Roadmap to the Cloud for Messaging, Collaboration, and Communcations

© Chinook Communications 1 4/15/2012

Roadmap to the Cloud for Messaging, Collaboration, and Communications

Sheena.Graham

Stamp


Messaging, Collaboration, and Communications Primer

Messaging

Email

Calendaring

Free/Busy

Contacts

Online

Conferencing

Support

Collaboration

Team Sites

Document

Storage and

Management

Portals

Desktop

Integrated

Communications

UC

Instant Messaging

and Presence, Voice

Online/Audio

Conferencing

Phone Service

DIDs

Call Transfer/Hold

Auto Attendant

Response Groups

PSTN Audio

Conferencing


SMB Cloud Trends

Cloud Messaging, Collaboration, and Communications for SMBs

Viewed as Utility Services, SMBs don’t need or want to build

extensive IT expertise around commodity services

As Telecom shifts to Broadband, Voice shifts to becoming an IT

Asset

Voice managed and delivered from Cloud along with other IT

Utilities

SMBs want to cut costs and complexity from how telecom has

been managed for 20 years

Reduce or eliminate dedicated links and WANs

Leverage Commodity Broadband and Cloud

IT for SMBs shifts to managing User Experience, Business

Applications, and Network


Reference Case: Legacy IT

30 Employee Professional Services Firm

One IT Staff that was a billable resource as first

priority, IT second priority

Lots of silos and vendors

Existing Messaging , Collaboration, and

Communications servers in “wiring closet” on

premise

Reliability issues and expensive break/fix/upgrade from IT

consultants

Concerns with security and how to leverage latest technology

15 year old PBX with outdated phones, no remote support


Reference Case: Legacy IT Architecture

Internet

On Premise

PSTN – “legacy

phone company”

• Calls in/out

• Audio conferencing

• T1 for Voice

Phone System

• PBX on premise

• T1 for Voice

Server Farm and Data Storage.

• Email server, CRM, document

sharing Other 3rd party relationships or on premise

applications.

• Adobe Connect for Online Meeting, Audio

Conferencing

• Server clients & separate control panels

• Phones and devices

• On premise IT staff


Reference Case: Messaging Solution

Messaging Requirements:

Wanted reliable messaging delivered from the cloud in a real

datacenter but not co-locate their existing servers, and needed to

upgrade to latest version of Exchange (2003 to 2010)

Managed Dedicated or Private Cloud solutions too expensive

Solution to meet requirements:

Reliable Hosted Exchange Server 2010 delivered from the cloud

in a real datacenter, with redundant power and network that is

secure and cost effective

Far less expensive than procuring a dedicated “cage” in a co-

location facility


Roadmap to Hosted Exchange in the Cloud

Hosted Exchange 2010

Provision User Accounts and enable Exchange

Create any necessary Distribution Lists and Contacts

Test and Configure any 3rd party integration with Exchange

Migrate User Messaging Data

Configure MX records, Reconfigure Outlook Profiles, Go

Live

Second Pass on Migrate User Messaging Data


Hosted Exchange 2010 in the Cloud

• Outlook

2010 Client

• Mobile

Devices

On Premise Internet

Cloud


Reference Case: Collaboration Solution

Collaboration Requirements:

Secure Document Repository, not file server

Collaborate on documents effectively but securely, even

with external people

Solution had to be cost effective and secure


Hosted SharePoint 2010 in the cloud

Store Documents in Secure SharePoint Document

Repository

Send links to document repository in email instead of

attaching documents to messages


Roadmap to SharePoint in the Cloud

Hosted SharePoint 2010

Create and Configure Portal and Document Repository

Configure Users and Test Portal and Document Repository

Configure on premise workstations for SharePoint access

and synchronization

Migrate Documents to SharePoint Document Repository

Redirect users to SharePoint and Go Live


Hosted Exchange 2010 and SharePoint 2010 in the Cloud

• Outlook

2010 Client

• Mobile

Devices

• SharePoint

Clients

On Premise Internet

Cloud


Reference Case: Communications Solution

Communications Requirements:

Leap frog PBX and leverage new technology with

updated user experience that enables more effective

communication, including remote and external users

Reduce costs related to telecom links and WAN, Audio

Conferencing, and online meetings


Hosted Lync Server 2010 delivered from the cloud

Use Lync for quick and secure communications, Audio

Conferencing and Online Meetings

Cost offset from removing expensive on-premise PBX,

telecom links and WAN by using Lync for the phone

system with clients connected over commodity broadband


Roadmap to Lync in the Cloud

Phase 1 - Hosted Lync Unified Communications (UC)

Provision User Accounts for Lync UC Services

Instant Messaging and Presence, Online Conferencing, and

Lync Calls including support for remote and external users

Phase 2 - Hosted Lync Phone Service

Enable Users for Lync Enterprise Voice and Unified

Messaging, and Assign Phone Numbers

Create/Configure Auto Attendant and Response Groups

Schedule Number Port, redirect numbers to Lync, and Go

Live

Decommission on premise PBX and dedicated Telecom and

WAN Links


Hosted Exchange 2010, SharePoint 2010, and Lync Server 2010 in the Cloud

• Outlook

2010 Client

• Mobile

Devices

• SharePoint

Clients

• Phones and

Lync

Endpoints

• Lync Client

On Premise

Internet

Cloud

PSTN

• SIP Trunks from

Telecom Service

Provider


Reference Case: On premise IT Summary

All Messaging, Collaboration, and Communications

services migrated to the cloud with client endpoints

only on premise

• Outlook

2010 Client

• Mobile

Devices

• SharePoint

Clients

• Phones and

Lync

Endpoints

• Lync Client

On Premise

Internet Internet

On Premise

PSTN – “legacy

phone company”

• Calls in/out

• Audio conferencing

• T1 for Voice

Phone System

• PBX on premise

• VoIP relationship

Server Farm and Data Storage.

• Email server, CRM, document

sharing Other 3rd party relationships or on premise

applications.

• Adobe Connect for Online Meeting, Audio

Conferencing

• Server clients & separate control panels

• Phones and devices

• On premise IT staff


Summary Roadmap for migrating Messaging, Collaboration, and Communications Services to Cloud

Step 1 - Hosted Exchange 2010

Safe, secure, and relatively easy onboarding and migration to

start utilizing Cloud services

Step 2 - Hosted SharePoint 2010

Secure Document Repository

Security is integrated with Exchange – same user ID and

Password

Step 2 - Hosted Lync Server 2010

Since it is a new service, very easy to deploy and startup

Initially, utilize basic services such as Instant Messaging, Audio

Conferencing, Online Conferencing

Evaluate and phase in replacing on premise PBX with Lync as

your phone system


Demo – Lync Phone Features

Placing and Receiving Calls

Simultaneous Ring

Voicemail

Call Transfer/Hold

Audio Conferencing and Online Meetings


Overview of Chinook Communications

Hosting division of implement.com started in 2006

First hosting company to integrate Hosted Office

Communications Server 2007 with Hosted VoIP

providers - 2008

First hosting company to deploy into production Lync

Server 2010 Multitenant Pack for Partner Hosting –

2012

We offer Hosted Exchange 2010, SharePoint 2010,

Lync Server 2010 with Enterprise Voice direct and

through a reseller channel

© Chinook Communications