8/19/2019 Senior Instructional Designer in Baltimore MD Resume
Suzanne Diz
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Suzanne Diz Eldersburg, MD 21784
[email protected]
Overview Adult Education Expert and Consultant offering
significant work experience in instructional design,instructional
technologies, and adult education. High-energy, creative and
results-oriented thoughtleader, communicator and facilitator with
tremendous interpersonal skills, vast knowledge of adultlearning
and leadership best practices, and outstanding
relationship-building and managerial skills.
Core Skills Instructional Design Material Development Management
Project Management Instructor-Led, Computer-Based and Online
Development Budgeting
Editing Technical Training Technical Center Operations Training
Facilitation Personnel Management Learning Management Systems
Experience CITI/ONEMAIN FINANCIAL – Baltimore, MDSenior
Instructional Designer , 2011 to present
Serving as a leader on the training integration team for the
change management process for themerger of two compan y’s software
and training systems. Redesign and develop the mergedcompany’s
training curriculum to align with the company’s strategic vision
and mission.
Support blended learning initiatives on topics such as: sales
skills, professional development, newhire training, and compliance
skills.
Redesigned and developed the new hire training curriculum. The
redesign reduced the amount oftime new branch employees required to
complete good applications from two months to twoweeks.
Apply informal, social, and gamified learning initiatives to
online courseware. Tested and implemented new technologies to
enhance the instructional design teams processes.
SOFTMED SYSTEMS INC – Silver Spring, MDInstructional Designer ,
2004 to 2005
Designed and developed instructional materials for training
courses that supported companyperformance improvement
initiatives.
Demonstrated a strong skill-set in the Instructional Design
process from Analysis to Storyboardingto Evaluating and Analyzing
training effectiveness.
Independently developed entry and advanced level courses for
both internal and externalaudiences.
ACTERNA – Germantown, MDInstructional Designer , 2003 to
2004
Designed and developed classroom training and user manuals to
support company developedequipment and telecommunications
solutions.
Demonstrated a strong skill-set in Instructional Design process
from Analysis to Storyboarding toEvaluating and Analyzing training
effectiveness.
Mentored graduate student on instructional design process and
how the department utilized it.
INSTRUCTIONAL DESIGN CONSULTANTSelf Employed , 2001 to 2004
Partnered with clients to design and build creative, engaging,
effective, and relevant learning
experiences that meet specific business goals. Clients include
the INS, Verizon, and Provant. Constructed on-line training for the
Immigration and Naturalization Service outlining Equal
Employment Opportunity Commission policies and procedures for
filing complaints. Createdobjectives and evaluation tools and
designed storyboards using SCORM and 508 complianceprocedures.
Redesigned existing classroom-based wireless training program
for Verizon for delivery over theInternet. Designed the user
interface, evaluated and reorganized the curriculum, determined
newgoals, designed storyboards, and created new curriculum.
mailto:[email protected]:[email protected]:[email protected]
8/19/2019 Senior Instructional Designer in Baltimore MD Resume
Suzanne Diz
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Suzanne Diz 443-745-5481 [email protected] Page 2
Experience(continued)
KC RESOURCES – Columbia, MDSenior Instructional Designer - 1999
TO 2001
Analyzed, designed, and developed telecommunications training
programs for classroom delivery. Developed standards of design for
the Instructional Design and Development team. Led projects by
ensuring deadlines were met, scheduling status meetings,
maintaining project
documentation, and serving as point of contact for subject
matter experts. Delivered “Train the Trainer” sessions. Partnered
with management to create proposals, scope work for future
projects, and develop project
plans including a budget.
VA TECH COMPUTING CENTER – Blacksburg, VAComputer Systems
Engineer , 1997 to 1999
Created and conducted training for all lab employees in the
functional areas of service and support. Coordinated duties,
schedules, and procedures for computer lab personnel. Created the
group web site and maintained the server on which it resided.
System administration and management of servers and workstations
using Mac OS, Windows 95,and Windows NT operating systems for ten
computer labs.
Managed 20 employees.
CONCORD UNIVERSITY – Athens, WVAdjunct Assistant Professor ,
1998
Composed a syllabus, curriculum, and evaluation for two courses:
Introduction to Computers inBusiness and Introduction to the
Internet.
VA TECH, EDUCATIONAL TECHNOLOGIES – Blacksburg, VAInstructional
Technology Specialist , 1994 to 1997
Created and delivered various workshop topics for Faculty
Development Workshops to instructfaculty on how to incorporate
technology into the classroom. Topics included
Authorware,Macromedia Director, Microsoft PowerPoint and Word, and
Adobe Photoshop.
Partnered with VA Tech faculty to provide design and development
support for online and self -studycourses.
Promoted the use of technology with faculty, and assisted with
development and implementation ofinstructional tools.
Education COMMUNITY COLLEGE OF BALTIMORE COUNTY – Essex, MD AAS
Degree in Veterinary Technology, 2008
VIRGINIA TECH – Blacksburg, VAMA Degree in Curriculum and
Instruction, Education, 1998
CONCORD UNIVERSITY – Athens, WVBS Degree in Education, 1988
ComputerSkills
Microsoft Windows, Mac OS, Acrobat Professional, Adobe Connect,
Adobe Photoshop, AdobeDreamweaver, Adobe Captivate 9, Adobe
Premiere Elements, Articulate Storyline 1 & 2,
BrainShark,QuestionMark Perception Authoring Manager, Microsoft
Office Products, WebEx, WWW Navigators, web-based email clients,
and can easily adapt to all other software tools.
mailto:[email protected]:[email protected]:[email protected]
