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RingCentral PhoneMobile App Guide
(United Kingdom)
RingCentral Phone Mobile App Guide for UK | Table of Contents
1
5 Overview
6 With the RingCentral Phone mobile app You Can:
13 Release Features
13 Google Directory Management
14 Supported Languages
14 Languages in Settings Menu
14 Fax Templates
15 The Main Menu
15 All Messages
16 Call Log
16 Filter Your Call Log
17 Favorite Contacts
17 Choose/Filter Groups in Contacts
18 Cloud Contacts
18 Spotlight Search for Contacts
19 Documents
20 RingCentral Meetings
20 Initiate a RingCentral Online Meeting
21 Join a RingCentral Online Meeting
22 Glip Team Collaboration App
23 My Profile Settings
23 Extension Settings
24 Making a Phone Call
24 RingOut
24 Enable RingOut
25 VoIP Calls
25 Pre-call Controls
26 Conference Calling
27 Touch Tone Commands for Conference Calls
28 Join Now
29 Join Now (continued)
30 Business Messaging
31 Faxing
31 Receiving and Viewing Faxes
31 Access faxes on your smartphone
31 Sending Faxes from the Mobile App
31 Adding files to your Documents folder
32 Choosing a Default Fax Cover Sheet
32 Email Addresses Than Can Send Faxes
32 To Send a Fax by Email
33 Send a Fax from Your Account
34 Active Call Controls
35 Call Recording
35 On-Demand Call Recording
35 Automatic Call Recording
37 Do Not Disturb
RingCentral Phone Mobile App Guide for UK | Table of Contents
2
37 Presence
37 Administrator
38 User
39 Android 6 Marshmallow Permissions
40 Managing Your User Settings
40 Extension Settings
40 User Info
41 User Hours
41 Change User Password
42 Phones and Numbers
42 Add Phone
42 Intercom
43 Screening, Greeting, and Hold Music
43 Screening and Blocking Calls
44 After Hours Greeting
45 Call Handling and Forwarding
45 After-Hours Call Handling & Forwarding
46 Incoming Call Information
47 Call Flip
47 To Use Call Flip
47 Add Numbers to Your Call Flip List
48 Call Switch
48 Feature Summary
48 Notification Banner
48 Confirmation Dialog
49 Call Park
50 Call Handling - Advanced Rules
50 Create an Advanced Rule (Custom Rule)
51 Messages & Notifications
51 Voicemail Greeting
51 To Record a Custom Voicemail Greeting
51 Notifications
53 Interactive Notifications
54 iOS - Receiving an Incoming Call
55 iOS - Retrieve a Voicemail
56 iOS - Receive a Text Message
57 Android - Retrieve a VoiceMail on Android
58 Android: Retrieve a Text Message
59 Admin Phone System Setting
60 Company Numbers and Info
60 Direct Extension Numbers
61 Using an Existing Number: Porting and Forwarding
61 To Transfer an Existing Number
61 To Forward Your Calls
62 Auto-Receptionist Settings
62 IVR ModeSingle or Multi-level
62 Company Hours
RingCentral Phone Mobile App Guide for UK | Table of Contents
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62 Greeting and Company Calls
63 Company Greeting
63 Record Your Greeting Over the Phone
63 Operator Extension
64 Dial-by-Name Directory
65 Groups
66 Add a Call Queue Group
66 Call Queue Info
67 Call Queue Group Members Availability
67 Wait Times
68 Call Queue Greeting
69 To Record a Custom Greeting
70 Group Call Handling
70 Group Call Handling During Business Hours
70 Call Queue Handling After Hours
71 Advanced Call Handling for Groups: Rules
72 Group Messages/Voicemail Greetings
73 To Record a Custom Group Voicemail Greeting
73 Call Queue Notifications
75 IVR Group
75 Paging Only Groups
75 How to Page from a Mobile App Device
76 Group Messaging
77 Improved Group Messaging for iOS
78 Other Administrator Settings
78 Some Settings Unique to the Administrator
78 About
78 Logout
78 Reports
79 Billing
80 International Calling
80 Permissions for Individual Users
81 User Permissions: Making Users into Administrators
82 Express Setup for Administrators
82 How to Start
82 With an Existing RingCentral Office Account
83 To create a new RingCentral account
83 Schedule an Implementation Appointment
84 The Administrator Express Setup
84 Setting up Users
86 Set up Administrator Call Forwarding
86 Choosing Your Voicemail Greeting
87 Record a Custom Group Voicemail Greeting
87 User Settings
87 Phones & Devices
88 Add Call Queue Groups
88 Configure the Auto-Receptionist
RingCentral Phone Mobile App Guide for UK | Table of Contents
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88 Create a Company Greeting
88 Designate and Operator Extension
89 User Settings
89 Phones & Devices
90 Roles and Permissions
