Resume for DENISE HAMILTON

Resume of Denise HamiltonSAP EAM SME

326 Forest Hills Dr.League City, TX 77573

Cell 409 291 [email protected]

Professional experienceProfile I have close to 30 years of CMMS experience in various industries such as Oil and Gas, Chemicals, Utilities, Manufacturing and Life Sciences. 20+ yrs of that time working in SAP. I have worked across multiple modules within SAP. Such as FICO, SD, MM, PS and QM with primary focus on EAM/PM. I have been involved in multiple successful SAP implementations with experience in all aspects of full cycle projects. I have also worked at many levels from technical/functional consultant, Team Lead, Manager, SME to Solution’s Architect.

IBM Global Business Services - Senior Managing Consultant

Project XCEL Energy – WAM project 07/2016 – Current SAP EAM Sr. Managing Consultant

Responsibilities: IBM Sr. Manager and SAP EAM SME/lead for the Nuclear implementation at XCEL Energy Manage Performance Testing effort to be monitored by: SAP Max Attention, Client, and

Infrastructure team during 3 different planned “testing periods” of 2 days each. We worked with Accenture as they had been the primary integrator from Blue Print. At this point the project is 3 yrs in and 2 more to go.

Worked with my own internal IBM technical RPT team to direct and coordinate which SAP modules and related t-code’s to convert from UAT user scripts into RPT scripts that would replicate 500+ users executing multiple transactions at the same time. This effort also included testing all interfaces, P6, Meridium, Click, TIME, etc. As well as all other WRICEF’s

This test had to be run at many times by onshore team and again at night by offshore team to ensure we had clean high volume runs during the official “test periods”.

The second test was deemed far more successful that had been expected considering that we had 3 weeks of prep time taken out of our time line.

Worked with Knowledge Transition manager to ensure that each area of SAP was documented for correct expectations before IBM sign-off of full KT from Accenture to IBM.

IBM Global Business Services - Senior Managing Consultant

Project Agility at Shell/Motiva 01/2016 – 05/2016 SAP EAM Sr. Managing Consultant

Responsibilities:This was a divestiture of Motiva from Shell. I served as the SME for EAM to perform the following:

Identify all SAP bolt-on systems, interfaces, enhancements and reports that were created and/ or supported by Shell in the EAM space and used at the Motiva refineries.

Work with the business to determine which stand alone systems used at each site could be dropped as well as those that would require procurement, new licensing and/or upgrades.

Schlumberger, TX, US 02/2015 - 12/2015 SAP Implementation EAM Functional Lead Consultant

Responsibilities:

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I began working on the initial Global Design blueprint with HCL counterpart. And client to understand “to-be” business processes and created prototypes in SAP.To prepare for the Build phase I worked with HCL counterpart to ensure all documentation required by IBM for Build Hand-Off was complete and acceptable to client by performing the following tasks:.

Creating L1 transports and linking to Solution Manager Managed transports and sub-task assignment to configuration personnel using QGM Managed movement of transport using QGM as well as performing all Manual Configuration Ensuring that all FUT documents where completed with client sign-off for all areas of EAM and

documented in Solution Manager (SolMan) Worked with Cap Gem and BA’s to document all test scenarios required for FIT Served as Test Lead for FIT1, FIT2 and SIT1 Served as Defect Manager for SIT1

Computer Sciences Corporation (CSC) - Associate Partner

SAP Internal Implementation - and 06/2014 - 02/2015PM/SM Solution Principal Lead ConsultantResponsibilities: This project was designed to bring CSC’s North America (NASAP) and Global (GSAP) systems

together into one single system that will improve on the current business processes and align all business areas globally. My role was to ensure that Service Management and Asset Management are implemented with the least amount of impact on the end users while ensuring that “Best Business” practices are applied where possible.

