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Marley SomlakCustomer Service Rep, Trainer, Management skills
Fredericksburg, VA [email protected] - 540/940-5892
CAREER GOALTo secure a position with a well-established organization with a stable environment that will utilize my strong customer service skills while
providing future opportunities.Authorized to work in the US for any employer
WORK EXPERIENCECUSTOMER SERVICE REPRESENTATIVE
Intuit IT Technicians LLC - Fredericksburg, VA - March 2016 to Present
Responsibilities: Take calls, navigate clients through programs, time management, and solution management.
Accomplishments: High caller scores, several achievements in Voice of Customer Surveys, personally selected for special call group emphasizing empathy and problem resolution.
Skills Used: Multi-tasking, familiarity with Salesforce and Jira, customer service experience, technical knowledge, and time management.
MARLEY SOMLAK
Marley Somlak
CUSTOMER SERVICE REPRESENTATIVEWawa, Inc. - Fredericksburg, VA - November 2013 to March 2016 Responsibilities: Customer Service, Training, Running
department Accomplishments: Became trainer, learned to run several
different departments and train others for them, several customer service compliments
Skills Used: Customer service, leadership, training skills, Customer Service, Time management
CUSTOMER SERVICE REPRESENTATIVEGEICO - Fredericksburg, VA - April 2013 to September 2014
Responsibilities: Customer service, problem resolution, use of Jira, monetary transactions
Accomplishments: High ratings with customer service calls, proficient in time management and client resolution.
Skills Used: Customer service skills, computer technical skills, multitasking
CUSTOMER SALES SERVICE REPRESENTATIVEWAL-MART - October 2010 to April 2013
Key Responsibilities: Customer Service, cashier, stock and organization of department, trainer
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Marley Somlak
Accomplishments: High ratings with customer service calls, proficient in time management and client resolution.
Skills Used: Customer service skills, computer technical skills, multitasking
HOSTESS/SERVERBOB EVANS - February 2008 to May 2011
Key Responsibilities: Customer Service, cashier, organization, trainer server
Accomplishments: High ratings with customer service calls, proficient in time management and client resolution.
Skills Used: Customer service skills, computer technical skills, multitasking
EDUCATIONAssociates Degree- General Studies
Germanna Community College 2009 to 2011
High School Diploma3
Marley Somlak
Spotsylvania High School - Spotsylvania, VA2005 to 2009
SKILLS 8+ Years of Customer Service, cashier, organization skills, and
training 6+ Management Skills 8+ Microsoft Office 3+Salesforce, JIRA
.
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