SAP Value Proposition Services by ERPandERP

ERP AND ERP – CORPORATE OVERVIEW

CO

RP

OR

ATE

“To partner with our clients and to improve their competitive advantage in

the most productive way using the latest tools, methods, and accelerators.”

Big 10 IT Consulting firms- 2015

IT Solution Specialist -2011

IT Staffing firm - 2006

Mission

2

CO

RP

OR

ATE

Enterprise Application Services

We help realize CXO vision through

► Un matched Technology expertise

► Business process excellence

► Deep industry experience

► Packaged application expertise

The CEO vision

Total Share holder return

The CFO vision

Operating margin

The CIO vision

Technology enabling business

The COO vision

Asset turnover

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RP

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ATE

Description •Headquartered in Fremont CA, USA

•Strong player in the SAP and surround ERP Services area

Financials •$ ~25M Revenue

•Profitable and generating strong cash flows

Resources •600 +

Certifications •SAP AMS Certified Partner and SAP Certified Hosting Partner

Global Delivery Platform

•North America, India, Australia and Middle East

Key Verticals •Mining, Pharma, Utilities, Power, Real Estate, Mill Products,

Discrete, Services, Mobility, CRM

Key Service Lines •Application Management, Projects, On Demand Consulting

Ownership •Private Limited Liability

Corporate Overview

• ~16 M On demand consulting

• ~ 2 M AMS and Projects started since 2011

• ~ 7 M Other consulting business

Managed by veterans in SAP with 285 years of experience Total tacit SAP knowledge of about 3000 years SAP development experience of 1200 plus years Experts in maintaining business critical SAP landscapes : 24x7

4

CO

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Credentials

Robust Technology leadership : One of the first few companies

• to build mobile App in SUP 2.1 • to demonstrate the Solution manager 7.1 capability • to adopt the ITSM procedures for AMS delivery • to demonstrate SAP E2E test management for regression

testing • to demonstrate BPCA and CA Wiley Extended diagnostics

implementation • to demonstrate Google Apps integration to SAP • to set up Solution Manager in HA mode • to build RDS solution for Pharma ( to be certified)

• to have built the expertise in niche modules of SAP

Enduring relationships • More than 40+ clients, 100% customer retention • More than 60% of business is repeat business • Projects executed in more than 7 countries across the globe

Diverse intellectual capital • 600+ consultants

– 368+ functional / process consultants – 233+ technical consultants

SAP Certified AMS Partner

SAP Certified Hosting Partner

SAP ByD Partner

SAP AG Contractor

SAP EBM Partner

SAP AMS Partner

SAP Mobility Partner

SAP COIL Partner

SAP EcoHub Partner

5

SAP

- CO

E

Centers of

expertise

Extensive application training Industry and process appreciation programs Proofs of concept / Internal projects

Developing a proof of concept for Mobile Applications Developing Google-SAP Integration tools Developing RDS solutions for Micro verticals

Reusable frameworks and components Best practices Tools and accelerators Methodologies and templates

Industry based solutions, methodologies, templates and re-usable tools Custom Code Analyzer, Business process Change Analyzer, AMR Service catalogues, Scoping questionnaires, RASCI templates, Comprehensive call

management system)

Competency Development

Knowledge Management

Build new client

centric solutions

Delivery accelerators

Industry specific (e.g. RDS Solutions for -Pharma, Dairy, Mining, Real estate, Logistics providers etc.)

Process specific (e.g. CRM, Financials, BW, HCM, portals, etc.) Technology/ Customer specific (e.g. Mobility, NetWeaver,

Google Apps etc.)

