Ritz Complete

8/6/2019 Ritz Complete

1/39

ID Date1 Date2 Day of Week Time Count Cost Keyword

18140 1/24/1997 1/1/1997 Wednesday 1 res incorrec

18021 1/22/1997 1/1/1997 Wednesday 1 rm assign

1/2/1997 Thursday 0

1/3/1997 Friday 0

17673 1/6/1997 1/4/1997 Saturday 1 res incorrec

17674 1/6/1997 1/4/1997 Saturday 1 rm clean17696 1/9/1997 1/4/1997 Saturday 1400 1 rm clean

17697 1/9/1997 1/4/1997 Saturday 1600 1 rm clean

18025 1/22/1997 1/4/1997 Saturday 1 rm clean

1/5/1997 Sunday 0

17722 1/9/1997 1/6/1997 Monday 1600 1 res incorrec

17724 1/9/1997 1/6/1997 Monday 1 rm assign

17712 1/9/1997 1/7/1997 Tuesday 1 ph not answr


17720 1/9/1997 1/7/1997 Tuesday 1200 2 ph not answr

17719 1/9/1997 1/7/1997 Tuesday 1130 4 rm assign

17709 1/9/1997 1/7/1997 Tuesday 250 1 wake-up call

1/8/1997 Wednesday 017788 1/14/1997 1/9/1997 Thursday 2315 1 rm clean

18032 1/22/1997 1/9/1997 Thursday 1 rm clean

18128 1/24/1997 1/10/1997 Friday 1 res incorrec

17790 1/14/1997 1/10/1997 Friday 1700 1 rm assign

17775 1/14/1997 1/10/1997 Friday 945 1 rm clean

17776 1/14/1997 1/10/1997 Friday 2330 1 rm clean

17765 1/14/1997 1/11/1997 Saturday 800 1 res incorrec



17779 1/14/1997 1/11/1997 Saturday 2300 1 want double

17859 1/20/1997 1/11/1997 Saturday 1 want double

18661 2/12/1997 1/12/1997 Sunday 1 ph not answr 18662 2/12/1997 1/12/1997 Sunday 1 ph not answr

17767 1/14/1997 1/12/1997 Sunday 2345 1 rm assign

18113 1/24/1997 1/12/1997 Sunday 1 rm clean

18647 2/12/1997 1/12/1997 Sunday 1 rm clean

18656 2/12/1997 1/12/1997 Sunday 1 rm clean

18657 2/12/1997 1/12/1997 Sunday 1 rm clean

17755 1/14/1997 1/12/1997 Sunday 930 1 rm delay

19297 3/6/1997 1/13/1997 Monday 1 rm assign

19298 3/6/1997 1/13/1997 Monday 1 rm clean


18650 2/12/1997 1/14/1997 Tuesday 1 rm assign

17911 1/20/1997 1/14/1997 Tuesday 1022 1 rm clean18019 1/22/1997 1/14/1997 Tuesday 1 rm clean


18240 1/29/1997 1/14/1997 Tuesday 1 wake-up call

17860 1/20/1997 1/14/1997 Tuesday 1 want king

17852 1/20/1997 1/15/1997 Wednesday 1 check-in

18280 1/31/1997 1/15/1997 Wednesday 1 check-out



2/39

17892 1/20/1997 1/15/1997 Wednesday 1700 1 res incorrec

17826 1/20/1997 1/15/1997 Wednesday 1955 1 rm clean

18668 2/12/1997 1/15/1997 Wednesday 1 rm clean

17851 1/20/1997 1/15/1997 Wednesday 900 1 wake-up call

17906 1/20/1997 1/16/1997 Thursday 1 rm delay

17863 1/20/1997 1/16/1997 Thursday 910 1 wake-up call

17893 1/20/1997 1/16/1997 Thursday 700 1 wake-up call18590 2/11/1997 1/17/1997 Friday 1 rm clean

18591 2/11/1997 1/17/1997 Friday 1 rm clean

18602 2/12/1997 1/17/1997 Friday 1 rm clean


17882 1/20/1997 1/19/1997 Sunday 1 ph not answr

17876 1/20/1997 1/19/1997 Sunday 1 res incorrec

19287 3/6/1997 1/19/1997 Sunday 1 rm assign

1/20/1997 Monday 0

18676 2/12/1997 1/21/1997 Tuesday 1 check-in


18136 1/24/1997 1/23/1997 Thursday 1150 1 check-in

18620 2/12/1997 1/23/1997 Thursday 1 rm clean19243 3/6/1997 1/23/1997 Thursday 1 rm delay

1/24/1997 Friday 0

18691 2/12/1997 1/25/1997 Saturday 1 check-out


18628 2/12/1997 1/25/1997 Saturday 1 rm delay

1/26/1997 Sunday 0

18633 2/12/1997 1/27/1997 Monday 1 rm clean

18222 1/29/1997 1/28/1997 Tuesday 1622 1 res incorrec

19270 3/6/1997 1/28/1997 Tuesday 1 rm clean

1/29/1997 Wednesday 0

1/30/1997 Thursday 0

18642 2/12/1997 1/31/1997 Friday 1 rm clean18674 2/12/1997 1/31/1997 Friday 1 rm clean

18318 2/3/1997 2/1/1997 Saturday 930 1 wake-up call

2/2/1997 Sunday 0

18576 2/11/1997 2/3/1997 Monday 1 check-in

18466 2/5/1997 2/3/1997 Monday 1114 1 rm assign

18541 2/10/1997 2/3/1997 Monday 1 rm clean

18462 2/5/1997 2/4/1997 Tuesday 2330 1 check-in




2/6/1997 Thursday 0

18551 2/10/1997 2/7/1997 Friday 1 rm clean18557 2/10/1997 2/7/1997 Friday 1 rm clean

18922 2/20/1997 2/7/1997 Friday 1 rm clean

19264 3/6/1997 2/7/1997 Friday 1 rm clean

19315 3/6/1997 2/8/1997 Saturday 1 check-out

18544 2/10/1997 2/8/1997 Saturday 1730 1 rm assign


18543 2/10/1997 2/8/1997 Saturday 1730 1 rm delay


3/39

18540 2/10/1997 2/8/1997 Saturday 1 wake-up call

19312 3/6/1997 2/8/1997 Saturday 1 want king

18548 2/10/1997 2/9/1997 Sunday 945 1 wake-up call

19304 3/6/1997 2/9/1997 Sunday 1 want king

18748 2/13/1997 2/10/1997 Monday 728 1 newspaper

18747 2/13/1997 2/10/1997 Monday 728 1 rm clean

2/11/1997 Tuesday 018732 2/13/1997 2/12/1997 Wednesday 2128 1 rm delay

19026 2/24/1997 2/13/1997 Thursday 1 res incorrec


18820 2/17/1997 2/14/1997 Friday 1 rm clean



2/16/1997 Sunday 0

19767 3/31/1997 2/17/1997 Monday 1 ph not answr

19768 3/31/1997 2/17/1997 Monday 1 ph not answr

19530 3/17/1997 2/17/1997 Monday 1 rm assign

18942 2/20/1997 2/17/1997 Monday 1 rm clean

19551 3/17/1997 2/17/1997 Monday 1 want double18939 2/20/1997 2/18/1997 Tuesday 1930 1 rm assign


