Report on Warid Telecom

7/31/2019 Report on Warid Telecom

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Final Project

EFFECTS OF PERCEIVED ORGANIZATIONAL SUPPORT ON

JOB SATISFACTION; A STUDY OF WARID TELECOM

A REPORT

SUBMITTED TO THE DEPARTMENT OF MANAGEMENT SCIENCES,

VIRTUAL UNIVERSITY OF PAKISTAN

IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR

THE DEGREE OF MASTER IN BUSINESS ADMINISTRATION

Submitted By

Syed Iftikhar Hyder Naqvi

Department of Management Sciences,

Virtual University of Pakistan

Date of Submission: 14 August 2011



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Dedication

When I started my Masters in Business Administration, I was not sure to

sail through the strong opposing tides but it was my family in general and my

wife and son in particular to shoulder my responsibilities and pat me to move

forward, later came my Virtual fellows of the new institution, group-mates in

Askari who assisted throughout to accomplish the mission. I believe that no one

moves without his Parents prayers, and their dedicated grooming of the orphan

which always pays to the needy. So my mother stood praying as always.

I dedicate it to my parents due to whom I am what I am today, my loving

wife, children, sincere family members and friends.



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Acknowledgement

I am grateful to Allah, the most beneficent and most merciful who granted

me the strength and will to overcome the obstacles surfaced during completion of

this project, without which project would have never been completed.

Making a report of this stature couldn’t be possible without the grace of

Allah Almighty and continuous support of my respected Instructor HRM619, whogave me the knowledge, guidance and precious time, in accomplishing the report.

I extend extreme gratitude and appreciations to Ms. Madiha Rehman (my

project supervisor) for her sincere, patronage and assistance in the preparation of

this report.

I also feel indebted to the busy business people who spared time out of

their hectic schedules to supplement their feedback on this research.



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Executive Summary

The Job Satisfaction and Perceived Organizational Support are two

interrelated factors, and also interdependent variables; is a proven statement

over several decades through surveys, researches and intellectual works,

thus building theories over the statement making it base to move ahead.

Same is still under discussion in almost all organization to assess its

existence and its effects on the results output. With this, the research work

was undertaken to assess the same in Warid Telecom (Pvt) Ltd. with

objectives of assessment of availability of these both factors, their

correlation and finally recommending some measures to improve them to

the organization.

The proposal was prepared and then methodology finalized. Method

was simple to collect the data through a prepared questionnaire and also

interview the HR Manager. It also intended to reach the database of the

company which was denied due to their policy. However, the survey was

conducted as planned in three shifts of the Warid and also interviewed HR

Manager of the Office. The data was categorized as per their pay scales, in

four major parts. Then the assessment was carried out for all separately.

Later complete data was statistically analyzed through Correlation Formula

and Mean method. Analysis confirmed the statement later when

conclusions were drawn.

The finding confirmed that both the factors; Job Satisfaction and

Perceived Organizational Support, are existing abundantly in the



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organization’s employees and these are also correlated as they exist. Job

Satisfaction was amply seen in top salaried class and even the lowest

salaried class, which amazed us, however, middle salaried class had a little

feeling of injustice (when informally discussed with few of those

employees) as they were not that satisfied compared to the Top and lowest

salaried classes. Probably one reason could be that their perception of

support did not fit with them correctly or else, their feelings of injustice

occasionally boosted the misconceptions. Overall, employees are happy,

satisfied and progressing well even under stressed internal environment.

The situation is not alarmed at all however; there exist a need to improve

the situation for such employees.

Finally the recommendations are simple, one to improve the

situation by organizing training program for employees, giving feeling of

building their careers and on other hand, the missing part i.e. feedback of

employees be institutionalized. Present system is though very progressive

and paying to the organization, but without a system of organized correct

and timely feedback, this cannot improve.