KPIT (formerly SPARTA) Consulting – Platinum EAM Consultant

Noble Drilling. TX. US 09/ 2013 - 06/ 2014SAP Implementation/ divestiture – Platinum SAP Plant Maintenance Consultant

Responsibilities:Noble has opted to split off almost one half of their offshore rigs to a new company called Paragon. Due to the dual SAP instance that Noble used, I had to very quickly learn all of the functionality and MANY enhancements that had been put in place by Noble. I worked with both the Noble SAP IT support group and the new Paragon business to determine and suggest system changes to improve the functionality as well as supportability of the new instances after it was replicated into a new SAP box and split away from Nobles company codes. This also included any configuration and testing, creation of updated documentation and training materials which ensured a successful “Go-Live”.

HCL Technologies –Sr. Managing Consultant

Marathon Petroleum Company 05/ 2013 - 09/ 2013SAP Implementation – Lead EAM Managing Consultant

Responsibilities: Lead for implementation for the SAP Plant Maintenance turnaround solution for MPC’s refineries. Re-wrote the Functional Specs and worked directly with the developers to implement major last

minute changes to the TAR solution Worked with client to execute 2 rounds of SIT. Trained co-workers in the very complex TAR solution that Marathon had opted to use.

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Worked with their newly acquired Texas City Refinery (GBR) to help prepare their current SAP system (formally BP) to be converted over to the Marathon system.

Wrote Functional Specs for the GBR data conversions Worked with management to develop a comprehensive and detail plan to bring all necessary parties

together. This was a very challenging and rewarding effort. And needed to ensure the site was prepared for a very large scale T/A due to start within weeks of their “Go-live”

Kraton Polymers SAP COE team (Lead Consultant)

SAP ECC6.6 Support, Meridian/SAP Implementation 08/2012 - 05/2013

Responsibilities: Plant Maintenance Lead Consultant for a full-cycle implementation of Meridium. A third-party bolt on

software used to enhance analysis and reporting using SAP data. Also implementing the use of handheld computers that speak to both SAP and Meridium for multipurpose. Such as performing Operator Rounds. These allow the operator to perform inspections out in the field and immediately send problems or issue back thru to SAP to create Work Request, or notifications. Perform instrumentation inspections and calibrations, Use of Barcodes to identify equipment. Perform a wide range of report modeling thru queries. Keep all information about equipment and work performed synced between SAP and Meridium Framework.

Supported all plant maintenance related issues that arose as well and worked with the business and the developer’s on new enhancements and SAP upgrades.

Clarkston Consulting – Sr. Consultant

SAP ECC6.6 SAP Implementation. Principal Consultant 01/2013 - 08/2013Responsibilities:Plant Maintenance Lead for a full-cycle implementation of SAP Plant Maintenance at Shire HGT. Responsible for every aspect of SAP Plant Maintenance beginning with the Blue Print Phase. We successfully completed the Blue Print phase and, working with my Shire counter-part we were able to complete all of our deliverables ahead of schedule. The client then opted to postpone the start of realization until the end of August due to other competing internal projects and also opted to drop PM and WM out of scope..

ACCENTURE – Solution Architect / Sr. Consultant

SAP Implementation -BP Whiting Refinery - IN. US 06/2010 - 12/2012 Responsibilities:As the Accenture SAP-PM Solution Architect lead for the refinery Asset Management solution, I was responsible for the functional execution of the PM module installations, and associated work processes. The Whiting MMS Replacement Project installed the SAP-PM, SAP-MM and SAP-SRM modules at the BP Whiting Refinery to replace the legacy mainframe Maintenance Management System (MMS) and associated Procurement IT systems. Modifications and interfaces were made to the existing SAP-FI module.

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Responsibilities: Development of to-be processes Development of business requirements Fit gap and Scope base lining PM configuration Working with Tech Dev’s to design, test and implement customer enhancements Training Super Users, Developing all test script from IT1 thru UAT2, Perform regression testing. Develop and execute 3 cutovers Writing all AP326 Configuration documents for my area Writing AP320 Position Papers Writing AP257 Functional Design documents Bubble support for 2 months after go-live

PWC Sr. Managing Consultant

SAP Implementation: Daya Bay Nuclear Power Plant. Daya Bay, China 01/2010-06/2010Team Lead for Enterprise Asset Management (EAM)

Responsibilities:My team’s responsibilities included the definition of master data requirements, engineering design changes, engineering risk management, system health reporting, equipment reliability monitoring, and engineering programs and work management. I led the blueprinting work for the business process definition and workshops, as well as for the definition of the functional requirements specifications.

