RingCentral Mobile App Guide - RingCentral App Gallery Call Log 27 Mobile Call Quality Indicator ... 49 How to Handle Incoming Calls: ... monitor call logs, and more. The RingCentral

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  • RingCentral PhoneMobile App Guide

    (United Kingdom)

  • RingCentral Phone Mobile App Guide for UK | Table of Contents

    1

    5 Overview

    6 With the RingCentral Phone mobile app You Can:

    13 Release Features

    13 Google Directory Management

    14 Supported Languages

    14 Languages in Settings Menu

    14 Fax Templates

    15 The Main Menu

    15 All Messages

    16 Call Log

    16 Filter Your Call Log

    17 Favorite Contacts

    17 Choose/Filter Groups in Contacts

    18 Cloud Contacts

    18 Spotlight Search for Contacts

    19 Documents

    20 RingCentral Meetings

    20 Initiate a RingCentral Online Meeting

    21 Join a RingCentral Online Meeting

    22 Glip Team Collaboration App

    23 My Profile Settings

    23 Extension Settings

    24 Making a Phone Call

    24 RingOut

    24 Enable RingOut

    25 VoIP Calls

    25 Pre-call Controls

    26 Conference Calling

    27 Touch Tone Commands for Conference Calls

    28 Join Now

    29 Join Now (continued)

    30 Business Messaging

    31 Faxing

    31 Receiving and Viewing Faxes

    31 Access faxes on your smartphone

    31 Sending Faxes from the Mobile App

    31 Adding files to your Documents folder

    32 Choosing a Default Fax Cover Sheet

    32 Email Addresses Than Can Send Faxes

    32 To Send a Fax by Email

    33 Send a Fax from Your Account

    34 Active Call Controls

    35 Call Recording

    35 On-Demand Call Recording

    35 Automatic Call Recording

    37 Do Not Disturb

  • RingCentral Phone Mobile App Guide for UK | Table of Contents

    2

    37 Presence

    37 Administrator

    38 User

    39 Android 6 Marshmallow Permissions

    40 Managing Your User Settings

    40 Extension Settings

    40 User Info

    41 User Hours

    41 Change User Password

    42 Phones and Numbers

    42 Add Phone

    42 Intercom

    43 Screening, Greeting, and Hold Music

    43 Screening and Blocking Calls

    44 After Hours Greeting

    45 Call Handling and Forwarding

    45 After-Hours Call Handling & Forwarding

    46 Incoming Call Information

    47 Call Flip

    47 To Use Call Flip

    47 Add Numbers to Your Call Flip List

    48 Call Switch

    48 Feature Summary

    48 Notification Banner

    48 Confirmation Dialog

    49 Call Park

    50 Call Handling - Advanced Rules

    50 Create an Advanced Rule (Custom Rule)

    51 Messages & Notifications

    51 Voicemail Greeting

    51 To Record a Custom Voicemail Greeting

    51 Notifications

    53 Interactive Notifications

    54 iOS - Receiving an Incoming Call

    55 iOS - Retrieve a Voicemail

    56 iOS - Receive a Text Message

    57 Android - Retrieve a VoiceMail on Android

    58 Android: Retrieve a Text Message

    59 Admin Phone System Setting

    60 Company Numbers and Info

    60 Direct Extension Numbers

    61 Using an Existing Number: Porting and Forwarding

    61 To Transfer an Existing Number

    61 To Forward Your Calls

    62 Auto-Receptionist Settings

    62 IVR ModeSingle or Multi-level

    62 Company Hours

  • RingCentral Phone Mobile App Guide for UK | Table of Contents

    3

    62 Greeting and Company Calls

    63 Company Greeting

    63 Record Your Greeting Over the Phone

    63 Operator Extension

    64 Dial-by-Name Directory

    65 Groups

    66 Add a Call Queue Group

    66 Call Queue Info

    67 Call Queue Group Members Availability

    67 Wait Times

    68 Call Queue Greeting

    69 To Record a Custom Greeting

    70 Group Call Handling

    70 Group Call Handling During Business Hours

    70 Call Queue Handling After Hours

    71 Advanced Call Handling for Groups: Rules

    72 Group Messages/Voicemail Greetings

    73 To Record a Custom Group Voicemail Greeting

    73 Call Queue Notifications

    75 IVR Group

    75 Paging Only Groups

    75 How to Page from a Mobile App Device

    76 Group Messaging

    77 Improved Group Messaging for iOS

    78 Other Administrator Settings

    78 Some Settings Unique to the Administrator

    78 About

    78 Logout

    78 Reports

    79 Billing

    80 International Calling

    80 Permissions for Individual Users

    81 User Permissions: Making Users into Administrators

    82 Express Setup for Administrators

    82 How to Start

    82 With an Existing RingCentral Office Account

    83 To create a new RingCentral account

    83 Schedule an Implementation Appointment

    84 The Administrator Express Setup

    84 Setting up Users

    86 Set up Administrator Call Forwarding

    86 Choosing Your Voicemail Greeting

