Service assurance with predictive analytics

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    26-Jan-2015

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1. IT Products & ServicesService Assurance with Predictive Analytics 2. Business Challenge According to Dunn & Bradstreet 59% of Fortune 500 companies experience aminimum of 1.6 hours of downtime per week. If an average Fortune 500 company has 10,000employees, who are paid an average of $56 perhour, Including benefits ($40 per hour salary + $16per hour in benefits). Just the labour component of downtime costs forsuch a company would be $896,000 weekly, whichtranslates into more than $46 million per year. 3. Challenge to IT Industry 4. Impact Of Downtime Planned administrative downtime Component failures Software defects or failures Operator error or malicious users System outages or maintenance Local disaster Regional disaster 5. Business Solution Real-time Analysis of IT service performanceto proactively detect, investigate, anddiagnose IT service performance issues inheterogeneous, virtualized and cloudenvironments. 6. Our Solution Overview 7. Unique Selling Proposition Integrated Data Collection Engine that can collect data fromheterogeneous environments (On Premise, Cloud withServices running on various HW and SW platforms). Cloudera Impala is used for real-time analytical dataprocessing, which can scale up for peta bytes of data. Supported on top of SAP HANA and Oracle Exanalytics(InMemory DB) as well Appliance model delivery to eliminate any additionalinstallation/setup costs Inbuilt visualization that support out of the box Dashboards aswell as adhoc analytics visualization - accessible from Mobiles(iOS, Android, Windows Mobile) Integration with Help Desk System 8. ROI for CustomersService Downtime inprodctivity Others no of Total Loss AccuranceyRevenuehrdamanged reputionsemplsSavingsEmail40 50 5030 20 75 11250000080%90000000Web Server 50 50 4025 15 75 56250000 80%45000000Web Hosting 3530 4020 20 25 12000000 80% 9600000Database 40 75 5040 20 100 300000000 80% 240000000Internet 40 20 2020 10 100800000080% 6400000data centres 50 40 3030 25 50 45000000 80%36000000networking products 50 40 3020 10 40 960000080% 7680000 9. Pricing StrategyAvg loss per company 84,000.00 1with 30% loss due to unplanned outage 25,200.0010% savings due to our Product perhour 2,520.00Avg unplanned downtime in hours20Price per 50,400.00 license 5,04,0001,00,800Number of Services - Basic 10 0.125,20,0005,04,000Number of Services - Professional50 0.550,40,000Number of Services - Enterprise 100 10,08,0001 10. Analytics Architecture Data Collection sources Logs, Audit Tables,System Monitoring Tools, Services DBs Classification and pattern recognition(NeuralNet) based on sequence of Alerts thatcaused Service Failure. Regression for forecasting possibility ofFailures Text Analytics based on Manually CreatedSupport Tickets 11. Product R&D Costver 1.0 ver 2.0ver 3.0 Hourly rate in $ 6 months6 months 6 monthsProduct Manager2 5052,800.00 52,800.0052,800.00Architects 3 8052,800.00 52,800.0052,800.00Developers12 3052,800.00 52,800.0052,800.00QA 5 2552,800.00 52,800.0052,800.00Deployment - SWAT, Customer Education5 3052,800.00 52,800.0052,800.002,64,000.00 2,64,000.002,64,000.00Support4000040000Presales and Marketing & Others 5,00,000.00 5,00,000.005,00,000.00 12. International School of Engineering 2-56/2/19, Khanamet, Madhapur, Hyderabad - 500 081 For Individuals: +91-9177585755 or 040-65743991 For Corporates: +91-9618483483Web: http://www.insofe.edu.in Facebook: http://www.facebook.com/insofe Twitter: https://twitter.com/INSOFEeduYouTube: http://www.youtube.com/InsofeVideos SlideShare: http://www.slideshare.net/INSOFE LinkedIn: http://www.linkedin.com/company/international-school- of-engineeringThis presentation may contain references to findings of various reports available in the public domain. INSOFE makes no representation as to their accuracy or that theorganization subscribes to those findings.The best place for students to learn Applied Engineeringhttp://www.insofe.edu.in

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