Proactive expertise building

Center of Expertise

6

SAP

- CO

E Center of Expertise

Differentiators Industry & Technology Point Solutions Reusable Frameworks & Components Best practices Tools & Accelerators White Papers & Technical Documents Methodologies & Templates

Solution help desk Extended team for project teams Research on alternate solutions Research on new product functionality

Competency development Extensive Application training Industry & Process Appreciation Programs Proofs of Concept Internal projects

COE charter

Center of Expertise Mfg/ Mining

Logistics/Real estate

Energy & Utilities

Chemical/Pharma

Technology Solutions

ECC

CRM/PLM/SCM

FICO/HCM/

Operations

BI/BW

ABAP

NETWEAVER

Business

Solutions

Technology & Services

COE Toolsets Solution Manager Knowledge management SAP Document Management Tool

Industry Solutions

Mobility

Basis

7

Dairy/ Printing & Packaging

SAP

- PR

AC

TICE

SAP Practice – Highlights

One of the Technically Competent SAP practice among global outsourcing / offshore providers

16 + projects

600 + consultants

Experience in 7 countries

ITIL v3 certified delivery managers

Proven global delivery model

Accelerators, tools and methodologies that help speed up our services, reduce risk and cost

Demonstrated Leadership in Global Support

Extensive experience in more than 6 countries across Europe, Asia Pacific and US multi-country SAP application support

Technology leader in SAP NetWeaver and Mobility

Ranked # 2 on SAP Developer Network globally

Expertise in SAP implementations and business best practices through RDS and cloud based models

Enabling global rollouts using Solution Manager

“…would also like to extend my gratitude to our AMS team for their consistent delivery of quality work for Fortescue. There were several tasks that were directly related to EHP5 project also many that we’re indirectly related such as fast tracking the RFC’s before the change freeze and the test script improvements. The response times have been very good across the board and the standard of service has been excellent..” - Will Conlon Application Lead SAP Solutions

8

SAP

- ALLIA

NC

E Leveraging SAP relationship

SAP IBU team

EaE Product dev Team

Alliance Governance Direction Strategic Review Initiatives

Vertical Focus

Alliance Management

Technology Focus

Vertical Point Solutions COE Methodologies Vertical Specific GTM

SAP Sales team

EaE Sales team

SAP Mobility /Product

certification

EaE Practice

team

COE Development Trainings Tools

Geo Focus

SAP Management team

ERPandERP Management team

Go To Market Strategy Events Strategic Accounts

Customer

Partner Vendor

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SAP

- ENG

AG

EMEN

T Where we add value

Mobility

BI & Analytics •SEM •BPS •BW •ANALYTIC Apps

Enterprise CRM SCM

•APO •SRM

•PP •MM •PM •PS •RE

Ops. Fin.

•FICO •FSCM •CFM •BCS/

EC-CS

•HRM •HCM •ESS

HR Sales

•SD •SM •TM

•Marketing •Service •Sales •Analytics

SAP NetWeaver •SAP PI •ABAP •BASIS

Delivery expertise

INDUSTRIES •Manufacturing •Mining •Energy & Utilities •Real-estate •Chemical •Pharma

Business process excellence | Deep industry experience | Engage across lifecycle

•Solution Manager

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SAP

- ALM

S Application Lifecycle Management Support

Internally managed

• Unique partnership approach with clients

• Commitment from clients in a ERP competency center that aims to keep the business community activity involved

• ERPandERP’s managed services delivery to maximize efficiencies

• Fixed capacity team of experts to enhance application capabilities, performance and availability

• On demand pool of specialists

ERPandERP’s approach

• Teams typically handling new projects and maintenance at the same time causing delays

• Specialized skills not available in team and requires high cost consultants

• Attrition leading to several unfilled positions

Typical Application Management Scenarios Balancing Cost and Value

Leads to higher costs and backlogs

Low cost support outsourcing

• Lowest skilled resources to minimize costs

• Inability to enhance capabilities to meet changing business needs and actively engage with the business