Vesta Partners – Senior EAM Consultant

SAP Implementation for ALON Refining – LA. US 05/2009 – 06/2009

Responsibilities: I was brought in to assist the original Implementation team across all aspects of the implementation

for the first refinery. ALON purchased a refinery from another major oil & gas company that was already using SAP for Maintenance. The decision was made to purchase SAP EAM for ALON to use in all their refinery operations. The project was to build the SAP EAM system for ALON with as similar functionality as possible from the previous owner company's system, Valero Energy Corporation.

I worked with Valero and ALON to determine and assess any differences that would arise due to Valero's custom enhancements to their SAP environment. These enhancements would not be carried forward to ALON. I worked with the site personnel at the first refinery to resolve any differences in their work management processes as a result. Most issues were resolved by demonstrating how to use standard SAP in place of the customized enhancements. For those that required special reporting to allow the business to operate as usual, I worked with the site and Vesta ABAP resources

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to recreate and even improve on those reports. I also assisted the project team in data prep and load by creating LSMW's where needed.

SAP EAM Implementation for Zimmer Corp. - IN. US Principal Lead Consultant 08/2008 – 03/2009

Responsibilities: Work Management Lead for a full-cycle implementation of SAP Plant Maintenance at Zimmer.

Responsible for every aspect of SAP Plant Maintenance including master data preparation for PM's, configuration, functional and technical specs, integration testing, training content development, end user training delivery and implementation support. Other responsibilities included working with the site Basis team and NRX to resolve technical issues with VIP portal front-end. Troubleshooting and repairing custom SAPSCRIPT and ABAP reports when needed. Project documentation such as process flow diagrams, test scripts, and training documentation client exercises, etc

SAIC – Principal EAM Consultant

Shell EPW Asset Integrity Project – TX. US 09/2007 – 02/2008

Responsibilities: Principal PM Consultant on Shell EPW Asset Integrity Project Working with Project leader and

Technical Authorities to help identify and implement Preventative Maintenance plans/ tasks and associated technical objects. These PM's are required to meet the Global Template standards for Safety Critical Equipment and include the use of QM

SAP Implementation - BP Whiting - IN. US 06/2006 - 08/2007

Responsibilities: Member of the site Asset Management team supporting the implementation of the SAP Plant

Maintenance Module Worked on data mapping from Legacy MMS system to SAP for Function Locations, Equipment,

Task List and PM Plans Worked with site team to identify gaps between the global template for the SAP PM implementation

and site requirements Worked to identify data sources at the site that will be uploaded to SAP Worked on solutions for replacement of other legacy systems with SAP Tested SAP instance to be used in conference room pilots Prepared scenario scripts to be used in CRP's for corrective maintenance and preventative

maintenance (Implementation project cancelled by BP)

Valero Energy Corporation – COE TEAM - Senior Lead EAM ConsultantSAP Implementations and support 01/2005 - 06/2006

Responsibilities: PM leadership role responsible for providing training and knowledge transfer to other team members.

Develop system enhancements or processes in my area of expertise, as required by the business. During 3 implementations was responsible for the successful system configuration set-up and

performed all necessary testing Prepared, conducted, and facilitate, user training in area of PM for users at new implementations. Trained other team members in more technical aspects of SAP.

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Provide post go-live support. Worked with Tech dev's to create new LSMW's that were used to clean up and deactivate old PM

plans and the unneeded work orders that were generated from them. As well as help in the development of new enhancements.

Worked with Basis team to ensure all support packs we applied where needed and removed in some cases’

Participated in several site "Revisits" to study areas for improvement in their use of SAP and then provide training to help resolve gaps where identified.

