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RingCentral® App User Guide
Advanced team productivity app keeps your teams connected with everything needed in one place: phone calls, video meetings, team chat, calendar and more.
RingCentral App | User Guide | Part 1—RingCentral App for Desktop
Part 1 — RingCentral App for Desktop
5 Overview
17
Update Account Settings
5 Call, Message, and Meet Seamlessly 18 Share a File
5 Integrated Communications—Anytime, Anywhere 18 Select File
5 Cloud PBX: Enterprise-Grade Calling Capability
20
Create a Task
6 Team Collaboration: Messaging, File Sharing, and Tasks
21
New Task
6 Online Meetings: Video Conferencing, Screen Sharing, and More
22
Make a Note to Yourself
6 Integrated with Hundreds of Business Apps
23
Note Template
7 RingCentral Mobile App
24
Set Availability Status
7 Do Business Anywhere You Go
25
Share Status
7 Team Collaboration: Messaging with File Sharing and Shared Tasks
8 Online Meetings: a Complete Video Collaboration Solution
8 Learn More About RingCentral Unified Communications Apps
9 Download and Install RingCentral App on Windows, Mac, iOS or Android
9 For Windows:
9 For Mac:
26 Share Status Template
27 Edit Profile
28 Edit Profile Form
29 Set Notification Preferences
30 Preferences Form
31 Access Product Help
32 Product Help Page
9 For Android:
10 For Android Mobile:
10 For iOS Mobile:
11 Login and Tour RingCentral App 11 Login to RingCentral App
12 RingCentral App Product Tour—Welcome 13 Invite People
14 Start a Chat
33 Keyboard Shortcuts
34 List of Keyboard Shortcuts
35 About RingCentral
36 What’s New
37 Release Notes
38 Download Apps
39 Apps Download Page
15 Create Teams 40 @Mentions
16 You’re Ready to Go 41 List of @Mentions
2
RingCentral App | User Guide | Part 1—RingCentral App for Desktop
42 Access Administrator Page
43 Administrator Page
44 Add Administrator Page
45 Rename Company Page
46 Payments & Plan
47 Payments & Plan Page
48 Sign Out
49 Rate Attachments
50 Send New Message
51 New Message Template
52 Set User Preferences
53 View Company Directory
54 Compose New Message
55 Browse All Teams
56 Create New Team
57 Create Team Form
58 Color Code Teams
59 Reveal Team Settings
60 Set Team Notifications
61 Start a Conference
62 View Team Conversation Settings
63 Add Emojis and Gifs
64 Invite People to Join
65 Invite People Form
66 Share a File
67 Select File to Share
68 Create a Team Task
69 New Task Form
70 Integrate Apps
71 Add Integration List
72 Invite People Button
73 Access Dashboard
74 Access Task List
75 Access Calendar
76 Access Files
77 View Links, Notes, and Integrations
78 List of Integrations
82 Join RingCentral Community
83 RingCentral App Product Help
84 Integrations and Productivity Tools
85 Appendix—Admin Configuration Settings
85 Administrators
86 Company Settings
87 Data Retention Policies
87 Compliance Exports
87 Related Articles
88 Part 2 — RingCentral App for Mobile
3
RingCentral App | User Guide | Part 1—RingCentral App for Desktop
Part 1 — RingCentral App for Desktop
4
RingCentral App | User Guide | Overview
Overview
Call, Message, and Meet Seamlessly
The RingCentral app's intuitive and unified user interface allows you to seamlessly transition between phone calls, video meetings, and team chat without
losing track of what you’re working on. Less toggling between communications applications and solutions means your projects m ove forward, your teams
stay connected, and your productivity increases.
Integrated Communications—Anytime, Anywhere
The RingCentral mobile app provides an intuitive, unified experience that lets you call, message, and meet wherever you are. Compatible with company-
issued devices or bring-your-own-device smartphones, RingCentral’s unified application enables you to seamlessly make calls, check voicemail messages,
and connect and collaborate with teams through integrated team messaging and online meetings.
