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RETENTION SERVICES: TUTORING AND ACADEMIC SUPPORT CENTER

TUTOR TRAINING GUIDE

Welcome to the Tutoring and Academic Support Center (TASC). You are joining a staff of approximately 75 tutors who provide tutoring for more than 150 credit and non-credit courses to over 3,000 students a year. We are glad to have you on our staff and hope that your work as a tutor will be interesting and rewarding. This guide will give you important information about the tutoring program and its procedures. Read it thoroughly; you are responsible for knowing its content and for following the policies and procedures of TASC as appropriate.

The purpose of the tutoring program is to provide peer tutoring free of charge to all MiraCosta students enrolled in credit and non-credit classes. We are committed to enhancing student retention and success by providing assistance to students through innovative academic support services. We provide a welcoming and positive learning environment for students. Tutors help students overcome barriers to learning and mastering subject matter and also assist them with the development of effective study skills. Tutors are MiraCosta students who have earned a B or A in a particular course, received written approval of a content instructor and/or endorsement of tutor trainer or supervisor as academically qualified to tutor, and are interviewed, selected and trained by the faculty and staff in Retention Services.

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TABLE OF CONTENTS

STAFF 3

LOCATIONS 4

I. YOUR WORK AS A TUTOR 5

II. TUTORING FACILITIES 6

III. MONEY MATTERS 8

IV. TUTORING POLICIES AND PROCEDURES 11

V. RESOURCE MATERIALS 19

VI. TUTOR TRAININGS 20

VII. TUTOR CONSULTATIONS 21

VIII. TUTOR PRIVACY, ETHICS AND PROFESSIONALISM 22

INDEX 23

APPENDIX A

Celebrating 40 Years 1976-2016

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Staff The following staff members coordinate the programs and services of the Retention Services department:

Edward Pohlert - Faculty Director of Retention Services epohlert@miracosta.edu ● 760.757.2121, x6345 The Faculty Director’s role is to provide leadership, management, and vision for the Retention Services department. He confirms hiring and training of tutors as well as supervises all department personnel. In addition, the faculty director has responsibility for the development and implementation of retention wide strategies impacting student success. He also teaches classes and presents student success workshops at each district site.

Janine Washabaugh - Retention Services Specialist jwashabaugh@miracosta.edu ● 760.757.2121, x7748

Janine manages the day-to-day operations on the San Elijo campus. She handles scheduling and coordination of Facilitated Learning Sessions and Student Success Workshops.

Amy Paopao - Retention Services Secretary apaopao@miracosta.edu ● 760.757.2121, x6344 Amy manages the day-to-day operations on the Oceanside campus. She coordinates the tutor hiring process, schedules tutoring appointments and processes tutor payroll. Tutoring operational and payroll questions should be directed to her.

Jon Fuzell - CLC Tutoring Coordinator jfuzell@miracosta.edu ● 760.795.8724 Jon coordinates the day-to-day work at the Community Learning Center (CLC) campus. He facilitates CLC training, schedules appointments, and tutors CLC students. He supervises 4-6 tutors and directs the academic support interventions for students.

All Campuses also have front desk staff who schedule appointments, help cover the desk, and assist staff with other tasks.

Celebrating 40 Years 1976-2016

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Locations

San Elijo Campus (SAN) 3333 Manchester Avenue Cardiff, CA 92007

Library & Information Hub, Room 105 760.757.2121, x7748

*Library Building Hours: Monday – Thursday 8am - 9pm Friday 8am - 3pm Saturday 10am - 5pm

*tutoring hours may vary from building hours listed; summer building hours will vary from those listed*

Oceanside Campus (OC) 1 Barnard Drive Oceanside, CA 92056

Library & Information Hub, First Floor 760.795.6682

*Library Building Hours: Monday – Thursday 7:30am - 9pm Friday 7:30am - 3pm Saturday 10am - 5pm

Community Learning Center (CLC) 1831 Mission Avenue Oceanside, CA 92058

Building C, Room 136 Academic Support Center 760.795.8724

TASC Hours: Monday – Thursday 9am - 1pm & 4-830pm

Online miracosta.edu/etutoring

MiraCosta participates in the Western eTutoring Consortium of colleges and universities to provide live and email-based tutoring support for a variety of subjects. Online tutoring is available to all MiraCosta credit students.

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I. YOUR WORK AS A TUTOR As a tutor you have a great deal of responsibility and variety in your work. This makes for an interesting and challenging job. You will want to individualize your approach, tailoring it to meet the needs of each tutee. You are encouraged to consult instructors regularly to see how you can best help tutees and to ensure coordination of your work with that of the instructor. You are also encouraged to visit the classes for which you are a tutor, with the instructor's consent, to introduce yourself, explain the tutoring service briefly, and explain how to use it; take available program materials and bookmarks to pass out. This can increase the number of students seeking tutoring and potentially bolster your schedules. A ‘Tutor Classroom Visit’ sheet is included in this manual for your use (Appendix A). Tutor Performance Tutoring is a responsible position. We expect you to display professional work habits (e.g., reliability, punctuality, organization) and skilled tutoring techniques. To help you be as effective as possible, we provide every tutor with training in tutorial skills. We also provide additional training for tutors assigned to Facilitated Learning Sessions or the Community Learning Center.

To provide you with a means to monitor your performance as a tutor, we have developed evaluation forms to be completed by students that you help. These forms list specific elements of effective tutoring and should give you useful feedback on your work and be helpful to you in refining your tutoring skills. Sample evaluation forms are included in this manual (Appendix B). Read them now to learn more about what will be expected of you as a tutor. Student evaluations of tutors are conducted during a two-week period each semester. Additionally, students can complete evaluations throughout the semester as they are tutored. These forms are shared with you and then placed in your file. You are encouraged to discuss them and your work with the Faculty Director. Length of Employment We ask you to commit to a minimum of one year of tutoring (fall and spring semesters). We will invite you to continue tutoring the following year provided your job performance is satisfactory and you have completed all mandatory CRLA training requirements (see page 20).

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II. TUTORING FACILITIES

Tutoring Centers are located in the Library and Information Hub on the Oceanside (OC) and San Elijo (SAN) Campuses. At the Community Learning Center (CLC), the Tutoring Center is located in the Academic Support Center, Room 136 inside Building C. Conduct all tutoring sessions in these facilities or assigned classrooms.

If there is a compelling reason to tutor elsewhere, you must first receive approval from Edward or Janine. For example, a music tutor may need to have access to a piano in order to help a tutee; it would be appropriate to conduct music tutoring in the music building where the pianos are located. In this case, notify the front desk so line of sight supervision can be ensured. Do not tutor students in the Student Center, on the lawn, or in other locations that have distractions and therefore are not conducive to learning.