New Dimension Solutions Senior EAM/PM Consultant

SAP EAM Implementation - Honeywell’s Specialty Additives, Orange, TX 7/2004 - 12/2004

Responsibilities: I was responsible for the implementation of SAP 4.7 PM module at Honeywell's Specialty Additives

plant in Orange, TX This included performing and documenting all the necessary configuration to setup the plant following

Honeywell's guidelines. I worked with the local maintenance group to gather data, prepare training materials, and train the

super-users in how to most effectively use the PM module for standard maintenance as well as Preventive maintenance.

I worked with the other Honeywell corporate ERP team members to assure a smooth "go-live" of all the SAP modules on Nov. 1.

Accenture - PM Functional Lead Consultant

SAP DuPont Performance Coatings - Wuppertal, Germany 09/2003 - 07/2004 Responsibilities:

I worked as the lead for the SAP PM / PS and IM (Investment Management) modules starting with the Initial realization phase.

I worked with the CPO (Corporate Process Owners) and BPO’s as well as other central and project team members to help align Europe's DuPont Performance Coatings (DPC) PM/PS and IM processes and configuration with the DuPont SAP standards and ensure that development methodologies were followed and documented properly in the various databases.

I developed, configured and presented PM/QM prototype to allow use of QM inspections on equipment work orders generated from Preventative Maintenance Plans/ Task Lists.

I worked on both Functional and Technical Spec’s and with the off-shore developers to ensure all enhancements were working and delivered ahead of schedule.

I trained 10 super users in Wuppertal across the three modules to ensure they were ready for deployment across Europe.

DuPont SAP implementation –DE. US 09/2002 - 09/2003Responsibilities:

I did the configuration for the SAP PM module starting with the Initial realization phase thru production support. I ensured that all of the DSAP development methodologies were followed and documented properly in the various databases.

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I was the Defect manager for projects P2 and P3. This included researching and resolving problems and issues in PM as well as across other applications and business processes with heavy involvement in FI, CO MM, and PS

I was responsible for successfully developing, documenting and delivering the P2 PM Transition plan to the Maintain Team that would be responsible for post go-live support. This comprehensive plan

Was delivered in two weeks and provided the Maintain Team the ability to immediately take over ongoing support work and prepared them for future enhancements.

I worked with other team members and the business to support multiple complex business scenarios such as the handling of site resident contractors, costing sheets and allocation structures, MRP, FI/CO cross box interfaces, etc...

I develop solid relationships with client representatives and members of the P2 and P3 project teams to allow for open lines of communications with PM BPO's and to ensure expectations regarding scope and the task at hand are met.

Halliburton SAP Implementation, Houston, TX 02/1998 - 09/2002

Responsibilities: Worked on the initial implementation and Global SAP roll-out Joined OTC Team as software configure for the SAP SD module, and the PM module for support

phase Daily monitoring of the MDM queue of problems/requests SD and PM and set statuses accordingly to

ensure accuracy. Led the PM release freeze team in gathering all system requirements for the Dresser deployment

which included the following tasks: Ensuring consistent status was provided to management on a weekly basis with

significant system changes identified and gap counts rolled-forward Developed work plans for PM process team to effectively engaged the process team lead

and members in the gap analysis process Use of standardized documentation for communicating summary of gaps, business

events, workarounds details, details of gaps and SARTD creation Identify issues requiring escalation on a timely basis and provide details to team-lead Ensure Process Teams, PSL leads and team members were in agreement with outputs

and deliverables. Escalated issues to team lead where there was a lack of cooperation or agreement on

issues Ensure PSL leads and team members had a clear understanding of each gap and

required workaround/system change Work to develop deep functional knowledge of the PM process team so that the

knowledge could be leveraged in future system test/deployment functions

December 2000 I joined the OTC application support team. This team focused on the configuration and enhancements (when needed) of SD, PM and JRS (Job Resource Scheduling) Tasks included:

Resolved configuration issues within the SAP PM and SD modules. Scheduled knowledge sharing sessions with her SD functional/configuration counterpart

hit the ground running by researching and resolving various SARTDs (problems & requests) that arose on a daily basis. In a short period of time was able to deliver high quality configuration and solutions that met the client requirements and expectations.