Cloud PBX: Enterprise-Grade Calling Capability
RingCentral provides advanced calling capabilities globally, with service in over
100 countries. Enjoy a reliable and high-quality phone service that keeps your
data available and secure through our highly encrypted and redundant data
networks, all within one unified communications application.
Enjoy unlimited calling in the US and Canada.
Access advanced call options like Call Park, Call Flip, and more.
Route calls efficiently with a multi-level auto attendant.
5
RingCentral App | User Guide | Overview
Team Collaboration: Messaging, File Sharing, and Tasks
Getting work done together has never been so fast and easy. With the RingCentral
app's built-in team messaging and collaboration capabilities, you can streamline
your business workflows in one solution. This means fewer meetings, quicker
decisions, and more productivity.
Create teams for projects, specific topics, or departments.
Share links and files with no size limits.
Easily invite guests for free.
Online Meetings: Video Conferencing, Screen Sharing, and More
Increase customer engagement, improve team productivity and collaboration, and cut travel costs with integrated online meetings. Begin or join online meetings directly from the RingCentral app and start enjoying powerful online video collaboration.
Hold online meetings with HD video quality for up to 500 participants.
Join audio through your computer or dial in using domestic and global numbers.
Share screens and use a digital whiteboard for more agile and powerful collaboration.
Integrated with Hundreds of Business Apps
RingCentral offers out-of-the box integration with best-in-class third-party business applications that enable you to streamline your workflows..
Shorten sales cycles with popular CRM integrations such as Salesforce®.
Enhance delivery of customer support with Zendesk® and ServiceNow®.
Boost user efficiency with cloud file sharing services such as OneDrive® and Google Drive™.
6
https://www.ringcentral.com/apps/
RingCentral App | User Guide | Overview
RingCentral Mobile App
The RingCentral mobile app provides an intuitive, unified experience that lets you call, message, and meet wherever you are. Compatible with company- issued devices or bring-your-own-device smartphones, RingCentral’s unified application enables you to seamlessly make calls, check voicemail messages, and connect and collaborate with teams through integrated team messaging and online meetings.
Do Business Anywhere You Go
Dropping, missing, or incorrectly routing a call can mean decreased
team efficiency, lost revenue, and a missed opportunity to gain and
retain customer trust. In a single tap, RingCentral allows you to connect
to team members, customers, and vendors easier than ever before.
Make it easy for customers and colleagues to reach you with a single business identity for HD VoIP calling, SMS, and online fax.
Customize settings and notifications, such as office hours and ringtones.
Route calls with advanced call controls, such as call flip, switch, transfer, and park.
Seamlessly make and receive calls with your carrier minutes, Wi‑ Fi, or cellular data without ever dropping a call.
Team Collaboration: Messaging with File Sharing and Shared Tasks
Stay up to date and productive while on the go. RingCentral’s built-
in team messaging and collaboration capabilities streamline your
business workflows. This means fewer meetings, quicker decisions,
and more productivity.
Chat with colleagues and clients in real time.
Link and file sharing with no size or storage limits.
Create teams for projects, specific topics, or departments.
Free and simple guest sign-ups.
7
RingCentral App | User Guide | Overview
Online Meetings: a Complete Video Collaboration Solution
Increase customer engagement and drive productivity with
RingCentral’s powerful audio and video collaboration capabilities
right on your mobile device. Connect to audio with smartphone
data or your mobile carrier. Start or join a virtual meeting in a single
tap from anywhere in the world.
Enjoy HD quality video meetings for up to 500 participants.
Share screens and content in a meeting.
Get more control over meetings with advanced in-meeting
host and attendee features.