Tutoring off-campus, at home, or in public places outside of school is not permitted. All tutoring sessions must be scheduled through the tutoring desk (in person, online, or by phone) and must take place during the hours in which the front desk is staffed at the campus you are tutoring.

Tables

Tutoring facilities are equipped with tables for tutoring sessions. At the OC Tutoring facility, you can expect that more than 75% of your tutoring appointments will occur at these tables.

Rooms

The OC & SAN Centers have limited small and large group study rooms available for tutoring. Schedules are posted for rooms being used for Facilitated Learning Sessions. Outside of the scheduled sessions, rooms have priority for disability related needs, sessions requiring a white board, or group sessions.

Study room use requires negotiation between tutors; you can expect that multiple tutees will have a priority need for a room and that you and your tutee will not have access to a room for every appointment. Tutor and tutee punctuality is important in negotiating room use. All tutors are welcome to use the rooms, but are asked to observe the priority uses of them and to use them in moderation to allow everyone as much access to the rooms as possible. While respecting the stated priorities, rooms are available on a first-come, first-serve basis. Study rooms are not to be saved by putting personal items in the rooms. Front desk staff can assist in finding space and have the authority to make decisions if agreement cannot be reached.

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Computers

Computers are available at each location for tutoring use. In addition to standard software programs on all MCC Lab computers, some computers have specialized software (e.g. QuickBooks) for use during tutoring sessions.

Parking All vehicles parked on any MiraCosta College campus must display a valid parking

permit at all times. The following are the official Campus Police parking permit policies for tutors:

• If you are enrolled in classes at MiraCosta College, you are required to purchase a student parking permit and park in

student lots at all times. • If you are not enrolled in classes at MiraCosta College, we will issue you a

permit which will allow you to park in lots designated on the front of the permit. See Amy or Janine if you need to obtain a parking permit.

Traffic is heavy and finding parking can be difficult at the beginning of the semester and at peak times throughout the day, especially on the Oceanside Campus. Tutors are expected to plan their schedule so they are able arrive to TASC on time for work.

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III. MONEY MATTERS Hiring Policies Tutors must furnish tuberculosis clearance and complete all hiring paperwork prior to training. Tuberculin skin tests can be done in the Health Services Office at no charge and should be submitted to Human Resources. As part of the hiring process, every employee must also provide his or her social security card. Tutor Hours Tutors are typically hired by Human Resources as part-time, temporary, classified hourly employees and may work a maximum of 5 days in a week and 175 days in a year combined with all other employment on campus. Tutors assigned to work 6 days in a week are subject to additional regulations that need to be discussed with your supervisor.

Occasionally a tutor may be hired as a student worker through Student Employment. Student workers may work a maximum of 19 ½ hours per week combined with all other employment on campus and must be enrolled in 6 or more college units (3 units in the summer).

The number of hours each tutor actually works will vary depending on what course(s) she/he tutors, availability, and the kind of tutoring assignments he/she has been given. Tutors are expected to be available 10-15 hours per week. Tutors may not work more than 8 hours per day combined with all other employment on campus.

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Pay Rate Policies

TASC Tutor Pay Tier Requirements (effective August 1, 2017)

Entry Level Tutor, $11 per hour • earned grade of A or B in the subject content being tutored • written approval of a content instructor and/or endorsement of tutor trainer or

supervisor • interview and selection by the faculty and staff in Retention Services

Level I Certified Tutor, $12 per hour • one full semester (excluding summer) of employment with satisfactory work

performance as a TASC Entry Level Tutor • 10.25 hours of CRLA Level I training • 25 hours actual tutoring experience, after Level I training is completed • CRLA Level I Mastery Assignment (Appendix C)

Level II Advanced Certified Tutor, $13 per hour • one full semester (excluding summer) of employment with satisfactory work

performance as a TASC Level I Certified Tutor • 11.25 hours of CRLA Level II training • 25 additional hours actual tutoring experience, after Level II training is completed • CRLA Level II Mastery Assignment (Appendix C)

Level III Master Certified Tutor, $15 per hour • two full semesters (excluding summer) of employment with satisfactory work

performance as a TASC Level II Advanced Certified Tutor • 22.25 hours of CRLA Level III training

o FLS Training (8 hours) o Train the Trainers Meeting (4 hours) o Assist as a trainer of Entry Level Tutors for CRLA Level I training (10.25 hours)

• develop, plan and deliver 2 training sessions (one in fall and one in spring), for example: o FLS Training o discipline specific training for tutors o other

• 25 additional hours actual tutoring experience, after Level III training is completed

Effective Date of Pay Rate Change • tutor certification occurs only at the end of a semester • after certification, the pay rate change is effective on the first day of the following

semester of employment (excluding summer), following Board approval of the pay rate change

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Daily Payroll Reports and Time Records In order to be paid, you will keep a record of all assignments on Daily Payroll Report sheets and submit them on your last working day of each month along with a signed time record (blue for new tutors). Instructions for completing Daily Payroll Reports are on each sheet; incomplete Daily Payroll Reports will be returned to you for correction.

Daily Payroll Reports should be updated each day that you work. Samples of a Daily Payroll Report and a time record are included in this manual (Appendix D). When you are not using your Daily Payroll Report, leave it in your folder at the appointment desk, as staff need to work with it throughout the day. Daily Payroll Reports are necessary for your payroll to be processed on time and are also important in tracking tutee “No Shows” (page 18). Tutors working at multiple campuses will track their hours at each campus separately; at the end of the month they will combine their hours onto one time record to turn in. Tutors working only at the CLC will complete a time log in place of Daily Payroll Reports (Appendix D).

The half-sheet time record is used to summarize the total hours worked each day of the pay period. This information is acquired from your Daily Payroll Reports. All MiraCosta College employees are assigned a Pay ID number that must be written on your time record each month. Tutors hired as student workers must also include their ‘current # of units enrolled’ on their time record.

On your last working day of each month, submit your completed Daily Payroll Reports(s) and signed time record to Amy or Janine. If you do not submit your Daily Payroll Report(s) and signed time record on time, you will not be paid on time for that month. The College District pays its employees once a month (on the last business day of the following month, see Appendix E). Paychecks are mailed to you or you may request to have them direct deposited into your bank account (contact Payroll at 760.795.6783 with any questions).

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IV. TUTORING POLICIES AND PROCEDURES Schedules Tutors may be assigned to work at Oceanside, San Elijo, the Community Learning Center, and/or Online; assignments may be by appointment, in classroom settings, for group tutoring, drop-in tutoring, Facilitated Learning Sessions, test review sessions, or a combination of all of the above. We will work with you to develop a tutoring schedule that does not conflict with your own classes and which meets the needs of the tutoring program and the students it serves on all campuses.

