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RingCentral ® App User Guide Advanced team productivity app keeps your teams connected with everything needed in one place: phone calls, video meetings, team chat, calendar and more.

RingCentral App User GuideRingCentral Mobile App The RingCentral mobile app provides an intuitive, unified experience that lets you call, message, and meet wherever you are. Compatible

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  • RingCentral® App User Guide

    Advanced team productivity app keeps your teams connected with everything needed in one place: phone calls, video meetings, team chat, calendar and more.

  • RingCentral App | User Guide | Part 1—RingCentral App for Desktop

    Part 1 — RingCentral App for Desktop

    5 Overview

    17

    Update Account Settings

    5 Call, Message, and Meet Seamlessly 18 Share a File

    5 Integrated Communications—Anytime, Anywhere 18 Select File

    5 Cloud PBX: Enterprise-Grade Calling Capability

    20

    Create a Task

    6 Team Collaboration: Messaging, File Sharing, and Tasks

    21

    New Task

    6 Online Meetings: Video Conferencing, Screen Sharing, and More

    22

    Make a Note to Yourself

    6 Integrated with Hundreds of Business Apps

    23

    Note Template

    7 RingCentral Mobile App

    24

    Set Availability Status

    7 Do Business Anywhere You Go

    25

    Share Status

    7 Team Collaboration: Messaging with File Sharing and Shared Tasks

    8 Online Meetings: a Complete Video Collaboration Solution

    8 Learn More About RingCentral Unified Communications Apps

    9 Download and Install RingCentral App on Windows, Mac, iOS or Android

    9 For Windows:

    9 For Mac:

    26 Share Status Template

    27 Edit Profile

    28 Edit Profile Form

    29 Set Notification Preferences

    30 Preferences Form

    31 Access Product Help

    32 Product Help Page

    9 For Android:

    10 For Android Mobile:

    10 For iOS Mobile:

    11 Login and Tour RingCentral App 11 Login to RingCentral App

    12 RingCentral App Product Tour—Welcome 13 Invite People

    14 Start a Chat

    33 Keyboard Shortcuts

    34 List of Keyboard Shortcuts

    35 About RingCentral

    36 What’s New

    37 Release Notes

    38 Download Apps

    39 Apps Download Page

    15 Create Teams 40 @Mentions

    16 You’re Ready to Go 41 List of @Mentions

    2

  • RingCentral App | User Guide | Part 1—RingCentral App for Desktop

    42 Access Administrator Page

    43 Administrator Page

    44 Add Administrator Page

    45 Rename Company Page

    46 Payments & Plan

    47 Payments & Plan Page

    48 Sign Out

    49 Rate Attachments

    50 Send New Message

    51 New Message Template

    52 Set User Preferences

    53 View Company Directory

    54 Compose New Message

    55 Browse All Teams

    56 Create New Team

    57 Create Team Form

    58 Color Code Teams

    59 Reveal Team Settings

    60 Set Team Notifications

    61 Start a Conference

    62 View Team Conversation Settings

    63 Add Emojis and Gifs

    64 Invite People to Join

    65 Invite People Form

    66 Share a File

    67 Select File to Share

    68 Create a Team Task

    69 New Task Form

    70 Integrate Apps

    71 Add Integration List

    72 Invite People Button

    73 Access Dashboard

    74 Access Task List

    75 Access Calendar

    76 Access Files

    77 View Links, Notes, and Integrations

    78 List of Integrations

    82 Join RingCentral Community

    83 RingCentral App Product Help

    84 Integrations and Productivity Tools

    85 Appendix—Admin Configuration Settings

    85 Administrators

    86 Company Settings

    87 Data Retention Policies

    87 Compliance Exports

    87 Related Articles

    88 Part 2 — RingCentral App for Mobile

    3

  • RingCentral App | User Guide | Part 1—RingCentral App for Desktop

    Part 1 — RingCentral App for Desktop

    4

  • RingCentral App | User Guide | Overview

    Overview

    Call, Message, and Meet Seamlessly

    The RingCentral app's intuitive and unified user interface allows you to seamlessly transition between phone calls, video meetings, and team chat without

    losing track of what you’re working on. Less toggling between communications applications and solutions means your projects m ove forward, your teams

    stay connected, and your productivity increases.