18917 2/20/1997 2/18/1997 Tuesday 1 wake-up call

18854 2/20/1997 2/19/1997 Wednesday 1739 1 rm assign


19116 2/27/1997 2/21/1997 Friday 1 rm clean

19009 2/24/1997 2/22/1997 Saturday 2000 1 res incorrec


19012 2/24/1997 2/23/1997 Sunday 2000 1 res incorrec

19063 2/25/1997 2/24/1997 Monday 1 res incorrec

19059 2/25/1997 2/24/1997 Monday 730 1 wake-up call

19253 3/6/1997 2/25/1997 Tuesday 1 rm clean19762 3/31/1997 2/26/1997 Wednesday 1 msg light

19169 3/3/1997 2/27/1997 Thursday 2345 1 rm assign




19301 3/6/1997 2/28/1997 Friday 1 rm clean

19306 3/6/1997 2/28/1997 Friday 1 rm clean




19568 3/17/1997 3/2/1997 Sunday 1 rm clean

19519 3/17/1997 3/2/1997 Sunday 1 rm delay19804 3/31/1997 3/2/1997 Sunday 1 wake-up call

19226 3/6/1997 3/3/1997 Monday 855 1 ph not answr



19412 3/10/1997 3/5/1997 Wednesday 1700 1 ph not answr


20191 4/17/1997 3/6/1997 Thursday 1 check-in


4/39


5/39


19871 4/4/1997 4/1/1997 Tuesday 2245 1 rm clean

20473 5/9/1997 4/1/1997 Tuesday 1 rm clean

19874 4/4/1997 4/2/1997 Wednesday 900 1 res incorrec

19873 4/4/1997 4/2/1997 Wednesday 1 wake-up call

4/3/1997 Thursday 0

20056 4/10/1997 4/4/1997 Friday 2315 1 rm clean12606 4/17/1996 4/5/1997 Saturday 1 rm clean

19907 4/7/1997 4/6/1997 Sunday 2330 1 rm assign

19902 4/7/1997 4/6/1997 Sunday 1130 1 rm clean

4/7/1997 Monday 0

19938 4/9/1997 4/8/1997 Tuesday 1 check-out

20185 4/17/1997 4/8/1997 Tuesday 1 res incorrec

20067 4/10/1997 4/8/1997 Tuesday 952 1 rm clean


20144 4/14/1997 4/10/1997 Thursday 100 1 want double

20145 4/14/1997 4/11/1997 Friday 1245 1 rm assign

20200 4/17/1997 4/11/1997 Friday 1 rm clean

20208 4/17/1997 4/11/1997 Friday 1 rm clean20132 4/14/1997 4/12/1997 Saturday 1 want king

20125 4/14/1997 4/13/1997 Sunday 715 1 rm clean

20429 5/2/1997 4/13/1997 Sunday 1 rm clean

20189 4/17/1997 4/14/1997 Monday 1033 1 ph not answr






20422 5/2/1997 4/18/1997 Friday 1 rm assign

20577 5/13/1997 4/18/1997 Friday 1 rm clean

20254 4/22/1997 4/18/1997 Friday 1730 1 wake-up call20256 4/22/1997 4/18/1997 Friday 1730 1 want double






20261 4/22/1997 4/20/1997 Sunday 1 rm clean

20262 4/22/1997 4/20/1997 Sunday 1 rm clean

20264 4/22/1997 4/20/1997 Sunday 1600 1 rm clean

20340 4/28/1997 4/21/1997 Monday 2220 1 rm assign


20328 4/28/1997 4/22/1997 Tuesday 1 wake-up call20659 5/19/1997 4/23/1997 Wednesday 1 check-out




20347 4/28/1997 4/24/1997 Thursday 1 rm assign

20691 5/19/1997 4/24/1997 Thursday 1 want double

20291 4/28/1997 4/25/1997 Friday 804 1 msg light


6/39

4/26/1997 Saturday 0

20664 5/19/1997 4/27/1997 Sunday 1 check-in

20666 5/19/1997 4/27/1997 Sunday 1 check-in


20645 5/19/1997 4/27/1997 Sunday 1 rm clean

20668 5/19/1997 4/27/1997 Sunday 1 wake-up call

20675 5/19/1997 4/28/1997 Monday 1 ph not answr 4/29/1997 Tuesday 0


20419 5/2/1997 5/1/1997 Thursday 1 msg light

5/2/1997 Friday 0

5/3/1997 Saturday 0

20447 5/5/1997 5/4/1997 Sunday 1 rm clean

5/5/1997 Monday 0



20489 5/9/1997 5/6/1997 Tuesday 1800 1 rm clean


20731 5/22/1997 5/8/1997 Thursday 1 msg light20732 5/22/1997 5/8/1997 Thursday 1 rm clean

5/9/1997 Friday 0



5/12/1997 Monday 0

5/13/1997 Tuesday 0


21014 6/19/1997 5/15/1997 Thursday 1 check-in

20605 5/16/1997 5/15/1997 Thursday 2 ph not answr



20607 5/16/1997 5/15/1997 Thursday 1 rm assign20610 5/16/1997 5/15/1997 Thursday 1 rm clean

