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Marley Somlak Customer Service Rep, Trainer, Management skills Fredericksburg, VA 22406 [email protected] - 540/940-5892 CAREER GOAL To secure a position with a well-established organization with a stable environment that will utilize my strong customer service skills while providing future opportunities. Authorized to work in the US for any employer WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE Intuit IT Technicians LLC - Fredericksburg, VA - March 2016 to Present Responsibilities: Take calls, navigate clients through programs, time management, and solution management. Accomplishments: High caller scores, several achievements in Voice of Customer Surveys, personally MARLEY SOMLAK

RESUME FINAL

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Page 1: RESUME FINAL

Marley SomlakCustomer Service Rep, Trainer, Management skills

Fredericksburg, VA [email protected] - 540/940-5892

CAREER GOALTo secure a position with a well-established organization with a stable environment that will utilize my strong customer service skills while

providing future opportunities.Authorized to work in the US for any employer

WORK EXPERIENCECUSTOMER SERVICE REPRESENTATIVE

Intuit IT Technicians LLC - Fredericksburg, VA - March 2016 to Present

Responsibilities: Take calls, navigate clients through programs, time management, and solution management.

Accomplishments: High caller scores, several achievements in Voice of Customer Surveys, personally selected for special call group emphasizing empathy and problem resolution.

Skills Used: Multi-tasking, familiarity with Salesforce and Jira, customer service experience, technical knowledge, and time management.

MARLEY SOMLAK

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Marley Somlak

CUSTOMER SERVICE REPRESENTATIVEWawa, Inc. - Fredericksburg, VA - November 2013 to March 2016 Responsibilities: Customer Service, Training, Running

department Accomplishments: Became trainer, learned to run several

different departments and train others for them, several customer service compliments

Skills Used: Customer service, leadership, training skills, Customer Service, Time management

CUSTOMER SERVICE REPRESENTATIVEGEICO - Fredericksburg, VA - April 2013 to September 2014

Responsibilities: Customer service, problem resolution, use of Jira, monetary transactions

Accomplishments: High ratings with customer service calls, proficient in time management and client resolution.

Skills Used: Customer service skills, computer technical skills, multitasking

CUSTOMER SALES SERVICE REPRESENTATIVEWAL-MART - October 2010 to April 2013

Key Responsibilities: Customer Service, cashier, stock and organization of department, trainer

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Marley Somlak

Accomplishments: High ratings with customer service calls, proficient in time management and client resolution.

Skills Used: Customer service skills, computer technical skills, multitasking

HOSTESS/SERVERBOB EVANS - February 2008 to May 2011

Key Responsibilities: Customer Service, cashier, organization, trainer server

Accomplishments: High ratings with customer service calls, proficient in time management and client resolution.

Skills Used: Customer service skills, computer technical skills, multitasking

EDUCATIONAssociates Degree- General Studies

Germanna Community College 2009 to 2011

High School Diploma3

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Marley Somlak

Spotsylvania High School - Spotsylvania, VA2005 to 2009

SKILLS 8+ Years of Customer Service, cashier, organization skills, and

training 6+ Management Skills 8+ Microsoft Office 3+Salesforce, JIRA

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