Thomas Salisbury, PMP, MBA, MsPM, ITIL3953 Lake Mountain Dr Saratoga Springs, UT 801.341.8005 thomas.salisbury@comcast.net

www.linkedin.com/in/thomas-salisbury-59983529

SENIOR PROJECT MANAGERVOIP MPLS CPE

Experienced project manager offering 16 years of success leading all phases of diverse technology projects; PMP, BSIT, MBA, MsPM and ITILv3 credentials; degrees in IT and business; and 20 years of telecommunication experience.

Business strategist; plan and execute multimillion-dollar projects aligning solutions with business goals.

Excellent communicator; providing documentation and reporting at all levels of the project and to diverse stakeholders.

Expert in MS Project and Clarity. Able to manage multiple projects, project systems, teams (internal and customer), and to deliver high-quality results that meet or exceed scheduling targets.

Skills SummaryProject Management:MS Project & OfficeClarityAgileExecutive Reporting

Project Lifecycle:Requirements AnalysisPlanning & SchedulingExecutionRollout/Support

Value-Added Leadership:Cross-Functional SupervisionTeam Building & MentoringClient Relations & PresentationsVendor Management

Career ProgressionVerizon (Salt Lake City, UT), SENIOR PROJECT MANAGER, 2010 to 2015Verizon Business (Denver, CO), PROJECT MANAGER, 2007 to 2010Verizon Business (Denver, CO), ASSISTANT MANAGER, 2005 to 2007Verizon Business (Denver, CO), IMPLEMENTATION MANAGER, 2000 to 2010MCI (Sacramento, CA), TECHNICAL SERVICES TEAM LEAD, 1996 to 2000

Recruited by management to provide leadership over large-scale, high-priority, complex technology projects for contracts from $1m to $20m. Managed cross-functional teams of up to 50 including pre-sales support, sales managers, solutions architects, service engineers, order managers, and network engineers.

Drove the quality, on-time completion of large telecommunications projects for high-profile customers:

Verizon WirelessBed Bath & BeyondSafeway Inc.

Office DepotUBSAmerican Capital Strategies

AccentureKohl’sLimited Brands

Achievement Highlights: Led teams from varied disciplines including technical, financial and business roles. Kept teams focused

on business and project objectives. Ensured project milestones were completed on time with the desired results.

Mitigated risk factors through ongoing analysis of technical and planning data. Effectively managed change by planning for and controlling risk events.

Defined objectives, processes, and success criteria applicable to each project. Identified tools best suited for the client goals and team structure. Moved between agile, FIFO, and sequential approaches depending on project details and client requirements. Created detailed project plans, schedules and work breakdown structures, and other documentation.

Thomas Salisbury, Page Two

Representative Projects & Support Safeway Inc (2015)

o Completed $7.8m, 6 month, sequential project ahead of schedule.o Successful project led directly to new $10m contract for new sites resulting from client’s

merger. o Project scope included circuit install or upgrade, install of VoIP and associated equipment,

and porting of over 50k phone numbers from other carriers to 1400 retail and business offices.

o Project team included over 50 members from internal sales, design, order and install groups, and from clients direct report teams and multiple vendors.

Bed Bath & Beyond (2013-2016)o Ongoing $6.5m, 3 year, Agile project.o Project scope includes multiple subsidiaries, with differing designs and technical

requirements, variable sponsorship support, multiple VoIP and circuit products, flexible schedules, multiple billing accounts, and differing processes based on these variables.

o Management includes working with multiple client project managers for each subsidiary, and multiple technical teams depending on technical variations.

Microsoft (2007-2009)o Lifecycle Project Managero Created service agreements and managed internal teams to meet the requirements of those

agreements including service levels, communications processes, and escalations. o Improved service rating from Red to Green, and quality rating from 69% to 81%, resulting in

the extension of the contract previously planned for cancelation. Project Organization

o Team Lead: Provided manager out-of-office backup, team availability tracking, systems compliance reporting, and training tracking.

o Trainer: Provided new hire, on-site group project management, peer systems training, and mentoring for new associates.

o System SME: Group contact and trainer for Verizon’s in-house milestone tracking system EzStatus, as well as the point of contact the Clarity project management tool. I am the team expert for Excel, Access, and reporting.

o Database Developments: Created Excel based automated milestone reporting with supporting Access database management specific to the processes for each project, improving consistency in reporting.

Early CareerMCI (Verizon Business) Team Lead & Assistant Manager, 1996 to 2003

Provided escalation support, managed workload assignments, and employee scheduling. Provided mentoring for new hires and coaching on internal and external customer interactions. Provided systems analysis and recommended corrections.

Education & CredentialsMasters in Project Management (MsPM, GPA: 4.0), Keller Graduate School of Management, 2009

Masters in Business Administration (MBA, GPA: 4.0), Regis University, 2006

Bachelor of Science in Information Technology (BSIT, GPA: 3.73), University of Phoenix, 2004

PMI-Certified Project Management Professional (PMP), 2011

ITIL v3 Expert Certified, 2015

3953 Lake Mountain Dr Saratoga Springs, UT 801.341.8005 thomas.salisbury@comcast.net