed to a team. At times, athletes work together to win a given event (e.g., relays).

Page 7: Share Your Toys:   Collaboration is a Team Sport

To What Extent Do Lawyers Need to Collaborate?To What Extent Do Lawyers Need to Collaborate?

• Finding a specialist

• Finding information, answers

• Building on prior work product

• Distributing excess work

• Training newer lawyers

• Finding a specialist

• Finding information, answers

• Building on prior work product

• Distributing excess work

• Training newer lawyers

Page 8: Share Your Toys:   Collaboration is a Team Sport

Finding a SpecialistFinding a Specialist

• How it’s done today– Telephone call to colleague.

– Request-for-information broadcast e-mail.

• Opportunities to improve– Conduct a social network analysis.

– Collect specialist expertise in a central system.

• Barriers to change– Difficulty collecting current and accurate expertise profiles

(i.e., grade inflation).

– Some decision makers have “not broken” mentality.

• How it’s done today– Telephone call to colleague.

– Request-for-information broadcast e-mail.

• Opportunities to improve– Conduct a social network analysis.

– Collect specialist expertise in a central system.

• Barriers to change– Difficulty collecting current and accurate expertise profiles

(i.e., grade inflation).

– Some decision makers have “not broken” mentality.

Page 9: Share Your Toys:   Collaboration is a Team Sport

Finding Information, AnswersFinding Information, Answers

• How it’s done today– Telephone call to colleague.

– Request-for-information broadcast e-mail.

– Search for prior work product.

– Primary, secondary source searches.

• Opportunities to improve– Global, syndicated search engine; returning both content and

author information.

– Specialist libraries (e.g., Labor & Employment Database)

• Barriers to change– Technical challenges, especially in geographically dispersed

Firms.

– Lawyer distrust in quality of content.

– Moderate to high development costs.

• How it’s done today– Telephone call to colleague.

– Request-for-information broadcast e-mail.

– Search for prior work product.

– Primary, secondary source searches.

• Opportunities to improve– Global, syndicated search engine; returning both content and

author information.

– Specialist libraries (e.g., Labor & Employment Database)

• Barriers to change– Technical challenges, especially in geographically dispersed

Firms.

– Lawyer distrust in quality of content.

– Moderate to high development costs.

Page 10: Share Your Toys:   Collaboration is a Team Sport

Building on Prior Work ProductBuilding on Prior Work Product

• How it’s done today– Hardcopy precedent files.– Document management systems.– Informal e-mail collections.

• Opportunities to improve– Clause libraries.– Specialized content, model collections.– Processes to identify quality precedent.

• Barriers to change– Technical challenges.– Content development costs.– Keeping content current and reliable.

• How it’s done today– Hardcopy precedent files.– Document management systems.– Informal e-mail collections.

• Opportunities to improve– Clause libraries.– Specialized content, model collections.– Processes to identify quality precedent.

• Barriers to change– Technical challenges.– Content development costs.– Keeping content current and reliable.

Page 11: Share Your Toys:   Collaboration is a Team Sport

Distributing Excess WorkDistributing Excess Work

• How it’s done today– Reliance on a known network of lowest-cost but proven

performers.

• Opportunities to improve– Gauge work appropriately to the right resources (John’s

example of low cost lawyer taking three hours v. him @ $300).

– Associate availability systems.

• Barriers to change– Desire to collect as much work as possible in slow times.

• How it’s done today– Reliance on a known network of lowest-cost but proven

performers.

• Opportunities to improve– Gauge work appropriately to the right resources (John’s

example of low cost lawyer taking three hours v. him @ $300).

– Associate availability systems.

• Barriers to change– Desire to collect as much work as possible in slow times.

Page 12: Share Your Toys:   Collaboration is a Team Sport

Training Newer LawyersTraining Newer Lawyers

• How it’s done today– Elaborating on issues as they are encountered in actual

matters.

• Opportunities to improve– Development of diligence lists, checklists.

– Transactional systems that capture content and information about actual deals.

• Barriers to change– Training issues.

– Change management.

• How it’s done today– Elaborating on issues as they are encountered in actual

matters.

• Opportunities to improve– Development of diligence lists, checklists.

– Transactional systems that capture content and information about actual deals.

• Barriers to change– Training issues.

– Change management.

Page 13: Share Your Toys:   Collaboration is a Team Sport

Questions & AnswersQuestions & Answers

??