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Table of ContentsAcknowledgment

Executive Summary

Section-I

1. Chapter 1….……………………………...………………………..Page # 09 1. Introduction ……………………………………………… 09

1.1 Human Resource ..………………………………………… 09 1.2 Background ……………………………………………… 09

1.3 Introduction to Topic ……………………………………… 10

1.4 Introduction of the Organization’s Business Sector ……… 10 1.5 Introduction of the Warid Telecom Pvt Ltd..............……… 13

1.6 Objectives ……………………………………………… 17 1.7 Significance ……………………………………………… 17

2. Chapter 2…………………………………………………………. Page # 18

2 Data Processing...... ………………………………………… 17 2.1 Data collection source and sampling ..……………………… 18

2.2 Data collection Tools/ Instruments ..……………………… 19

2.3 Reasons ............................................……………………… 20 2.4 Subjects / Participants .........................……………………… 20

2.5 Data Processing, Analysis and Interpretation …….………… 20 2.6 The Collected Data …….…........................................……… 21

2.7 Types of Supports Available ..........................…….………… 21 2.8 The Analysis of Data ….…........................................……… 21

2.6 Summary ...............…….…........................................……… 30

3. Chapter 3 Conclusions, Recommendations & Limitations ….......Page # 32

3.1 Conclusions ................……………………………………… 32 3.2 Recommendations.......……………………………………… 33

3.3 Limitations ………………….....…………………………… 34

3.4 Scope …………………..............…………………………… 35

Section-II4. Introduction of the Student……………………………………………..... 36

5. Bibliography …..………………………………………………………..... 65



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List of Illustrations

Figure1.1. Organization of Warid.....................………………..………15

Table 2.1 Satisfaction Level of Employees …………………………27

Figure 2.2 Satisfaction Level of Employees …………………………27

Table 2.3 Perceived Organizational Support …………………………28

Figure 2.4

Perceived Organizational Support …………………………28



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Section-I

Chapter-1

EFFECTS OF PERCEIVED ORGANIZATIONAL SUPPORT ON

JOB SATISFACTION; A STUDY OF WARID TELECOM

“True motivation comes from achievement, personal

development, job satisfaction, and recognition”

Frederick Herzberg 1923-2000, US psychologist

1. Introduction:

1.1. Human Resource is the focus today in the world for development and

management. No business, department, technology, government, state can

think of running its affairs without Human resource. The leaders are

human, not machines, the driving force is human, not motive, needs are

there due to the human, and they are fulfilled through human. Human; the

Great Creation by the Creator has done so much, that we enjoy the life to

optimum today, a saying still in debate to conclude. With human comes,

Motivation as the core ingredient to work and move forward in life

progressively. Motivation is also a variable dependent on needs and

satisfaction, leading to motivation with an assurance of loyalty to people

around him, including family, friends, work place colleagues and the

organization that he works for. What would make an employee motivated

to work with complete job satisfaction; is main issue to be focused.



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1.2. Background: This research will be marked as a milestone for future for

the organizations to review their support to their employees in order to

ensure their job satisfaction leading to their motivation and loyalty.

1.3. Introduction to the Topic. There are two important terminologies to be

explained. 1) Job satisfaction and 2) the perceived organizational support.

1.3.1. Job Satisfaction. The satisfaction over the job means

contentment that one feels in doing a job, happiness that he has

and it relates to his motivation, aptitude, working attitude,

developing and mental satisfaction, though job satisfaction is

not same as in meanings. Job satisfaction is a very important

feature which is regularly considered by business / other

organizations. The calculation is mostly done through the

attitude of the employees or rating their performance.

1.3.2. The Perceived Organizational Support. It is “the extent to

which individuals believe that their employing organization

values their contribution and cares for their well- being”

(Edwards & Peccei, 2010)1. The above statement says, that an

employee’s own perception about his identification by the

1 Definition by Wikipedia (On line):

http://en.wikipedia.org/wiki/Organizational_identification#Perceived_Organizational_Support



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employer organization. Organizational Identification is hallmark

in one’s professional life and his job satisfaction.

1.4. Introduction of the Organization’s Business Sector: If there was an

evolution in last few decades in Pakistan, Telecomm Sector can rightly

claim that Pakistan has gone through an evolutional change in this

Industry. Telecom Industry is large industry in Pakistan and growing

fast, adding new consumers, enlarging its operations across the country,

bringing areas in the coverage of the communication. This includes

following companies in Pakistan:

1.4.1. Pakistan Telecom Corporation Limited (PTCL)2: The largest

leading company that is providing the basic infrastructure to all

other telecom companies in Pakistan, and with largest customers

on landline, V-wireless, Evo Broadband, DSL etc. to its consumers

round the country. The Corporate has improved itself a great deal

after consolidation.

1.4.2. Ufone3. Ufone is subsidiary of PTCL and was established to

provide cellular services across Pakistan. Ufone is currently

providing quality services across Pakistan with low rates. Ufone

truly revolutionized the telecom industry after its launch due to

2 About Us (on line) http://www.ptcl.com.pk 3Cellular Companies of Pakistan (on Line) http://www.ntcpk.com

http://www.ptcl.com.pk/


http://www.ntcpk.com/






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affordability and easy reach by the middle class of the society. A

large share of the market is enjoyed by the company.