• Higher cost specialists needed for project work

ERPa

nd

ERP

’s

Cen

ter

of

Exp

erti

se

alig

nm

ent

Ramp up and down for projects

ERPandERP’s shared/fixed cost application support

ERPandERP’s shared capacity development team

Client team in ERP Competency Center

Leads to lower return from the ERP investment

Transparent metrics driven governance

11

SAP

- ALM

S Application Lifecycle Management Support – Service Portfolio

SAP ENVIRONMENT

Governance & Risk Management

Service Level Management

Escalation Management

Risk Mitigation Strategy

Periodic Governance

reviews

ITSM Establishment

Business As Usual Support

Event Management

Incident Management

Problem Management

Change Management

Request Management

Remote Access Operations

Continuous Improvements

Proactive Application and

Interface monitoring

Proactive Application

support

Optimization of Structures,

Applications and processes

Value Added Services

ALM Tools Implementation

Upgrades/Rollouts

Enhancement Projects

Onsite Resource

Deployment

Tools & Accelerators ITIL Aligned Processes Subject Matter Center of Excellence

Leading Best Practices Service Level Agreements ITSM Governance

Continuous Improvements Flexible Models Knowledge Warehouse

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SAP

- ALM

S Application Lifecycle Management Support – Value Proposition

Process Optimization & Application Portfolio

rationalization

Increase Business Value

Cost reduction

Global Delivery

Keep it Current: Upgrades and performance optimization

Expand functionality to meet changing business needs

Innovative delivery models e.g. Global support center

Improved Application Mgmt. efficiency

• Lower total cost of ownership

• Improved service levels to end users and quality of delivery

• Frees up client resources to focus on strategic business initiatives

• Increased flexibility by moving fixed costs to a variable cost model

Increased Business Effectiveness

• Increased process standardization and productivity leveraging ERP systems

• Ability to fine tune business processes as business needs change

• Improved application performance and availability

• Reduction of operational complexity

Business process standardization & KPI

improvement

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SAP

- ALM

S Application Lifecycle Management Support – Key Focus areas

Definition of the right operational

model

1

5

4

3

2

1 Dedicated regional AMS team to help clients

choose the right co-sourcing model

ITIL gap analysis and roadmap to mature support processes

BPMON tool to measure and monitor

business performance KPIs

BFPs assessment to identify opportunities to

replace custom developments and use of

new functionality

Dedicated AMS Center of excellence to drive benchmarking and improvements

ERPandERP developed productivity tools and accelerators for ongoing upgrades and maintenance activities using Solution Manager 7.1

Experienced ITIL v3 certified transition managers to lead transitions

ITSM Methodologies to transition from client team, existing vendor or implementation

Global support center for mature application

environments

Competency center models to standardize

team and processes and factory model for

repetitive development work

ERPandERP

Seamless Transition

2

Continuous

Improvement

3

Innovative

Delivery Models

4

Improve Business

Value

5

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SAP

- ALM

S Application Lifecycle Management Support – Metrics

Metrics Category Application Build Application Run

Performance & Quality

Schedule Adherence

Effort Adherence

UAT defects, UAT defect leakage %

Phase containment

First Call Resolution (L1)

SLA Performance

Ticket Rejection Index

Ticket customer satisfaction rating

System performance trend

System outage and outage duration reduction

Productivity Delivery units per person month

Enhancement management index

Tickets resolved per100 hours of effort

Ticket backlog management index

Cost Team Mix Onsite : Offshore Support Cost per concurrent user

Proactive Maintenance

RCA completion index

Repeat ticket index

Overall engagement level metrics

Customer Satisfaction

Risk tracker

Documentation updates

Proactive improvement recommendations

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SAP

- ALM

S Application Lifecycle Management Support – Global Delivery Center

On Site User or Client Service

Desk

GDC opens trouble ticket

GDC solicits recommendation for resolution

GDC provides customer with resolution information

Resolve issues related to:

Network

Database

Operating system

Hardware

Storage

1. Application admin

Apply patch set updates

Promote to production

Change control initiation

2. Basis/Application DBA services

Optimization

3. Security support

Hosting Services

Application Administration

Application Support

Service request management

Call tracking

Call status reporting

Call triage

First call resolution

Service Desk

SAP

1. Functional problem resolution

2. Configuration changes

3. Specialized training

4. Batch process support

5. Break/fix

6. Minor enhancements

Event Management | Incident Management | Continuous Improvement | Request fulfillment

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SAP

- ALM

S Why Global Delivery Center

• Streamlined operational model that is difficult to replicate in a dedicated center

– Right expertise and senior management team in place to be leveraged across project teams

– Expertise to execute using a standardized ITIL based processes and tools

– Dedicated productivity office to constantly pilot and improve tools and processes

– Dedicated monitoring and response team across projects to improve service levels

