Run Better With SAP Services

8/3/2019 Run Better With SAP Services

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SAP Services

Run BetteR with SAP® SeRviceS

GettinG the Most roM Your

investMent in sAP sotwAre



w m p a, m ad ab : a. D a y p

y a y, d ,ad mp b agy? D d pma, pp gg

a, ad x agbj? i , y may b ag aab m ad a aadag m y m-pay. t d b“by” ad b.

m gg mpxy ad adgay qm g -m d ad aag pa b , ba ya a’ b dmd. t ysAP a a a m: p mpa k y b.

B a d ma y b- b day’ a-pad gbab m? iagy,

ma mg mpxy by d-adg a’ gg y ap y b. i a ma bgppad k ad ay – addpg agy y d adjpa pd ad aay amak d .

sAP, pg y b add ag ma m adg adg-dg a app a b p. ia ma dg p ,

d y dy, a maxmz y m. sg m a13.5 m a m a100,000 m gaza, sAPa dpd paad, dy-p xp am 40 ya dgg, mpmg, ad pa-g a y yb. t p sAP® sgaza a q p p y mp b pma byag g, bg y,

ad ag b agy. t a dd g sAPs.

the DiffeRence Between “BuSyneSS”

AnD BuSineSS

sAP® services AnD the iMPortAnce o vAlue

Who Is SAP® Services?

t m sAP® sgaza p y b aa b. t d by dg

xp – may m p-dd – a mmz y m a ad a mpma y a m – a dd p ad xd p.tg g, sAP sp y - y b p- ad sAP a y , pg y a yag b bj. sp-ay, sAP s mad p g gaza:• SAP Consulting organization –

w a gba am xp -a, sAP cg p ya b a dag . t db ama mpg mp, a p y xa maxmm am sAP B s appa-, dy-p , sAP Bobj™ p-, ad it ama a paa y. i

add, y’ d d qay aa ad pgamad pj maagm a y a maag y k a apa y.

• SAP Active Global Support (SAP AGS) organization – w ad pp g ad dp- a gba a, sAP AGsp y maag appa

y ad pmz p-ma a y a maagmpxy, mga k, ad - . i a aaabg 7 agay ad gbapp ad m a 30a pp .

• SAP Education organization – P- dg g-qay - mxd pd ad ag , sAP eda- p y adpamg y b , pad

kdg g y ga-za, ad maxmz y y a m.• SAP Custom Development organi-

zation – w a x k xp a 10 dpm dd, sAP cmDpm p y xd,a, ad pmz xg - bd a app-a adg y d.sAP cm Dpm a

dp d b - pp p d a d.

“The consultants from SAP were highly efficient. They leveraged a

combination of hands-on experience, proven methodologies, and

best practices to pinpoint the specific areas where SAP software

promised to deliver tangible benefits for our business.”

Christoph Burgermeister, had cpa Dpm, vpak hdg AG



w y’ mpmg sAP - a pm ag d, sAP s d a d ag agd dgd y d a y ( g). og

d’ ag ad b-adam dg, mpma,ad pa sAP a -, sAP s a g y pad g qky a y aak adaag a - a ad by sAP. i add abg gg qay ad k ma-agm p, sAP spd gy kd a ya xp y dy –g a b m y

gaza.

Increasing Business Value

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bj a y d sAP a pa. Pa m sAP s p y apaz pppd by y sAP a, abg y maxmz y m. t ampd bypg y mpm a a y gazaa adb apaz sAP B Papakag aaab y dy.sAP s a xp y

m y sAP a

d y b ad dmad y dy – a a aya mmz m a, a mpma, ad k.

B tama

By “b ama,” maagg a sAP a ag it b agy my. o xp, a ya dy-p xp,a k y dy ky pj,bd a aab b a, adga a mp ad map.Ky pma da (KPi) p y ma aa pg aga pa. w a a p y dg pma p ad a

a, agg -da (soA) ab a a a p ag. Ad a pjg g, a pd pj - p maag gazaaag, a kdg, ad agpp b. A dd x aba. w pa y add y d – a mpa mmzg k ad dg a p (tco) ppg

aab pma ad ggb pdy ad a.

B igB aay p yga g y d aa, pmz pa, admp pma g p. A a ddby a gba am gy xpda x d xp- ad k sAP dp-

m am.