Once you submit a Tutor Schedule of Availability for the semester, you are expected to commit to that schedule for the semester and avoid requesting frequent changes. Schedule changes must be approved by Janine or Edward. Keep us up to date on any changes to your class schedule (including the number of units you are enrolled in), address, phone number, and email address. A sample schedule form is included in this manual (Appendix F).

Using your available hours, we will schedule appointments and other assignments for you, giving you at least 24 hours’^ notice. Tutors check their schedule at the appointment desk, call in by phone, or check SARS Anywhere online at: http://sarsweb.miracosta.edu/sarsanywhere. Check your schedule at least once daily to avoid missing any assignments. Remember that we may make next-day additions for you after you have left campus for the day so it is a good idea to check at both the beginning and end of each day to see what assignments you may have. We recommend you write your appointments and assignments in your own daily planner or calendar to help you remember them. Notify the front desk as soon as possible if you have any questions about a tutoring appointment or assignment. See Appendix G for hints on using SARS Anywhere.

In addition to SARS Anywhere, your scheduled appointments and other assignments for the day will appear in your mail folder (see page 17) on your Daily Payroll Report. The course and content your tutee is seeking help with will appear in both places as well. You will use your Daily Payroll Report to provide an accurate account of hours you worked that day. This includes noting the actual length of the appointment or assignment, marking if your appointment was a ‘no show’ (see page 18), and totaling your hours for the day. By the end of each day worked, you are required to update your Daily Payroll Report. ^24 Hour Notice Tutors can choose to waive the 24 hour notice; this would allow staff to schedule assignments up until 7pm for any of your availability the following day.

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Appointment Tutoring (OC and SAN) Appointments are scheduled for one 50-minute session at a time and usually begin at the top of the hour (e.g., from 10:00 to 10:50). Occasionally, due to tutee needs or your own availability, a 25-minute session may be scheduled (e.g., from 10:00 to 10:25) or a session may begin on the ½ hour (e.g., from 10:30 to 11:20). When you arrive for a tutoring appointment, you will need to actively look for your tutee, especially if you have not met before.

Students may invite up to 3 other students to join their appointment. When this occurs, a “Group Tutoring Form” must be completed by the tutor (for sample, see Appendix H). Group Tutoring Forms should not be left with students and should be turned in to front desk staff immediately following the appointment.

Be sure to be on time for all appointments and to prepare for them in advance by reviewing relevant material and getting organized. You are paid for the actual appointment length, rounded up to the nearest quarter-hour (e.g., an appointment that begins at 12:00 and ends at 12:35 is rounded up to 12:45; you would be paid .75 of an hour for that appointment). We will pay you for a minimum of 15 minutes for each tutoring session that is not cancelled early (page 18); prep time is not paid. Starting on time AND ending on time (usually at :50 minute mark) helps us to manage space; this allows the next set of appointments to find space and begin on time.

Appointments are scheduled a minimum of 24 hours^ in advance and can be scheduled up to 10 days in advance. Students can make appointments in person, over the phone, or online (E-SARS). This means that if it is 2pm today, appointments being scheduled will have to occur after 2pm tomorrow. Sunday is the 24 hour deadline for Monday appointments; on Saturday and Sunday E-SARS is the only scheduling option available to students. We make all appointments for you using our SARS Anywhere Scheduling System based on the schedule of availability you submit for the semester.

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Drop-in Tutoring (OC and SAN) Drop-ins offer students the opportunity to stop in as they need to for quick help. You may be assigned to work a scheduled drop-in shift for a subject area. Students typically receive help for 10-15 minutes at a time, but you will want be flexible and develop a style that works for you and the students; for example, during busy times you may group students by class or topic and then move to each group to assist them in their learning.

Facilitated Learning Sessions (OC and SAN) FLS are weekly student learning groups which are requested by faculty, linked to a specific class and facilitated by tutors. FLS utilize successful student scholars as facilitators that enhance group learning with students who attend academic support sessions related to difficult courses. If you are assigned to an FLS session, additional Friday training sessions are mandatory.

CLC Tutoring Tutors assigned to the CLC work with Adult High School Diploma, English as a Second Language (ESL), and Citizenship coursework on a drop-in and appointment basis. Tutors may be assigned either a morning or evening shift and will receive additional CLC specific training.

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Tutor Absence Tutors are expected to arrive on time and keep their assignments. If you cannot keep an assignment or will arrive late due to an emergency, call the tutoring front desk at the campus(es) you are scheduled to work as soon as possible so that we can reschedule any appointments or find coverage for your assignments. Tutor Absence Reports are filled out by the front desk staff and placed in your mail folder when you are late or an absence occurs. If you will miss a classroom assignment, you must also inform the instructor of the absence. TASC phone numbers are on pages 3-4 of this manual and voicemail is available 24 hours a day, seven days a week.

It is important that tutors are dependable; people are counting on you! When tutors miss appointments or arrive late, it reflects poorly on TASC. A tutor who fails to appear for work or arrives late three times without informing us ahead of time will be subject to dismissal.

1st Unexcused Absence: The tutor is given a written warning that is placed in their employment file. Tutor is asked to call tutee to reschedule appointment and to apologize. 2nd Unexcused Absence: Edward meets with tutor; tutor is asked to call tutee to reschedule appointment and to apologize. A formal letter of reprimand is placed in employment file. 3rd Unexcused Absence: Dismissal

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Requesting Time Off If you need to request one or two days off from work, you will need to fill out a “Block Me Note Request” and turn it in for approval to the front tutoring desk at the campus(es) you will be asking for time off from. When requesting time off, be mindful of your role as a tutor, responsibilities you may have (Drop-In Hours, Facilitated Learning Sessions, CLC Tutoring, and so forth), and appointments that may already be scheduled. Block Me Note Requests must be submitted as far in advance as possible and at least 1 week prior to your requested day off. If your request is able to be fulfilled, you will receive a confirmation copy in your mail folder when your Block Me Note Request is completed. If your request is not able to be fulfilled, you will be notified and expected to work as scheduled. It is your responsibility to check with front desk staff for the status of your Block Me Note Request. For longer time off requests or permanent changes to your schedule, you will need to get approval from your respective supervisor.

A few definitions: block me: make me unavailable for tutoring; we will block your availability in SARS Anywhere (use when you need time off) un-block me: make me available for tutoring (use when you want to be available for additional hours of tutoring on a specific day – subject to front desk approval)

Block Me Notes are available in the front desk area at all campuses.