    Integrated Communications—Anytime, Anywhere

    The RingCentral mobile app provides an intuitive, unified experience that lets you call, message, and meet wherever you are. Compatible with company-

    issued devices or bring-your-own-device smartphones, RingCentral’s unified application enables you to seamlessly make calls, check voicemail messages,

    and connect and collaborate with teams through integrated team messaging and online meetings.

    Cloud PBX: Enterprise-Grade Calling Capability

    RingCentral provides advanced calling capabilities globally, with service in over

    100 countries. Enjoy a reliable and high-quality phone service that keeps your

    data available and secure through our highly encrypted and redundant data

    networks, all within one unified communications application.

    Enjoy unlimited calling in the US and Canada.

    Access advanced call options like Call Park, Call Flip, and more.

    Route calls efficiently with a multi-level auto attendant.

    5

  • RingCentral App | User Guide | Overview

    Team Collaboration: Messaging, File Sharing, and Tasks

    Getting work done together has never been so fast and easy. With the RingCentral

    app's built-in team messaging and collaboration capabilities, you can streamline

    your business workflows in one solution. This means fewer meetings, quicker

    decisions, and more productivity.

    Create teams for projects, specific topics, or departments.

    Share links and files with no size limits.

    Easily invite guests for free.

    Online Meetings: Video Conferencing, Screen Sharing, and More

    Increase customer engagement, improve team productivity and collaboration, and cut travel costs with integrated online meetings. Begin or join online meetings directly from the RingCentral app and start enjoying powerful online video collaboration.

    Hold online meetings with HD video quality for up to 500 participants.

    Join audio through your computer or dial in using domestic and global numbers.

    Share screens and use a digital whiteboard for more agile and powerful collaboration.

    Integrated with Hundreds of Business Apps

    RingCentral offers out-of-the box integration with best-in-class third-party business applications that enable you to streamline your workflows..

    Shorten sales cycles with popular CRM integrations such as Salesforce®.

    Enhance delivery of customer support with Zendesk® and ServiceNow®.

    Boost user efficiency with cloud file sharing services such as OneDrive® and Google Drive™.

    6

    https://www.ringcentral.com/apps/

  • RingCentral App | User Guide | Overview

    RingCentral Mobile App

    The RingCentral mobile app provides an intuitive, unified experience that lets you call, message, and meet wherever you are. Compatible with company- issued devices or bring-your-own-device smartphones, RingCentral’s unified application enables you to seamlessly make calls, check voicemail messages, and connect and collaborate with teams through integrated team messaging and online meetings.

    Do Business Anywhere You Go

    Dropping, missing, or incorrectly routing a call can mean decreased

    team efficiency, lost revenue, and a missed opportunity to gain and

    retain customer trust. In a single tap, RingCentral allows you to connect

    to team members, customers, and vendors easier than ever before.

    Make it easy for customers and colleagues to reach you with a single business identity for HD VoIP calling, SMS, and online fax.

    Customize settings and notifications, such as office hours and ringtones.

    Route calls with advanced call controls, such as call flip, switch, transfer, and park.

    Seamlessly make and receive calls with your carrier minutes, Wi‑ Fi, or cellular data without ever dropping a call.

    Team Collaboration: Messaging with File Sharing and Shared Tasks

    Stay up to date and productive while on the go. RingCentral’s built-

    in team messaging and collaboration capabilities streamline your

    business workflows. This means fewer meetings, quicker decisions,

    and more productivity.

    Chat with colleagues and clients in real time.

    Link and file sharing with no size or storage limits.

    Create teams for projects, specific topics, or departments.

    Free and simple guest sign-ups.

    7

  • RingCentral App | User Guide | Overview

    Online Meetings: a Complete Video Collaboration Solution

    Increase customer engagement and drive productivity with

    RingCentral’s powerful audio and video collaboration capabilities

    right on your mobile device. Connect to audio with smartphone

    data or your mobile carrier. Start or join a virtual meeting in a single

    tap from anywhere in the world.

    Enjoy HD quality video meetings for up to 500 participants.

    Share screens and content in a meeting.

    Get more control over meetings with advanced in-meeting

    host and attendee features.

