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Revolutionising the Work Experience

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Revolutionising the Work Experience. Geoff Hall. 2007 – Video Capture. 2012 – Live Video Transmission. The Evolution of Infrastructure. Today. Tomorrow. Intelligent Networks with Mobility, Applications, Context. Transport Networks, Signaling. Costly Slow evolution. Low value - PowerPoint PPT Presentation

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Revolutionising the Work Experience

Geoff Hall

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5 2007 – Video Capture

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6 2012 – Live Video Transmission

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The Evolution of Infrastructure

Transport Networks, Signaling Intelligent Networks with Mobility, Applications, Context

• Efficient• Adaptable

• User value• Converged

• Costly• Slow evolution

• Low value• Separate

Today Tomorrow

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The Evolution of Large Organisations

Ethernet, LANS, TDM, VoIP Wireless Mobility, Unified Comms, SOA

Today Tomorrow

• Federated• Integrated

services

• Bus. optimized• Solutions-based

• Insular • Separated

services

• Complex• Product centric

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SOA, Web Services

The Evolution of Applications

Monolithic Software

Tools of Communications

Sources of Information

• Network aware• Personalized

• Rapid creation• Infinite options

• Network oblivious• Homogeneous

• Long cycles • Few options

Today Tomorrow

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What is Unified Communications

Unified Communications offers a single user interface to enterprise communications and aims to simplify communications for workers faced with voice, voice mail, e-mail, instant messaging, and collaboration applications.

Voice Messaging Conferencing

Unified Communications

Collaborative Workspaces and PortalsIM/Presence

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Converged Govt Office Solutions

Customer Prem Carrier Hosted

Service Provider

Client MicrosoftCommunicator

Client

Customer Premises

Hybrid Hosted

Client

Call Server + OCS 2007 Remote Call Control

OC Soft Phone

Call Server + OCS 2007Remote Call Control

OC Soft phone

MicrosoftCommunicator

MicrosoftCommunicator

Call Server + HMC4.0/EVS2.0Remote Call Control

OC Soft Phone

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Converged Govt Office Integration Model

PSTN

Rich VoIPFeature Set

SIPSS7/PRI

NortelCS MS HMC/

OCS

Voice

Multi-deviceAlways-on clientsRich feature set

Familiar UIHybrid networks

Multi-tenantCarrier grade

Communicator control of phonesStand-alone Soft Client voice

On / Off-hook status (presence)Smart tags

MS collaboration/directory servicesATA/IAD analog lines

Business phones & SIP Phones

Solution Availability

CS2000Integrated using SIP/SIP-CTI-TR87 from ISN10

AS5200Planning integration using SIP/SIP-CTI-TR87 2008

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Fully Integrated Nortel / Microsoft UC

Federated IM & Presence

Audio/Video/Data

MS App Integration

CSF Provisioning Hosted & Carrier Class

Nortel Featured Telephony

Click to Call

Telephony Presence

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Unified User Experience

Excel

WordOutlook

SharePoint

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The Life of the Lone Worker

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Supporting Lone Workers

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a revolutionized work experience

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Youtube Citizens

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Who Do I Call?

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Make One Call

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Single Point of Resolution

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Carbon Footprint?

• Less Travel

• Less Power

• Less Waste

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Imagine . . . .

• 5 Star citizen service

• Zero missed messages between departments

• Single point of registration

• Easy feedback into Civil Servants and Politicians

• Personalisation for a population of 60 million

• . . . . . .

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