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AB 1522 (California): Healthy Workplaces, Healthy Families Act of 2014 Under AB 1522, as a temporary classified employee or student employee, Tutors have 24 hours of paid sick leave that can be used under the guidelines below; MiraCosta refers to this leave as “Personal Business (PB)”. PB is to be used for the diagnosis, care, or treatment of an existing health condition of (or preventive care for) an employee or a family member or for specified purposes if a victim of domestic violence, sexual assault, or stalking. Family member definition: parent, child, spouse, domestic partner, parent-in-law, sibling, grandchild or grandparent.

• PB is effective based on 90 calendar days of employment and begins: o for new employees: 90 calendar days following the first day of training o for returning employees: July 1st

• Conditions for Claiming PB for hours you are scheduled to work: o tutors will complete a Block Me Note Request at least 1 week in advance

if you know that something is coming up that will require PB leave. You don’t need to specify the reason and your supervisor can’t ask

you about the reason, but it must fit the guidelines above. On your Block Me Note Request, just check Other and fill-in ‘PB’

If you have an emergency that fits under AB 1522, you will need to call the tutoring front desk at the campus(es) you are scheduled to work as soon as possible.

o to be paid for these hours, you will need to: write ‘PB’ on your Daily Payroll Report for the hours you were

scheduled to work write those hours on your time record with ‘PB’ next to the hours

• Additional Information o The 24 hours of paid sick leave does not roll over from one academic

year to the next – each year (beginning July 1st) that you continue as a tutor, a new 24 hours will be given.

o Your supervisor can’t hold your use of PB against you. o Your paystubs will show your PB balance, a month behind.

i.e., if you use PB hours in November, they won’t appear to be deducted from your total until the end of December.

o If you run out of PB hours, any additional days off would be unpaid.

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Mail Folder All tutors are given a mail folder that is kept at the appointment desk along with their Daily Payroll Report. You are responsible for checking your mail folder daily to see if it contains any information or messages for you. As mentioned on page 10, Daily Payroll Reports printed by the staff will be placed in your mail folder. The mail folder is also the place in which you are to keep your time record when you are not using it. Empty your folder of new materials; avoid storing things in it other than your Daily Payroll Reports and time records.

Policies Affecting Tutees Students are able to schedule appointments in person, online (E-SARS), and by phone. Appointments are scheduled a minimum of 24 hours^ in advance and can be scheduled up to 10 days in advance. When an appointment is scheduled in person, students will receive a “Tutoring Appointment Sheet” (see Appendix I for sample) which confirms their appointment information and reminds them about No Show and Cancellation Policies. Students can also request to receive automated reminders for their appointments.

1. It is the policy of TASC not to make standing or multiple appointments for tutees. A student will be given one appointment at a time per enrolled class. The intent of this policy is to help prevent tutee over-dependence on the services and to allow tutors to be as accessible as possible to all students. If you believe an exception to this rule should be made for a student, discuss this issue with Edward or Janine.

2. Tutees may make an additional appointment for further help in a class as they attend their current appointment for that class. Appointments for the same class must occur at least 2 days apart. Tutees are able to receive up to 2 appointments per class each week. This gives the student time to apply what was learned in the tutoring session and study the material further before his/her next appointment. (The 2 day apart policy is modified to a 24 hour policy during finals week)

Email and Text As MiraCosta College employees, tutors will be issued an MCC email address and employee log-in (see Appendix K). TASC will communicate with you via email; with your permission, we may also communicate with you via text message. We do not send tutoring appointment information via email or text, but we will send meeting notices, announcements, reminders, surveys, etc. Be in the habit of checking and responding to your email and text messages regularly.

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3. Students are eligible for free tutoring at MiraCosta College if they are

officially enrolled at MiraCosta College in the course for which they need help; students should also be attending the class regularly.

4. Tutors are not to do work for students that they should do themselves. For example, tutoring is not intended to be a substitute for going to class or for doing the work of the course. Students who have been absent due to a bona fide personal necessity (e.g., illness, family emergency) can request tutoring for help with understanding missed work if they have done their own catching up on assignments before they get tutoring. Tutors are not to do students’ assignments for them in any fashion, give answers or help with take-home tests.

5. Tutors do not teach students new material; tutors work with students to help them understand the course material. The instructor must have already presented the material and the student must have studied this material before seeing a tutor.

6. “No shows”: Students who fail to appear for two appointments in a semester are blocked from scheduling tutoring appointments for ten school week days (2 weeks). “No shows” are tracked through our scheduling software (SARS Anywhere). It is your responsibility as a tutor to mark your Daily Payroll Report and notify front desk staff immediately when a “no show” occurs.

Students who cannot keep an appointment are expected to either cancel or reschedule the appointment as far in advance as possible but no later than 8:00am the morning of the appointment (“early cancel”). Failure to do so will mean they are considered a “late cancel” or “no show” for that appointment; three “early cancellations” = one “no show”. Students are advised of this policy in writing and verbally when they make appointments.

Also, if a tutee fails to keep an appointment with you and does not cancel in advance, you will be asked to wait 15 minutes for the student after which they will be considered a “no show” for that appointment. In both cases (late cancellations and no shows), you will be paid for 15 minutes if you enter this on your Daily Payroll Report as a “no show” or “late cancel”. If you have a “no show” or “late cancel” for an appointment or assignment that was scheduled for more than 1 hour, you will be paid for one fourth of the scheduled time.

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V. RESOURCE MATERIALS Textbook Library TASC maintains a library of textbooks used for MiraCosta courses. Tutors may use these books as a reference while working in the Center; they are a useful resource in preparing for tutoring sessions. We also have reference books such as international language dictionaries, an atlas, etc.

Our library is very limited and we may not have a copy of the text for every class. Textbooks are a valuable, irreplaceable resource:

• Textbooks in our library are not intended for personal use by tutors or other students and should be promptly returned to the book cabinet after each use.

• Tutees should be encouraged to bring their textbook with them to their appointment.

• Textbooks should never be left out or with your tutee. Additional Resources Available to Tutors

• calculators, Bar Charts, small whiteboards, variety of school supplies • copier (available for business use only, it is not intended for personal use) • additional Math 20, 30 and 64 textbooks available through the Math Learning

Center (MLC) • Biology resources available through the Library • department laptops are available for check out for use in tutoring assignments

See one of the TASC staff members if you'd like to use any of these resources. Online Resources

• TASC website: miracosta.edu/tutoring o 24/7 Quick Help with links to online resources o College Success Skills Handbook

• Many textbooks come with CDs or websites that provide supplemental instruction and study guides for the textbook. Tutors should familiarize themselves with these materials.

• MCC Library website (library.miracosta.edu) also provides connections to many online sources.