5/16/1997 Friday 0


21002 6/19/1997 5/18/1997 Sunday 1 rm clean

21003 6/19/1997 5/19/1997 Monday 1 rm clean

5/20/1997 Tuesday 0





5/23/1997 Friday 0

5/24/1997 Saturday 05/25/1997 Sunday 0

21004 6/19/1997 5/26/1997 Monday 1 rm clean

21010 6/19/1997 5/26/1997 Monday 1 rm clean

5/27/1997 Tuesday 0



5/30/1997 Friday 0


7/39


21018 6/19/1997 6/1/1997 Sunday 1 rm clean

20862 6/6/1997 6/1/1997 Sunday 1300 1 want double

20855 6/6/1997 6/2/1997 Monday 1 check-out

20850 6/6/1997 6/3/1997 Tuesday 908 1 msg light


20845 6/6/1997 6/3/1997 Tuesday 1049 1 rm clean6/4/1997 Wednesday 0


21291 7/17/1997 6/5/1997 Thursday 1 want king

20894 6/9/1997 6/6/1997 Friday 1 rm assign

20893 6/9/1997 6/6/1997 Friday 1 wake-up call



20912 6/11/1997 6/8/1997 Sunday 1655 1 rm assign

6/9/1997 Monday 0

6/10/1997 Tuesday 0


6/12/1997 Thursday 020956 6/16/1997 6/13/1997 Friday 1 rm assign

20968 6/17/1997 6/13/1997 Friday 2400 1 rm clean


20962 6/16/1997 6/14/1997 Saturday 720 1 wake-up call

6/15/1997 Sunday 0

20964 6/17/1997 6/16/1997 Monday 2200 1 rm assign

6/17/1997 Tuesday 0


21062 6/23/1997 6/19/1997 Thursday 645 1 check-out



6/21/1997 Saturday 06/22/1997 Sunday 0





6/27/1997 Friday 0


21482 8/7/1997 6/29/1997 Sunday 1 rm assign

21486 8/7/1997 6/29/1997 Sunday 1 rm clean

21125 7/2/1997 6/30/1997 Monday 1 check-out

7/1/1997 Tuesday 0

21119 7/2/1997 7/2/1997 Wednesday 2300 1 rm clean21156 7/7/1997 7/3/1997 Thursday 1 rm assign


21309 7/21/1997 7/4/1997 Friday 1 check-in

21418 8/1/1997 7/4/1997 Friday 1 check-in


21417 8/1/1997 7/4/1997 Friday 1 rm assign

21481 8/7/1997 7/4/1997 Friday 1 rm assign


8/39

21215 7/14/1997 7/4/1997 Friday 1 rm clean

21226 7/14/1997 7/4/1997 Friday 1 rm clean

21214 7/14/1997 7/4/1997 Friday 1 rm delay

21422 8/1/1997 7/4/1997 Friday 1 rm delay

21478 8/7/1997 7/4/1997 Friday 1 want double


21164 7/7/1997 7/5/1997 Saturday 1800 2 rm clean21173 7/7/1997 7/6/1997 Sunday 1 rm clean


21476 8/7/1997 7/7/1997 Monday 1 rm assign

22010 9/25/1997 7/7/1997 Monday 1 rm clean

7/8/1997 Tuesday 0




21520 8/12/1997 7/11/1997 Friday 1 ph not answr


21238 7/14/1997 7/11/1997 Friday 1 rm clean

21517 8/12/1997 7/11/1997 Friday 1 rm delay7/12/1997 Saturday 0

21219 7/14/1997 7/13/1997 Sunday 1700 1 rm clean

21427 8/1/1997 7/13/1997 Sunday 1 rm clean

21523 8/12/1997 7/13/1997 Sunday 1 rm delay

21525 8/12/1997 7/13/1997 Sunday 1 rm delay

21524 8/12/1997 7/13/1997 Sunday 1 want double

21298 7/17/1997 7/14/1997 Monday 1830 2 rm assign

21287 7/17/1997 7/15/1997 Tuesday 1 rm clean




21344 7/23/1997 7/19/1997 Saturday 1300 1 rm clean21349 7/23/1997 7/19/1997 Saturday 1 rm clean

21353 7/23/1997 7/20/1997 Sunday 1500 1 rm clean

21372 7/30/1997 7/20/1997 Sunday 824 1 rm clean

21376 7/30/1997 7/20/1997 Sunday 2 rm clean

21355 7/23/1997 7/21/1997 Monday 1000 1 rm clean

21360 7/23/1997 7/21/1997 Monday 1615 1 rm clean

21359 7/23/1997 7/21/1997 Monday 0600 1 wake-up call

21350 7/23/1997 7/22/1997 Tuesday 1700 1 rm delay




21394 7/30/1997 7/25/1997 Friday 1 msg light21397 7/30/1997 7/25/1997 Friday 1 res incorrec

21375 7/30/1997 7/25/1997 Friday 1136 1 rm assign

21389 7/30/1997 7/25/1997 Friday 715 1 rm clean

21398 7/30/1997 7/25/1997 Friday 1 rm clean



21630 8/20/1997 7/26/1997 Saturday 1 rm delay


9/39


10/39

21810 9/8/1997 8/25/1997 Monday 1 rm clean

21811 9/8/1997 8/25/1997 Monday 1 rm clean

21699 8/28/1997 8/26/1997 Tuesday 858 4 newspaper



21751 9/2/1997 8/27/1997 Wednesday 1 rm delay

22137 10/9/1997 8/28/1997 Thursday 1 rm assign21927 9/16/1997 8/28/1997 Thursday 1 rm clean

21745 9/2/1997 8/29/1997 Friday 2300 1 rm clean


21733 9/2/1997 8/30/1997 Saturday 1 wake-up call

21934 9/16/1997 8/31/1997 Sunday 1 rm clean

21938 9/16/1997 8/31/1997 Sunday 1 rm clean

9/1/1997 Monday 0



21794 9/4/1997 9/2/1997 Tuesday 2130 1 rm clean

22288 ### 9/2/1997 Tuesday 1 rm clean

9/3/1997 Wednesday 09/4/1997 Thursday 0




21833 9/8/1997 9/5/1997 Friday 1 rm clean

21831 9/8/1997 9/5/1997 Friday 1 rm delay

21834 9/8/1997 9/5/1997 Friday 0700 1 wake-up call

21828 9/8/1997 9/6/1997 Saturday 1715 1 rm delay

21826 9/8/1997 9/7/1997 Sunday 0720 1 wake-up call

21894 9/15/1997 9/8/1997 Monday 1 wake-up call

21863 9/11/1997 9/9/1997 Tuesday 1600 1 rm clean

21855 9/11/1997 9/10/1997 Wednesday 1 res incorrec21879 9/15/1997 9/10/1997 Wednesday 1 rm clean



9/12/1997 Friday 0

21914 9/15/1997 9/13/1997 Saturday 1 rm assign

22292 ### 9/14/1997 Sunday 1 rm assign

22498 11/7/1997 9/14/1997 Sunday 1 rm clean

9/15/1997 Monday 0

9/16/1997 Tuesday 0



21962 9/22/1997 9/19/1997 Friday 707 1 ph not answr 22151 10/9/1997 9/19/1997 Friday 1 res incorrec

