Embed Size (px)




1/14 Jeanette Street, Bayswater VIC 3153, Australia. Contact 0476063278/ 0387190516,

Executive profile

Seeking a career oriented position with a multinational or professionally managed organization where my education and work experience is best utilized for dedicated corporate development. A position where talent, sense of responsibility, commitment, output of work required, along with personnel and professional growth is commensurate with achievements. Strength: A keen desire to learn and capable to analyze and adopt into new environment and be productive within a short period of time. I am a commerce graduate with a diploma in Information Technology and I'm proficient with Microsoft Word, Microsoft Excel,Microsoft Power Point, Microsoft outlook & Internet explorer and also tally package and familiar with all kind of machines, I have an excellent speed in typing. My experience includes 12 years (out of 17 years) of international experience in administration & management and I have an outstanding leadership capability managing large teams. My experience also includes accounting, customer care & medical insurance as well.

Skill Highlights

- Project management

- Leadership/communication skills

- Human resources

- Customer-oriented

- Self-motivated

- Employee relations

- Negotiations expert

- Schedule management

- Travel administration

- Problem resolution

- Self-starter

- Deadline-oriented

- Staff motivation

- Employee training and development

- Claims appeal procedures

- Insurance processing

- Inventory systems

- Medical billing

- Health insurance processing

- Medical terminology

- Patient care advocacy

- Report analysis

Core Accomplishments


Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.Human Resources:

Spearheaded new program which increased retention.

Process Improvement

Oversaw implementation of new clinic software which resulted in more cost-effective service.Research

Investigated any necessary information for proper billing for insurance companies, patients such as proper billing codes. Investigated and analyzed client complaints to identify and resolve issues.Scheduling. Managed daily schedules and marketing leads for all Insurance officers.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.


Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Data Preparation

Prepared medical records packets for insurance reviews of procedures and fees/services justification.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Patient Assistance

Assisted patients with application for Medical, Medicare and initial appeals for payments.


Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Employee Management

Liaised with HR department to establish employee benefits & training.Professional Experience

Senior Administrative OfficerSeptember 2003 Till date (12 years)Al Warood Medical Centre P.O.Box 28696, Riyadh 11323, Saudi Arabia Implementation/ Supervision & checking of Clinic software program.

Managing of Medical insurance & secretarial Department. Make recommendations to management concerning such issues as staffing decisions or procedural changes

Consult with managers or other personnel to resolve problems in areas like equipment performance, output quality, or work schedules.

Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work

Conduct classes to teach clinic rules & regulations and procedures to staff

Managing referred inpatient services (including statements & correspondence)

Develop/Encoding & Managing the Clinics coding, price list & insurance policies

Preparing & submitting Quotations, Offers, Agreements and Contracts to the insurance companies for the medical services.

Organizing letters, Memos, Circulars, faxes & minutes of meeting as per instruction of the President, Deputy President, Executive Manager, Medical Director, Marketing managers.

Managing document control system.

Assisting to managers in all the works related to insurance & claims.

Assembling various reports from various departments and providing required information and when needed to concerned persons.

Maintain all personal and confidential records, time keeping, filing all business travel schedule.

Coordinate activities with other supervisory personnel & Department.

Coordinating inter-departmental communications Record keeping of received and sent letters to the various consultants and other vendors.

To maintain proper records for all documents whether inside or outside the hospital.

The technical data are issued to the marketing team for review and implementation, any revision to this is to be immediately intimated to the staff and the old records stored separately for future reference when issuing the latest data accordingly. Research, compile, and also prepare reports, manuals, correspondence, or other information required by management.Marketing & Administrative AssistantMay 2002 August 2003

Olaya Medical Centre, Riyadh, Saudi Arabia In charge of hospitalization / Admissions

(Preparing statements & correspondence updating reports and submitting to the managers)

Prepare letters, Memos, Circulars, faxes & minutes of meeting Typing Quotations, Offers and Contracts for the insurance companies.

Coordinates with the head of the departments & assisting the inventory.

Checking the patients approval request.

Working as a supporting unit, where and when its need.

Preparing clinic census for the management and keeping track of all incoming and outgoing correspondence.

Maintain all personal and confidential records, time keeping, filing and typing all business travel schedule.

All other office routine works. Operating office equipments (i.e. computer and type writer, photocopy machine, scanner, etc.)

Office Assistant

October 2000 May 2002

Anilux Coated Products Pvt. Ltd.,

Mumbai, India.

Prepares correspondence and other application letters, Faxes, Memos, Reports and other office related works

Maintaining and creating filing system and keeping track of all incoming and outgoing correspondence.

Arranging meeting with client. Looking after office requirements stationary items and other necessities and also preparing purchase orders.

Maintained all personal and confidential records, time keeping, filing and typing all business travel schedules and attending telephone calls

Obtain competitive quotations from different clients and providing necessary data as per work requirements and recommends quotation approval.

Preparing cheques, payment collection letters & preparing invoices.

Maintaining cash, purchase, sales Journals & ledgers.

Computer Operator & Accounts Assistant August 1997 September 2000

Gurudatt Electrical Works.

Mumbai, India. Maintain the Cash, Purchase, Sales journals & ledgers Managing filing system.

Preparing Cheques & Assisting in finalizing of accounts.

Generating monthly outstanding statements accounts

Preparing Quotations, Letters Faxes, Memos, Reports and other office related works.

Attending telephones calls, receiving incoming mail and its proper distribution to the concern department.

Maintained all personal and confidential records, time keeping, filing, and typing all business travel schedule. Organizing letters, Memos, Circulars, faxes & minutes of meeting as per instruction of the President, Deputy President, Executive Manager, Medical Director, Marketing managers.

Managing document control system. EducationEducational Qualifications:

Bachelor of Commerce (B.Com)

from IGNO UNIVERSITY Higher Secondary Certificate Examination (H.S.C) from GOVT. OF KERALA BOARD OF HIGHER SECONDARY EXAMINATION Secondary School Certificate Examination (S.S.C) from GOVT. OF KERALA BOARD OF PUBLIC EXAMINATIONCertifications: Diploma in Information Technology, India (under DOEACC) Accounting Package (TALLY), India. (from MICT) Travel & Tourism Management, India. (from School of Engineering, Cochin) Typing Speed 60-70 WPM, India. (from Maharashtra State Bureau)Additional InformationDate of Birth: 01st June 1979


: IndianMarital Status: MarriedReligion

: ChristianLanguage Known