– Shared knowledge base to leverage lessons learnt from other clients

– Large pool of experienced resources to mitigate against attrition risk

– Optimum cost option and value for money

• Improved service levels due to larger pool of experienced resources with clear demarcation of responsibilities and specialization

• Significant cost advantage as compared to a dedicated support model

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SAP

- ALM

S What we guarantee with ALMS

Fixed Operational

Costs

Business Change

Enablement

Application Maintenance

Application Support

New Solutions

Application Enhancements Application Support

Application Maintenance

New Solutions

Application Enhancements

Fixed Operational

Costs

Business Change

Traditional IT Spend

Target IT Spend with ERP ALMS

IT & AD

Transformation

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SAP

- ALM

S What we provide as value adds

Solution Documentation

Solution Implementation

Template Management

Test Management

Change Control Management

ITSM

Technical Operations

Business Process Operations

BPMON

Maintenance Management

Upgrade Management

Custom Code Management

HA and DR

Archiving

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S

u

p

p

o

r

t

SAP

- ALM

S SAP - ABAP

Successful execution of End to End work packages

In-house ABAP Development Process Model

On-site / Off-shore model for speedy, cost

effective Custom solutions

Pilots: ADS and HDS

Integration: Proxies and WebDynpro ABAP for HCM

Self Services

143+ SAP ABAP, Workflow consultants

Worked with multiple high profile customers across verticals ( Retail

& Logistics, Energy, Utilities, Finance, and Manufacturing) across

geographies

Leveraging business partnerships with key players – SAP CD

Practice Highlights Key Execution Highlights

Process Improvement

A standardized

methodology for the

lifecycle of the

development projects

Well defined

Code/Program/Performa

nce Standards

Standardized Estimation

Methodology

Expertise Building and

Knowledge management

Custom code

Management Cockpit

Efficient Quality

Management in all

developments

Approach Notes

Best Practices &

Learning

Customer Industry

Overviews

Templates

projects

Reusable assets

Center of Excellence (CoE)

Quality is the crux of Custom development

Solution Definition

Qualification

Effort estimation

Solution definition

Scope finalization

Acceptance criterion

Development & Test

Specification

Design

Realization

Unit Test

Functional and Integration Test

Delivery & Acceptance

Component Validation

Standards verification

Acceptance Testing

Documentation

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SAP

- ALM

S SAP – BASIS and Solution Manager

Successful execution of EhP x upgrades

24x7 Remote Support of very high profile customers

Test Strategy and Execution using Solution Manager

7.1

Implementation of Solution Manager 7.1

Implementation of DRs and HA set up

OS/DB Migrations

Archiving Implementation

Technical upgrade in record time

Event management in shared model

Entire gamut of OS and DB support

70+ SAP BASIS, Solution Manager consultants

Worked with multiple high profile customers across geographies

Leveraging business partnerships with SAP


Process Improvement

A standardized

methodology for the

lifecycle of the

application

Well defined service

catalogue for event,

incident management

and continuous

improvement

Availability of system

with 99.9+ up time

Technology adoption

Expertise Building and

Knowledge management

BOM ( Basis operational

Manual)

