Scot Callahan2907 Settlers Road ∙ Murfreesboro, TN 37129 ∙ (615) 691-3489 ∙ scot.callahan@ gmail .com

Operations & Quality Management

Quality Assurance ~ Tier 1 and Tier 2 Automotive Forward and Reverse Logistics ~ Customer Direct Fulfillment

Summary

Results-driven leader with 17 years experience in Management and Supervision. Proven abilities leading diverse teams in a variety of highly competitive industries, demanding markets, and fast-paced environments. Production and Quality management experience including consumer wireless and electronics devices, automotive manufacturing, and distribution/fulfillment operations.

Hands-on experience in strategic planning, project and personnel management, and operations improvement strategies (quality, productivity, waste reduction and cost improvements). Mentoring and development of direct reports into carrer advancing (lead and supervisory) roles.

Actual hands on work and proficiency with; Process control implementation, process improvement, and process documentation Supply Chain/Logistics including Customer Direct Fulfillment, Air, Rail, Ocean Freight, 3PL, LTL, and

parcel carriers. Systems - WMS system implementations, RF systems, Pick-to-Light, Voice activated task management

(Vocollect), automated sortation (Crisplant), EDI, UNIX, AS400, JD Edwards, Demand Center, PkMS, Alta, SAP and Axapta platforms.

Fully developed skills in:∙ Supply Chain & Logistics ∙ Production & Materials planning ∙ Quality Assurance

∙ Continuous Improvement ∙ Kaizen strategies ∙ LΕAN & 5S ∙ Safety & Loss Prevention ∙ Associate Development ∙ Τeam Building ∙ Change Management

Professional Experience

Asurion / NEW, Smyrna, Tennessee 2009-presentIncreasing responsibility, range of control, and impactful Supervisor positions through my career at Asurion.

Product Inspection Supervisor (2013 to Present) Manage up to 45 inspectors and 4 leads executing forward and reverse logistics, product inspection and material transfer per daily business needs and fulfillment priorities. ● Effectively partnered with Senior Manager and IT team to develop and implement process re-design● Maintained 100% daily priority attainment for 2 yrs ensuring ability to fulfill customer orders● Managed multiple projects including: department metric tracking, employee scorecarding, database

development, pilots for Canada kitting, certified pre-owned product, alternative supply streams, supplier quality validation.

● Developed multiple direct reports for promotion and enhanced contribution to the business.

Materials Supervisor 2012-2013 Manage multiple shift operation responsible for JIT materials delivery, product transfer, and finished goods processing in the Repair Operations Center. Coordinate parts/cores delivery across multiple lines per shift according to build plan, core availability, and customer need.

● Led kaizen activity to revise department process and footprint design● Rebalanced staffing for 40% department labor reduction ● Defined team metrics for daily reporting, team accountability and efficiency calculations

Quality Supervisor 2009-2012 Direct Quality inspection processes and personnel supporting all operations areas. Drive inter-departmenal communication and calibration Coordinate and implement stock investigations, purges, and containment actions. Coordinate support activities as needed to maintain ISO9001 certification. ● Developed and implemented Lean EQC inspection process to support repair center TAKT times ● Launched and maintained ‘Pepsi Challenge’ inspections yielding over $3.5m in additional product shipped,

and recalibration of cosmetic quality standard positivley impacting current and future yield● Coach and class Facilitator for FLIGHT program developing future company leaders

Visteon / G&C Industries, LaVergne, Tennessee 2007-2009

Sequencing Manager

Oversee all Tier 1 and Tier 2 automotive cockpit component assembly and sequencing functions. Perform root cause analysis and develop solutions for quality, OEE, and efficiency issues. Prepare and maintain records for efficiency and OEE reporting. Manage customer quality escalations including containment, corrective actions, and related communications. Implement Kaizen strategies to improve efficiencies and reduce cost. TS16949 certified. ● Developed and implemented production line poke yoke resulting in 0 defects produced● Implemented build-plan matrix that improved efficiency and reduced headcount by 10%● Eliminated line downtime for materials, and improved Material Handler efficiency through Kaizen strategy

implementation

Operations Supervisor 2002-2007Ingram Book Company, LaVergne, Tennessee Direct departmental activities for up to 90 associates according to service commitments, efficiency guidelines, quality standards and cost-per-unit goals. Manage weekend shift operations to include all outbound functions. Administer and ensure accountability for weekly/monthly productivity and quality reports.● Drove fulfillment same day service rate to 99.997% ● Improved Wave/batch plan to drive 12% order pull efficiency improvement● Led Packing process implementation that drove 37% department production increase

Operations Supervisor 1998-2002Service Merchandise, Nashville, Tennessee

Coordinate functions for associates involved in shipping, receiving, order selecting, motor support and inventory control according to operational goals and objectives. Prepare daily and weekly labor, productivity and quality reports. WMS system (Demand Center) implementation team leader. Safety Committee Chairman. Certified Forklift operator/trainer.

EducationBachelor of Arts 1992; Belmont University, Nashville, Tennessee;

2000 Interaction Management, Development Dimensions International2005 Fundamentals of Management, Belmont University

2006 Lean Operations Principals, Volunteer State University2013 Point Kaizen Leader training