    87 Record a Custom Group Voicemail Greeting

    87 User Settings

    87 Phones & Devices

    88 Add Call Queue Groups

    88 Configure the Auto-Receptionist

  • RingCentral Phone Mobile App Guide for UK | Table of Contents

    4

    88 Create a Company Greeting

    88 Designate and Operator Extension

    89 User Settings

    89 Phones & Devices

    90 Roles and Permissions

    91 Company Contact Pictures

    92 Network Handoff Reconnecting Sound

    93 Changes to Call Incoming Notification

    94 Active Call Screen Button Change

    95 Appendix A - Reports

    95 Historical Reports

    97 Quality of Service Reports

    100 Appendix B - Apple Watch Support

    100 Access Messages from Apple Watch

    101 Receiving a Voicemail Message

    102 Receiving a Text Message

    103 Notified with a Fax Message

    103 Multiple Arriving Messages

    104 Answering an Incoming Call

    105 Multimedia Support (MMS)

    106 RingCentral Customer Care

  • RingCentral Phone Mobile App Guide for UK | Overview

    5

    Overview .

    The RingCentral Phone mobile app puts the convenience and power of your entire business phone solution in the palm of your hand. Users can take and make calls, check messages, connect and collaborate through voice, fax, text, global conferencing and online meetings.*

    The mobile app is fully integrated with company directories, allowing individuals to see their contacts availability and eliminate phone tag or on-hold time. This Presence feature shows the real-time status of co-workers extensions (busy or not) across all devices, including their smartphones and tablets.

    The RingCentral Phone mobile app supports Bring Your Own Device (BYOD) initiatives, and empowers you and your employees with solutions such as company directory and a single business identity for voice, text, and faxall while reducing your costs on devices, improving employee productivity, and safeguarding your business data.

    *Business (text), conferencing, and online meetings are available with selected RingCentral Office plans.

    Note: This document employs Android screens to illustrate managing and using the mobile app; iPhone screens operate the same and look almost identical

  • RingCentral Phone Mobile App Guide for UK | Overview

    6

    With the RingCentral Phone mobile app You Can: Receive business calls and faxes; Check your voicemail and received faxes; Monitor call logs that provide a detailed history of incoming,

    outgoing, and missed calls; Create custom business greetings for business and after hours; Set up business voicemail greetings; Manage your call-handling and call screening rules; Host or join a global conference with up to 1,000 participants;* Host or join an online meeting with Web sharing of desktops and

    mobile screens.* ** Quickly access application functionality from a new pop-up

    menu.

    *Available with selected RingCentral Office plans.

    **Users can share their iPhone screen via AirPlay to their RCM desktop client. Users can share their Android screen directly from the RCM

    Android app if their Android device is running OS 5.0 and higher.

    All features and functions can be accessed and managed by logging into

    your account on the RingCentral Web site. In addition, almost all of the

    Admin, User, and Group Manager features can be accessed and managed

    from the RingCentral Office Mobile app, as described in this document.

    See the Appendices at the end of this document for instructions on installing the Mobile app and setting up your account.

  • RingCentral Phone Mobile App Guide for UK | Overview

    7

  • RingCentral Phone Mobile App Guide for UK | Overview

    8

  • RingCentral Phone Mobile App Guide for UK | Overview

    9

  • RingCentral Phone Mobile App Guide for UK | Overview

    10

  • RingCentral Phone Mobile App Guide for UK | Overview

    11

  • RingCentral Phone Mobile App Guide for UK | Overview

    12

  • RingCentral Phone Mobile App Guide for UK | Release Features

    13

    Release Features

    The following feature have been added to the RingCentral Phone for Mobile App.

    Google Directory Management

    Google Directory provides access to your colleagues profiles when enabled. It displays phone numbers, a physical address, and employee information. You can use filter options to toggle between your corporate directory and the Google Directory. A single authorisation enables Google Directory, Google contacts, and Google Calendar for those who enable the Google integration.

    The Google Directory feature improves the Office@Hand compatibility with Google contacts and adds value to those who are already Google users.

  • RingCentral Phone Mobile App Guide for UK | Supported Languages

    14

    Supported Languages

    The following language