Service Improvement Plan Template

Embed Size (px)

Text of Service Improvement Plan Template

  • 8/14/2019 Service Improvement Plan Template

    1/13

    www.FastITILtemplates.com

    Service Improvement Plan[Company Name]

    [Company Name][Street Address]

    [City, State Zip Code]

    [Creation ate]

    Notes!

    T"e #ollowin$ template is provided #or writin$ an ITIL Service Improvement Plan

    doc%ment.

    [Inside eac" section, te&t in $reen #ont 'etween 'rac(ets is incl%ded to provide

    $%idance to t"e a%t"or and s"o%ld 'e deleted 'e#ore p%'lis"in$ t"e #inaldoc%ment.]

    Inside eac" section, te&t in 'lac( #ont is incl%ded to provide a realistic e&ample.

    )o% are #ree to edit and %se t"is template and its contents wit"in yo%r

    or$ani*ation+ "owever, we do as( t"at yo% dont distri'%te t"is template on t"ewe' wit"o%t e&plicit permission #rom %s.

    Copyri$"ts! ITIL- is a e$istered Trade /ar( o# t"e 0##ice o# 1overnment Commerce in t"e2nited 3in$dom and ot"er co%ntries.

    http://www.fastitiltemplates.com/http://www.fastitiltemplates.com/
  • 8/14/2019 Service Improvement Plan Template

    2/13

    www.FastITILtemplates.com Service Improvement Plan

    Document Control

    Preparation

    Action Name Date

    Release

    Version DateReleased

    ChangeNotice

    PagesAffected

    Remarks

    Distribution List

    Name Organiation Title

    Pa$e 4

    http://www.fastitiltemplates.com/http://www.fastitiltemplates.com/http://www.fastitiltemplates.com/http://www.fastitiltemplates.com/
  • 8/14/2019 Service Improvement Plan Template

    3/13

    www.FastITILtemplates.com Service Improvement Plan

    Ta'le o# Contents

    1

    www.FastITILtemplates.com.......................................................................................................1

    SERVICE IMPROVEMENT PLAN............................................................................1

    [Company Name].........................................................................................................................1

    [Company Name].........................................................................................................................1

    [Street Address]...........................................................................................................................1

    [City, State Zip Code]..................................................................................................................1

    [Creation Date].............................................................................................................................1

    Notes ..........................................................................................................................................1

    T!e "ollowin# template is pro$ided "or writin# an ITIL Ser$ice Impro$ement %lan doc&ment. . 1

    [Inside eac! section, te't in #reen "ont (etween (rac)ets is incl&ded to pro$ide #&idance to t!e

    a&t!or and s!o&ld (e deleted (e"ore p&(lis!in# t!e "inal doc&ment.] ...............................1

    Inside eac! section, te't in (lac) "ont is incl&ded to pro$ide a realistic e'ample.........................1

    *o& are "ree to edit and &se t!is template and its contents wit!in yo&r or#ani+ation !owe$er,

    we do as) t!at yo& don-t distri(&te t!is template on t!e we( wit!o&t e'plicit permission

    "rom &s...............................................................................................................................1

    Copyri#!ts ITIL is a /e#istered Trade 0ar) o" t!e ""ice o" 2o$ernment Commerce in t!e

    3nited 4in#dom and ot!er co&ntries.................................................................................1

    DOCUMENT CONTROL.............................................................................................2

    %reparation...................................................................................................................................5/elease.........................................................................................................................................5

    Distri(&tion List...........................................................................................................................5

    TABLE OF CONTENTS...............................................................................................3

    1. INTRODUCTION.......................................................................................................6

    [T!is doc&ment comes as a res&lt o" a Ser$ice Impro$ement Initiati$e yo& !a$e &nderta)en as

    part o" t!e o$erall Contin&al Ser$ice Impro$ement in t!e or#ani+ation, as recommended

    (y ITIL. T!e Initiati$e s!o&ld #o t!ro! t!e "ollowin# steps o" t!e impro$ement cycle.6

    1.7!at is t!e $ision8....................................................................................................................6

    5.7!ere are we now8...................................................................................................................6

    9.7!ere do we want to (e8..........................................................................................................6

    :.;ow do we #et t!ere8................................................................................................................6

    ]...........................................................................................6

    %&rpose........................................................................................................................................6

    %&rpose........................................................................................................................................6

    [%ro$ide a (rie" description o" t!e p&rpose o" t!is doc&ment.].....................................................6

    Pa$e 5

    http://www.fastitiltemplates.com/http://www.fastitiltemplates.com/http://www.fastitiltemplates.com/http://www.fastitiltemplates.com/
  • 8/14/2019 Service Improvement Plan Template

    4/13

    www.FastITILtemplates.com Service Improvement Plan

    $er$iew......................................................................................................................................6

    $er$iew......................................................................................................................................6

    [%ro$ide a (ac)#ro&nd to t!e plan, approac! &sed, e'ternal re"erences, considerations, etc.]......6

    Scope6

    Scope6

    [Descri(e on w!ic! parts?areas?locations in t!e or#ani+ation t!is plan will (e applied.]..............6

    @ision...........................................................................................................................................

    @ision...........................................................................................................................................

    [@ision A description o" w!at t!e or#ani+ation intends to (ecome in t!e "&t&re. A $ision is

    created (y senior mana#ement and is &sed to !elp in"l&ence c&lt&re and strate#ic

    plannin#. T!e $ision s!o&ld ali#n t!e (&siness and IT strate#ies. Settin# t!e $ision m&st

    (e t!e startin# point. Bsta(lis! a $ision ali#ned wit! t!e (&siness $ision and o(ecti$es.

    B'press w!at is intended to (e in terms o" #rowt!, $al&es, employees, contri(&tions to

    society, etc.].......................................................................................................................0ission........................................................................................................................................

    0ission........................................................................................................................................

    [0ission A s!ort (&t complete description o" t!e o$erall p&rpose and intentions o" an

    or#ani+ation. It states w!at is to (e ac!ie$ed, (&t not !ow t!is s!o&ld (e done. It answers

    t!ree &estions w!at do we do, !ow do we do and "or w!om do we do. %&t to#et!er, t!e

    $ision and t!e mission #i$e directions "or t!e impro$ement process.]...............................

    (ecti$es....................................................................................................................................

    (ecti$es....................................................................................................................................

    [List !ere t!e o(ecti$es "or t!is plan. T!e list o" o(ecti$es comes as a res&lt o" t!e

    impro$ement assessment.].................................................................................................

    /esponsi(ilities............................................................................................................................E

    /esponsi(ilities............................................................................................................................E

    [Identi"y t!ose wit! t!e o$erall responsi(ility "or t!e w!ole initiati$e.].......................................E

    2. SERVICE IMPROVEMENT PLAN ACTIONS......................................................9

    [List !ere t!e actions t!at s!all (e made to "&l"ill t!e #oals o" t!e Ser$ice Impro$ement %lan. It

    is &p to yo& !ow it is (est to or#ani+e t!e plan (y o(ecti$e, (y ser$ice area, (y priority

    I, II, IIIGH, (y time"rame s!ort term, lon# termGH or any ot!er criteria.].......................

    (ecti$e I Increase Ser$ice A$aila(ility (y 0eans o" 7e( Access ............................