Learn More About RingCentral Unified Communications Apps
RingCentral Phone™ for desktop | RingCentral Meetings™
8
https://www.ringcentral.com/desktop-app.htmlhttps://www.ringcentral.com/online-meetings/overview.html
RingCentral App | User Guide | Download and Install RingCentral App
Download and Install RingCentral App on Windows, Mac, iOS or Android
1. Go to the RingCentral Downloads page.
2. Click on the download link for your computer's operating system.
For Windows:
Download for PC - 64 Bit
Download for PC - 32 Bit
For Mac:
Download for MAC
Download for iOS
For Android:
Download for Android
If you are an Account Administrator, you may click on the following links:
For Windows:
Download for PC - 64 Bit MSI
Download for PC - 32 Bit MSI
3. Wait until the download finishes.
Once the download is done, Run the installation file.
When the installation is done, you will see the RingCentral App's icon on your dock or system tray.
See Also:
RingCentral App - Links
9
https://support.ringcentral.com/s/download?language=en_UShttps://downloads.ringcentral.com/glip/rc/GlipForWindows64https://downloads.ringcentral.com/glip/rc/GlipForWindows32https://downloads.ringcentral.com/glip/rc/GlipForMachttps://ringcentral.onelink.me/IKAo/79e4d184https://ringcentral.onelink.me/IKAo/79e4d184https://downloads.ringcentral.com/glip/rc/GlipForWindows64MSIhttps://downloads.ringcentral.com/glip/rc/GlipForWindows32MSIhttps://support.ringcentral.com/s/article/8512?language=en_US
RingCentral App | User Guide | Download and Install RingCentral App
For Android Mobile:
1. Visit the Google Play Store at this link.
For iOS Mobile:
1. Visit the Apple App Store at this link.
iPhone
iPad
2. Install the RingCentral App on your Android
mobile device.
2. Install RingCentral App
on iOS mobile device.
10
https://play.google.com/store/apps/details?id=com.glip.mobilehttps://apps.apple.com/us/app/ringcentral/id715886894
RingCentral App | User Guide | Login and Tour RingCentral App
Login and Tour RingCentral App
Login to RingCentral App
Click the RingCentral App's icon on your
dock or system tray and login with your
credentials.
11
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Welcome
After you login and click the RingCentral App icon, the application opens to the Welcome screen. Your user name is highlighted.
12
RingCentral App | User Guide | Login and Tour RingCentral App
Click the + sign next to the People icon to invite coworkers and guests to register and begin using the RingCentral app.
RingCentral App Product Tour—Invite People
13
RingCentral App | User Guide | Login and Tour RingCentral App
Enter text in the Message window to start a chat with other registered users. You can share files, create tasks, and send emojis and gifs.
RingCentral App Product Tour—Start a Chat
14
RingCentral App | User Guide | Login and Tour RingCentral App
Teams in the RingCentral app is a powerful tool for managing projects and keeping everyone involved up-to-date.
RingCentral App Product Tour—Create Teams
15
RingCentral App | User Guide | Login and Tour RingCentral App
Start by inviting colleagues to register and begin using RingCentral app.
RingCentral App Product Tour—You’re Ready to Go
16
RingCentral App | User Guide | Login and Tour RingCentral App
It’s important to update your account settings. The orange bar will remain until your updates are entered.
RingCentral App Product Tour—Update Account Settings
17
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Share a File
Click the Paperclip icon to start sharing files. 18
RingCentral App | User Guide | Login and Tour RingCentral App
After clicking the Paperclip icon, a screen will pop up, giving you access to the files on your computer.
RingCentral App Product Tour—Select File
19
RingCentral App | User Guide | Login and Tour RingCentral App
Click the Checkmark icon to create a task.
RingCentral App Product Tour—Create a Task
20
RingCentral App | User Guide | Login and Tour RingCentral App
After clicking the Checkmark icon to create a new task, enter your Task Title, Due Date, and attached files if needed.
