Daniel Jacob12707 Cherokee LaneLeawood, KS 66209816-516-1662JACOB.DK@SBCGLOBAL.NEThttp://www.linkedin.com/in/danielkjacob/en

NETWORK TECHNICIANSUMMARY OF QUALIFICATIONS

Excellent foundational knowledge of Windows Server 2012 R2 and Windows 8.1 in a standalone and domain environment. Cisco hardware and IOS.

High level of aptitude for Windows Network Infrastructure basics Certifications: A+ (Feb 2015), Microsoft Technology Associate (MTA) 98-366: Networking Fundamentals

(Apr 2015), CompTIA Security+ (May 2015), Cisco CCENT Training Previously held Secret Security Clearance – expired 2009 23 years of experience in Human Resources both manually and automated in the Military 5+ years of experience in customer service environments Recognized by previous employers for communication, problem solving, and accountability with

internal and external customers Functioned in positions of leadership and team member, as well as demonstrate a proven ability

to work independently Available to start: 1 June 2015

TECHNICAL SKILLS

| Windows Server 2012 R2 - planning, deploying, configuring and maintaining a Windows network infrastructure including Active Directory and Group Policy management. |Windows 8.1 Client computer support and domain integration | Hyper-V Virtualization, PowerShell 4.0, TCP/IP, DHCP,WINS, DNS, RRAS, IPSEC, Computer Troubleshooting, | Cisco 2811 router, Cisco 2960 and 3550 switches, basics in Cisco IOS 12.4, network tools including Wireshark, and network cabling

TECHNICAL ACCOMPLISHMENTS

Built a database in Access to help the dietary manager track residents dietary needs, likes, and dislikesBuilt multiple databases in Access and Enable to track personnel information and individual training

PROFESSIONAL EXPERIENCE

ERICKSON SOLUTIONS GROUP, Overland Park, KS May. 2015 – PresentRemote Client Engineer:

Performed customer service: o Answering inbound client support calls, remotely assisting clients via multiple desktop connection

software , documenting solutions and processes, and responding to emails o Client facing role with exposure daily to end user questions and network/desktop troubleshooting.o Configuring new systems and performing clean-up of existing systems.

Implement new solutions, collaborate with vendors, and advise clients on technology best practices.Tracking client support with Autotask ticketing system

Daniel Jacob ~ 816-516-1662 ~ jacob.dk@sbcglobal.net Page 1

Working with Active Directory, Microsoft Exchange, Sendio, Symantec Cloud, Microsoft Office Suite, Teamviewer, LogMeIn, HipChat, and others.

TIMBERLAKE CARE CENTER, Kansas City, MO Oct. 2009 – Jan. 2015Admissions Coordinator:

Review medical records and determine eligibility for Admissions into a skilled nursing environmentSupervised and managed 1 part-time employeesVerified insurance benefits and authorizationsPerformed customer service: Toured potential clients and/or family, gave information of the phone,

completed admission forms with residents, fielded resident complaints and if needed, forwarded up the chain of command for resolution

Utilized MS Word, Excel, and Access in day to day task

IT RESPONSIBILITIES:Provided maintenance and troubleshooting of all technologies in the locationWas lead person for planning, coordinating, and overseeing the implementation of web based

medical records and a building wide WiFiLocal database administrator for our web based Electronic Records

UNITED STATES ARMY, Kansas City, MO Sep. 1986 – Oct 2009Master Sergeant / Brigade Senior HR NCO

Supervised and managed 4 – 7 personnel in the Human Resource field; Indirectly managed 4 subordinate unit’s HR departments

Planned and Managed the HR requirements for deployment, day to day function, and return of a 500+ person Battalion 2005-2006

Planned and Managed the HR requirements for deployment, day to day functions, and return of a 1000+ person Brigade 2008-2009

Gathered and interpreted data for reporting purposesAdvised on HR related issues/guidance during planning by researching, interpreting, and/or creating new

HR policy.Resolved customer issues as related to benefits, pay, advancement, awards, retention, evaluation,

retirement, and other subjectsOther training and experience in logistics, combat engineer, legal specialist, and chemical nco.Utilized MS Word, Excel, Access, Power Point, and Outlook to accomplish daily taskDeveloped multiple databases in Access and Enable to assist in tracking personnel information and

trainingAttended three major leadership training courses

SKILLS: Leadership, team work, time management, communication, decision making, delegating, problem solving, flexible, work exceptionally under stress, quick learner, dedicated.

EDUCATION

CENTRIQ TRAINING, Leawood, KS Jan 2015 - PresentIT Administrator Program

Technical Competencies:- Installing, configuring and maintaining desktop hardware.- Creating and configuring Windows 8.1 and Server 2012 R2 virtual machines using Hyper-V.- Installing, configuring and managing DHCP, WINS, and DNS in a standalone and domain environment.

Daniel Jacob ~ 816-516-1662 ~ jacob.dk@sbcglobal.net Page 2

- Managing domains using Active Directory and Group policy; configuring multi-domain trust relationships.

- Utilizing Remote Tools; RRAS; VPN connections using tunneling protocols; RDC and port management.

- Configuring Cisco 2960 and 3550 switches and Cisco 2811 routers running 12.4 IOS.

Soft Skills Training:- Business Communications for the IT Professional: Customer Service, Conflict Resolution,

Problem Solving, Teamwork, Influence, and Communication Tactics.

PENN VALLEY COMMUNITY COLLEGE, Kansas City, MO

General Studies, 1985 – 1986

LONGVIEW COMMUNITY COLLEGE, Lee’s Summit, MO

General Studies, 1993 – 1994 and 1997 GPA: 3.104

HONORS/ACTIVITIES

Eagle Scout – Boy Scouts of America

KEY ACCOMPLISHMENTS AND LEADERSHIP ACTIVITIES

MILITARY AWARDS Meritorious Service Medal (4) Army Commendation Medal (2) Army Achievement Medal (4) Army Good Conduct Medal (5) National Defense Service Medal (2) Global War on Terrorism Service Medal Kosovo Campaign Medal Humanitarian Service Medal Iraq Campaign Medall w/ Campaign Star Overseas Service Ribbon (2) Armed Forces Reserve medal (2) NATO Medal

COMMUNITY COMMITMENT

LITTLE LEAGUE BASEBALL COACH AND ASSISTANT COACH 1993 to 1995

Daniel Jacob ~ 816-516-1662 ~ jacob.dk@sbcglobal.net Page 3