Services of Facility Management during crisis.

By Andrej Vanko, MSc. Project/Business Development HSG Zander Slovakia

ERES Industry Seminar

26.3.2010

Bratislava

Index

Facility vs. Real Estate What is FM? “Integrated FM” insight HSG Zander = Integrated FM When FM shall step in?! Mistake done by companies No Crisis for FM in Central Europe Conclusion and CAFM system

Pg.1

Facility vs. Real Estate

The property sector and Facilities Management are inexorably drawn to influence one another.

The important relationship between property services and facility management has become

even more apparent during the economic crisis.

Pg.2

What is FM?

Pg.3

Often understood as handyman!

Mistake!!!

Quoting EU FM Standard: EN 15221-1:2006

“Facility management Integration of processes within an organisation to maintain and develop the agreed services which support and improve

the effectiveness of its primary activities.”

“Integrated FM” insight

Pg.4

1 People and Organization 2 Area and infrastructure

1.1 ICT (computing and communications technology)

2.1 Accommodation - Spatial Services

1.2 Monitoring and implementation of legislation

2.2 Technical infrastructure

1.3 Caring for user objects - security 2.3 Department

1.4 Health and safety, Fire protection

2.4 Cleaning

1.5 Administration of contracts 2.5 Space planning

1.6 Logistics 2.6 Other

“Integrated FM” insight

0

50

100

150

200

250

300

Eastern n=12 SouthEastern n=9

Central n=3 Nothern n=7 Western n=4 Southernn=6

259.94

101.74 103.94101.34

24.04

64.72

European Countries/Regions cluster.

Pg.5

Facility Manager

plans, manages, controls, evaluates and provides recommendation

to the client.

HSG Zander = Integrated FM

Dubaj

Pg.6

Part of the BB Group Provides Integrated FM Disposes with own

CAFM Think Global, Act Local

When FM shall step in?!

During the economic crisis any help (saving) is welcome!

We need to find, what are the potential benefits of the collaboration between the property sector and the world of

Facilities Management?

We need to find, what are the potential benefits of the collaboration between the property sector and the world of

Facilities Management?

Pg.7

Two Aspects

Phase of design and

construction Already operating

buildings

1 EUR inv.sav.= 5 EUR op.exp. 50% of future operating costs

can be clarified

Not such significant savings Item for Senior Staff

Mistake done by companies

Expectations Cost savings Greater efficiency Better service level

Often a reality Loss of control over certain activities Choosing wrong partners/subcontractors Often unable to determine the cost Often unable to determine the effectiveness of assets

Companies and Inverstors want keep the FM in house

Why choosing a specialist?

Advantage Provides services for any property type Better management of processes More competitive prices from subcontractors

Works on ensuring trouble-free operation of technical equipment Control of contracts

Outsourcing requires however a carefully preparation!!!

Pg.8

No Crisis for FM in Central Europe

Referring to own experience,

economic crisis does not mean a crisis for facility management.

Currently, the general trend for companies is to make a decisive move towards outsourcing non-

core business.

The client often decides gradually to accept broader range of services!

Pg.9

Conclusion and CAFM system

Need for Trouble-Free operation of a property Need for a Client’s Comfort Client focusing on his Core-business Specialist = prevention, efficiency, improvement

CAFM system (Computer Aided Facility Management software)

Developed own CAFM system = ASI Web

Pg.10

“Today, created value of a property is increasingly associated with intangible activities – services,

…rather than tangible ones such as construction.”

Presented by Andrej Vanko, MSc.26.3.2010

Bratislava

HSG Zander Slovakia, s.r.o.Bajkalská 17

821 02 Bratislava+421 2 4464 0014

www.hsgzander.com

END