On the PAth tO BetteR BuSineSS PeRfORmAnce

sAP services At Your service

Figure: SAP® Services Across the Solution Lifecycle

sAP pa td-pay a

IT and

programmanagers

Users eda ad aEnablement

cm dpmInnovation

sppContinuous improvements

Pgam, pj maagm, ad qay aaRisk management

B ama

Value

it ama

Efficiency

Executives

Businessowners

Strategy Design Transition Operation Continualimprovement

s sAP B objClarity

idy ad -d Expertise

3



• Predictive analytics services toimprove performance insight andbusiness optimization – w sAPs ag dy xp,ga k-, ad a p- pd aay pam p y mpm pmzd ag dmad adag aa b a-g ad mp d- makg.

Reducing Effort

t a y mpmad y sAP a, y tco ad ga a y m. t y sAPs d a dgd d a-ad g y sAP a.

it tamaw y’ g y ga-za, yg d it , ag a it a ppmpd b pma, sAPs a p p it a-ma . t agpd adg ma aa:• Structural transformation – opmzg

ym adap mmzgb dp mpa

gagd mg, aq, g a. t dag, amzg,ad adadzg adap ag-g sAP ladap tamaa ad pp b pabad ad gagm.

• Operations transformation – opmz-g pa sAP a– adap ad abg adpd appa appa -y maagm a ab

mpd ag p dg g m.

t a k a ab-d p – may a pdd pd m a, mmz , d k, adp qay by agg aabd ba b pa

ad xp. A am m, - a b xby mzd p-p a ad m y pd. t d ab a p b daad pp b dmakg, mp pa, ad d. t g y mpag g b pa a y a a a admp b pma. o-g d:•

Comprehensive services to help youplan, implement, and optimize yourbusiness analytics software – wsAP s p y mak m y a ma a aa dg b- g, p ma- maagm, p p-ma maagm, gba k admpa, ad dy-dappa aay bad b aay appa msAP. tg gagm,

sAP s p y dy -a KPi, dpy a p m, pmz y g, ad mmz y atco.

• “Game changer” services to takeadvantage of the latest technologicalinnovations – w sAP sp y ak adaag a-ga gy m sAP,m -mmy pg ad -dmad mpg mby ad

pd a

“SAP Consulting wants success as much as the customer does.”

Biju Varghese, had ia c, ABB ida ld.

4



sagadg dy adadd pa ag aysAP-ad pj y dak.

Pj ad Pgam Maagmw y’ dg sAPa, pgadg xg sAP app-a, g ay, xpd a a ma-ag y pj a y a b pa ad mdga p . t - a b dd a ddapj ba da a

gg pgam. wa a, y g gda ad xp yd dy m ak sAP a b.

eda ad caeda pay a ky pg yd ad pmz sAP - a y . h, g d ad a p ympm, , ad maa sAP -

a, a a g p y d y gazaaag d. w a d ppd, a sAP Kdg Aa a ad sAPPdy Pak appa by A.

t pd a dgd pa ad db ag qky,y, ad y – gad- a bgad.

Leveraging the Value ofMaintenance

A sAP, a ma-a ag b a.t ad aab a maxmz a pmaad b xby kp y p-pad ay agg makd. sAP s pa

y mp ad maa aa, g ad k, 24x7pp p ay dd- agm (slA).

• Technology transformation – caga ab ad xb gy ada agy a ab

m d a mqky a b.

A a aa ad , y mpay a xp agb b- a m m dag, a-dadzg, ad amzg y daa,ym, ad p. t d tco, ga b agy, -dd it mpxy, dm, admpd aa b .

i add, sAP s a d

ag qay aa a p y maxmz y it -m a agy p qay g appa- y. t xdbyd pag ag dmpma ad pa – p-g a d a pp-y ad ay. sAPs qay aa - pj maagm, ,ad gaza. w a sAP

“We were looking for a way to improve the performance of our SAP

software system. With the help of continuous quality checks and

business process performance optimization services available as part

of SAP Enterprise Support, we analyzed our delivery processes.

The recommendations provided resulted in a performanceimprovement of more than 40% – from more than 1 hour to less

than 30 minutes. This has benefited our end users and helped us

speed up processing times tremendously.”

Yang Hui, erP tam lad, Adad smd egg i.

“SAP Consulting knows how other consumer products

companies that face the same challenges use SAP software.”