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VI. TUTOR TRAININGS

TASC is a CRLA (College Reading & Learning Association) certified program. The purpose of certification is twofold:

• First, it provides recognition and positive reinforcement for tutors' successful work from an international organization.

• Second, its certification process sets a standard of skills and training for tutors.

CRLA’s mission is “to provide college reading and learning professionals with an open forum to discover and exchange the leading tools and techniques to enhance student academic success. Sharing the best for student success!” (www.crla.net)

Tutor training is mandatory for all tutors. Training topics will include the tutoring process and techniques, helping relationships, learning disabilities, learning styles and study skills. Tutors may be asked to participate in planning specific training sessions. Most training happens before each semester begins with some follow-up training during the semester. Additional training during the semester is required for tutors assigned to Facilitated Learning Sessions or the Community Learning Center. Portions of tutor training may be waived for tutors who have equivalent CRLA training.

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VII. TUTOR CONSULTATIONS Throughout the semester feel free to ask Edward for an individual consultation with you. The purpose of a tutor consultation is to discuss your work as a tutor and a student and to help you with any challenging situations. Towards the end of each semester, all tutors will be scheduled a consultation. Examples of some areas that could be explored in consultations are: tutee learning problems that present a challenge to you as a tutor difficulties establishing an effective helping relationship with a tutee tutee dependency problems (over-reliance on tutorial services) difficulties you are experiencing as a student concerns of a personal nature, particularly those that are interfering with, or

may interfere with, your effectiveness and growth as a student or as a tutor developing your skills as a tutor and a student

To set up a consultation, see a staff member to make an appointment. You will be paid for consultation time.

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VIII. TUTOR PRIVACY, ETHICS AND PROFESSIONALISM

Your privacy as a tutor will be respected. This means that TASC will not disclose to students your personal information including: your class schedule, email address, phone number and address, and your last name.

As a tutor representing MiraCosta College, you have a responsibility to conduct yourself in a professional and ethical manner. We expect that you will not eat or use your cell phone during tutoring sessions and that your topics of conversation in the tutoring space will remain professional. Examples of ethical obligations of tutors include maintaining confidentiality of tutoring sessions; avoiding conflicts of interest which may arise from combining professional and personal relationships (e.g., avoid dating students you tutor); and refraining from forcing personal values, beliefs and behaviors on tutees. In addition to the MiraCosta Compliance Statement you signed in your hiring packet (Appendix K), you will sign a TASC Employee Confidentiality Agreement during training; a copy is available for your reference as Appendix J.

As an employee of the college, you are expected to comply with MiraCosta Board Policy including AP 3050.E.7 which states:

“Recognizing their responsibility to MiraCosta College, employees . . . Avoid conflicts of interest between their contractual obligations to the district and private business or personal commitments. For example, they avoid soliciting clients and selling services or products during the course of their regular work at MiraCosta College and they refuse remuneration for services rendered to persons for whom they perform the same services as an employee of the college.”

We hope you will enjoy your work here as we build community and assist students; let us help you in any way we can.

23 Revised 7/16

Appointment Sheet 17,App.I Online Tutoring 4

Block Me Note Request 15 Parking Permits 7

Classroom Visit 5,App.A Pay Rate Policies 9,16

CLC 4,13 Payroll 10,App.D&E

Confidentiality 22,App.J&K Phone Numbers 3,4,11,22

Consultations 21 Privacy Policy 22,App.J&K

CRLA 5,9,20,App.C Professionalism 5,22

Daily Payroll Report 10,16,App.D Resource Materials 19

Drop-in Tutoring 13 SARS Anywhere 11,12,15,18,App.G

Email 4,11,17,22,App.K Schedules 5,7,11,App.F&G

E-SARS 12,17 Sick Leave (PB) 16

Evaluations 5,App.B Staff Members 3

Facilitated Learning Sessions 6,13 TASC 1,2,19

Facilities 6 Textbooks 19

Group Tutoring Appointment 6,12,App.H Time Off Requests 15,16

Library Hours of Operation 4 Time Records 10,App.D

Mail Folder 17 Training 5,9,13,20

MCC User Account 17,App.G&K Tutee Policies 17

No Show 10,17 Tutor Absence 14,16

INDEX

Appendix A

Tutor Classroom Visits

If the instructor consents to have you visit his/her class(es) to explain the Tutoring and Academic Support Center, arrange a mutually convenient time to do so. Below are the key things you should convey to the students—in your own words, in your own style. Take some bookmarks and pencils along to hand out or leave near the door.

• Introduce yourself by name and as a tutor for ________ course(s).

• Tell the class you want to tell them briefly about tutoring.

• Mention these points:

1. All tutors are students

2. They have been endorsed by the faculty as qualified in the coursematerial and trained in tutorial skills.

3. Tutoring is free!

4. If you wish to see a tutor by appointment, call, come by, or visit us online toschedule an appointment. All appointments must be made at least 24 hoursin advance.

5. We all need help sometimes. We all have different strengths andweaknesses. You don't need to be failing to need tutoring.

Some ways in which we can help you:

• if you're having trouble understanding something in the course• if your study skills need polishing• if you want to improve your grades• if you need help preparing for a test

6. We want to help. That's what we're here for—so don't hesitate to get tutoringif you need it. And don't wait until it's late in the semester—come in as soonas there's a problem.

7. If you've had tutoring yourself, tell the class this, and that you once sat wherethey are now and had problems yourself.

This seems like a lot to cover, but if you rehearse it you'll be able to do it in 5 minutes. Don't take any more of the class time than that.

RETENTION SERVICES TUTORING AND ACADEMIC SUPPORT CENTER

STUDENT EVALUATION OF TUTOR

Please comment on your tutor’s skills by completing this questionnaire to help us determine how effective s/he is in helping students. This information will be used to improve tutor training and for evaluation purposes. Return this sheet to the Appointment Desk of the Tutoring and Academic Support Center.

__________________________________ ___________________ ________________ Tutor’s Name Course Semester

1 = not effective 5 = effective Your Tutor:

1 2 3 4 5 1. Answers your questions clearly, using language you can

understand and explains things in more than one way. __ __ __ __ __

2. Encourages you to talk about your concerns and/or askquestions. __ __ __ __ __

3. Helps you to feel comfortable and relaxed. __ __ __ __ __

4. Is organized, prepared and knows the course material. __ __ __ __ __

5. Recognizes when you show progress or effort. __ __ __ __ __

6. Encourages you to come back if necessary. __ __ __ __ __

7. Make sure you understand things by checking with you. __ __ __ __ __

8. Treats you with respect. __ __ __ __ __

9. How is your tutor most helpful?

Please write any comments you may have here. Thank you.