    Learn More About RingCentral Unified Communications Apps

    RingCentral Phone™ for desktop | RingCentral Meetings™

    8

    https://www.ringcentral.com/desktop-app.htmlhttps://www.ringcentral.com/online-meetings/overview.html

  • RingCentral App | User Guide | Download and Install RingCentral App

    Download and Install RingCentral App on Windows, Mac, iOS or Android

    1. Go to the RingCentral Downloads page.

    2. Click on the download link for your computer's operating system.

    For Windows:

    Download for PC - 64 Bit

    Download for PC - 32 Bit

    For Mac:

    Download for MAC

    Download for iOS

    For Android:

    Download for Android

    If you are an Account Administrator, you may click on the following links:

    For Windows:

    Download for PC - 64 Bit MSI

    Download for PC - 32 Bit MSI

    3. Wait until the download finishes.

    Once the download is done, Run the installation file.

    When the installation is done, you will see the RingCentral App's icon on your dock or system tray.

    See Also:

    RingCentral App - Links

    9

    https://support.ringcentral.com/s/download?language=en_UShttps://downloads.ringcentral.com/glip/rc/GlipForWindows64https://downloads.ringcentral.com/glip/rc/GlipForWindows32https://downloads.ringcentral.com/glip/rc/GlipForMachttps://ringcentral.onelink.me/IKAo/79e4d184https://ringcentral.onelink.me/IKAo/79e4d184https://downloads.ringcentral.com/glip/rc/GlipForWindows64MSIhttps://downloads.ringcentral.com/glip/rc/GlipForWindows32MSIhttps://support.ringcentral.com/s/article/8512?language=en_US

  • RingCentral App | User Guide | Download and Install RingCentral App

    For Android Mobile:

    1. Visit the Google Play Store at this link.

    For iOS Mobile:

    1. Visit the Apple App Store at this link.

    iPhone

    iPad

    2. Install the RingCentral App on your Android

    mobile device.

    2. Install RingCentral App

    on iOS mobile device.

    10

    https://play.google.com/store/apps/details?id=com.glip.mobilehttps://apps.apple.com/us/app/ringcentral/id715886894

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Login and Tour RingCentral App

    Login to RingCentral App

    Click the RingCentral App's icon on your

    dock or system tray and login with your

    credentials.

    11

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Welcome

    After you login and click the RingCentral App icon, the application opens to the Welcome screen. Your user name is highlighted.

    12

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the + sign next to the People icon to invite coworkers and guests to register and begin using the RingCentral app.

    RingCentral App Product Tour—Invite People

    13

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Enter text in the Message window to start a chat with other registered users. You can share files, create tasks, and send emojis and gifs.

    RingCentral App Product Tour—Start a Chat

    14

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Teams in the RingCentral app is a powerful tool for managing projects and keeping everyone involved up-to-date.

    RingCentral App Product Tour—Create Teams

    15

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Start by inviting colleagues to register and begin using RingCentral app.

    RingCentral App Product Tour—You’re Ready to Go

    16

  • RingCentral App | User Guide | Login and Tour RingCentral App

    It’s important to update your account settings. The orange bar will remain until your updates are entered.

    RingCentral App Product Tour—Update Account Settings

    17

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Share a File

    Click the Paperclip icon to start sharing files. 18

  • RingCentral App | User Guide | Login and Tour RingCentral App

    After clicking the Paperclip icon, a screen will pop up, giving you access to the files on your computer.

    RingCentral App Product Tour—Select File

    19

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the Checkmark icon to create a task.

    RingCentral App Product Tour—Create a Task

    20

  • RingCentral App | User Guide | Login and Tour RingCentral App

    After clicking the Checkmark icon to create a new task, enter your Task Title, Due Date, and attached files if needed.

    RingCentral App Product Tour—New Task

    21

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the Note icon to make a new Note to yourself.

    RingCentral App Product Tour—Make a Note to Yourself

    22

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Note Template

    After clicking the Note icon, a new Note template pops up that you can use to enter the note content for yourself . You can share this note with others.

    23

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Set Availability Status

    Click and then click Available to set your availability status. 24

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Share Status

    Click Share Status to share your project status with your team.

    25

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Share Status Template

    After you click Share Status a pop up opens allowing you to share your project status with your team.

    26

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click Edit Profile to update your personal profile.

    RingCentral App Product Tour—Edit Profile

    27

  • RingCentral App | User Guide | Login and Tour RingCentral App

    After you click Edit Profile, a new screen pops up allowing you to upload your photo or avatar, change your password, and update your company info.

    RingCentral App Product Tour—Edit Profile Form

    28

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click Preferences to set your email and mobile notification preferences.