RingCentral App Product Tour—New Task
21
RingCentral App | User Guide | Login and Tour RingCentral App
Click the Note icon to make a new Note to yourself.
RingCentral App Product Tour—Make a Note to Yourself
22
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Note Template
After clicking the Note icon, a new Note template pops up that you can use to enter the note content for yourself . You can share this note with others.
23
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Set Availability Status
Click and then click Available to set your availability status. 24
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Share Status
Click Share Status to share your project status with your team.
25
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Share Status Template
After you click Share Status a pop up opens allowing you to share your project status with your team.
26
RingCentral App | User Guide | Login and Tour RingCentral App
Click Edit Profile to update your personal profile.
RingCentral App Product Tour—Edit Profile
27
RingCentral App | User Guide | Login and Tour RingCentral App
After you click Edit Profile, a new screen pops up allowing you to upload your photo or avatar, change your password, and update your company info.
RingCentral App Product Tour—Edit Profile Form
28
RingCentral App | User Guide | Login and Tour RingCentral App
Click Preferences to set your email and mobile notification preferences.
RingCentral App Product Tour—Set Notification Preferences
29
RingCentral App | User Guide | Login and Tour RingCentral App
After you click Preferences you can set your email and mobile notification preferences.
RingCentral App Product Tour—Preferences Form
30
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Access Product Help
Click Help to access RingCentral App Product Help and live Chat Help . 31
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Product Help Page
After clicking Help you have access to RingCentral App Product Help and live Chat Help . 32
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Keyboard Shortcuts
Click Keyboard Shortcuts to access a list of keyboard shortcuts on RingCentral app .
33
RingCentral App | User Guide | Login and Tour RingCentral App
Clicking Keyboard Shortcuts opens the list of RingCentral app keyboard shortcuts .
RingCentral App Product Tour—List of Keyboard Shortcuts
34
RingCentral App | User Guide | Login and Tour RingCentral App
Click About to access the Glip Blog and info about RingCentral; plus Security, Privacy and Terms of Service information.
RingCentral App Product Tour—About RingCentral
35
RingCentral App | User Guide | Login and Tour RingCentral App
Click What’s New to see the latest RingCentral app product updates, Release Notes, and to access Live Chat .
RingCentral App Product Tour—What’s New
36
RingCentral App | User Guide | Login and Tour RingCentral App
Clicking What’s New displays the latest RingCentral app product updates, Release Notes, and to access Live Chat.
RingCentral App Product Tour—Release Notes
37
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Download Apps
Click Download Apps to open a page listing apps available for download from RingCentral. 38
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Apps Download Page
Clicking Download Apps opens a page listing apps available for download from RingCentral.
39
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—@Mentions
Click @Mentions to open a page showing mentions of you in someone’s post.
40
mailto:@Mentionsmailto:@Mentions
RingCentral App | User Guide | Login and Tour RingCentral App
Clicking @Mentions opens a page showing mentions of you in someone’s post.
RingCentral App Product Tour—List of @Mentions
41
mailto:@Mentionsmailto:@Mentions
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Access Administrator Page
Click Administration to Add another administrator to your team or change your Company Settings..
42
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour
RingCentral App Product Tour—Administrator Page
Clicking Administration allows you to add another administrator to your team or change your Company Settings. As owner of the Team, you are the only person who can change your company settings.
43
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Add Administrator Page
Click the ADD button on the Administration page to add an administrator to your Team. This privilege is reserved for the original account owner.
44
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Rename Company Page
Click the RENAME button on the Administration page to rename your company. This privilege is reserved for the original account owner.
45
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Payments & Plan
Click Payments & Plan to view your RingCentral app account status and to upgrade if desired. 46
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Payments & Plan Page
47
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Sign Out
Clicking Sign Out will end your RingCentral App session without asking you to confirm you intention to exit the app. 48
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Rate Attachments
You can “rate” the attachments permitted on your RingCentral app. Remember to be nice!