1.4.3. Telenor4. Another company in the industry that enjoys good

customer share in the market is Telenor, providing the services

with exciting products, packages and rates for the young class. The

company is well reputed in operations, being classified close to

Ufone.

1.4.4. Mobilink Pakistan Premier Cellular Company5 with the largest

market share as per its claims i.e. 10 Million Subscribers

nationwide. In fact the Mobilink has emerged to be the largest and

pioneers giants in the cellular services in Pakistan. Mobilink being

the pioneers of introducing cellular networks in Pakistan

established themselves as the major cellular company of Pakistan.

Covering almost every city of Pakistan, Mobilink is providing the

services at comparatively high cost, targeting top class of the

company. When compared to other companies like Ufone, Warid

and Telenor etc. this company is definitely unaffordable for the

middle or lower class of the company.

4Cellular Companies of Pakistan (on Line) http://www.ntcpk.com

5Cellular Companies of Pakistan (on Line) http://www.ntcpk.com/










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1.4.5. Paktel6

. Paktel is one of the oldest companies working in Pakistan,

who launched services of GSM in over 150 cities, covering a

reasonably large area to market its services. Rates as compared to

Ufone and Warid are higher however, compatible to provide

services to large customers with different market strategies.

1.4.6. Instaphone7. A small cellular company working in Pakistan

providing services basing on AMS technologies, with small

nationwide network but with strong signals wherever the services

are being provided with claims. The problem that Instaphone faces

is the missing GSM Network. The services are cheap as compared

to many companies in the market.

1.4.7. Wateen

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is the latest operation launched by Abu Dhabi Group in

Pakistan. It has gained a good name in the fields of internet and

provided so far a large number of products in shape of Wi-Fi

technologies, in addition to the Wateen Telephone services and

Television services in some areas.

1.5. Introduction of Warid Telecom.9 Abu Dhabi group won bid for license

of cellular services in Pakistan in 2004, and since then the management



8About Us (On Line) http://www.wateen.com

9About us (On Line) http://www.waridtel.com/ and Cellular Companies of Pakistan (on Line)







http://www.wateen.com/



http://www.waridtel.com/












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started planning of developing a dream network of quality with

affordability. Keeping in mind the fulfilment of customer needs, the

group decided to acquire network of premium quality and engaged

Ericsson in contract. Warid claims to be the only company in Pakistan to

provide its customer with such costly and high quality network within

their affordability. The objective being satisfied customer, the network

quality cannot be compromised. During the launch phase many such

achievements distinguish Warid from other operators, some of which are

listed below:

1.5.1. Launching services in 28 major cities at the same time.

1.5.2. Provision of State of the art billing system to ensure crystallized

charging records to be made available to customer.

1.5.3. Fastest acquisition of one million subscribers.

1.5.4. Most cities covered at the time of launch.

1.5.5. These are not all, there were many records achievements in

coming year as well e.g. EKN deal is considered to be biggest

financial agreement in Asian region.

1.5.6. Lowest customer complaints as per records printed by PTA,

proving customers' satisfaction and loyalty to its prepaid and

post-paid products.



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1.5.7. Warid currently provides services in more than 500 cities,

through state of the art network of closely 5000 sites.

1.5.8. Providing services to customer from closely 350 Outlets.

1.5.9. Warid has always focused on quality and never compromised

standards to gain more quantity and its management is showing

deep commitment to serve customers to an unmatched standards.

1.5.10. And this commitment will take Warid to a new height.

1.5.11. The Organization is as under:

Figure 1.1 – Organization Warid Telecom

Board Audit Committee

Chairman

Board of Dirs

CEO

Cor orate Governance & Audit

Govt. Relation & Regulatory Authority

En ineerin

Customer Services

Admin & Em lo ee Services

Sales & Marketin

Pro ect Mana ement Office

ualit Assurance

StrateLe alIT Finance

Human Resource



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1.5.12. Organizational Details:

1.5.12.1. Every division is either headed by A chief officer or a

GM/ Deputy GM.

1.5.12.2. In every division there are several departments

headed by Head of department (Either a senior

manager or a manager)

1.5.12.3. The hierarchies are defined considering the core

businesses aligned with the company's objective.

