KKATHRYNEATHRYNE (K(KATEEATEE )) WWIRTHIRTH 11320 S Organ Pipe Lane

(920) 903-6748kathrynewirth@gmail.com

I. PERSONAL OBJECTIVE

I am seeking an opportunity that will not only utilize my current skills, experience, talents but will also challenge and allow me to grow

professionally, as well as personally.

II. SUMMARY OF SKILLS

* Extensive training and experience in retail, sales, customer service, computers as well as social media and networking.* Professional and proven ability to gain customer’s confidence and trust. Proud success in customer satisfaction which has ultimately resulted in an excellent reputation/friendship with customers on behalf of the business that I represent.* Strongly self-motivated with outstanding management and leadership abilities.* Enthusiastic and about quality of work, customer satisfaction and improving my position and/or the company as a whole.* Proficient in most Microsoft Office applications, in addition to numerous other computer programs, cell phone applications and online communities.* Communicates well with management, co-workers as well as internal and external customers.* Thrives while working individually or in a team environment.* Effectively uses problem-solving skills and common sense to resolve day-to-day problems, issues and concerns.* Easily and efficiently adapts to changing priorities and new assignments. * Catches on quickly and always eager to learn more.* Outstanding ability to multi-task all types of situations whether good or bad.

III. EDUCATION AND TRAINING

* Attended the University of Minnesota, Minneapolis from 1995-1998. Classes attended concentrated on Psychology and general studies.* Certified in First Aid and CPR.* Certified in Pension Administration through the American Society of Pension Actuaries.* Attended/completed numerous training courses/seminars to gain additional knowledge, i.e. workplace etiquette, managing and prioritizing multiple tasks, customer-focused relations via computer phone and individually .* Completed the Responsible Beverage Course twice through the Fox Valley Tech in Appleton, WI.* Currently licensed to tend bar in the City of Appleton and the Town of Grand Chute in Wisconsin.* Previously possessed permits in the City of Menasha, Town of Clayton and New London without incident (i.e. successfully passed 3 different sting operations).

IV. EXPERIENCE

VFW Post 2778/ Dieter’s Ale House (Formerly Fraser’s Sports Bar)Bartender/Server6/ 2011 - 7/2013 - 12/2013501 N. Richmond StreetAppleton, WI 54914

Responsibilities included:* Always greet and serve customers with a smile.(I acquired a great group of “regular customer/friends” during every shift and would gain more every day.)

* Continuously maintained proper inventory in both bars and backup. * Consistently kept busy during slower times, if there’s time to lean there’s time to clean.* Effectively kept the safe, my drawer, any and all applicable payout envelopes reconciled based on sales, payouts, etc. (I’m solely responsible for any inconsistencies therefore I always keep all documentation for easy reconciling purposes)

* I like to set goals for myself to achieve higher sales, recruiting new customers, in addition to retaining customers with my sense of humor, sparking personality and witty banter! (lol)

The 4 Aces Club/Cornerstone Pub /New Dublin Ale HausBartender/Bar ManagerMay 2007 ~ May 20092531 N. Richmond StreetAppleton, WI 54914

Achievements:* Promoted from bartender to Bar Manager within 3 months of employment.

Responsibilities:* Trained and supervised all staff.* Created and implemented the employee manual which included guidelines and responsibilities for each employee to complete either on a daily or as needed basis.* Created multiple checklists for every shift/shift change to maintain consistency as well as a “Bartender’s bible” for the staff to write anything they want/need to relay.* Created the necessary inventory spreadsheets to maintain low overhead and cost control.* Maintained proper inventory and ordered from applicable vendors as needed.* Created and implemented the employee manual that included guidelines and responsibilities for each employee to complete either on a daily or as needed basis.

RTM Event Services, Inc.Green Bay Crew Supervisor/Floating SupervisorJuly 2004 ~ October 2007Office location: West Allis, WI - Job location: Green Bay, Milwaukee & Madison, WI

Responsibilities:* Supervise and manage from 5-40 security personnel during major concerts/events.* Strategically place the appropriate staff at positions as determined by Tour/Production.

* Conduct new employee orientations, as well as providing initial and ongoing training regarding access points, barricade, crowd control and patron services.* Project a positive, professional, safe and comfortable work environment.* Give accurate and efficient direction to patrons, clients and fellow employees.

Metavante 401(k) ServicesPlan Installation and Implementation SpecialistOctober 2000 ~ June 2004Appleton, WI

Achievements:* Certified in Pension Administration through ASPA after successfully completing the Pension Administrator’s Course.* Started as a Transaction Coordinator in the Plan Administration Department, after which I successfully applied to be the Plan Installation Coordinator in the New Business Department.* Promoted from Plan Installation Coordinator to Plan Implementation Specialist after my first performance appraisal.* Solely developed the installation process documents and procedures for the Solo 401(k) and Solo Defined Benefit Plans.

Responsibilities:* Provide a timely/courteous transition from the Sales Department to Plan Installation* Build great rapport by immediately contacting the client and/or the Financial Advisor once their plan has reached our department. * Maintained communication with the client throughout the entire install process and yield all questions regarding the process until completed and successfully transferred to Plan Administration.* Responsible for proofreading the draft Plan Documents and creating a corresponding cover letter explaining the terms of their Retirement Plan specifications.* Assisted the clients by supplying and completing the applicable I.R.S. forms to request the Employer Identification Numbers or whatever applicable. * Completed the appropriate Investment Manager Applications to create accounts where each employee’s funds would be held.

* Educated the client with the current laws, regulations and procedures regarding deposits, distributions or whatever applicable.* Assisted the client initiate their first payroll deduction and deposit.

Williamhouse of Wisconsin Customer Service RepresentativeSeptember 1999 ~ September 2000Appleton, WI

Achievements:* Hired as the Receptionist and was promoted to the Customer Service Department within three months of employment.

Responsibilities:* Efficiently handled hundreds of incoming calls a day from customers regarding the specifications of envelopes and available options. * Maintained detailed records in our customer database regarding each call.* Provided quotes to customers in a timely basis based on the specifications the client requested.* Accurately took orders for general and specialty envelopes.* Maintained a thorough record of clients that were specifically assigned to me and kept in contact to aid in the regular orders they had.

* R* REFERENCESEFERENCES AREARE AVAILABLEAVAILABLE UPONUPON REQUESTREQUEST, , ASAS WELLWELL ASAS ADDITIONALADDITIONAL PROFESSIONALPROFESSIONAL EXPERIENCEEXPERIENCE..