49
RingCentral App | User Guide | Login and Tour RingCentral App
Click the + sign on the Administration page to Send New Message, Create Team, or Invite New User to a Team or to register.
RingCentral App Product Tour—Send New Message
50
RingCentral App | User Guide | Login and Tour RingCentral App
Consider creating a Team for projects, departments, or topic-based discussions. Directing your messages to specific users will cut down on clutter.
RingCentral App Product Tour—New Message Template
51
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Set User Preferences
Click the Gear icon next to your name to set your user preferences.
52
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—View Company Directory
Click People to view the Company Directory and invite a few people to start a conversation via email 53
RingCentral App | User Guide | Login and Tour RingCentral App
Click the + sign next to People to create a new message.
RingCentral App Product Tour—Compose New Message
54
RingCentral App | User Guide | Login and Tour RingCentral App
Click Teams to expand the list of teams on your RingCentral app. This pane can get lengthy over time when all teams are displayed.
RingCentral App Product Tour—Browse All Teams
55
RingCentral App | User Guide | Login and Tour RingCentral App
Click the Gear icon next to Teams to create a new Team.
RingCentral App Product Tour—Create New Team
56
RingCentral App | User Guide | Login and Tour RingCentral App
Select the options for the New Team and click CREATE TEAM.
RingCentral App Product Tour—Create Team Form
57
RingCentral App | User Guide | Login and Tour RingCentral App
Click the Gear icon next to Team New Company to pop up color choices for your new Team. Colors help you quickly identify Teams.
RingCentral App Product Tour—Color Code Teams
58
RingCentral App | User Guide | Login and Tour RingCentral App
Click the Gear icon next to Team New Company to reveal the settings for this team.
RingCentral App Product Tour—Reveal Team Settings
59
RingCentral App | User Guide | Login and Tour RingCentral App
Team New Company Settings on the RingCentral app. All company employees are included in this team, and the owner of this team can determine member privileges.
RingCentral App Product Tour—Set Team Notifications
60
RingCentral App | User Guide | Login and Tour RingCentral App
Click the Video icon next to Team New Company to start a video conference with your team.
RingCentral App Product Tour—Start a Conference
61
RingCentral App | User Guide | Login and Tour RingCentral App
Click the Gear icon next to Team New Company to view the conversation settings for your team.
RingCentral App Product Tour—View Team Conversation Settings
62
RingCentral App | User Guide | Login and Tour RingCentral App
Add emojis and gifs to your team messages.
RingCentral App Product Tour—Add Emojis and Gifs
63
RingCentral App | User Guide | Login and Tour RingCentral App
Click the Invite people icon to open the invitation pop-up.
RingCentral App Product Tour—Invite People to Join
64
RingCentral App | User Guide | Login and Tour RingCentral App
Enter email addresses on the Invite People pop up and click the INVITE button.
RingCentral App Product Tour—Invite People Form
65
RingCentral App | User Guide | Login and Tour RingCentral App
Click the Share a file icon to open files on your computer.
RingCentral App Product Tour—Share a File
66
RingCentral App | User Guide | Login and Tour RingCentral App
Select a file to share with your team.
RingCentral App Product Tour—Select File to Share
67
RingCentral App | User Guide | Login and Tour RingCentral App
Click the Create a task to add a task for your team.
RingCentral App Product Tour—Create a Team Task
68
RingCentral App | User Guide | Login and Tour RingCentral App
Title your new task, assign it to a team member, and set a date for completion. Attach necessary files.
RingCentral App Product Tour—New Task Form
69
RingCentral App | User Guide | Login and Tour RingCentral App
Click the Integrate apps icon to view apps available for integration with the RingCentral app.
RingCentral App Product Tour—Integrate Apps
70
RingCentral App | User Guide | Login and Tour RingCentral App
Scroll down the list of Integrate apps available for integration with the RingCentral app.