21977 9/22/1997 9/19/1997 Friday 1845 1 rm delay

21981 9/22/1997 9/19/1997 Friday 2230 1 want king


9/21/1997 Sunday 0

9/22/1997 Monday 0

9/23/1997 Tuesday 0


11/39



22017 9/29/1997 9/25/1997 Thursday 1931 1 ph not answr




22046 9/29/1997 9/25/1997 Thursday 730 1 wake-up call9/26/1997 Friday 0


22037 9/29/1997 9/28/1997 Sunday 2310 1 rm clean

9/29/1997 Monday 0

9/30/1997 Tuesday 0

22116 10/3/1997 10/1/1997 Wednesday 2400 1 check-out

22117 10/3/1997 10/1/1997 Wednesday 2400 1 rm assign





22750 12/1/1997 10/1/1997 Wednesday 1 rm clean10/2/1997 Thursday 0

10/3/1997 Friday 0


10/5/1997 Sunday 0

10/6/1997 Monday 0

10/7/1997 Tuesday 0

22204 ### 10/8/1997 Wednesday 1 rm assign

22144 10/9/1997 10/8/1997 Wednesday 1 wake-up call


22197 ### 10/10/1997 Friday 0845 1 ph not answr

22193 ### 10/10/1997 Friday 1 rm assign

22185 ### 10/10/1997 Friday 1 rm delay22184 ### 10/11/1997 Saturday 1730 1 rm assign


22192 ### 10/12/1997 Sunday 1 ph not answr

22189 ### 10/12/1997 Sunday 2200 1 rm assign

22212 ### 10/12/1997 Sunday 819 1 rm clean

22366 ### 10/12/1997 Sunday 1 rm clean

22175 ### 10/13/1997 Monday 758 1 rm clean

22223 ### 10/14/1997 Tuesday 2245 1 res incorrec

22220 ### 10/14/1997 Tuesday 1349 1 rm clean


22267 ### 10/16/1997 Thursday 1130 1 rm assign

22296 ### 10/16/1997 Thursday 1 rm assign22350 ### 10/16/1997 Thursday 1 rm clean

22474 11/7/1997 10/17/1997 Friday 1 rm clean

22249 ### 10/18/1997 Saturday 2330 1 res incorrec

22258 ### 10/18/1997 Saturday 1 res incorrec


22259 ### 10/19/1997 Sunday 1730 1 rm clean

22482 11/7/1997 10/19/1997 Sunday 1 rm clean


12/39


13/39

22708 ### 11/20/1997 Thursday 1 rm assign

22678 ### 11/21/1997 Friday 1 res incorrec

11/22/1997 Saturday 0

22698 ### 11/23/1997 Sunday 1 res incorrec

22700 ### 11/23/1997 Sunday 1 rm clean



14/39

Memo

Guest made reservations for tea. Upon arrival here found that tea reservations were for the downtown hotel

Sent to occupied room

Wrong type room. Moved to second room

Guest moved to second room. It was not clean. Moved second time.No clean glasses at turndown

Wash cloths from previous guest left in shower

Mildew and peeling wallpaper in bathroom

Guest reserved and confirmed several times for baby shower in Lobby Lounge. When guests arrived they were

Guest checked into room showing clean and vacant, but was really still dirty

Reservations phones ring endlessly, then give recording

Operators put call on park for long time while they paged MOD. Call then went to voice mail recording

Guest called hotel from Phipps to have cab sent to pick her up. Call was transferred to VP. No answer

Guest made reservation for club level 12 months ago. Did not feel 17th floor with club access only by elev

Guest received wake-up call at 9 p.m. which he did not order

Bathroom dirty

Mold in shower grout

Reservation was not in computer.

Guest put on 17th floor after requesting 18th several months ago.

Room not cleaned after guest requested it.

Guest sensitive to cigarette smoke asked for room to be deodorized. Room was sprayed with aerosol to which

Guest not given type of room requested. Suite not as described by Res. Agt.

Hair balls on floor

Dirty glasses, dirty wash cloth in room and items missing from locked bar

Reserved room with 2 double beds. Got king

Wrong type room assigned

No one answered phone in IRD50 rings before PBX answered when guest tried to place long distance call.

Guest reserved two rooms. Sold-out status allowed only one.

Falling paint in service area where ice machine is.

Room not clean upon check in.

Used soap in shower, amenities used.

Guest was checked in to room that had not been cleaned.

Guest upset that sold-out previous night made his club level room late in being readied.

Was put into adjoining room. Needed separate room because of security

Glasses and cups were not removed when room was cleaned

In trying to arrange for wake-up call, guest let phone ring for 10 minutes with no answer.

Guest was checked in to occupied room.

Room was not cleanedRoom not cleaned one day of stay

Wake up call too early by two hours

Guest arranged with FO for wake-up call. Did not get one.

Guest called reservations three times requesting king room. Was told it was impossible

Guest had reservation confirmation number lacking one digit. Was not given room due to oversold situation.

Check-out crowded and slow

Authorization for reservations received for sold-out days. Had to change in system.


15/39

Change done in MARSHA did not drop into ENCORE. Guest reservations did not appear.

Carpet stained, room dirty

No toilet tissue or clean glasses

Did not receive wake-up call

Room not ready upon check-in

Guest did not receive wake up call

Did not receive wake-up callMaid service did not take used glasses and replace with clean ones.

Room was cleaned only once in three days.

Gift basket in room upon check-in belonged to someone else and steak house bag with leftovers in it had not

Carpet stains in room

Guest had to make dinner reservations through F&B assistant because there was no answer to Restaurant Reser

Guest attending Mart was not told she could get a negotiated rate through Destinations

Requested lower floor room (he's a fireman). Did not get.

Long line at check in

Stewarding needs to pay more attention to cleaning the Pastry Shop equipment, china

3 guests made their reservations in 1996 at $139. Upon check-in found that $165 rate was being applied.

Room not cleaned well...trash not emptied. Iron & ironing board not put awayGuest was to be transferred to another room upon return from appointments. Upon arrival, no one knew about

Problems with billing upon check-out

Carpet in room worn

Guest scheduled to check-in at 3 p.m. had to wait 1 1/2 hours for room.

Exercise equipment poorly maintained, no place to put used towels.

8 guests charged wrong rate

Room not cleaned when guest returned to it.

Sheers stained, ripped; wallpaper peeling, shower dark.Dressing table interior not cleaned from previous guest.

Did not receive 9:30 wake up call

With only three people checking in, the guest waited 15 minutes for c/i

Guest checked into occupied room

No housekeeping service on 2/1/97

Guest had to wait too long to check in

Guest sent to occupied room

Suite blocks blown for CEO

Room cleaner did not leave fresh bath mat, amenities.

Room not cleanSheets not changed on 2/6/97

No new bar of soap in shower of one group guest

Carpet worn, stained

Waited 50 minutes to check out

Rooms were wrong type

Mold in shower area

Guest had to wait several hours to check into her rooms.


16/39

Did not receive wake-up call for 7 a.m.

Wanted king. did not get


Requested king; got two bed room

No newspaper in morning

Clock and lamps were not plugged in. Had to move bed to plug them in.

Guest was checked in and room not ready...after 9 p.m.

One guest's name was reversed in system so FO could not find it.

Guest was awakened at 5 a.m. with wake up call he had not requested.

Used soap in shower with hair on it

Guest's nine-uear-old daughter found used condom in the armoire.

Room was not clean; moved to another

Phone not answered in IRD. 5 calls and 20+ rings each time.

