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NISHA THOMAS1/14 Jeanette Street, Bayswater VIC 3153, Australia.
Contact 0476063278/ 0387190516,[email protected]
Executive profileSeeking a career oriented position with a multinational or professionally managed organization where my education and work experience is best utilized for dedicated corporate development. A position where talent, sense of responsibility, commitment, output of work required, along with personnel and professional growth is commensurate with achievements. Strength: A keen desire to learn and capable to analyze and adopt into new environment and be productive within a short period of time.
I am a commerce graduate with a diploma in Information Technology and I'm proficient with Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft outlook & Internet explorer and also tally package and familiar with all kind of machines, I have an excellent speed in typing. My experience includes 12 years (out of 17 years) of international experience in administration & management and I have an outstanding leadership capability managing large teams. My experience also includes accounting, customer care & medical insurance as well.
Skill Highlights
- Project management - Leadership/communication skills
- Human resources - Customer-oriented
- Self-motivated - Employee relations
- Negotiations expert - Schedule management
- Travel administration - Problem resolution
- Self-starter - Deadline-oriented
- Staff motivation - Employee training and development
- Claims appeal procedures - Insurance processing
- Inventory systems - Medical billing
- Health insurance processing - Medical terminology
- Patient care advocacy - Report analysis
Core AccomplishmentsAdministration
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Human Resources: Spearheaded new program which increased retention.
Process Improvement Oversaw implementation of new clinic software which resulted in
more cost-effective service.Research
Investigated any necessary information for proper billing for insurance companies, patients such as proper billing codes.
Investigated and analyzed client complaints to identify and resolve issues.
Scheduling. Managed daily schedules and marketing leads for all Insurance
officers.Data Organization
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk
reception within high-volume environment.Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Data Preparation Prepared medical records packets for insurance reviews of
procedures and fees/services justification.Medical Records
Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
Patient Assistance Assisted patients with application for Medical, Medicare and initial
appeals for payments.Training
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Employee Management Liaised with HR department to establish employee benefits &
training.
Professional Experience
Senior Administrative OfficerSeptember 2003 – Till date (12 years)Al Warood Medical Centre P.O.Box 28696, Riyadh 11323, Saudi Arabia
o Implementation/ Supervision & checking of Clinic software program. o Managing of Medical insurance & secretarial Department.o Make recommendations to management concerning such issues as
staffing decisions or procedural changeso Consult with managers or other personnel to resolve problems in areas like
equipment performance, output quality, or work schedules.o Participate in the work of subordinates to facilitate productivity or to
overcome difficult aspects of worko Conduct classes to teach clinic rules & regulations and procedures to staffo Managing referred inpatient services (including statements &
correspondence)o Develop/Encoding & Managing the Clinics coding, price list & insurance
policieso Preparing & submitting Quotations, Offers, Agreements and Contracts to
the insurance companies for the medical services.o Organizing letters, Memos, Circulars, faxes & minutes of meeting as per
instruction of the President, Deputy President, Executive Manager, Medical Director, Marketing managers.
o Managing document control system. o Assisting to managers in all the works related to insurance & claims.o Assembling various reports from various departments and providing
required information and when needed to concerned persons.o Maintain all personal and confidential records, time keeping, filing all
business travel schedule.o Coordinate activities with other supervisory personnel & Department.o Coordinating inter-departmental communications Record keeping of
received and sent letters to the various consultants and other vendors.o To maintain proper records for all documents whether inside or outside the
hospital.o The technical data are issued to the marketing team for review and
implementation, any revision to this is to be immediately intimated to the staff and the old records stored separately for future reference when issuing the latest data accordingly.
o Research, compile, and also prepare reports, manuals, correspondence, or other information required by management.
Marketing & Administrative AssistantMay 2002 – August 2003Olaya Medical Centre, Riyadh, Saudi Arabia
o In charge of hospitalization / Admissions o (Preparing statements & correspondence updating reports and submitting
to the managers)o Prepare letters, Memos, Circulars, faxes & minutes of meeting o Typing Quotations, Offers and Contracts for the insurance companies.o Coordinates with the head of the departments & assisting the inventory.o Checking the patients’ approval request.o Working as a supporting unit, where and when its need.o Preparing clinic census for the management and keeping track of all
incoming and outgoing correspondence.o Maintain all personal and confidential records, time keeping, filing and
typing all business travel schedule.o All other office routine works. Operating office equipments (i.e. computer
and type writer, photocopy machine, scanner, etc.)
Office AssistantOctober 2000 – May 2002Anilux Coated Products Pvt. Ltd.,Mumbai, India.
o Prepares correspondence and other application letters, Faxes, Memos, Reports and other office related works
o Maintaining and creating filing system and keeping track of all incoming and outgoing correspondence.
o Arranging meeting with client.o Looking after office requirements stationary items and other necessities
and also preparing purchase orders.o Maintained all personal and confidential records, time keeping, filing and
typing all business travel schedules and attending telephone calls o Obtain competitive quotations from different clients and providing
necessary data as per work requirements and recommends quotation approval.
o Preparing cheques, payment collection letters & preparing invoices.o Maintaining cash, purchase, sales Journals & ledgers.
Computer Operator & Accounts Assistant
August 1997 – September 2000Gurudatt Electrical Works.Mumbai, India.
o Maintain the Cash, Purchase, Sales journals & ledgerso Managing filing system.o Preparing Cheques & Assisting in finalizing of accounts.o Generating monthly outstanding statements accountso Preparing Quotations, Letters Faxes, Memos, Reports and other office
related works.o Attending telephones calls, receiving incoming mail and its proper
distribution to the concern department.o Maintained all personal and confidential records, time keeping, filing, and
typing all business travel schedule.o Organizing letters, Memos, Circulars, faxes & minutes of meeting as per
instruction of the President, Deputy President, Executive Manager, Medical Director, Marketing managers.
o Managing document control system.
EducationEducational Qualifications: Bachelor of Commerce (B.Com)
from IGNO UNIVERSITY Higher Secondary Certificate Examination (H.S.C)
from GOVT. OF KERALA BOARD OF HIGHER SECONDARY EXAMINATION
Secondary School Certificate Examination (S.S.C) from GOVT. OF KERALA BOARD OF PUBLIC
EXAMINATION
Certifications: Diploma in Information Technology, India (under DOEACC) Accounting Package (TALLY), India. (from MICT) Travel & Tourism Management, India. (from School of Engineering, Cochin) Typing Speed 60-70 WPM, India. (from Maharashtra State Bureau)
Additional InformationDate of Birth : 01st June 1979
Nationality : Indian
Marital Status : Married
Religion : Christian
Language Known : English, Hindi & Malayalam
Address : Unit 1/14 Jeanette Street
Bayswater, Victoria 3153.
Contact No. : 0416334318/ 0476063278 (mobile)
Email ID : [email protected]
Career References
Dr. Munir Al Aidrous (Al Warood Medical Centre – Clinic Manager)
(Mobile No. 00966 504290146)
Dr. Sabry Rihan (Al Warood Medical Centre – Marketing & Insurance Manager) (Mobile No.
00966 501809847)
Mr. Mamdou Ezideen – (Al Warood Medical Centre-Human Resources Manager) (Mobile
No.00966 552951092)
