DANIEL FRANCELLA LINOX San Jose, Costa Rica (506) 8813-9828 dfrancella@gmail.com

PROGRAM/PROJECT MANAGER Professional on global IT services, ,more than 12 years dedicated to Information Technology, experienced in Project Management driving local and virtual global teams. Ability to build strong relationships with all stakeholders and turn proposals into reality. Especially successful in management roles that demand rigor, a high level of drive, dedication and a focus on delivering business outcomes through the use of established methodologies. Experience managing the communication, coordination of work activities among IT staff, and specific vendors from project inception through implementation. Experienced in assigning, reviewing, and participating in the work of assigned staff also ensuring work quality and adherence to established policies and procedures.

PROFESSIONAL EXPERIENCE

Ministry of Foreign Trade - Project Lead Location: Costa Rica 2006

Developed project methodologies and ensured adherence to development standards and procedures.

• Aided project manager in managing programmers to develop and implement customer information system. • Helped develop project plans for multiple projects, resulting in increased visibility improved development

efficiency. • Managed designing of high-level software architecture, ensuring that design & architecture meet the product

goals • Responsible to designed and implemented project status reports and communications.

Hewlett Packard - Storage and Server support Eng Location: Costa Rica 2008

• Support Storage Equipment and ProLiant Servers (Installation, Migration, Backups). • Provided technical leadership for restructuring, architecture and implementation of Storage environments • Help desk experience. • Managed task workload. • Managed client meeting.

Hewlett Packard - Project Software Consulting Location: Costa Rica 2011 Project Management Software Consulting - Hewlett Packard 2011

• Analysis and Project consulting support, Requirement QA support test, defect applications. (Installation, Migration).

• Managed conflicting requirements from different teams and locations. Interfaced with Systems Integration, QA, Systems Test, QA, and technical units

• Managed software development projects, quality control and integration testing of implementations in client systems' environments

• Effectively managed the process of system / peripheral implementations and end-user training

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Hewlett Packard Enterprise – Project Manager Costa Rica Actual Project Manager (Agilent Technologies)

Responsible for estimating project’s scope, identify dependencies, critical path activities, and the resources needed for each project. Lead Teams, creating automated process to work on mediums hosting projects of multiples clients.

• Overseeing the implementation of Server Hosting and Application migrations for Agilent • Define project scope, objectives, milestones and deliverables. • Ensure business requirements are suitably defined, understood and signed off. • Pro-actively manage project risks and issues and minimize their impact on the project. • Regularly communicate project expectations to team members and stakeholders and use their feedback to

optimize progress. • Driving Internal and external resources management meeting • Coordinate and manage project reporting, project reviews, implementation meeting, GO no NO GO meeting.

Project Manager and Business Infrastructure Manager (American Services Delivery HP Program)

Project Manager

Drive the project from start through to completion using all the HP ASD process, confirm the definition of the project scope, objectives, milestones and deliverables. Ensure business requirements are suitably defined, understood and signed off. Manage project risks and issues and minimize their impact on the project. Provide weekly status report to Management.

Business Infrastructure Manager

Simultaneously managed total project life cycles in planning, execution, control and closure of several projects in multiple geographic locations. Established scope, test processes and methodologies. Responsible for estimating project’s scope of work, identify dependencies, critical path activities, and the resources needed for project over than 23 accounts.

Some of them: Western Union, Critical, Maersk, Nokia, Luxottica, Government of Manitoba, eHealth, Municipal and others.

• Manage projects, and drive the project team from start through to completion. • Define project scope, objectives, milestones and deliverables. • Ensure that the project has the proper approvals • Ensure business requirements are suitably defined, understood and signed off. • Pro-actively manage project risks and issues and minimize their impact on the project. • Regularly communicate project expectations to team members and requestors and use their feedback

to optimize progress. • Work on team improvement projects to ensure continuous improvement • Work closely with the account teams

I was responsible for managing and supporting a team of 8 -10 project managers and 15 engineers, technicians, consultants and others. Provide guidance to system managers and other project members regarding the structure and content of the American Service Delivery Program.

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Project Manager at Delphi

• I was responsible for Coordinate with all cross functional team and develop enhancements to a global project and administer everyday activities across multiple phase in remediation project of 3.000 server’s approx. (AMS, EMEA, APJ).

• I was responsible for managing and supervise all interdepartmental activities and ensure compliance to project timelines and quality according to business metrics, evaluate all programs and prepare proposals for all global projects as per available resources.

• Manage all communication of company and prepare all phases of business and ensure optimal level of customer satisfaction within project schedule and budget and monitor work. Provide support to all production sites, monitor costs and provide subject matter expertise.

• I was responsible to report financial, resources, technical issues, and customer satisfaction status of assigned projects to management.

Project Manager at MetLife

I managed and played a pivotal role in a series of complex projects with T-MOBILE, AT&T Carrier, Blackberry and iOS technology in a project related with a user migration.

• Participated in efforts to identify, evaluate and select vendor partners • Participated the implementation and configuration of Telephone hardware and software methodologies • Managed scope, quality, schedule, resources and budget with emphasis on meeting expectations and customer

satisfaction • Managed all aspects of project for implementation, execution and controlling of the projects through project

management competencies working with Information technology groups in infrastructure, information systems, business groups and third-party vendors (T-MOBILE, AT&T Carrier, Blackberry and iOS)

• Collaborated with sales contact to ensure project proposals are supported with proposal deliverables.

Program / Project Manager at Luxottica Project Manager Managed Projects on Luxottica Account for AMS and APJ regions. Oversaw multiple projects from conception to implementation, defining detailed requirements from cross functional teams and implementing tools in a timely fashion. Identified, coordinated, and managed resources associated with specific projects. Managed large cross-company project teams throughout the project lifecycle. Worked with technical teams to define, establish and ensure completion of all projects milestones and adherence to timelines and budgets.

