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RingCentral Training Central Training... · PDF file RingCentral Meetings allows you to host Screen Share Meetings and/or Video Meetings. 1. Launch RingCentral Meetings from your

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  • © 2014 RingCentral, Inc. All rights reserved. 1

    RingCentral Training

    RingCentral Training RingCentral Professional Services

  • © 2014 RingCentral, Inc. All rights reserved. 2

    RingCentral Training

    Topics

    ► How to Activate your Extension

    ► Express Setup

    ► Polycom VVX250 How-to

    ► Access Your Extension Online at service.ringcentral.com

    ► RingCentral Audio Conference

    ► RingCentral Meetings – desktop/mobile apps

    ► RingCentral App – unified desktop iOS/Android mobile apps

  • © 2014 RingCentral, Inc. All rights reserved.

    How to Activate Your

    Extension

    3

  • © 2014 RingCentral, Inc. All rights reserved. 4

    RingCentral Training

    How to Activate Your Extension – Password and PIN

    ► Queens ID Password (Single sign-on)

    ► to access the RingCentral website (service.ringcentral.com)

    ► To access all desktop/mobile apps

    ► PIN

    ► Only to access voicemail from the Polycom desk phone

  • © 2014 RingCentral, Inc. All rights reserved.

    Express Setup

    5

  • © 2014 RingCentral, Inc. All rights reserved.

    RingCentral Training

    How to Activate Your Extension

    User Info will list your personal information as it appears in RingCentral, you are able to make any adjustments if needed. The Emergency Calling information should already be filled out with your office address and it is not used with Softphones or the mobile app.

  • © 2014 RingCentral, Inc. All rights reserved.

    RingCentral Training

    How to Activate Your Extension

    Call Handling will allow you to add a cell phone number and create a custom voicemail greeting. Select Skip from under the Call Forwarding section as this will be setup later if desired. For Voicemail setup go to the next slide.

  • © 2014 RingCentral, Inc. All rights reserved.

    RingCentral Training

    How to Activate Your Extension

    You can select Keep Default and a computer generated voice will read the displayed message. If you preview the message it will omit your name, but don’t worry your name is still added to the actual recording.

    Select Customize to record your own personal greeting. If you enter your cell phone number or other number the system will call you and allow you to record your personal greeting.

  • © 2014 RingCentral, Inc. All rights reserved.

    RingCentral Training

    How to Activate Your Extension

    Selecting the button links will allow you to download apps.

    Note – If you are using a PC, the Desktop App and RingCentral meetings should already have been installed on your computer. If you are using a MAC you will have to do the installation yourself.

    *Depending on the OS of your PC specific download links will be available

  • © 2014 RingCentral, Inc. All rights reserved.

    RingCentral Training

    How to Activate Your Extension

    You are now all set up, select the button Go to

    My Account to open your account in the

    service.ringcentral.com portal. This window

    also displays a new feature of this phone

    system, which is your direct dial number that

    people can reach you on instead of calling

    the main company number and listening to

    the company greeting.

  • © 2014 RingCentral, Inc. All rights reserved.

    RingCentral Training

    How to Access Your Extension

    ► Access your extension

    online at:

    https://service.ringcentral

    .com/

    Use Email to Login

    https://service-officeathand.att.com/

  • © 2014 RingCentral, Inc. All rights reserved.

    YOUR DESK PHONE – POLYCOM VVX 250

  • © 2014 RingCentral, Inc. All rights reserved.

    Polycom VVX 250

    Home Button

    Scroll Select

    Headset Pickup

    Speaker Phone

    Mute Button

    Volume Control+-

    VoiceMail

    Transfer

    Hold

  • © 2014 RingCentral, Inc. All rights reserved.

    Polycom VVX 250

    Home Button

    Navigation Pad

    Headset Pickup

    Speaker Phone

    Mute Button

    Volume Control+-

    VoiceMail

    Transfer

    Hold

  • © 2014 RingCentral, Inc. All rights reserved.

    Polycom VVX 250

    Home Button

    Scroll Select

    Headset Pickup

    Speaker Phone

    Mute Button

    Volume Control+-

    Voicemail/Home->Messages

    Transfer

    Hold

  • © 2014 RingCentral, Inc. All rights reserved.

