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Stephen R. Hahn Summary Qualifica tion Career Experienc e Experience: Comprehensive strategic experience. Well rounded, multi-discipline, multi-brand, leadership experience developed over twenty six years in the Hospitality Industry. Unique analytical skill set and experience to diagnose, develop, execute business plans to solve short- long term business objectives. Transformative: Leading, supporting enterprise and local transformation initiatives for over 26 years; bridging pioneers and traditionalist toward collaborative progress, identifying value adding innovations that foster progress and change. Relationships: Broad, reputable network of customers, associates and organizational relationships that foster positive results. Accomplished large scale organization leadership skills which produce results from teams, developing associates. Highly skilled in employee relations. Enabler of personal and professional growth across multi-generations. Professional: Excellent business acumen, communication and collaborative skills --producing results and satisfaction for customers, stakeholders, associates. Results: Proven and consistent results for business units and organizations across sales, marketing, ecommerce, channel management, market segmentation, account management, and new business development. Marriott International, Inc. October 1989 – Current Market Sales Leader –Southwest Area Sales Organization – Western Region Executive Leadership with ultimate top line sales responsibility for: 1) Thirty-five (35) managed, multi-brand portfolio of hotels with aggregated sales of $600MM Lead cross-functional engagement including sales organization relations, strategy support with General Managers, Sales Leaders, Stakeholders and Owners to drive profitable sales and share results for business units and organization sales objectives. 2) Area and Hotel Sales Organization teams within Greater Los Angeles/Anaheim Market focused on accounts and segments at and above property, driving account share system- wide. Enable and support eighty (80) sales leaders and associates on and off property with a “people first”, customer focused agenda that develops and retains sales talent to drive results, share, personal and professional enrichment. 3) Southwest Market Catering Sales Mobile 847-420-0549 [email protected] [email protected]

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Page 1: Resume Stephen Hahn (2016 Ext)

Stephen R. Hahn

Summary Qualification

Career Experience

Experience: Comprehensive strategic experience. Well rounded, multi-discipline, multi-brand, leadership experience developed over twenty six years in the Hospitality Industry. Unique analytical skill set and experience to diagnose, develop, execute business plans to solve short- long term business objectives.

Transformative: Leading, supporting enterprise and local transformation initiatives for over 26 years; bridging pioneers and traditionalist toward collaborative progress, identifying value adding innovations that foster progress and change. Relationships: Broad, reputable network of customers, associates and organizational relationships that foster positive results. Accomplished large scale organization leadership skills which produce results from teams, developing associates. Highly skilled in employee relations. Enabler of personal and professional growth across multi-generations.

Professional: Excellent business acumen, communication and collaborative skills --producing results and satisfaction for customers, stakeholders, associates.

Results: Proven and consistent results for business units and organizations across sales, marketing, ecommerce, channel management, market segmentation, account management, and new business development.

Marriott International, Inc. October 1989 – Current

Market Sales Leader –Southwest Area Sales Organization – Western Region Executive Leadership with ultimate top line sales responsibility for:1) Thirty-five (35) managed, multi-brand portfolio of hotels with aggregated sales of $600MM

Lead cross-functional engagement including sales organization relations, strategy support with General Managers, Sales Leaders, Stakeholders and Owners to drive profitable sales and share results for business units and organization sales objectives.

2) Area and Hotel Sales Organization teams within Greater Los Angeles/Anaheim Market focused on accounts and segments at and above property, driving account share system-wide.

Enable and support eighty (80) sales leaders and associates on and off property with a “people first”, customer focused agenda that develops and retains sales talent to drive results, share, personal and professional enrichment.

3) Southwest Market Catering Sales Segment Strategy and Sales Leadership for Catering Area Leaders, Catering Directors, Sales Executives

focused on growing property catering revenues for 25 full-service hotels within Southern California and Arizona

2015 Results: Property Room Sales (34 units) $478MM RevPar increase of 10% (comparable unit) and 54% of properties increasing index Area Sales Organization Pace: $78.3MM 116% of target Local Catering Sales $49.7MM 112% of target Associate Engagement 84% and 110% EI for direct reports Initiatives:

o Successful opening of new Burbank Springhill Suites “Halo” hotel product. Sales exceeding full year pro forma in just 6 months on 77% occupancy and a 115%RPI.

o Developed and closed on franchise partner Brighton Hotels participation in our shared service Area,

Mobile [email protected]@gmail.com

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revenue and Group Sales for Residence Inn Oxnard, CA and Renaissance Denver CO

2014 Results: Property Sales: (32 units): $369MM to $404MM RevPar +9.7% and 58% of properties increasing Index Area Sales Organization: $85.9MM; 134% of target Local Catering Sales: $44.4MM 110% Associate Engagement: 84% EI Overall; 100% EI for Direct Reports Initiatives: Successful opening in July of our new flag ship Halo dual-brand Residence Inn and Courtyard

Hotel at LA Live. RI sales 112% of pro-forma. ESOC 28% and RPI of 133%. CY sales of 124% of pro-forma and RPI of 132%

Successful transition in owner relationship of our only franchise hotel -- Ventura Marriott RevPar +14%

The Ritz-Carlton Hotel Company LLC. – Caribbean and Mexico Area Vice President Sales and Marketing

Strategic Leader of Sales, Revenue Management, Marketing & e-commerce for our five (5) luxury Caribbean resorts with portfolio sales value of over $200MM. Leader of island based property sales teams, remote based cluster group/transient team, revenue leadership, marketing, e-channel and public relations.