RingCentral App Product Tour—Add Integration List
71
RingCentral App | User Guide | Login and Tour RingCentral App
Click the Envelope icon to invite people to register and join your teams. All Team members can invite additional members to join.
RingCentral App Product Tour—Invite People Button
72
RingCentral App | User Guide | Login and Tour RingCentral App
Click the Dashboard icon to see your weekly calendar and your next tasks.
RingCentral App Product Tour—Access Dashboard
73
RingCentral App | User Guide | Login and Tour RingCentral App
Click the Tasks icon to see everything that needs to be done across all of your projects.
RingCentral App Product Tour—Access Task List
74
RingCentral App | User Guide | Login and Tour RingCentral App
Click the Calendar icon to see all project due dates. Click any date displayed on the calendar to create a task due on that day.
RingCentral App Product Tour—Access Calendar
75
RingCentral App | User Guide | Login and Tour RingCentral App
Click the Files icon to see all shared project files. Drag a file from your desktop to this page to upload it.
RingCentral App Product Tour—Access Files
76
RingCentral App | User Guide | Login and Tour RingCentral App
Click the Kebab icon to select either Links, Notes, or Integrations with your RingCentral app.
RingCentral App Product Tour—View Links, Notes, and Integrations
77
RingCentral App | User Guide | Login and Tour RingCentral App
Scroll down to see more Integrations available with your RingCentral app.
RingCentral App Product Tour—List of Integrations
78
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—List of Integrations
Continue scrolling down to see more Integrations available with your RingCentral app.
79
RingCentral App | User Guide | Login and Tour RingCentral App
Continue scrolling down to see more Integrations available with your RingCentral app.
RingCentral App Product Tour—List of Integrations
80
RingCentral App | User Guide | Login and Tour RingCentral App
Continue scrolling down to see more Integrations available with your RingCentral app.
RingCentral App Product Tour—List of Integrations
81
RingCentral App | User Guide | Login and Tour RingCentral App
RingCentral App Product Tour—Join RingCentral Community
Join our Community to tell us which new product integrations you want added to RingCentral app. Joining the RingCentral Community is easy. You’ll find, advice, featured conversations and many helpful links.
82
RingCentral App | User Guide | RingCentral App Product Help
RingCentral App Product Help
Five Quick Tips for Beginners RingCentral App: Preparing for Deployment Why Should I Use RingCentral App?
Getting Started RingCentral App Overview
Calling
Telephony Overview
Messaging
Adding Co-Workers & Guests
Logging in using your RingCentral Credentials
Interface Overview
Managing Projects
Make a call with RingCentral App
Telephony Service Desktop | Mobile
Teams and Groups
Conversation Streams
Composing Messages
Mobile for Android | iOS @Mentions
RingCentral App Phone Slash Commands
Plans Comparison Video Chat
Bookmarks Bookmarks
Interactive Viewer Interactive Viewer
Note Viewer Note Viewer
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RingCentral App | User Guide | Integrations and Productivity Tools
Integrations and Productivity Tools
Calendar App — Adding Google Calendar, iCal, Outlook, Office 365, iPhone, or Android
Tasks App — Better manage tasks in a format designed for project management
Links App — How to post, find and delete links
Notes App — Central location for all notes and how to create new notes
Files App — See all files added by you or others
Integrations — Email & Mobile Alerts, Email to Glip, Calendar, Google Drive, Dropbox, Box, Evernote, OneDrive
Salesforce Integration Setup — Set up sharing an object from Salesforce
Using the Salesforce Integration — Using a shared object from Salesforce
Still not finding what you're looking for? Submit a case.
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RingCentral App | User Guide | Appendix—Admin Configuration Settings
Appendix—Admin Configuration Settings
The Administration page can be found under the company menu at the top of the left pane, and is only accessible by users who are
administrators for your company on RingCentral. The page is broken into the following sections.
