Shara Gaona resume ext

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SHARA GAONA6414 N. Hoyne Ave, #3WM: 817.913.6136 Chicago, IL 60645

CAREER OBJECTIVEA position that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement of both the company, my team, and myself.

PROFESSIONAL STRENGTHSA high-energy, enthusiastic and dependable individual who excels in challenging and competitive environments.

Strong ability to produce results within a team environment or independently, utilizing a "take charge" attitude, self-motivation, and commitment.

Company-focused with capacity to foster positive rapport with all Co-workers, both within and outside of the department, effectively meeting needs and requirements of peers and upper-management, while delivering exceptional results and promoting a strong team environment.

Ability to implement effective, creative ideas for firms, teams, and individuals.

Role model and mentor for new hires and co-workers by leading on-the-job training.

EDUCATIONTexas Tech University: Lubbock, Texas (2002)Bachelor of Business Administration in Marketing

Texas Insurance License Life, Health, and Accident (2006-2008)

RECOGNITION & ACCOMPLISHMENTSNominated for coworker-selected United 100 recognition program (2013)

PROFESSIONAL EXPERIENCEUnited Airlines: Houston, Texas/Chicago, Illinois (06/2008 present)Process Improvement Analyst Pilot Crew Pay (03/2015 present) Diagnose, trouble-shoot, and correct pilot pay issues to support crew pay staff during monthly close by evaluating data sets and reports to determine practical solutions to resolve large-scale trends and anomalies in pilot pay. Work cross-functionally with Flight Ops, Crew Scheduling, Labor Relations, Payroll, Finance, IT, and other stakeholders to implement pay process improvements, including defining and writing business requirements, identifying risks and dependencies, following up with IT and business to prioritize system development work, coordinating and completing user testing, ensuring completion of proposed improvements, and training co-workers on implemented changes.Staff Rep Airport Operations Scheduling & Payroll Solutions (02/2014 02/2015) Responsible for supporting systematic changes and implementation pertaining to the newly ratified IAM contract for Scheduling & Payroll applications used by 25,000+ Airport Operations employees. Assist with development and deployment of migrated time & attendance/scheduling system, with responsibilities including finalizing business requirements, coordinating with IT on development, testing, and implementation, creating standardization and best practices initiatives for station admin, and coordination with all stakeholders to expand real-time capabilities across all systems. Business Analyst Payroll Systems & Absence Management (07/2013 01/2014) Responsible for the implementation, enhancement, support, and maintenance for Payroll systems, including both Absence Management and core PeopleSoft Payroll systems. Develop, design and write Business/Functional specifications for Change Requests to meet business requirements. Provide end-user support, application and process training for entire platform, and serve as the primary contact for the inner-department and field representatives for Absence Management issues.Analyst Payroll Operations (07/2011 06/2013) Apply leadership skills to improve efficiency and accomplish operational and workflow objectives, assist the Payroll Management Team in creating a winning team environment, support a payroll staff responsible for high-volume output for 80,000+ employees, and assist with work flow and prioritization for staff to accomplish deadlines, all in addition to normal payroll processing duties. Hand-picked to assist in the transition of the sUA payroll from Chicago to Houston, consisting of new payroll system execution, learning sUA processes in and outside of the payroll scope, and training others on the new system and SHARA GAONA (cont.)

(cont.) processes. High level of involvement in restructuring and fixing broken elements of the new payroll system, creating work-arounds for managing issues at present, identifying areas of improvement, recommending process and IT solutions, and testing and implementing IT changes.Coordinator Payroll Operations (12/2009 06/2011) Additional responsibilities include leadership within the team, approval of higher-level adjustments and processes, and oversight of all aspects of the Pilot Payroll processing.Senior Payroll Processor (12/2008 11/2009) Initial promotion merit based, and earned after only 6 months of employment. Additional responsibilities include review and approval of any and all manual work done by other payroll processors for workgroups consisting of 5,000-20,000 employees each.Payroll Processor (06/2008 11/2008) Coordinate and facilitate all payroll functions for the Flight Attendant Payroll desk for 10,000 flight attendants, while remaining consistent with federal, state and local requirements. Responsibilities include, but are not limited to, tax withholding analysis, manual adjustment of system errors, manual check calculation and processing, wage and tax analysis and adjustment, employee record balancing, and answering any and all payroll related questions from both employees and Management personnel.

Corestaff: Houston, Texas (03/2008 05/2008)Payroll Department Continental Airlines (Temporary Assignment) Assist payroll department in any and all areas by learning the components of payroll and the aspects of Continental Airlines.

Medicare Advantage Sales: Texas (03/2007 06/2008)Broker Self-employed contracted insurance agent marketing Medicare Advantage Plans for multiple companies to Medicare Beneficiaries. Assist Beneficiaries one-on-one in choosing an appropriate healthcare benefit to meet each individuals financial and healthcare goals.

American Income Life Insurance Company: Dallas, Texas (03/2006 03/2007)Regional Sales Manager Managed a team of 15 (+/-) outside sales reps to meet individual, team, and company sales goals. Territory consisted of DFW Metroplex and surrounding areas, and stretched to West Texas Panhandle. Field responsibilities included hands-on training of new-hires, extensive training for management candidates, personal sales, and current member account maintenance. Office responsibilities included classroom training of all new-hires, organization of all required documents for personnel and business records, team member problem resolutions, and general office management.

Ted Baker Limited, Inc.: Dallas, Texas (11/2005 02/2006)Assistant Manager Basic responsibilities included all daily store operational functions, customer service, and staff supervising. Given specific task of Operations Manager that involved stock ledger keeping, accurate shipment acceptance, stock requests, payroll and attendance, period paperwork filing, and constant detailed communication with head office in London. Guess? Inc.: Dallas, Texas (12/2003 10/2005)Co-Manager Responsible for managing 5-10 employees while meeting weekly personal sales goals. Responsibilities also included general store operations such as hiring, opening/closing store, payroll tracking, training, scheduling, back office management, staff and management meetings, and maintaining the highest level of customer satisfaction. Transferred to a troubled store 09/2004 to help restructure team and improve sales.

Oshmans Supersports: North Richland Hills, Texas (02/03 12/03)Softlines Manager, Clothing/Footwear Managed two departments while providing direct supervision for approximately 12 employees. Responsible for opening/closing store, reconciling tills, employee development, and resolving customer issues. Hand-selected to lead the revitalization of troubled departments in other stores, resulting in 3% increase in sales after first 6 weeks.

Express: Lubbock, Texas (12/99 - 11/02)Assistant Manager Managed customer service, returns, exchanges, price adjustments, product training and reconciling tills. Provided on-the-job training, recruiting, and managing of employee shifts; ensured visual changes, and opening/closing of the store on a daily basis. 2