2010 Results: 2010 RevPAR increased by 9%, the first positive increase in RP post-recession. Adjusted mix focus, increased group and leisure room night volume, added industry segmentation focus to

sales deployment, improved BAR pricing yielding methodology to drive room revenue yields. Streamlined excess leadership layers of the Cluster Sales Organization to provide cost effective focus

Market Sales – Western RegionDirector – Western Region Market Sales Leading teams and strategy for six (6) distinct business units (outlined below) with aggregate operating budgets of $6MM; employing forty five (45) associates, generating over 550,000 room nights. Personally contributing to substantial leadership cost savings for all units by assuming expanded responsibilities to support our financial needs (2008-2009). Achieved record results in 2008 + 2009 despite a challenged business environment. Western Region Group Team

Multi segment regional sales team. All-time record results in 2008…408,000 room nights, 128% of target and $11 MM in new business for stakeholders. Reduced $400,000 in cost of sales. 2009 Results: 130% of target and record low cost of sales.

Western Lead Referral Creation of high impact - high frequency internal marketing and promotions program to encourage

participation enabling us to recapture $11MM in business each year. 2008 results were 170% of target, with record lead volume and over 500 participating associates. Volume results for 2009 $13MM

Texas Market Sales Serving 65 stakeholder hotels, multi segment statewide sales team to drive 90,000 room nights from key

corporate, association, government and third party accounts including a new Latin America wholesale initiative. 2009 Results: 127% of target and 116% vs. LY.

North Dallas CRST Market Sales Sales Leadership for eleven (11) market sales associates supporting eight (8) Dallas CRST hotels. Remixed

deployment, adding Association and Special Markets focus. 2009 Results: at target. San Diego CRST Market Sales

Leading a team of four (4) sales associates supporting four (4) hotels in the San Diego market. Transitioned team leaders and now supporting the team’s eventual transition to Sf1 while maintaining sharp focus on sales. Hired new job share associate focused on special markets and government. Revamping sales strategy combing sales, revenue and operations teams to ensure results. 2009 Results: ahead of target.

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Sales Specialists Manage a team of five (5) Sales Specialists, which provide region-wide sales training, bench sales and

leadership support. Significant milestones in 2009 include covering fifty (50) unique deployments on reduced staffing levels. Developed a new associate on-boarding program which optimizes both time and cost.

Marriott International Field Sales Organization – HeadquartersSenior Director – Segment Sales & Marketing

Sr. Director of seven Market Segment Directors with focus to increase market segment sales results for all Marriott brands. Developed and implemented a comprehensive segment sales, marketing and industry relations strategy across a diverse market segments including: Association, Government, Third Party Channels (Group & Wholesale/Tour Intermediaries), Corporate Industries (Aviation, Entertainment, Pharmaceutical, Medical, Financial and Insurance) Special Markets (Multi-cultural, Religious Fraternal and Sports) and system-wide Catering Sales.

By integrating our unique business model with Properties, Market, GSO, Regional teams, Owner & Franchise Services, Revenue Management, E-Commerce and Marketing this successful segmentation strategy increased segment preference to MI brands generating sales performance within $5.1 billion of segment revenue in 2006, a 12% increase, 11% in 2005 and double digit growth each year since the inception in 2001. The segment model is now integrated as component of our EST and Sales Force One/Transformation strategy.

Director of Religious & Fraternal Segment Sales Developed Marriott sales and marketing strategy and field initiatives to grow Religious and Fraternal

Segment global sales and preference. Sales increased from $11MM in 2000 to over $95MM in 2006. Religious & Fraternal Segment preference of MI brands grew to 3 to 1 vs. competitor brands.

Global Sales Organization – Midwest National Account Executive – National Group Accounts

Strategic Account Management and new business development of key Association & Special Markets Accounts; industry relations.

Exceeded goals and transitioned Special Markets Accounts to Segment Sales.

Cluster Sales – Midwest RegionDirector – Chicago O’Hare Regional Sales Office (RSO)

Formed and managed the first Event Booking Center (EBC) for Marriott. Pioneered many of the processes used by today’s Regional Sales Offices.

Guided and developed ten (10) sales associates, coordinated with multiple stakeholders and managed sales of over $15MM in sales for the Chicago O’Hare and Northwest Suburban cluster.

Property – Midwest Region Senior Sales Manager – Chicago Marriott O’Hare Sales Manager – Marriott Conference Centers – Hickory Ridge Sales Manager – Courtyard Highland Park Restaurant Manager – Courtyard Highland Park & Glenview Housekeeping Manager – Courtyard Detroit Airport & Arlington Heights

Theme Park Division Marriott’s Great America Theme Park Public Relations

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Awards and Recognition

2014 Chairman’s Circle Winner – Top 1% of Leaders

2014 Stephen G Marriott Culture Award – Southwest Area & Group Sales Teams

2013 President’s Circle Winner Top 5% of Leaders 2013 Market Sales Leader of the Year – Marriott International Western Region2008 Market Sales Leader of the Year- NALO and Western Region2008 Market Sales Team of the Year – NALO and Western Region2007 Market Sales Team of the Year – Western Region2003 Global Team Award – Segment Sales Organization

Education

Company

+

Community Service

Lake Forest College – Lake Forest, IL - Bachelor of Arts, 1988

BLT/WIG Champion – Southwest Area Sales Organization 2011 – current Global Customer Appreciation Week Champion Southwest Sales Organization 2011- current Western Region Leadership CouncilMarriott Intermediary Task Force 2005-2006 HQSales 2000 Policy and Procedure Task Force 1998 – 2000 HQEstablished Marriott’s first Event Booking Center – Chicago O’HareNational Sales School Facilitator Created and facilitated Special Markets Training 2001- 2007 Marriott International Inc.Past President - Heather Ridge Umbrella Association, Master Association of Planned Unit Development (950 units) Gurnee, IL