When phone was not answered in IRD, guest called PBX. Phone rang 20 times with no answer.

Guest sent to occupied room

No housekeeping service

Requested two double beds. Got king.Guest expected to be upgraded with AMEX Platinum. Was limited to just getting room on higher floor.

Guest requested 2 connecting rooms.

Asked for, did not receive wake up call

Guest Wilson in 709 .. computer shows guest checked out. New guest was checked into room. Mr. Wilson stil

Pillows on bed had what appeared to be dried blood on them.

Guest reserved 2 BR suite w/adjoining room. Was coded wrong in Reservations.

Room not clean - rings on tables, finger prints on windows, sink dirty

Requested and expected 2 beds on 18th floor

5-6 names misspelled on reservations. FO thought they did not have reservations.

Guest did not receive second wake-up call

Room was dirtyTwo urgent phone messages missed because light did not work

Changed guest to room 1230 because key did not work in original room. Room 1230 was occupied.

Guest did not receive wake-up call. On call sheet it indicated that the call had been made.

Reservation was incorrect

Brunch reservations were incorrect

Loose hair on table not washed off for 2 days

Black scum around sink faucets

Guest's reservation was wrong although confirmed in writing

Guest was checked into occupied room

Room was not cleaned

Walls soiled in room

Reserved early check-in. Upon arrival at 1 p.m., room was not readyWake-up call was 30 minutes late.

Took 20 rings for PBX to answer phone

No answer in The Cafe 3 times

Wanted NS corner room facing "garden"

Phone in Reservations rang 25 times. Guest wanted to confirm his reservations.

Missed wake-up call (no breakfast)

Takes 30 minutes to get checked


17/39

Guest annoyed that extra charge would be made for late check-out (spur-of-the-moment check-out)

Hotel "lost my reservations the past few times"

No sheets in room

Room not clean - phone coated with sticky white dust; glass table tops no clean

Guest had reserved 2 bedroom suite. Did not get.

Room was not what guest requested on reservation. Wanted a suite.Comforter wrinkled and shabby

When guest complained that room had not been cleaned by 10 p.m., Hskp said there was a privacy sign on door

Did not get wake-up call

Did not get wake-up call

PBX phone rang too long

Corporate offices called to inform about RCB guest package and Concierge phone range many times with no ans

13 people walked

Guest booked 5 rooms, believing them to be on the Club level. They were not.

Guest says linen was not changed in room, room dusty and toothpaste on sink in bathroom.

Bell Stand phones were forwarded to Concierge desk

Guest put on hold by FO for such a long time that the bellman offered to finish the call for them.

Wrong room assignment

Guest did not receive wake-up call

Hotel reported no res. Further long-distance calls confirmed that guest did indeed have reservations.

Room not cleaned in two days

Room not cleaned until after calls and after 6:30 on two occasions

Room and bath dirty. Toilet, hair in bath tub, spread dirty.

Message light did not work. Guest missed vary important message

Guest took part of his luggage to car. When he returned for remainder, he was checked out of room and his

3 guest complaints that they could not get PBX to answer

Concierge called PBX, phone rang 30 times with no answerFirst room guest sent to was occupied

Guest did not get "penthouse" as requested

Hair on commode and in bathtub

White plaster-like substance on carpet.

Confirmed reservation in Dining Room for table 12...had asked for table 15. Not on DR reservations.

Did not get room type requested

Guest's message light was on, but had no messages waiting.

Could not find reservations for guest who had confirmation number. Name spelled incorrectly

Bar had half bottle of V*; bath had used towel; letter from hotel to previous guest.

Platinum Amex upgrade should be automatic. Guest should not have to ask for it.

AmEx Platinum upgrade booked (suite) but given away prior to guest's arrival

Guest was checked in to room that was occupiedRoom not cleaned, mildew in bath, etc.

Guest upset that room was on 17, not 18 or 19

Mildew in tub area; cobwebs from ceiling.

Wake-up call 10 minutes late

Mattress seemed old; room not up to RC standards

A reservation made for 29th said 15 people. Turned out there were 9 children, not noted on resv. Not enou

Did not get type of room confirmed


18/39

Guest given wrong type room..wanted connector

Toilet dirty in room upon check in

Mold in shower area

Guest was listed as concelled. When visitors came to meet her,


Holes in carpetRoom was dusty and the desk top had drink rings and was sticky.

Guest upset that she was not given club suite.

Bedspread and dust ruffle stained in guest room.

FO agent/supervisor who checked the Ross Duncan group out so Mr.

One guest, who was reserved with the group, did not have room re

Wallpaper peeling

Guest dialed "0", phone rang ten times with no answer

Guest reserved a double. Was not available upon check in

Guest upset that she was checked in to handicapp room and was no

Soda bottle and board under mattress from previous guest left in

Room not cleaned at 4:30 p.m.Guest requested a king; got double

Dirty fingerprints left "all over the place" by engineer who rep

Ceiling flaking in guest room

Grand Hyatt reports that RCB phones are not being answered. Ran

Guest has tried to get PBX all morning. No answer.

Several guests have reported that PBX is not answering phones

Room dusty upon check-in

Room kept for 3 nights for guest who stayed only one night. Res

Guest came back to room to find someone else occupying room.

Guest was checked into room that was occupied

Dirty water in ice bucket

No wake- up call Friday morningRequested double; did not get at first; changed rooms.

Reserved suite; did not get

Housekeeping service poor - cake wrappers under armoire, paper o

Party of 13 was a no-show for tea. Reservation had not been con

Tea reservation for 12 in Lenox room, child's birthday party, 5

Resrvations not being confirmed makes scheduling inaccurate

Mini-bar "filthy"

Dirty water in ice bucket

Sandwich, half-eaten, still in mini-bar; used soap in bathroom

Honeymoon couple upset that suite reserved was not available.

Room Service donesn't answer phones

Wake-up call for 5:45 arrived at 5:52At check-out was asked to return in 30 minutes.

Room was not what guest thought he had reserved. Too small.

Room not cleaned util 5 p.m.; garbage left in room.

Guest upset that room type needed was not available when she cha

Guest unhappy that his clients were blocked into incorrect type

Three share-with guests sent to king room

Message light still flashing after guests had received faxes.


19/39

Very slow check-in

Long time to find reservation upon check-in

Reservation inaccurate

Half a packaged cake under one of the beds upon check in.

Received wake-up call he did not order.

Phone rang long time without being answered on several occasions

Guest was checked in to a dirty room

Message light not working on phone. Guest missed 9 messages.

Guest checked into dirty room

Three guests called to say they could get no answer when calling

Guest rexerved club level; did not get

Room not clean - stain on carpet, chair and half-used amenity tr

Message received in hotel during evening did not activated msg lCoffee pot cleaned but filter basket was not.