APPENDIX B

RETENTION SERVICES

TUTORING AND ACADEMIC SUPPORT CENTER

CLC STUDENT EVALUATION OF TUTOR

Please give us some feedback about your experience with this tutor by marking the boxes.

__________________________________ ___________________ ________________ Tutor’s Name Class Term

1. The tutor’s explanation was clear. Strongly Agree

Agree Disagree Strongly Disagree

2. The tutor encouraged you to ask questions.Strongly Agree

Agree Disagree Strongly Disagree

3. The tutor was friendly.Strongly Agree

Agree Disagree Strongly Disagree

4. The tutor listened.Strongly Agree

Agree Disagree Strongly Disagree

5. The tutor made sure you understood thesubject.

Strongly Agree

Agree Disagree Strongly Disagree

6. The tutor treated you with respect.Strongly Agree

Agree Disagree Strongly Disagree

Please write any comments you may have here. Thank you.

APPENDIX B-1

EVALUACIóN DEL ESTUDIANTE PARA EL TUTOR

Por favor déjenos saber su experiencia con este tutor.

__________________________________ ___________________ ________________ Nombre del Tutor Clase Sesión

Por favor déjanos saber tu experiencia con el tutor marcando la casilla apropiada.

1. El tutor se explicó claramente.Totalmente de acuerdo

De acuerdo En Desacuerdo

Totalmente en desacuerdo

2. El tutor me alentó a hacer preguntasTotalmente de acuerdo

De acuerdo En desacuerdo

Totalmente en desacuerdo

3. El tutor fue amigable.Totalmente de acuerdo

De acuerdo En desacuerdo

Totalmente en desacuerdo

4. El tutor fue atento.Totalmente de acuerdo

De acuerdo En desacuerdo

Totalmente en desacuerdo

5. El tutor se aseguró de que entendiera la materia.Totalmente de acuerdo

De acuerdo En desacuerdo

Totalmente en desacuerdo

6. El tutor me trató con respecto.Totalmente de acuerdo

De acuerdo En desacuerdo

Totalmente en desacuerdo

Por favor escriba aquí cualquier otro comentario que tenga. Gracias.

APPENDIX B-2

Your mastery assignments will be assigned to you by TASC Staff via email and must be completed by the assigned due date

in order to meet CRLA Training Requirements.

CRLA Level 1 Mastery Assignment

Write a paper or create a video which:

1. List and demonstrate with examples at least 5 specific tutor behaviors which areintegral to tutoring sessions

2. Demonstrate with examples at least 5 specific responsibilities you have as a TASCemployee.

CRLA Level 2 Mastery Assignment

Write a paper or create a video to:

1. Show at least 4 specific strategies you use or avoid for the primary discipline yoututor.

2. Show how you modify your tutoring approach when working with a student with adisability (you determine what type of disability). Include some organizational orstudy strategies you utilize.

3. Give 3 examples of referrals you have made to campus resources. What did thetutee say or do to prompt you to make these referrals?

4. Give one example you have encountered of how culture influences learning andtutoring.

APPENDIX C

9:00 Facilitated Learning Session9:15 Facilitated Learning Session9:30 Facilitated Learning Session9:45 Facilitated Learning Session10:0010:1510:3010:45

PACQUIÁO, MANNYPACQUIÁO, MANNYPACQUIÁO, MANNYPACQUIÁO, MANNY

11:0011:1511:3011:45

MATH 135 - 1251 - Ch 11-13: Pickett BMATH 135 - 1251 - Ch 11-13: Pickett BMATH 135 - 1251 - Ch 11-13: Pickett BMATH 135 - 1251 - Ch 11-13: Pickett BMATH 135 - 1251 - Ch 11-13: Pickett BMATH 135 - 1251 - Ch 11-13: Pickett BMATH 135 - 1251 - Ch 11-13: Pickett BMATH 135 - 1251 - Ch 11-13: Pickett B

WAYNE, JOHNWAYNE, JOHNWAYNE, JOHNWAYNE, JOHN

12:30 Facilitated Learning Session M12:45 Facilitated Learning Session M1:00 Facilitated Learning Session M1:15 Facilitated Learning Session M2:00 MATH 155 - 1261 - standing: Bonds D 2:15 MATH 155 - 1261 - standing: Bonds D 2:30 MATH 155 - 1261 - standing: Bonds D 2:45 MATH 155 - 1261 - standing: Bonds D

JACKSON, MICHAELJACKSON, MICHAELJACKSON, MICHAELJACKSON, MICHAEL

3:00 Facilitated Learning Session3:15 Facilitated Learning Session3:30 Facilitated Learning Session3:45 Facilitated Learning Session4:00 MATH 150 - 1258 - Ch 5: Towers J 4:15 MATH 150 - 1258 - Ch 5: Towers J 4:30 MATH 150 - 1258 - Ch 5: Towers J 4:45 MATH 150 - 1258 - Ch 5: Towers J 5:005:155:305:45

MATH 135 - 1251 - Ch 14: Pickett BMATH 135 - 1251 - Ch 14: Pickett BMATH 135 - 1251 - Ch 14: Pickett BMATH 135 - 1251 - Ch 14: Pickett B

DE LA HOYA, OSCARDE LA HOYA, OSCARDE LA HOYA, OSCARDE LA HOYA, OSCAREINSTEIN, ALBERTEINSTEIN, ALBERTEINSTEIN, ALBERTEINSTEIN, ALBERT

Daily Payroll Report:

Time Hours Name/Description Reason Code(s) \ Description \ InstructorNotes

Short Name: CHRISTINA CHMonday, April 29, 2013

Total EachAssignment

* Add or cross out assignments toaccurately reflect the hours you worked.* Write 'no show' or 'late cancel' ifappropriate & notify front desk staffimmediately.

Update and total your hours daily using black ink!

Printed: 7/22/2013 10:04:12 AM - 1 - Location: RETENOCN

Staff (Month End)

Rate:______________stdt / classMonthly TotalDIST:______________Other:______________

(put on your time record as well)Total Hours:_____________

Tutor Front Desk(Use Red pen for any notations)

* Initial 'no shows' once you enter them in

* after tutor has entered Total Hours, update

Payroll is due on your last working day of the month!* Staple your stack of updated Daily Payroll Reports together(leave the pronged folder in your file)* Complete and sign your time record* Paperclip them together and turn in

the grid

grid and initial here.

APPENDIX D

SAMPLE

APPENDIX D-1

Name: Pay Period:

(Month) (Year)

Date Description Time From Time To Hours

1/30/2012 CLC Tutoring 5:00pm 9:00pm 4

1/31/2012 Tutor Consultation with Edward 9:00am 9:30am .5

CLC Only TIME LOG

SAMPLE

1. Use this log to record your hours worked (include any trainings, meetings, etc.).2. Print legibly in black ink.3. Fill in date and record each item: fill in description, time, and hours worked.