    RingCentral App Product Tour—Set Notification Preferences

    29

  • RingCentral App | User Guide | Login and Tour RingCentral App

    After you click Preferences you can set your email and mobile notification preferences.

    RingCentral App Product Tour—Preferences Form

    30

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Access Product Help

    Click Help to access RingCentral App Product Help and live Chat Help . 31

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Product Help Page

    After clicking Help you have access to RingCentral App Product Help and live Chat Help . 32

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Keyboard Shortcuts

    Click Keyboard Shortcuts to access a list of keyboard shortcuts on RingCentral app .

    33

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Clicking Keyboard Shortcuts opens the list of RingCentral app keyboard shortcuts .

    RingCentral App Product Tour—List of Keyboard Shortcuts

    34

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click About to access the Glip Blog and info about RingCentral; plus Security, Privacy and Terms of Service information.

    RingCentral App Product Tour—About RingCentral

    35

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click What’s New to see the latest RingCentral app product updates, Release Notes, and to access Live Chat .

    RingCentral App Product Tour—What’s New

    36

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Clicking What’s New displays the latest RingCentral app product updates, Release Notes, and to access Live Chat.

    RingCentral App Product Tour—Release Notes

    37

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Download Apps

    Click Download Apps to open a page listing apps available for download from RingCentral. 38

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Apps Download Page

    Clicking Download Apps opens a page listing apps available for download from RingCentral.

    39

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—@Mentions

    Click @Mentions to open a page showing mentions of you in someone’s post.

    40

    mailto:@Mentionsmailto:@Mentions

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Clicking @Mentions opens a page showing mentions of you in someone’s post.

    RingCentral App Product Tour—List of @Mentions

    41

    mailto:@Mentionsmailto:@Mentions

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Access Administrator Page

    Click Administration to Add another administrator to your team or change your Company Settings..

    42

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour

    RingCentral App Product Tour—Administrator Page

    Clicking Administration allows you to add another administrator to your team or change your Company Settings. As owner of the Team, you are the only person who can change your company settings.

    43

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Add Administrator Page

    Click the ADD button on the Administration page to add an administrator to your Team. This privilege is reserved for the original account owner.

    44

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Rename Company Page

    Click the RENAME button on the Administration page to rename your company. This privilege is reserved for the original account owner.

    45

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Payments & Plan

    Click Payments & Plan to view your RingCentral app account status and to upgrade if desired. 46

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Payments & Plan Page

    47

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Sign Out

    Clicking Sign Out will end your RingCentral App session without asking you to confirm you intention to exit the app. 48

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Rate Attachments

    You can “rate” the attachments permitted on your RingCentral app. Remember to be nice!

    49

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the + sign on the Administration page to Send New Message, Create Team, or Invite New User to a Team or to register.

    RingCentral App Product Tour—Send New Message

    50

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Consider creating a Team for projects, departments, or topic-based discussions. Directing your messages to specific users will cut down on clutter.

    RingCentral App Product Tour—New Message Template

    51

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Set User Preferences

    Click the Gear icon next to your name to set your user preferences.

    52

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—View Company Directory

    Click People to view the Company Directory and invite a few people to start a conversation via email 53

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the + sign next to People to create a new message.

    RingCentral App Product Tour—Compose New Message

    54

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click Teams to expand the list of teams on your RingCentral app. This pane can get lengthy over time when all teams are displayed.

    RingCentral App Product Tour—Browse All Teams

    55

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the Gear icon next to Teams to create a new Team.

    RingCentral App Product Tour—Create New Team

    56

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Select the options for the New Team and click CREATE TEAM.

    RingCentral App Product Tour—Create Team Form

    57

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the Gear icon next to Team New Company to pop up color choices for your new Team. Colors help you quickly identify Teams.

    RingCentral App Product Tour—Color Code Teams

    58

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the Gear icon next to Team New Company to reveal the settings for this team.

    RingCentral App Product Tour—Reveal Team Settings

    59

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Team New Company Settings on the RingCentral app. All company employees are included in this team, and the owner of this team can determine member privileges.

    RingCentral App Product Tour—Set Team Notifications

    60

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the Video icon next to Team New Company to start a video conference with your team.

    RingCentral App Product Tour—Start a Conference

    61

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the Gear icon next to Team New Company to view the conversation settings for your team.

    RingCentral App Product Tour—View Team Conversation Settings

    62

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Add emojis and gifs to your team messages.

