Self Defense for Administrative Professionals

Dewoun Hayes, CAPAuthor of The Office Professionals Place Blog

President Elite Office Concepts, Inc.

Objectives•Identify the skills needed for protection

•Discuss ways to develop skills needed to combat the day

•Discuss tips/techniques to improve self-defenses

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What needs protecting?

•Reputation•Sanity•Career

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Top 5 Skills (Defenses)

•Communication•Interpersonal Skills•Organization•Time Management•Management

SOFT SKILLS!!!

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Communication

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I see you talking!•Rapid eye blinking•Clenched fists•Folded arms•Hands touching mouth or nose•Raised eyebrow•Tilting head forward•Drumming fingers

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Communication FormulaGreeting/Introduction

+State purpose for communication

+State your expectations

+Closing/Follow-up

= Effective Messages

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Active Listening Skills

•Paraphrasing – use transitional phrases

•Clarifying – ask questions

•Feedback - give opinions, summarize, offer advice or suggestions

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Interpersonal Skills

•Conflict resolution•Assertiveness •Problem solving •Effective decision making

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Organization

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Organization Tips

•File it away immediately.•Schedule a filing time or day.•Color code files

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Time Management

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Task Management Matrix

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Management

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Management

Career Traits•Plan•Prioritize•Organize•Direct

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Character Traits•Be approachable•Communicate•Provide feedback•Give praise

Are you ready for battle?

•Shields•Defenses•Maneuvers/Tactics

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Congratulations!

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