NAME :- SHRUTI ARYA TEMPORARY ADDRESS: B-19 , 2ND FLOOR ,

PARYAVARAN COMPLEX,IGNOU ROAD ,

NEW DELHI – 110030PERMANENT ADDRESS : 33/12, PANT NAGAR, JUNGPURA EXTN,NEAR GUFA WALA MANDIR,

NEW DELHI - 110014 CONTACT DETAILS: - 9810834146 (Mobile)

Email id :- kapoor.shruti15@gmail.com

PERSONAL SUMMARY

A ambitious and self motivated individual who has the necessary skills and personal attributes required for a successful area manager. Boasting a established ability to deliver growth, maximize sales and achieve set targets. Having a background in multi site retail management and a knack of bringing out the best in others. Prepared and available to take on a challenging role in any fast paced highly competitive market place.

Currently seeking an appropriate highly autonomous Area Manager position with a aspiring and high profile company.

CAREER OBJECTIVE To Work an environment where I am able to constantly upgrade my knowledge & skills, and to contribute to the best of my potential and skills towards organizational and self growth.

CAREER HISTORY

Working as STORE MANAGER  ( Color Plus Fashions Ltd – Part of Raymond Group)   -    July 2007 – till dateIn charge of a designated area (which covers stores in South Delhi – South ex, Ansal Plaza, Green Park, Saket, GK) as well as the daily management and supervision of all staff members. Responsible for making regular visits to branches to ensure high levels of in store standards, monitor stock control, security and staff performance.

Duties:

Visiting and developing existing stores. Inspiring and motivating staff to increase sales.  Deciding which staff members will be promoted. Taking action to address underperforming stores. Coaching, challenging and supporting employees. Involved in the setting of sales and financial targets.

Oversee each store location and monitor and report on performance. Identifying and delivering all relevant / appropriate opportunities. Comprehending, interpreting and analyzing sales figures. Ensuring presentation and compliance in stores are up to company standards. Arranging and chairing team meetings to discuss strategy. Implement a retail plan for my area in line with company strategy. Having overall responsibility for marketing in my designated area. Mediating and resolving disputes between customers and the company. Introduced training hours for the new staffs to enhance their skills and later accepted by training

department.

Achiements:-

Awarded as Best Manager for Highest Sales in 2012-13.

Received Award for Weaving Smiles Twice for best Customer Service.

PREVIOUSLY WORKED :-

Worked with UNITED COLORS OF BENETTON (A unit of Benetton India Pvt Ltd) as - Senior Customer Care Associate

Duration :- February 2005- to December 2006

Job Resonsibilities :-

Achieving targets of the company by doing optimum selling.

Handling the team of 12 people in manager’s absence.

Handling all customers’ queries.

Maintaining all daily sales reports. Doing Visual merchandising of the store as per the layout given.

Praised by Best Sales Person in North Region by – Asia Pacific Head.

Previously Worked:-

Worked with Mc Donalds as Training Floor Manager – Ansal Plaza Delhi

Duration: - May-2002 to-February – 2005

Job Responsilbilities:-

Training the crew members on all Food and Lobby Stations.

Target Achievements’ month on month.

Maintaining QSC (Quality, service and Cleanliness) of the store.

F&B Service to the customers in restaurant.

Arrangements for Birthday Parties for the customers.

PROFESSIONAL EXPERIENCE

Managerial attributes

Experienced in development and performance management. Can drive KPI's and sales in order to achieve budget. Ability to ensure ongoing improvement of customer service standards across the area Managing underperforming team leaders and employees. Leading retail teams at disparate locations. Targeting and developing specific markets. Ability to creatively solve problems. Extensive knowledge of health and safety, environmental health and legal requirements.

Personal attributes

Having the required confidence, drive and enthusiasm.  Possessing exceptional communication skills. Ability to lead a team. Strong interpersonal influencing skills. Approaching every task with passion and enthusiasm. Thriving in a high volume, pressurized environment. Coming up with new ideas. People development. Ability to maintain and grow key relationships. Thinking clearly under pressure. Treating all staff fairly.

ACADEMIC QUALIFICATIONS

12 Months Diploma in Advertising, Marketing and Public Relations from Woman’s Polytechnic South Extension.

B.A. from Delhi University (year 2002)

XIIth from C.B.S.E (year 1998) from St.Anthony’s Sr.Sec School

Xth from C.B.S.E. (year 1996) from St.Anthony’s Sr.Sec School.

PERSONAL DETAILS:-

Father’s Name :- Sh. A. K.Kapoor Husbands Name:- Mr.Amit Arya Date of Birth :- 15 July 1983 Marital Status :- Married

REFERENCES - Available on request.