[Round up to nearest 15 minutes and express in decimals (.25, .5, .75)] 4. Total your hours each day and record them on your time record.

APPENDIX D-2

OFFICE USE ONLY

� Student Employee � Classified

Rate_____ Total Hours DIST

WKST OTHER

APPENDIX E

MIRACOSTA COMMUNITY COLLEGE HOURLY PAYROLL PROCESSING & PAYROLL WARRANT DATES

All dates subject to change.

Month Worked* Payroll Due Dates Payroll Warrant Issue Date

July 2017 08/03/2017 08/31/2017

August 2017 09/06/2017 09/29/2017

September 2017 10/04/2017 10/31/2017

October 2017 11/02/2017** 11/30/2017

November 2017 12/01/2017** 12/15/2017

December 2017 01/04/2018 01/31/2018

January 2018 02/05/2018 02/28/2018

February 2018 03/05/2018 03/29/2018***

March 2018 04/04/2018 04/30/2018

April 2018 05/03/2018 05/31/2018

May 2018 06/05/2018 06/29/2018

June 2018 07/05/2018 07/31/2018

* Monthly Salaried employees are paid current

** Payroll processing deadlines are short due to Holidays timesheets must be submitted by due date or they will not be paid.

*** Earlier pay date due to Cesar Chavez Day, observed by the County only; MiraCosta College is open.

TASC Payroll Due Dates

07/31/2017

08/31/2017

09/29/2017

10/31/2017

11/30/2017

12/15/2017

01/31/2018

02/28/2018

03/30/2018

04/30/2018

05/25/2018

06/29/2018

White Copy - Front Desk You can request a Yellow Copy for Tutor reference Rev. 07/16

TUTOR SCHEDULE OF AVAILABILITY NAME_____________________________________________ PHONE#____________________ #MCC UNITS_____________

SEMESTER: Fall Spring Summer YEAR:________ CAMPUS(ES): OC SAN CLC

*ALL COURSES I TUTOR*:1. Provide your CLASS SCHEDULE by writing the course title and instructor’s name in the appropriate rectangles. If a class does

not begin or end on the hour, write in the beginning or ending time.2. Include other MIRACOSTA ACTIVITIES in which you are involved and/or other JOBS on campus.3. Use a BLACK MARKER to DRAW A BOX around the rectangles during which you ARE AVAILABLE for Tutoring

assignments. If you will be available at more than one campus, label which campus your availability is for. The gray rectanglesoccur outside our regular tutoring hours for OC and SAN; you must provide at least 10 hours of availability.

HOUR MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

7am

800

900

1000

1100

12pm

100

200

300

400

500

600

700

800

900

TODAY’S DATE

-Select one of the following scheduling options: I would like at least 24 hours’ notice for appointments being scheduled. (****) I would like to waive the 24 hour notice and allow appointments to be booked until 7pm for any of my availability the

following day. (*NO24*)-Will you be working any other jobs on campus this semester? No Yes, department & hours per week

OFFICE USE ONLY:

FLS Drop-ins Other Schedule confirmed with tutor

Schedule entered into SARS Grid

Training entered into SARS Grid

Notes:

*if you would like to change the courses you tutor, notify your supervisor*

Helpful Hints for using the SARS Anywhere Checking your tutoring appointments online

• You will use your MCC employee username and password to log-in to SARS Anywhere. Thesewere assigned to you by the MiraCosta Academic Information Services Department; you should havereceived an email with that information, including how to change your password and the passwordrequirements.

• To log-in, go to the following web address: https://sarsweb.miracosta.edu/SARSAnywhere OR goto miracosta.edu/tutoring and click on the ‘For Tutors’ link and then ‘Log in now’; you will not seeinformation on your schedule until the Friday before tutoring begins.

• When logging in, select Tutoring Database from the drop down and then log in.

• Once you have logged in, hover over your name in the upper left of the screen until you see theinformation below:

• Select the date you would like to view.

• If you tutor at more than one location, you mayonly view one location at a time. To changelocations, click on the drop down box labeledLocation and select another location.[RETENOCN = OC Campus, RETENSEC = SANCampus]

• On the far left, you will see CODE and to the far right, you will see the verbal description of theschedule code.

o Grey = not available. Yellow = open for appointments. White shows a booked appointmentand says ‘BOOK-Y’. You may also see other schedule codes telling you that you areassigned to work.

• You will need to refresh the page AND check the date to be sure you are viewing the mostcurrent information!

Tutor Name

Tutor Name

Confidential student

information

APPENDIX G

For Tutor to Complete: these forms should not be left with students; please give completed forms to the front desk staff

For Students to Complete (please print): at least two students must be present during the tutoring session which must be held for a minimum of 50 minutes

Student Name who scheduled appointment: ID Number:

Additional Student Name(s): ID Number:

Authorized Signature Rev 01/13

Front Desk Staff Only: Appointment adjusted (GROUP-S) Entered on Group Grid (GROUP)

Please leave form in Janine or Amy’s inbox for signature & mailing.

Appointment Date

Appointment Start Time

Appointment Length

Tutor Name

Course

Instructor

Group Tutoring Form

APPENDIX H

Tutoring Appointment Sheet

APPT. MADE BY:

Time:

Name:

Date

Location:

AJ ON 4/19/2013 AT 12:08 PM

PACQUIÁO, MANNY

4/29/2013Monday

10:00 AM OCN1200

STUDENT DATA

APPOINTMENT

Name of tutor:

Course:

Instructor:

Length of Appt._____ or No Show/Late Cancellation ____

NO SHOW AND CANCELLATION POLICY

You are a "no show" if you fail to appear for an appointment within the first 15 minutes and/or you have not cancelledbefore 8 a.m. You will be denied tutoring appointments for 10 school days if you have 2 "no shows". To avoid this, pleasecancel appointments you decide not to keep. Students who cancel their appointments three consecutive times will beconsidered as having one "no show".

2) All cancellations must be made by contacting the Appointment Desk of the Tutoring and Academic Support Centre viaphone, voicemail message, or in person.

OUR PHONE NUMBERS: Oceanside: 760.795.6682

San Elijo: 760.757.2121 ext. 7748

You can leave a voice-mail message 24 hours a day, 7 days a week.

ChristinaCh C

TUTORING NEEDS

1. Needs help with the following:

2. Name and author of text, chapters, and pages:

GROUP S Ch 11-13

MATH 135 - 1251

Pickett B

http//www.miracosta.edu/tutoring

1) You must appear for your appointment within the first 15 minutes or cancel any time prior to 8 a.m the day of yourappointment.