Name spelled incorrectly in Reservations

Drapes falling off rod; wallpaper torn, 2 lamps not working.

Long wait to check in because there was only one FO agent and ma

Was placed on "permanent hold" twice by Concierge

No answer when trying to call in order to IRD

It took 45 minutes and 4 phone calls before Room Service answere

Guest requested standard room when making res; was not availableGuest checked in to room and went to Lobby Lounge for a drink.

At start of shift nothing had been cleaned; RS trays, etc., stil

Room not cleaned until evening and then only after guest request

Bathtub not cleaned, guest found hair in tub.

Room still not cleaned at 5:00 p.m.

No reservation found for guest, only for colleague.

Guest had expressed preference to Resv. in room type. Did not g

Room "worn", paint worn thin, gap in door frame.

No turndown service.

Someone had "raided" honor bar before guest arrived in room.


20/39

Leftover sandwich in minibar

Glass tops on tables in room were never clean

Guest travelling with friend was put in king room

Arthur Jones folio closed to cash account with no credit card, n

Message light doesn/t work

VP slow to answer phone

Club elevator service area dirty, cluttered all morning of 3rd.

Room shabby - curtains broken, light in bathroom did not work, r

Reserved king room. Did not get and FO was not accommodating.

One guest checked into occupied room

One guest did not receive 6 a.m. wake-up call until 7:15

100% occupancy. Guest's arrival delayed. Room and suite given

Half-eaten bagel in sealed Honor Bar.

Reservation had been for Buckhead suite; checked in to club exec

Guest was checked in to a dirty room

Hotel fully committed and two of three rooms guest had reserved

Room not clean upon check in - two toilets not flushed, trash on

Reservations incorrect as to billing, type of room and length of

Did not receive wake-up call.

Guest was blocked into room 2103. Not happy with it. Wanted th

Delayed at check-out by line at counter and wait for bellman - 3

Guest did not get room he reserved (exec suite with stereo)

Wake up call late on 18th

Guest's names spelled incorrectly on reservation.


Beds not comfortable: mattress pads too short, blankets worn

Checked in and was given the wrong room (hospitality suite).

Towels not changed after morning use.

Guest checked out 5/22; was not checked out of system until 5/23

Room not clean when guest checked in.Guest had reserved a double with a rollaway six months ago. Did

Guest did not receive the room types he had reserved.

Assured of early check-in, guests could not do so, again not at

Took 45 minutes to check-in

Guest was "quoted" $155 rate, given $165

Confirmed twice that suite overlooked Peachtree& Lenox. Upon ch

Reserved corner room; called to confirm corner room. Upon arriv


21/39

Special Occasion package - room dirty upon arrival in room

Bed linen damp

Special Occasion package - room was not ready. Waited one hour.

Room not ready until 5 p.m.

Reserved room with 2 double beds; got king w/rollaway.

Guest did not like the smell of first three rooms he was offered

First room guest taken to had not been cleaned; second one had hRoom not clean upon check in; honor bar not replenished.

Guest booked on tour that was not happening. Wording on brochur

After FO assured guest that 639 was reserved for friend, friend

Housekeeping services provided were inconsistent and sporadic.

No record of reservation upon check in.

Guest's wake-up call sent to wrong room.

Room Service never answered phone

One reservation mix-up for group

Room not cleaned for two days.

Room not ready upon check-in. Told to come back at 5:30. Room

Bedside lamp unplugged. Guest could not find outlet.

Furniture in room damaged and dusty.

Guest had to wait with elderly mother for room 1 1/2 hours to ge

Resolving problem of needing room with two beds took 30 minutes,

Asked for two doubles, got one king bed.

Twice guests were checked into Ms. Dougherty's room

Room not cleaned properly..towels left on chair, iron & ironing

Room not clean upon check-in and for two hours thereafter.

Guest received wake-up call he did not order.

Dead flowers in room; no bath amenities, no IRD menu.Room not cleaned in three days, nor had rose been replaced daily

Room not cleaned before 3 p.m.

Room, especially bathroom, not clean

Honor bar not sealed upon c/i and then not re-stocked.

Guest's personal pillow cases put into laundry by accident.

Dirty glasses, coffee cups; no toilet tissue, no prices for mini

Did not receive wake up call

Guest had guaranteed check-in for 11 a.m. At 5 p.m. he still wa

Guest did not receive wake up call

Guest called PBX to set wake-up call, then did not get one.

FO left message for guest that bags had arrived, but message ligOne of guest's reservations cancelled in error.

Guest did not get room she reserved.

Room not clean - shampoo not replenished, musty odor.

Room not clean upon check-in.

One of guest's reservations was cancelled (for her son and his b

Guest called twice on Saturday to have his room cleaned. Was no

Reservation was for 3 p.m. arrival. Guests arrived at 4:15 and


22/39

Guest received no turn-down, now housekeeping service of any kin

Took 4 phone calls before anyone answered in In Room Dining.

Delay in getting properly equipped room for paraplegic guest who

Guest had to wait for room to be cleaned in order to move to 18Guest waited 3 1/2 hours after 3 p.m. to check into room.

Scheduled wake-up call; did not get

Bellstand has no captain on duty; phones forwarded to Concierge

Change in reservation made 2 weeks prior had not been logged.

Two people on revised list did not have reservations.

Dried tooth paste in sink

Dresser top dirty with chocolate and spider on it.

Res. for Special Occasion package coded incorrectly; guest did n

Phone not answered in IRD on Sunday morning.

Guest's blocked room was unavailable upon check-in. Neither of

Guest was checked into occupied room.Guest had to wait 45 minutes for room change after being checked

Guest given king when she had requested double. Moved to double

Guest called to have floor and shower curtain cleaned in bathroo

Room was not cleaned very well

Credit card swiped under wrong guest name and imprinted under wr

Phone not answered in IRD 3 times after 8:30 p.m.

Room not cleaned before 5 p.m.

No one answered phone in IRD.

Guest had requested downtown view upon reserving room; did not g

Guest checked into room and found mini-bar unchecked and still c

Guest was mistakenly checked out of his room and another guest cGuest displeased with condition of first two rooms he was checke

Checked in on Friday; did not receive service until Sunday.

Guest had to wait over two hours for his second, connecting room

Took 3 calls to IRD to get an answer

Guest found used soap and empty bottle in room upon check in.

Guest did not received type of room requested.

3 guests came down look for faxes that had already been delivere

Guest's change in reservation date was input just before an upda

Two hour delay for tired travellers to get into room (arrive 3 p

IRD took 15 minutes to answer phone.

Guest spent several hours making sure correct types of rooms for

Guest reserved club level rooms and upon check-in found hotel fu

Chunks of lint and dust came from AC in room.

Guest had to wait 45 minutes for room after arrival at 3:15

Guest did not get type of room reserved.