91 Company Contact Pictures
92 Network Handoff Reconnecting Sound
93 Changes to Call Incoming Notification
94 Active Call Screen Button Change
95 Appendix A - Reports
95 Historical Reports
97 Quality of Service Reports
100 Appendix B - Apple Watch Support
100 Access Messages from Apple Watch
101 Receiving a Voicemail Message
102 Receiving a Text Message
103 Notified with a Fax Message
103 Multiple Arriving Messages
104 Answering an Incoming Call
105 Multimedia Support (MMS)
106 RingCentral Customer Care
RingCentral Phone Mobile App Guide for UK | Overview
5
Overview .
The RingCentral Phone mobile app puts the convenience and power of your entire business phone solution in the palm of your hand. Users can take and make calls, check messages, connect and collaborate through voice, fax, text, global conferencing and online meetings.*
The mobile app is fully integrated with company directories, allowing individuals to see their contacts availability and eliminate phone tag or on-hold time. This Presence feature shows the real-time status of co-workers extensions (busy or not) across all devices, including their smartphones and tablets.
The RingCentral Phone mobile app supports Bring Your Own Device (BYOD) initiatives, and empowers you and your employees with solutions such as company directory and a single business identity for voice, text, and faxall while reducing your costs on devices, improving employee productivity, and safeguarding your business data.
*Business (text), conferencing, and online meetings are available with selected RingCentral Office plans.
Note: This document employs Android screens to illustrate managing and using the mobile app; iPhone screens operate the same and look almost identical
RingCentral Phone Mobile App Guide for UK | Overview
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With the RingCentral Phone mobile app You Can: Receive business calls and faxes; Check your voicemail and received faxes; Monitor call logs that provide a detailed history of incoming,
outgoing, and missed calls; Create custom business greetings for business and after hours; Set up business voicemail greetings; Manage your call-handling and call screening rules; Host or join a global conference with up to 1,000 participants;* Host or join an online meeting with Web sharing of desktops and
mobile screens.* ** Quickly access application functionality from a new pop-up
menu.
*Available with selected RingCentral Office plans.
**Users can share their iPhone screen via AirPlay to their RCM desktop client. Users can share their Android screen directly from the RCM
Android app if their Android device is running OS 5.0 and higher.
All features and functions can be accessed and managed by logging into
your account on the RingCentral Web site. In addition, almost all of the
Admin, User, and Group Manager features can be accessed and managed
from the RingCentral Office Mobile app, as described in this document.
See the Appendices at the end of this document for instructions on installing the Mobile app and setting up your account.
RingCentral Phone Mobile App Guide for UK | Overview
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RingCentral Phone Mobile App Guide for UK | Overview
8
RingCentral Phone Mobile App Guide for UK | Overview
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RingCentral Phone Mobile App Guide for UK | Overview
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RingCentral Phone Mobile App Guide for UK | Overview
11
RingCentral Phone Mobile App Guide for UK | Overview
12
RingCentral Phone Mobile App Guide for UK | Release Features
13
Release Features
The following feature have been added to the RingCentral Phone for Mobile App.
Google Directory Management
Google Directory provides access to your colleagues profiles when enabled. It displays phone numbers, a physical address, and employee information. You can use filter options to toggle between your corporate directory and the Google Directory. A single authorisation enables Google Directory, Google contacts, and Google Calendar for those who enable the Google integration.
The Google Directory feature improves the Office@Hand compatibility with Google contacts and adds value to those who are already Google users.
RingCentral Phone Mobile App Guide for UK | Supported Languages
14
Supported Languages
The following language