Dan Gustafson, vP it Pj Maagm, n rbbmad i.

5



t g y pa aygadg pp ad maa a y a mp- a ab y ym b y ab.og d:

• SAP Standard Support services –Ba g app y pd ad

a pj k mga, ag a , b pa,ad a sAP a

• SAP Enterprise Support services –ead a bd p a sAP sadad spp,

g pa pp bakd byslA ad a aay; - pmza g

qay k; d aaza pdzd a paa a; xp-gddmpma ag pd dpym; ad a ppady a a a -g p a a ,a , ad b-pagda

• SAP MaxAttention™ services –tad bad ddaslA, - xp mmdap ad pmza,

ag gagm gg -a, ad ad x- mma g a baadad ak pg

• SAP Safeguarding services – c-mzd, pj-bad a p-p dgd d k a mpma adpgad

Why Choose SAP® Services?

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a k ad y b

• ia ad xb • hg-qay , , ad

mdg• cmmm m ad

pa • Gba y d

m

Key Facts

• sAP s a am 40 ya xp.

• Ad 100,000 mpa ma 13.5 m 120 - pakg 34 agag sAP a.

• sAP mpy m a 13,000 sAPs xp.

• sAP pa gba pp.

• sAP s paad

24x7 m ad papp.• t sAP ym ad pa

d m a 3,850 paa a gba, ga, ad asAP gp.

“Our business process moni-

toring for transactional

banking processes is 100%

integrated in our standard

support mechanisms, and ourcommand center has a real-time

connection to alerts from SAP

Solution Manager – a unique

setup in the banking industry.”

Jochen Tietz, had cm c

exp, D Pbak AG



Simplifying Software and ServiceConsumption

ng d ad b ysAP a ad y aby maxmz y b .

t y mak pb y gag sAP s aymb ay.

sAP Pdd sY a gag sAP sg pdd, ab a a dd a pa sAP rapdDpym aaga ag ad aag m a. t – adadzd dy b pa ad p

b p – a aydd ad p a p m-mz k ad y gagm.

egagm xbysAP s d xbyqd m y d. i y a dga x y,sAP a ak ad, maagg ypj m a . i y a kg a pd pmg k -,

a pd xp gda ad -g. wa a, am aay am: d gam a g m p y b .

sppg sAP PasAP s ay pp,ab, ad aba a -m ym pa d

d pb ag xp y gaza. w a ad -y pa, pd mdga am mpma, ad a mm ad apam maagg y pa-. w y k xy , pa d, mb b a, a mmd gg y a d-a xp y sAPa.

Realizing Your Vision

w m mpg a gympx ad gbazd b -m, gaza a ad

g a. ay, sAP s p y xa gapb a m y sAP am a y a ak ada-

ag a mg sAP day. wa’ m, sAP saba xy sAPdpm gp – ad pa,y g aa d , pdmpma, ad d b m k y. By ag psAP s, y a ap a d pma mp-m, d k, p qay,ad a y b bj.

t d y a ak adaag sAP s, a y sAP p-a day a .ap.m/.

in the SeRvice Of innOvAtiOn

tAKinG ull ADvAntAGe o sAP innovAtionwith sAP services

sg m a 13.5 m a 100,000 -m gaza, sAP a dpd paad x-p am 40 ya dgg, mpmg,ad pag a y y b.

t p sAP a q p d aa p y mp b pma by agg, bg y, ad ag b agy.t a dd g sAP sgaza.

7

http://www.sap.com/services

http://www.sap.com/services



www.sap.com/contactsap

50 101 378 (11/01)©2011 sAP AG. A g d.

sAP, r/3, sAP nwa, D, Paedg, ByDg,sAP Bobj exp, samwk, ad sAP pdad md a a p g aadmak gd admak sAP AG Gmay ad

.

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syba ad Adap s , Ay, syba 365, sQl Ay,ad syba pd ad md a a p g a admak gd admak syba, i. syba a sAP mpay.

A pd ad am md a admak p mpa. Daa ad dm maa pp y. naa pd pa may ay.

t maa a bj ag . t maaa pdd by sAP AG ad afad mpa (“sAP Gp”) maa pp y, pa aay ay kd, ad sAP Gp a b ab m p maa. t y aa sAP Gp pdad a a a xp aayam ampayg pd ad , ay. ng d b d a g a adda aay.

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Run Better With SAP Services