Also took on the responsibility of becoming the Euro Testing Lead for the entire OTC application area’s (SD, PM, JRS).

Produced comprehensive test scripts for this effort and documented the outcome in the MDM.

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Obtained and coordinated resources that would be responsible for executing test scripts from both the Process and Application teams.

DuPont, Corporate IT department / Anderson Consulting (after DuPont outsourced IT) – Sr. Systems Consultant

Responsibilities: Participated in two full project life cycles. Worked as the primary developer on a project to create a C/S version of an existing VAX based

Corrective Action Tracking system in PowerBuilder 5.0, using PowerSoft PFC with a VAX RDB database. Tasks included the following:

Working with the VAX support person to determine the right tool for the C/S version. PB vs. VB. And providing technical guidance to her while she transitioned from working in a singular VAX environment to full client server.

Held on a user's conference to blueprint the users requirements. Developed the application based on the user specs. Followed the Design I methodology for documentation of specs, design, project

management, test scripts and test results. Developed a Corporate Motor tracking system in PowerBuilder 4.0, using IBM/DB2 and UNIX RS6000

DB2 databases. Worked with users to blueprint requirements. Designed application per requirements, performed all training, installation and support.

I was an Integral team member in the development and support of DuPont’s Maintenance/Materials and Personnel system named “NEXUS” on IBM mainframe using the following:

COBOL, CICS, MVS JCL, TSO/ISPF, SDF, INTERTEST, XPEDITOR, FILE-AID, VSAM, TOTAL, AND DB2.

Responsibilities: Worked with Maintenance team , warehouse personnel and operations on blueprint Worked with Finance and Accounting personnel to FI/CO system requirements. Development of the interfaces for various parts of the system. On-call support of the 24 X 7 system. Worked to bring new plant sites up on “Nexus” as they were acquired. Wrote the Maintenance portion of the “Black Book”. This contained step by step instructions of

what was to be done and in what order when a batch job failed during the nightly job runs. This was used to support all batch processing for 18+ plant sites.

Continuous Improvement team leader responsible for the restructuring of our IS team

Skills SAP-PLM-Plant Maintenance (PM) - Expert SAP-Logistics (LO) - Advanced COBOL - Proficient SAP - Proficient SAP-Logistics Execution (LE) - Proficient Sybase-PowerBuilder - Proficient

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Visual Basic - Proficient

Key Courses and Training CICS/VS APPLICATION PROGRAMMING - Center For Advanced Software Studies - May 1990 DB2 Fundamentals - IBM Education - July 1991 SQL Application Programming for DB2 - PLATINUM technology, Inc - April 1992 Network System Administration (Novell V.3.x) - Lamar University - November 1994 Programming in Microsoft Visual Basic 3.0 Microsoft Education Services November 1994 BC400 Intro to ABAP/4DW - SAP America, Inc - February 1997 SAP50 R/3 Basis Tech SAP America - February 1997 LO100 4.0 Plant Maintenance - SAP Training & Education - March 1999 LO815 4.0 Maintenance Processing - SAP Training & Education - May 1999 LO020 Process in Procurement (Release 4.0) - SAP Training & Education - July 1999 LO930 Logistics Information System 4.0 - SAP Training & Education - October 1999 LO510 Inventory Management (Release 4.0) - SAP Training & Education - October 1999 LO816 Maintenance Processing Controlling Functions - SAP Training & Education - February 2000 BC400 ABAP Workbench Concepts and Tolls (Release 4.6) - SAP Training & Education - December

2000 LO620 Pricing (Release 4.6) - SAP Training & Education May 2001 TAPM50 Plant Maintenance Certification - SAP - August 2002

Education Lamar University - Bachelors in Business/Computer Science 5/1987

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Documents

Resume for DENISE HAMILTON