23/39

Room not made up at 4 p.m.

While pillow slips were off bed pillows, guest noticed that one

Several guests report that they did not receive their newspapers

Note and cookies for someone else in room upon check in.

Reserved club level, but not available

Room not ready upon check in (2:00 p.m.)

Meeting space needs, storage needs not taken care of from the stCleanliness of room not a usual level.

Bathroom not clean

Guest's reservation lost.


Guest was checked into a room that wan not clean

Used washcloth in bathtub

Guest who needed fully ADA room was assigned room with limited a

Guest was checked into an occupied room

Spoiled food found in desk by guest who had just checked in.

Rotten food left from previous guest.

Guest called ahead to arrange to have his stored bags sent to hi

Guest called Laundry to have his clothes picked up. No one answ

Guest called for room service and no one picked up the phone.

Guest found half a bottle of champagne and some newspapers left

Long delay in getting correct type of room upon check-in


Room not ready upon check-in

Guest did not receive wake-up call thus missing airport shuttle.

Mr. Ferrara did not get a wake up call

Guest was checked into dirty room after Housekeeping said room w

Reservations made for wrong nightService room behind lobby lounge bar needs to be cleaned

Hair left in tub after room was cleaned.

Guest requested connecting room for her mother. Did not get.

Guest reserved presidential suite; did not get

Room not ready until 5:15

Fitness Center has not answered phone all morning according to g

Several guests have reported that when they dial "0" to get PBX,Guests' reservations erroneously cancelled.

Room not ready for guest upon check in.

Guest wanted king; got double due to all kings being booked.


24/39

Sometimes took PBX operators 5 - 10 rings to pick up.

It's after 5:30 p.m. and Dining Room does not answer phone.

Took 5 to 10 rings for PBX to answer phone

Guests complain of dirty towels lying around Fitness Center and

Client being taken on site visit tour noticed dirty towels on gr


Room not cleaned.

Guest mistakenly checked out of room in system.

Guest upset by being in room still occupied by another guest.

Reserved non-smoking room, got one that was "clearly a smoking r

Guests moved twice in order to get type of room reserved.

Room not cleaned, even after extra request.

Rooms not ready upon guest's check-in; not ready two hours later

One of the bathrooms in the suite had not been cleaned.

Guest's dinner reservation was on wrong night. (Made by 1-800 re

Space on 2nd day of meeting was very tight

Wake up call late

Guest could not get an answer when calling Fitness Center.

Guest left hotel to go to another hotel that would honor his req

Guest did not get NS room on club level that he had wanted; hadGuest had requested connecting rooms. Did not get them.

Reservation requested double beds; got king.

Guest's husband called and said hotel phone rang 20 times before

Guest was checked in to an occupied room.

No housekeeping service two days

After arrival at noon, adjoining room for children of guest not

Beverage storeroom left in disorder by those using it during eve

No reservation for guest who said there was one confirmed by Res

Carts and trash left in banquets area of beverage storeroom over

Room had to be rearranged because it was cramped for meeting.

Guest who was guaranteed for late arrival was put into temporaryDirty sheets left in room

Room not cleaned until late in day (after 4:30)

Reservation incorrect date.

Guest arranged two months in advance for two cribs. Only one av

Wanted 2 double rooms connecting; not told this is not available

Guest checked out of hotel because room "was not up to standards

Spilled coffee left uncleaned in Dining Room


25/39

Room not fully serviced at 9:15 p.m.

Wedding couples not blocked for king rooms. Had only doubles av

Very slow check-in.

Guests booked at wrong rate

Guest upset that he could not get the particular table he wanted

Room not clean upon check inDid not receive wake-up call

2 reservations were meant for RC, Atlanta and one for RC, Phoeni

18th floor guest reported that club lounge was left in very mess

Guest with allergies required room to be cleaned more thoroughly

Rollaway was left upright in middle of room. Guests moved it to

Chocolate on couch stained guest's suit.

Room not ready upon arrival, nor upon return at 11:30.

Guest did not receive wake-up call.

Upon cleaning up mess son made on carpet, guest found that much

Banquets leaves storeroom in a mess. Floor nasty.

Room not cleaned on second day of stay

Tried for over 10 minutes to get LV to answer phone for guest prBecause resrvation was incorrect, had to change rooms.

Phoned PBX at 9:45. Phone rang 30 times.

Had to call to have room cleaned when it hadn't been cleaned at

Room not cleaned during guest's stay.

Reserved club level room. Did not consider room on 17th floor t

Did not receive wake-up call.

Guest upset that his reservation was incorrect (due to so many c

Guest did not receive wake-up call.

Guest upset that hotel had checked him out. Housekeeping had no

Telephone rang for a long time at Front desk

Guest's room not ready when he checked in at noon.3 guests did not receive wake-up calls. Brenda Davis, 1730, Ral

Guest wanted double bedded suite. Got king.

Room was not ready at 2 p.m. for check-in

Hair in sink and tub.

Guest put on hold for 3 minutes by FO

Employee entrance dirty, trashy with paper, cigarette butts, etc

Guest felt he should not pay club rate for club room since he ha

Guests did not receive king room, as requested. (Rooms 1610 and

Guest was checked in to occupied room.

Guest was checked in to an occupied room.Guest found "dirty books" left in room by previous guest.

Guest wanted suite

Managers on Duty come into Flower Shop and take what they want,

Guest put into occupied rooms twice. (First was not occupied, b


26/39

Guest had reserved two rooms, one of which was exec. suite. Not

Guest delayed in getting room because resv. did not show.

Reservation was incorrect.

Housekeeping did not service room until after 3 p.m. both days.

Guest who was supposed to be on Club did not get club level beca


27/39

Employee Source Room Division Department

Letter F&B Rest. Res.

Comment Card 923 Rooms Front Office

GIAF 1830 Rooms Front Office

GIAF 1830 Rooms Front OfficeGIAF 2122 Rooms Housekeeping

GIAF 2122 Rooms Housekeeping

Comment Card 634 Rooms Housekeeping

GIAF F&B Rest. Res.