    Polycom VVX 250

    Home Button

    Scroll Select

    Headset Pickup

    Speaker Phone

    Mute Button

    Volume Control+-

    VoiceMail

    Transfer

    Hold

  • © 2014 RingCentral, Inc. All rights reserved.

    Polycom VVX 250

    Home Button

    Scroll Select

    Headset Pickup

    Speaker Phone

    Mute Button

    Volume Control+-

    VoiceMail

    Transfer

    Hold

  • © 2014 RingCentral, Inc. All rights reserved.

    Polycom VVX 250

    Home Button

    Scroll Select

    Headset Pickup

    Speaker Phone

    Mute Button

    Volume Control+-

    VoiceMail

    Transfer

    Hold

  • © 2014 RingCentral, Inc. All rights reserved.

    Polycom VVX250

    Home Button

    Scroll Select

    Headset Pickup

    Speaker Phone

    Mute Button

    Volume Control+-

    VoiceMail

    Transfer

    Hold

  • © 2014 RingCentral, Inc. All rights reserved.

    Polycom VVX 250

    Home Button

    Scroll Select

    Headset Pickup

    Speaker Phone

    Mute Button

    Volume Control+-

    VoiceMail

    Transfer

    Hold

  • © 2014 RingCentral, Inc. All rights reserved.

    Polycom VVX 250

    Home Button

    Scroll Select

    Headset Pickup

    Speaker Phone

    Mute Button

    Volume Control+-

    VoiceMail

    Transfer

    Hold

  • © 2014 RingCentral, Inc. All rights reserved.

    Polycom VVX 250

    Soft Keys

  • © 2014 RingCentral, Inc. All rights reserved.

    Polycom VVX 250

    Line Keys

  • © 2014 RingCentral, Inc. All rights reserved.

    Polycom VVX 250 Home screen keys:

    • Quickly contact colleagues in

    your HUD by setting up your

    Presence (NOTE: First two line

    keys will be your own info)

    • Place a New Call

    • Forward your calls

    • Set yourself on Do Not Disturb

    (DND)

  • © 2014 RingCentral, Inc. All rights reserved.

    Polycom VVX 250

    Active call soft keys:

    • Place a call on Hold

    • End the call

    • Transfer the call

    • More – Initiate a Conference

    call; Access Line keys; Park a call

    (if enabled)

  • © 2014 RingCentral, Inc. All rights reserved.

    Polycom VVX 250 – Warm Transfer

    To transfer a call using Consultative

    or Warm transfer:

    • Press the Transfer softkey or

    hard key.

    • Dial the extension or number to

    transfer the call.

    • Speak to the contact.

    • Press the Transfer softkey or

    hard key to connect the call or

    Cancel to return to the caller.

  • © 2014 RingCentral, Inc. All rights reserved.

    Polycom VVX 250 – Blind Transfer

    To transfer a call using Blind transfer:

    • Press the Transfer softkey or

    hard key.

    • Press the Blind softkey.

    • Dial the extension or number to

    transfer the call.

    • Press the Send softkey to

    connect the call.

  • © 2014 RingCentral, Inc. All rights reserved. 28

    RingCentral Training

    Polycom VVX250 How-to

    ► Transfer directly to Voicemail: 1. From Active call, press and hold/long press Transfer

    2. Press *0 then the Extension number

    3. Hit Send

    ► Conference in an additional caller: 1. During an active call, press the More key, then hit Conference.

    2. Enter an extension or a 10 digit phone number.

    3. Hit Conference again to merge all callers, (hit cancel to return to your

    original call)

  • © 2014 RingCentral, Inc. All rights reserved.

    Polycom VVX 250 – Check Voicemail

    To check your Voicemail messages:

    • Press the Home hard key

    • Scroll/Select Message Center

    > Connect

    • Enter PIN - Follow the

    prompts

    *If you have any voicemail messages, the voicemail icon will appear on your line keys,

    and the amount of messages will show on

    the display as well.

  • © 2014 RingCentral, Inc. All rights reserved.

    Polycom VVX 250 – Conference Call

    To Conference in an additional caller:

    • Press the More softkey.

    • Press the Conference softkey.

    • Dial the extension or number to

    speak to the new contact.

    • Press More > Conference to

    join the two callers.

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