For more videos like this, visit RingCentral University
Administrators
The Administrators section lists all of your company's RingCentral App administrators (admins). By default, the first person at your
company to sign up for RingCentral App is an admin. The person who makes the payment when you subscribe to RingCentral App's
Standard plan also becomes an admin.
When you mouse over an admin's entry in the list, a gear menu appears at the right with options to remove the person's admin rights
or view their profile.
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https://support.ringcentral.com/s/rcu?language=en_US
RingCentral App | User Guide | Appendix—Admin Configuration Settings
Admins on RingCentral App can:
Remove people from your company on RingCentral App, whether it’s a co-worker or guest. Non-admins can only remove people that have been added, but haven't actually signed up yet.
Unlock accounts that have been locked for too many failed login attempts. You'll see a red Unlock button next to entries on the People page that have been locked.
See all guests (i.e., people not on your company's private email domain) on the People page, whereas non-admins can only see guests that they are in a conversation with.
Delete posts made by other people. Note: Admins can't delete posts from conversations in which they aren't a participant.
Assign admin privileges to other co-workers.
Export company data, although this can be limited to a subset of admins. See Compliance Exports for more information.
Company Settings
This section contains administrative settings that apply to your entire company on RingCentral App.
Company name — Allows administrators to change the company's name on RingCentral App. Click the Rename button and type your new company name.
Enable Telephony Service to allow Users in your RingCentral Office account to use RingCentral App Desktop and mobile apps for calls, voicemails and text messages. When enabled for the account, all Users in the account will be able to use the telephony functionality. To guide you with enabling Telephony Service, see RingCentral App — Telephony Overview.
File Sharing —Controls which services may be used to share file. RingCentral App administrators may select which file sharing options their employees are allowed to use. They can shut them all OFF or only allow employees to use a specific service, such as Dropbox. When specific services are turned OFF, they are no longer available for selection in the various places you can upload files (for example, in the Compose menu, or the Attach Files menu when creating a task, etc.).
Allow Giphy Sharing? — Determine whether or not users can share GIFs from Giphy and, if so, what is the maximum rating allowed.
Allow off-domain co-workers? — Allows admins to determine whether or not people without an email address on the company's private domain can be added as a co-worker. Obviously only applies to companies with a private domain (i.e., not webmail companies). If a company doesn't allow off-domain co-workers, those people are automatically added as guests.
Allow employees to add people to RingCentral App? — Invite controls allow admins to determine whether or not employees can add people (either co-workers or guests) to RingCentral App. If admins don't allow employees to add people, all of the places where you can invite people to RingCentral App are suppressed unless the user is an admin.
Allow integrations from RingCentral App Gallery — Allows admins to determine whether or not people can add integrations in the RingCentral App.
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RingCentral App | User Guide | Appendix—Admin Configuration Settings
Data Retention Policies
By default, all messages and content on RingCentral App is kept forever, but data retention policies allow you to have messages automatically
deleted after a certain period of time. See Message Storage and Account Data Retention.
Compliance Exports
Export your company's data on RingCentral App, for either compliance purposes or just peace of mind. See RingCentral App - Compliance
Exports | Administrator for more information.
See Also:
RingCentral App - Link
Related Articles
RingCentral App — Add Co-Workers or Invite Guests
RingCentral App —Delete Account
RingCentral App — Deleted User | Posts retained
RingCentral App — User Getting Error with User ID Conflict
RingCentral App — Conversation Stream Overview
[INTERNAL] RingCentral App (Glip)— Resolve "The Email is Already Taken"
RingCentral App —Frequently Asked Questions
RingCentral App — Interface Overview
RingCentral App— Salesforce Integration setup
RingCentral App —Configure User Preferences
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RingCentral App | User Guide | Appendix—Admin Configuration Settings
Part 2 — RingCentral App for Mobile
T O B E D R A F T E D
RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Meetings, and the RingCentral logo are registered trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners. PDOC–12556 August 2019
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