    RingCentral App Product Tour—Add Emojis and Gifs

    63

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the Invite people icon to open the invitation pop-up.

    RingCentral App Product Tour—Invite People to Join

    64

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Enter email addresses on the Invite People pop up and click the INVITE button.

    RingCentral App Product Tour—Invite People Form

    65

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the Share a file icon to open files on your computer.

    RingCentral App Product Tour—Share a File

    66

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Select a file to share with your team.

    RingCentral App Product Tour—Select File to Share

    67

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the Create a task to add a task for your team.

    RingCentral App Product Tour—Create a Team Task

    68

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Title your new task, assign it to a team member, and set a date for completion. Attach necessary files.

    RingCentral App Product Tour—New Task Form

    69

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the Integrate apps icon to view apps available for integration with the RingCentral app.

    RingCentral App Product Tour—Integrate Apps

    70

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Scroll down the list of Integrate apps available for integration with the RingCentral app.

    RingCentral App Product Tour—Add Integration List

    71

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the Envelope icon to invite people to register and join your teams. All Team members can invite additional members to join.

    RingCentral App Product Tour—Invite People Button

    72

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the Dashboard icon to see your weekly calendar and your next tasks.

    RingCentral App Product Tour—Access Dashboard

    73

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the Tasks icon to see everything that needs to be done across all of your projects.

    RingCentral App Product Tour—Access Task List

    74

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the Calendar icon to see all project due dates. Click any date displayed on the calendar to create a task due on that day.

    RingCentral App Product Tour—Access Calendar

    75

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the Files icon to see all shared project files. Drag a file from your desktop to this page to upload it.

    RingCentral App Product Tour—Access Files

    76

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Click the Kebab icon to select either Links, Notes, or Integrations with your RingCentral app.

    RingCentral App Product Tour—View Links, Notes, and Integrations

    77

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Scroll down to see more Integrations available with your RingCentral app.

    RingCentral App Product Tour—List of Integrations

    78

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—List of Integrations

    Continue scrolling down to see more Integrations available with your RingCentral app.

    79

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Continue scrolling down to see more Integrations available with your RingCentral app.

    RingCentral App Product Tour—List of Integrations

    80

  • RingCentral App | User Guide | Login and Tour RingCentral App

    Continue scrolling down to see more Integrations available with your RingCentral app.

    RingCentral App Product Tour—List of Integrations

    81

  • RingCentral App | User Guide | Login and Tour RingCentral App

    RingCentral App Product Tour—Join RingCentral Community

    Join our Community to tell us which new product integrations you want added to RingCentral app. Joining the RingCentral Community is easy. You’ll find, advice, featured conversations and many helpful links.

    82

  • RingCentral App | User Guide | RingCentral App Product Help

    RingCentral App Product Help

    Five Quick Tips for Beginners RingCentral App: Preparing for Deployment Why Should I Use RingCentral App?

    Getting Started RingCentral App Overview

    Calling

    Telephony Overview

    Messaging

    Adding Co-Workers & Guests

    Logging in using your RingCentral Credentials

    Interface Overview

    Managing Projects

    Make a call with RingCentral App

    Telephony Service Desktop | Mobile

    Teams and Groups

    Conversation Streams

    Composing Messages

    Mobile for Android | iOS @Mentions

    RingCentral App Phone Slash Commands

    Plans Comparison Video Chat

    Bookmarks Bookmarks

    Interactive Viewer Interactive Viewer

    Note Viewer Note Viewer

    83

    https://success.ringcentral.com/articles/RC_Knowledge_Article/8512https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/10042https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8279https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8617https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8269https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8286https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8811https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/10041https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/10043https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8266https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8267https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8287https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8261https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/9394https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8502https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8552https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8889https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8504https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8505https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/10153https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/10153https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8507https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8507https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8508https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8508

  • RingCentral App | User Guide | Integrations and Productivity Tools

    Integrations and Productivity Tools

    Calendar App — Adding Google Calendar, iCal, Outlook, Office 365, iPhone, or Android

    Tasks App — Better manage tasks in a format designed for project management

    Links App — How to post, find and delete links

    Notes App — Central location for all notes and how to create new notes

    Files App — See all files added by you or others

    Integrations — Email & Mobile Alerts, Email to Glip, Calendar, Google Drive, Dropbox, Box, Evernote, OneDrive

    Salesforce Integration Setup — Set up sharing an object from Salesforce

    Using the Salesforce Integration — Using a shared object from Salesforce

    Still not finding what you're looking for? Submit a case.

