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RingCentral Office® Administrator Onboarding Training Agenda · PDF file 2019-10-15 · RingCentral Office ® Administrator ... If you are an administrator, this course will help

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  • RingCentral Office® Administrator Onboarding Training Agenda

    RingCentral® University | RingCentral Office® Administrator Onboarding Training Agenda

    Training Overview If you are an administrator, this course will help you get started with the Admin Portal and get the most out of RingCentral. Learn to use the Phone System features in the Admin Portal to set up company information, configure phone numbers and devices,

    and coordinate call routing to different groups within your organization. You will gain tips for Admin Portal management, including how to move, add, change, and delete elements within your phone system.

    Course Objectives

    • Perform moves, adds, and changes while configuring users, phones, and call routing.

    • Build, activate, disable, and delete users.

    • Manage user settings.

    • Manage system setup and maintenance via the Admin Portal.

    • Manage phones and numbers, including assisted provisioning.

    • Identify reports and call logs.

    • Utilize Support/Training/Help resources.

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  • RingCentral® University | RingCentral Office® Administrator Onboarding Training Agenda

    Agenda

    • Introduction

    • RingCentral Office® Overview

    • Overview of the Admin Portal

    • Building a Foundation

    • Visualizing Your Call Flow

    • Identifying the Types of User Extensions

    • Managing Your User List

    • Moves, Adds, Changes, Deletes (MACD)

    • Adding Users, Phone Numbers, Phone Devices

    • Configuring User Extension Settings

    • Creating and Applying User Roles and Templates

    • Deleting User Information

    • Completing Moves and Changes in the Phone System

    • Phone System Setup

    • Updating Company Info and Phone Numbers

    • Setting up Groups

    • Managing Call Routing Options in the Auto-Receptionist

    • Using Custom Answering Rules

    • Managing Phones and Devices

    • Analytics

    • Overview of Available Reporting Tools

    • Support and Training

    • Using RingCentral Self-Service Resources

    Scope of Training

    Training Delivery Virtual or Onsite

    Duration 2 hours

    Level Basic

    Who should attend First-time administrators of RingCentral Office®

    RingCentral, Inc. 20 Davis Drive, Belmont, CA 94002. Ringcentral.com RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

    RingCentral, Inc. 20 Davis Drive, Belmont, CA 94002. ringcentral.com ©2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, and the RingCentral logo are registered trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners.

    For more information, please contact a sales representative. Visit ringcentral.com/university or call 855-774-2510.

    20191008_IVRA_V1

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