Self Defense For Admins

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Identifying the necessary skills for the office professional

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  • 1. Self Defense for Administrative Professionals
    Dewoun Hayes, CAP
    Author of The Office Professionals Place Blog
    President Elite Office Concepts, Inc.

2. Objectives
Identify the skills needed for protection
Discuss ways to develop skills needed to combat the day
Discuss tips/techniques to improve self-defenses
2
3. What needs protecting?
Reputation
Sanity
Career
3
4. Top 5 Skills (Defenses)
Communication

  • Interpersonal Skills

5. OrganizationTime Management
Management
Soft skills!!!
4
6. Communication
5
7. I see you talking!
Rapid eye blinking
Clenched fists
Folded arms
Hands touching mouth or nose
Raised eyebrow
Tilting head forward
Drumming fingers
6
8. Communication Formula
Greeting/Introduction
+
State purpose for communication
+
State your expectations
+
Closing/Follow-up
= Effective Messages
7
9. Active Listening Skills
Paraphrasing use transitional phrases
Clarifying ask questions
Feedback -give opinions, summarize, offer advice or suggestions
8
10. Interpersonal Skills
Conflict resolution
Assertiveness
Problem solving
Effective decision making
9
11. Organization
10
12. Organization Tips
File it away immediately.
Schedule a filing time or day.
Color code files
11
13. Time Management
12
14. Task Management Matrix
13
15. Management
14
16. Management
Career Traits

  • Plan

17. Prioritize 18. Organize 19. Direct15
Character Traits

  • Be approachable

20. Communicate 21. Provide feedback 22. Give praise