We do not accept cancellations made via email.

SAMPLE

MiraCosta College Tutoring & Academic Support Center

Employee Confidentiality Agreement

Employees at MiraCosta College, including student workers, have access to information which is restricted by law from being released to a third party. Examples of information you may not release, discuss, remove or refer to include:

• student records• grades• courses• participation in programs• disability verifications• financial information• appointments• tutoring appointment sheets• Daily Reports

Requests for information from anyone other than the student (including faculty, parents, friends, outside agencies, etc.) must be referred to your supervisor.

In addition, you may hear and/or see information which is confidential in nature. All such information must remain confidential and may not be divulged to anyone outside the course of your duties or used for any personal reasons.

If it is determined that you have divulged or removed restricted or confidential information, your employment may be suspended or terminated.

Your signature indicates that you have read and agree to the above.

_________________________________________ _________________ Signature Date

_________________________________________ Print Name

APPENDIX J

Reference Only; signed copy in employee file.

MiraCosta Community College District

COMPLIANCE STATEMENT FOR ACCESS TO DISTRICT DATA & INFORMATION SYSTEMS (September 2005)

Responsibility of Administration Managers and administrators throughout the college are primary custodians of student data, employee data, business data, and vendor data contained within District information systems. It is the responsibility of administration to strive diligently to meet both the ethical and legal responsibilities to the District and its students, employees, and business partners. To that end, the following guidelines governing access and protection of this data are effective for all offices and employees within the District. The principle governing legislation regarding these standards is the Family Educational Rights and Privacy Act (FERPA) of 1974, as amended. In addition, Board Policy IV.H and Procedures IV.H-01a - H-01d, have been adopted in regard to accessing District data and information systems.

The Family Educational Rights and Privacy Act of 1974 (FERPA), as amended, establishes strict conditions on District policies and practices of disclosing student education records. FERPA protects the privacy of education records, establishes the students’ rights to inspect their records, provides guidelines for correcting inaccurate or misleading data through informal hearings, and permits students to file complaints with the Family Policy Compliance Office (FPCO) concerning alleged failures of the institution to comply with this Act. Education Records are all records which contain information directly related to a student and are maintained by an educational agency or institution. These include, but are not limited to, records kept by individuals such as instructors or records pertaining to a particular program or function.

Confidentiality Education Records may not be released to any unauthorized party, organization or entity (including law enforcement personnel and parents). Under certain circumstances, information classified as directory information may be released with approval from either of the FERPA coordinators: the Registrar or the Dean of Admissions and Records. Education Records should not be shared between departments except within the scope of department responsibilities. Prior to responding to an inquiry from outside the District, Board Procedures must be followed and written authorization obtained to release data.

Employees, whose District-designated responsibilities require access, may use District data and information systems for research or service functions. Any employee engaged in activities which require access to Education Records must have prior approval before information may be accessed. If District data is released for research, the results of that research may never individually identify any person (except when determined acceptable by a FERPA coordinator). It is imperative that District employees understand the legal responsibilities they assume when they receive access to Education Records or personal data in any form. To that end, before an individual is granted access to such data, the individual is required to read and sign this statement. This affidavit will clearly state their understanding of ethical and legal responsibilities. The following guidelines must be followed for the use and/or release of any District data:

• Student information can be used for educational purposes only• Student or employee information including, but not limited to names, addresses, phone numbers, Social

Security Numbers, credit card numbers, grades, employment, payroll and/or financial aid data must beprotected from unauthorized modification, disclosure, and/or deletion. Such data must be appropriatelystored and/or destroyed after use, and may not be saved, stored, or copied for other purposes

• Student or employee information may only be accessed as required to conduct official business, andmay not be used to look up any further information within District information systems

• When granted access to student or employee information for a specific purpose such as a mailing or forresearch, all information must be destroyed after approved use (e.g., you may not file unused labels orreturned mail for later use)

Compliance Statement 2008July25.doc

Your MiraCosta Employee Account information will be sent to you by email from the AIS Department. Please follow their instructions to set up your account and password.

APPENDIX K

If you have any doubt about the permissibility of access to, use of or the release of any District data, you should always check with your appropriate manager or administrator per District Board Procedures.

Computer Access Your user ID(s) and password(s) must remain confidential. You must log off or lock the console when leaving your computer workstation. Each individual will be responsible for the security of his or her user ID(s) and password(s). They must NOT be given to any other person. If temporary help or student workers need to access District information systems, access procedures must be worked out with the Systems and Security Administrator in AIS, and this statement must be read and signed in advance of access and filed with the Human Resources for each temporary or hourly worker. If personal computing equipment is used to access the District’s data and information systems, the same policies, procedures, and guidelines shall apply.

Access to District Data and Information Systems Employees granted access agree to:

• store information only in pre-approved or authorized locations• affirmatively ensure the confidentiality of student, employee, and vendor records• use information only as appropriate within assigned District responsibilities or as described in the

request for data or• access to District information systems • only properly released data by the appropriate manager or

administrator will be considered “official” District data• department head or designated liaison must immediately notify the Help Desk if an employee with

access to the student information system is leaving the District, or is no longer serving in the intendedcapacity, so that his/her access can be deactivated or adjusted as appropriate

Violations

Violation of the Compliance Statement for Access to District Data and Information Systems constitutes grounds for rescinding your access to records or imposing disciplinary action, up to and including dismissal and prosecution, and may result in civil liability to the employee. Violations include, but are not limited to, the following offenses and any other comparable action:

• altering District data without appropriate supporting documentation/authorization• accessing District data outside of your assigned duties• releasing suppressed or confidential data without authorization• publicly discussing suppressed or confidential data in a way that might personally identify a student or

employeeCompliance Statement 2008July25.doc Additional Information Regarding your MiraCosta Employee Account To access your email, go to mail.miracosta.edu; click on the link to login. How can I recognize phishing emails?• Phish is spam email that is “fishing” for information such as your logon name and password.• Phish might insist you take some sort of action or there will be a consequence, such as your password expired, some sort of upgrade, your account being disabled or similar.• Phish may appear to come from people and organizations you trust.• It will most often include a link for you to click. Usually, the link takes you to a form where it would like you to enter your name and password which are then sent to criminals where your identity may be stolen and malicious email will be sent from your account.• If you are unsure whether or not the message is legitimate, either delete the message or open a helpdesk ticket.• If you fall prey to phish by giving up your name and password, it is important you change your password right away. Please call our helpdesk at 760-795-6850.

Your MCC email is to be used for all official Tutoring business (contacting TASC staff, MCC faculty, etc.). Your MCC email is to be used ONLY for these purposes.