GIAF Rooms Reservations

GIAF Rooms Communication

GIAF 1503 Rooms Valet Park

GIAF 1708 Rooms Reservations

GIAF 1211 Rooms Communication



Comment Card 925 Sales Reservations









Comment Card 2219 F&B In-Room DiningComment Card Rooms Communication


Comment Card 1020 Eng. Engineering







Letter Rooms Communication


FO Folio 827 Rooms HousekeepingComment Card 1707 Rooms Housekeeping


Letter Rooms Communication


GIAF Rooms Front Office

J.D.Power Other Hotel Rooms Front Office

Alix Martinez IDR Rooms Reservations


28/39


29/39





FO Folio 1117 Rooms Bellstand

FO Folio 1117 Rooms Housekeeping

FO IDR HOTLINE Rooms Housekeeping

Post-Con Sales Reservations





Comment Card 433 F&B In-Room Dining

Comment Card 433 Rooms Communication



Comment Card 2020 Rooms Front OfficeGIAF 1907 Rooms Front Office

J.D.Powers Other Hotel Rooms Front Office

Letter 911 Rooms Communication

Cassandra Hardnett IDR HOTLINE Rooms Front Office

Letter Rooms Housekeeping

GIAF 1421 Sales Reservations

J.D.Power Other Hotel Rooms Housekeeping




J.D.POWER Other Hotel Rooms HousekeepingComment Card 435 Rooms Communication

Engineer Log 1419 Rooms Front Office



Comment Card 434 F&B Rest. Res.







Comment Card 1809 Rooms Front OfficeComment Card 928 Rooms Communication


GIAF 623 F&B The Cafe


GIAF Sales Reservations


JD POWER JDP Rooms Front Office


30/39


JD POWER JDP Sales Reservations




GIAF 1624 Rooms Front OfficeComment Card 1709 Rooms Housekeeping




Post-Con Rooms Communication

Babs IDR HOTLINE Rooms Concierge

Other Hotel Sales Reservations



Dava Range IDR HOTLINE Rooms Bellstand

Letter Rooms Front Office



Letter Sales Reservations






Terry Muller IDR HOTLINE Rooms Communication

Terry Muller IDR HOTLINE Rooms CommunicationGIAF 1020 Rooms Front Office




Comment Card F&B Rest. Res.



Comment Card Sales Reservations




GIAF Rooms Front OfficeGIAF 935 Rooms Housekeeping




JD POWER JDP Rooms Housekeeping

Jennifer IDR HOTLINE F&B Rest. Res.

JD POWER JDP Rooms Front Office


31/39






FO Folio 2222 Eng. EngineeringComment Card 1203 Rooms Housekeeping



Alyson Bieber IDR Rooms Front Office


Engineer Log 412 Eng. Engineering

IDR HOTLINE Rooms Communication




GIAF 903 Rooms HousekeepingGIAF 1418 Rooms Front Office

GIAF 1812 Eng. Engineering


Other Hotel Rooms Communication

Emanuelle IDR HOTLINE Rooms Communication



Reva IDR Sales Reservations




GIAF 915 Rooms CommunicationGIAF 915 Rooms Front Office


Post-Con 2011 NoName Housekeeping



Lobby Lounge IDR HOTLINE F&B Rest. Res.



GIAF 1935 F&B Housekeeping


GIAF 732 F&B In-Room Dining

GIAF 732 Rooms CommunicationComment Card 601 Rooms Front Office

Comment Card 1812 Misc Miscellaneous





Lewis Wood IDR HOTLINE Rooms Communication


32/39






Comment Card 1609 Misc Miscellaneous





D. Izmieliani GIAF 1637 Rooms Front Office


Letter Rooms CommunicationLetter Rooms Housekeeping




GIAF 1612 Rooms Concierge



GIAF Rooms Front OfficeGIAF 2028 Misc Miscellaneous

Richard Rowland IDR HOTLINE Rooms Club




JD Power JDP Sales Reservations

JD Power JDP Sales Reservations

JD Power JDP Rooms Housekeeping




33/39

Comment Card Rooms Housekeeping



Reva Cregger IDR Rooms Front Office

Phone Trouble Log Other Hotel Rooms Communication

Comment Card 1619 Rooms Valet Park

Todd Haldemann IDR HOTLINE Rooms Housekeeping

JD Power JDP Rooms Honor bar

JD Power JDP Rooms Front Office

Post-Con Rooms Front Office



GIAF 811 Rooms Honor bar


FO Log 1721 Rooms Housekeeping


GIAF Rooms Housekeeping












Reva IDR Rooms Front Office




Comment Card Rooms Front Office


Comment Card Rooms Front Office



34/39







GIAF 1832 Rooms HousekeepingGIAF 332 Rooms Housekeeping

GIAF 333 Rooms Concierge


Post-Con Rooms Housekeeping



JD Power JDP F&B In-Room Dining



JD Power JDP Rooms Housekeeping










GIAF 1832 Rooms HousekeepingGIAF 1819 Q.M. Housekeeping



Post-Con Rooms Housekeeping






FO Folio 2130 Rooms Communication

GIAF Rooms CommunicationGIAF 1828 Sales Reservations

FO Folio 1835 Rooms Front Office







35/39





FO Folio 425 Rooms Communication






FO Folio 914 Sales Reservations

FO Folio 839 F&B In-Room Dining


GIAF 735 Rooms Front OfficeGIAF 735 Rooms Front Office



JDP Rooms Housekeeping

Deleah Smith IDR Rooms Front Office





Heidemann IDR HOTLINE Rooms Housekeeping







Lewis Wood IDR HOTLINE Rooms Communication










36/39







Post-Con Sales Catering/C.Ser Comment Card Rooms Housekeeping









JDP Rooms Housekeeping

GIAF 1132 Rooms Bellstand

GIAF 1132 Rooms Laundry









GIAF Sales ReservationsMichelle Myers Other Hotel F&B Lobby Lounge

Letter 2130 Rooms Housekeeping


JDP Rooms Front Office


Teri Muller IDR HOTLINE Rooms Fitness Center

Dava Range IDR HOTLINE Rooms CommunicationGIAF Sales Reservations




37/39


Teri Muller IDR HOTLINE F&B The Dining Rm


GIAF Rooms Fitness Center






Letter 1835 Rooms Front Office






Post-Con Sales Catering/C.Ser




GIAF Rooms Front OfficeGIAF 830 Rooms Front Office






Janice Clark IDR HOTLINE F&B Miscellaneous


Janice Clark IDR HOTLINE F&B Banquets

Banquet Rpt. Sales Catering/C.Ser

Post-Con Rooms Front OfficePost-Con Rooms Housekeeping


GIAF 1012 Misc Central Res.

GIAF 1201 Misc Central Res.



Comment Card 2018 F&B The Dining Rm


38/39


James Graham IDR HOTLINE Rooms Front Office



GIAF F&B The Dining Rm

GIAF Rooms HousekeepingGIAF 1823 Rooms Communication

GIAF Misc Central Res.

Calvin Coley IDR HOTLINE Rooms Club







Janice Clark IDR HOTLINE F&B Banquets


David Hicks IDR HOTLINE Rooms LaundryComment Card 2022 Sales Reservations

Melissa Schumacher IDR HOTLINE Rooms Communication









Luis Herrera GIAF 1737 Rooms HousekeepingGIAF Rooms Communication





Tom Riley IDR HOTLINE Misc Miscellaneous






Flower Shop IDR HOTLINE Rooms Flower Shop



39/39

Documents

Ritz Complete