November 12-14, 2017

Bellagio Resort & Casino, Las Vegas

Servant Leadership: A Solution to the P2P Dilemma

Angela McTeer, Manager II, Corporate Accounts Payable – Expedia, Inc. Denny Seiber, Director, Corporate Accounts Payable – Expedia, Inc.

A Little About Us…

“To be a world class team driven to satisfy every customer”

What is Servant Leadership?

What is Servant Leadership?

• Natural desire to serve 1st

• Every person has value

• Humility to put others above yourself

• Act as a selfless mentor

What is Servant Leadership?

How Do You View Your Team?

Employee Volunteer

o You work for me

o You get paid to perform

o What can I get out of them?

o Possibly feel threatened by talented employees

o What work fulfills them?

o How do I not waste their time?

o How do I get them to come back?

o Where do they add the most value for the cause?

Serving has to be Intentional

• Be Genuine

• Build Trust

• The Law of Sacrifice – 21 Laws of Leadership, John C. Maxwell

How To Invest In your team

How To Invest In your team

Patience – It is a Process!

Decide to Go Far!

Results We Have Experienced at Expedia

Mission, vision and how we treat each other

Frequent quarterly award winners

Numerous internal promotions

Ambassador program

Coordinators serve on interview panels for new hires

Weekly “stand up” meetings – we share everything!

Coordinators share at monthly business review

Now to the P2P Organization

• Seek a Win-Win; find out what’s in it for them

• Invest time in the relationships

• Empower your team to influence others

Our Servant Leadership is Crucial!

“The wicked leader is he who the people despise. The good leader is he who the people revere. The great leader is he who the people

say, 'We did it ourselves.” – Lao Tzu

Q & A

“To be a world class team driven to satisfy every customer”