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  • RingCentral App | User Guide | Appendix—Admin Configuration Settings

    Appendix—Admin Configuration Settings

    The Administration page can be found under the company menu at the top of the left pane, and is only accessible by users who are

    administrators for your company on RingCentral. The page is broken into the following sections.

    For more videos like this, visit RingCentral University

    Administrators

    The Administrators section lists all of your company's RingCentral App administrators (admins). By default, the first person at your

    company to sign up for RingCentral App is an admin. The person who makes the payment when you subscribe to RingCentral App's

    Standard plan also becomes an admin.

    When you mouse over an admin's entry in the list, a gear menu appears at the right with options to remove the person's admin rights

    or view their profile.

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  • RingCentral App | User Guide | Appendix—Admin Configuration Settings

    Admins on RingCentral App can:

    Remove people from your company on RingCentral App, whether it’s a co-worker or guest. Non-admins can only remove people that have been added, but haven't actually signed up yet.

    Unlock accounts that have been locked for too many failed login attempts. You'll see a red Unlock button next to entries on the People page that have been locked.

    See all guests (i.e., people not on your company's private email domain) on the People page, whereas non-admins can only see guests that they are in a conversation with.

    Delete posts made by other people. Note: Admins can't delete posts from conversations in which they aren't a participant.

    Assign admin privileges to other co-workers.

    Export company data, although this can be limited to a subset of admins. See Compliance Exports for more information.

    Company Settings

    This section contains administrative settings that apply to your entire company on RingCentral App.

    Company name — Allows administrators to change the company's name on RingCentral App. Click the Rename button and type your new company name.

    Enable Telephony Service to allow Users in your RingCentral Office account to use RingCentral App Desktop and mobile apps for calls, voicemails and text messages. When enabled for the account, all Users in the account will be able to use the telephony functionality. To guide you with enabling Telephony Service, see RingCentral App — Telephony Overview.

    File Sharing —Controls which services may be used to share file. RingCentral App administrators may select which file sharing options their employees are allowed to use. They can shut them all OFF or only allow employees to use a specific service, such as Dropbox. When specific services are turned OFF, they are no longer available for selection in the various places you can upload files (for example, in the Compose menu, or the Attach Files menu when creating a task, etc.).

    Allow Giphy Sharing? — Determine whether or not users can share GIFs from Giphy and, if so, what is the maximum rating allowed.

    Allow off-domain co-workers? — Allows admins to determine whether or not people without an email address on the company's private domain can be added as a co-worker. Obviously only applies to companies with a private domain (i.e., not webmail companies). If a company doesn't allow off-domain co-workers, those people are automatically added as guests.

    Allow employees to add people to RingCentral App? — Invite controls allow admins to determine whether or not employees can add people (either co-workers or guests) to RingCentral App. If admins don't allow employees to add people, all of the places where you can invite people to RingCentral App are suppressed unless the user is an admin.

    Allow integrations from RingCentral App Gallery — Allows admins to determine whether or not people can add integrations in the RingCentral App.

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  • RingCentral App | User Guide | Appendix—Admin Configuration Settings

    Data Retention Policies

    By default, all messages and content on RingCentral App is kept forever, but data retention policies allow you to have messages automatically

    deleted after a certain period of time. See Message Storage and Account Data Retention.

    Compliance Exports

    Export your company's data on RingCentral App, for either compliance purposes or just peace of mind. See RingCentral App - Compliance

    Exports | Administrator for more information.

    See Also:

    RingCentral App - Link

    Related Articles

    RingCentral App — Add Co-Workers or Invite Guests

    RingCentral App —Delete Account

    RingCentral App — Deleted User | Posts retained

    RingCentral App — User Getting Error with User ID Conflict

    RingCentral App — Conversation Stream Overview

    [INTERNAL] RingCentral App (Glip)— Resolve "The Email is Already Taken"

    RingCentral App —Frequently Asked Questions

    RingCentral App — Interface Overview

    RingCentral App— Salesforce Integration setup

    RingCentral App —Configure User Preferences

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  • RingCentral App | User Guide | Appendix—Admin Configuration Settings

    Part 2 — RingCentral App for Mobile

    T O B E D R A F T E D

    RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Meetings, and the RingCentral logo are registered trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners. PDOC–12556 August 2019

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