Efficient Quality

Management in all

deliverables

Approach Notes

Best Practices &

Learning

Templates

Complete ownership

based learning

Reusable assets


Catalogue based remote access support and operations

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SAP

- ALM

S SAP - BW

Successful execution of End to End BI/BW projects

In-house BW Development Process Model

On-site / Off-shore model for speedy, cost

effective BW solutions

Pilots: HANA,SEM BPS – Manual, Planning, BW-

Portals, Integration, BEx Maps & VC/WAD, BW Data

Mining Prototype

30+ SAP BI/BW consultants

Worked with multiple high profile customers across verticals ( Retail

& Logistics, Energy, Utilities, Finance, and Manufacturing) across

geographies

Leveraging business partnerships with key BW players


Process Improvement

Report Needs Analysis

BW Data load Dashboard

BW Upgrade Framework

DaRT Execution

Framework

BW Performance

Improvement

Expertise Building

Health Check Monitor

Manual Planning

Prototype

Management Cockpit

Prototype

BW-CRM Analytics

Prototype

Cross product

integration – Portals,


and Helpdesk

Approach Notes

Best Practices &

Learnings

Customer Industry

Overviews

Templates

Business Intelligence

Issue Resolution

Database


BW Skill Matrix

22

SAP

Mobile Apps –POCs in SAP Store

Global State of art NetWeaver CoE, Dedicated Skill

Focus –

ESOA Workshops across the Globe – 25+

workshops/year attended

Provide End-to-end solutions around PI, EP (TREX),

BW, MDM, BPM, BRM and BRF+

Over 55+ SAP Consultants

SUP 2.5 Expertise – PhoneGap, HTML 5, Appcilirator and Afaria

Unique partnership with SAP for accelerated learning, ramp-up

partnership, knowledge building through business scenarios

Thought leadership – Ranked Global 21 on SDN for contribution


Mobile Apps

SUP based enterprise

level mobile apps

Mobile 365

Mobile Apps using device

agnostics

Mobile Apps for

Productivity

Analytics

Management

reporting and

Dashboards

NetWeaver

XApps (composite

application) built using

SAP NetWeaver

platform

Business Process

Automation using

Business Rules, BPM

and BRF+

Creation of Business

packages

Process Integration

Business Activity

Monitoring using PI7.3

and BRM in Portal

SAP business objects

integration with xECM

business workspace

Goole Apps and SAP

integration


Research Areas

Extended facing using AJAX framework

Security and Authentication

Portal knowledge repository integration with Alfresco

CRM 7.x web user Interface

SAP – NetWeaver and Mobility

ESS and MSS Apps are available in SAP Stores http://ecohub.sap.com/store/mobility/catalog/#!solution:MSSLeaveApp

http://ecohub.sap.com/store/mobility/catalog/#!solution:ESS-LeaveApps 23

http://ecohub.sap.com/store/mobility/catalog/




SAP

SAP – Operations

Projects on Strategic purchasing and sourcing,

Operational Procurement, Supplier Collaboration

GATP Demo for a forest products company

Macro development prototype for a large dental care

company

Industry Specific Solution Approach

Pharma RDS

Implementation of VIM using Open Text and support

190+ SAP consultants worldwide

Rich industrial and cross functional experience

Skill areas include SAP MM, PP, PM, PS, WM, SD, APO, SRM & SCM

Expertise in APO areas like DP, SNP, PPDS, GATP, ICH, EM, CIF, Live

Cache


Process Improvement

Template and roll out

framework

BFP Upgrade tool kit

Smart Sourcing Solution

SRM Scoping and

Deployment framework

Pre-configured

client/Building Blocks

Expertise Building

Proof of concept on

new products like:

APO Inventory

SRM Strategic Sourcing

Solution development

with RDS in

Pharma

Dairy

Real estate

Mining

Print solution etc

Cross product

integration with BW


and Helpdesk

Best Practices

Case Study documents

and project learnings

SCM Solution Set

Industry specific

process knowledge

repositories

Active support on

project issues

Domain wise

distribution list


Logistics Skill Matrix

24

SAP

SAP – Human Capital Management

Projects on ECM executed

Projects in Employee File Management and LSO

eSeparation POC

OM, PA –ve time management and +ve time

management

Pay roll- India, Middle east and Australia

Workforce management

eForms-Policy management implemented for global

giant


Rich OM, PA, Time and Payroll and cross functional experience

Skill areas include SAP ESS, MSS, eSeparation, eRecruitment, PMS,

CATS, Enterprise Compensation Management etc

Nakisa

HCM Processes and forms

Employee File management/ LSO


Process Improvement

Template and roll out

framework

BFP Upgrade tool kit

Smart recruitment

Solution

Pre-configured

client/Building Blocks

Expertise Building

Proof of concept on

new products like:

LSO

Employee file

management

CATS

Enterprise

Compensation

management

eSeparation

Archivelink


and Helpdesk

Best Practices

Case Study documents

and project learning

HCM Solution Set

Country specific

process / statutory

knowledge repositories

Active support on

project issues

Domain wise

distribution list


Resource Skill Matrix

25

SAP

SAP – Financials

End to End Implementations

Global Template Definition

Rollouts: Multi Location

Enterprise wide backbone deployment

Pilots: SEM BPS – Manual Planning, BW-FICO

Analytics, BW Data Mining Prototype

Point Solutions: Reporting Needs Analysis,

Analytics Off shoring, R3 Health Check monitor


Expertise in the areas of Financial & Mgmt Consolidation, Treasury,

Compliances, AP, AR, GL, FA, Credit Management, Dispute &

Collection, Bills Processing, Planning & Budgeting Applications,

FSCM, etc

Custom Solution Development: Payables Imaging Sol., Job Costing

Solution, Accounts Receivables & Credit Risk Mgmt, Lockbox

processing

Consolidation Data migration, Country specific reporting


Process Improvement

Methodologies

Tools & Templates

BFPs

Expertise Building

External, internal

training

Internal projects

Prototypes


and Helpdesk

Capture experiences

White papers

Best practice repository

Re usable components

Functional, technical

support for projects

Problem resolution


FI Skill Matrix

26

SAP

SAP – CRM Charter

`

Product

Accelerators

Vendor

Relationship

Knowledge

Management

Solution

Demo Labs

Customer

Orientation

Technology

Integration

Cross product

integration - APO, BW

SAP NetWeaver

technology platform

SAP ECC, legacy system

interfaces

Responses to RFPs/ RFQs

Solution Architecting and

Process Consulting services

Client meeting, presentations

Resource training and

certification

Internal training

CRM User Group, War

Rooms and Discussion

Boards

Approach notes, technical

papers

SAP product development team

Marching towards Global

Alliance Partnership Implementation Methodology

Tools and Templates

SAP CRM CoE

Real Life Scenario

Simulation

Ready Sandbox and Quality

environment

Prototype walk through

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Case studies – Application Support

Industry Mining, Public Sector, Utilities and Chemicals

Customers World third biggest Iron Mining Company

Australia’s State Government

GreenKo Power

Heritage Foods

Country / language Australia /India / English

Modules Supported FICO,SD,MM,PM,QM,HCM,EP, ABAP, BI,BASIS, Workflow and Australian

taxation

FICO, PSCD, PS,MM, SRM, xECM, PM, VIM, EP, XI, uPerform, Abap,

Workflow, and Australian taxation

FICO, MM, PP/QM, PM, HCM , Abap, Basis and Indian Taxation

FICO, SD,MM,PP,QM,HCM Abap, Basis and Indian Taxation

Key benefits 24x7 Support, Partial FTE per module, lower TCO, Quality and ITIL v3

Service Delivery

Components SAP ERP 6.0 and allied components/ RWD products/ HP-

QC/QTP/TAO/TDMS/Solution Manager Implementation/ Upgrades

Support time

lines/baseline

1 year to Multi year contracts

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Case studies – Implementation

Industry Manufacturing, Utilities, Real Estate and Chemicals

Customers Major Cement manufacturer

GreenKo Power

Ratnagiri

Heritage Foods

Country / language India / English

Modules Implemented

FICO,SD, MM, PP, QM, HCM and Indian Taxation

FICO, MM, PP/QM, PM, HCM and Indian Taxation

FICO, RE-FX,MM,SD,PS and Indian Taxation

FICO, SD,MM,PP,QM, BI, HCM and Indian Taxation

Key benefits All projects implemented within Time lines, Budget and with Quality

Components SAP ERP 6.0 / BI-BObj

Impl.time/baseline 3 months to 6 Months

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Case studies – Custom Development

Modules HCM, SD, MM, FICO, CRM, PP,QM

Customers Various customers with different verticals

Country / language US/Australia /Middle East/India / English

Nature of Developments Work flows, Reports, Enhancements, Bolt-ons, Interfaces and Exits

Key benefits Developments are as per SAP Best practices, Code being tested by CODE

INSPECTOR of SAP before delivery, best pricing model

Components SAP ERP 6.0 with ABAP4 and CRM 7.0

Support time

lines/baseline

1 month/1 FTE/1 Object to Multi year , Multiple FTE and Sub-Module

Developments

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NEXT STEPS PLEASE…

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