Overseeing the implementation of Server Hosting and Application migrations for Luxottica Holding Kickoff Meeting with the internal Project team to discuss the requirements and understanding the

challenges and securing timelines for the Project. Holding meetings with the Client representatives to discuss the project Deliverables and Application migration

strategies. Assigning tasks to the Project Team and holding regular status check meetings to manage the tasks assigned to

each team member and making sure we are on schedule to achieve the deliverables laid down by the client. Communicating with the Client and holding regular status check calls with the client and the Project team. Determining the risks involved and involving the Project team in determining ways to mitigate those risks. Planning, Scheduling, monitoring and reporting Project related tasks Torque request submission to the coordinators for the Server builds and follow up regularly with the ASD team. Prepare the Migration plan for the Application migration and coordinate the migration.

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Handing over the Site to the customer for further testing and supporting in case of any issues as needed.

Managed Implementation of:

Large scale project for Site scope - Middleware Monitoring for Eye Med and Non Eye Med servers Sever deployments and managing the environments Server deployments Managed implementation and expansion of Americas storage hardware and software (Storage de

allocation) Managed implementation of Migrate storage from EMC/Clarion to HP9500 Design and implementation IBM MQ Broker / MQ Series 8 solution to effectively support client and tools

across the enterprise, working with third-party and internal software developers Enterprise level Operating Systems Upgrades for Servers. Process reengineering and improvements Data Center Operations and Consolidations Configuration Management Data Center build, move and data migration Development projects with DB2 Enterprise OS upgrade for open systems Manage a large cleanup of SAP STORAGE & SAP FRA for AMS. PPMC implementation

Others roles

• Responsible of the knowledge transfer from the Transition and Transformation phase to the Steady State, working closely with the involved Teams, in order to collect, analyse, share the process documentation to the new projects managers.

• Reporting the progress to the PMO leader, ADM, ADE to facilitate the understating of the knowledge transition. • Coached and developed a steady state SharePoint and maintained a complete understanding of projects

managers needs and met their expectations with the client, develop a processes guide for the organization (around 30 - 40 processes in place).

• Training for processes improvement. • Responsible to manage and facilitate clients meeting to review the Account projects as needed. • Responsible for managing 6 direct reports and 15 indirect reports maintaining company data and intelligence for

the organization as needed when the Global PMO is not available. • Be a Global PMO Backup. • Responsible to update PPMC Project Cost Information for Luxottica, and manage the PPMC transition to the

account. • Manage and Maintain Luxottica PPMC NSSR projects. • Manage staff: set goals and provide support to the project team, lead projects, track team and manage milestones

TECHNICAL KNOWLEDGE & PERSONAL SKILLS

Abilities to work with Infrastructure projects and Application projects Coordinate Project Planning. Highly Motivated to work with It Environment Abilities to identify Issues Analytical Mind Abilities to work with Technical Staff Abilities to work with virtual teams.

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Abilities to coordinate Conflict resolution meetings Fluent in Spanish (Native) Learning Portuguese Advance in English

Technologies: Windows All, Unix, Linux, Citrix, Mac-OS, LAN, WAN, SAN, Cisco, HP, Lotus Notes,

Outlook/Exchange, IE, WebSphere, WebLogic, Site Scope, Quality Center, Helpdesk, Desktop, SQL, Storage Equipment (HPE Storage Libraries).

Software Applications: Microsoft Office 2003/XP/2000 (Excel, Access, Power Point, Outlook), Microsoft Visio

2003/2000, Microsoft SQL database 2000 and previous versions, Word Pro, Adobe Acrobat6.0, Symantec, PCAnywhere, Lync

Programming Languages: HTML, DHTML, ASP, Java, Java Beans, NetBeans IDE 6.5.1, XML, Perl, CGI, IIS, C, C++, Java,

VC++, Visual Basic, Delphi, SQL Server, Sybase, IMS DB/DC, COBOL, , , Crystal Reports, Lotus Notes, Rational Tools, UML, OOD, Pascal, Turbo Pascal, COBOL, Borland, C, Visual Basic, VMWare ESX.

Project & Risk Management: Microsoft Project 2003/2002/2000/98, Plan View,

Help Desk: Remedy, Service Manager 9, HP Open View, BackOffice Servers: Microsoft SQL Server, Microsoft Exchange Server, Microsoft SharePoint, Server, Microsoft

Project Server Operating Systems: Microsoft Windows (All), Linux distribution.

EDUCATION

Bachelor on System Engineering, Universidad Latina de Costa Rica.

Licensed Computer Systems focus on Project Management. Universidad Autónoma de Centro America.

Certifications: • Installation & Administration SQL Server – Universidad Latina de Costa Rica • Excellence Standards - HPE • Support and Supervisors Course - Service Strategies • Ethics and Conformity - HPE • Work as a team training. - HPE • App - Java Enterprise Computing – Universidad Latina de Costa Rica • Fix and Maintenance Computing – Universidad Latina de Costa Rica • Networking - Cisco Micros Systems Module 1 y 2. – Universidad Latina de Costa Rica • Installation, configuration and administration of Unix/Linux Servers – Universidad Tecnica Nacional • Information Technology Infrastructure Library V3 (ITilv3) – New Horizons • Project Management Fundamentals Certification. - HPE • Scrum Fundamentals Certified Credential. – New Horizons

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OF NOTE

Professional Development: Complete ongoing training in the areas of Azure Cloud, Open Stack. Certified Information Systems Security Professional, PMI-RMP. Currently applying for the PMP Certification (November, 30 2016).