1.5.12.4. The maximum layers are mentioned below in

descending order:

1.5.12.4.1. Chief Executive Officer

1.5.12.4.2. Division Head (Chief / GM / DGM)

1.5.12.4.3. Head of Department

1.5.12.4.4. Manager

1.5.12.4.5. Assistant Manager

1.5.12.4.6. Senior Executive

1.5.12.4.7. Executive

1.5.12.4.8. Contractual Staff

1.5.12.5. Human Resource Department. This department

covers following:

1.5.12.5.1. Operations and Staffing

1.5.12.5.2. Quality

1.5.12.5.3.

Training1.5.12.5.4. Compensation and benefits

1.5.13. The Communication flow is in upwards, downwards and

horizontal, with electronic mail availability.

1.5.14. Appraisals are Performance based and to a certain level, the

appraisals are 360 degree basis.



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1.6. Objectives: The objective of this research are intended as under: -

1.6.1. To measure the level of the job satisfaction of the employees

1.6.2. Assess and evaluate the Support of an Organization to its

employees

1.6.3. Evaluate the effects of the support on employees’ job satisfaction

1.6.4. Suggest improvements in the support system after a careful

analysis of their effects, in order to enhance motivation of the

employees and productivity of organization.

1.7. Significance: This study is being conducted with an assumption that the

support provided by the organizations has direct impact on the job

satisfaction and it has correlation. By conduct of this study a clear picture

would emerge as to this statement is correct or otherwise. Despite it is an

educational research, this study will give a clear picture / feedback to thetarget organization about their support and its effects on the job

satisfaction for their employees. In case the assumption stood correct,

this study may also help the organization to improve the support system.

This study in addition will also provide an input over the satisfaction

level of the employees in Warid Telecom (Pvt) Ltd. thus helping the

organization to review the policies implemented on employees.



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CHAPTER 2DATA PROCESSING, ANALYSIS &

INTERPRETATION

2. Data Processing: The details of collection of data, analysis and

interpretation are in subsequent paragraphs.

2.1. Data Collection Sources and Sampling: Data was collected through

following sources:

2.1.1.

Sources2.1.1.1. Primary Source.

2.1.1.1.1. HR Manager. The HR Manager (who

disagreed to reveal his name in the paper) was

interviewed for collection of data.

2.1.1.1.2. Employees. A questionnaire was developed,

and after approval by the Instructor, it was

circulated to all the employees in the Warid

Telecom (Pvt) Ltd.

2.1.1.2. Secondary Source

2.1.1.2.1. Organization data available in the HR

Department of Warid Telecom was requested

from the HR Manager who did not agree to

provide any access to the data base. However,

he provided all required information needed

for the research work.

2.1.1.2.2. Literature available on motivational factors in

library

2.1.1.2.3. Internet was used to take the details of all

operators of the Telecom Industry in Pakistan.



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Focus remained to similar organizations for

better understanding.

2.1.2. Sample Size

2.1.2.1. Total strength of employees in Head Office of Warid

Telecom is approximately 700 employees. The employees

work in three shifts, of eight (8) hours each. Sometimes

the number of employees varies in the shifts as per

requirement of management. Like during Eid days,

National days etc. The list of the employees as per their

shifts are as following:

2.1.2.1.1. Shift-1. 331 Employees



2.1.2.2. A total of 150 Questionnaires were prepared containing 35

total questions. Later one question was removed and 34

were taken for the analysis. The conduct was carried out

in all three shifts to assess all employees working at

different timings. Out of total distributed 150

questionnaires, 113 forms were returned, but 7 of these

were either incomplete or double entries were made by the

employees thus removed from the analysis.

2.1.2.3. The sampling was Convenience Sampling.

2.2.

Data Collection Tools / Instruments: Multiple tools were used:-2.2.1. HR Manager was interviewed through a structured questionnaire.

The questionnaire and answers are attached at Annex A.

2.2.2. A prepared questionnaire (attached at Annex B) was conducted

from employees.



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2.3. Reasons. Multiple tools are selected for the reasons below:

2.3.1. The basic information was obtained from HR Manager through

structured interview.

2.3.2. Through questionnaire from employees the data was collected to

assess their satisfaction level due to support of the organization.

2.4. Subjects / Participants: Following are the subjects for this project: -

2.4.1. Warid Telecom Main Office Lahore has 709 employees working

2.4.2. Total 150 Employees were selected for survey

2.4.3. Total 113 Employees responded to the survey.

2.4.4. Seven questionnaires were destroyed due to double entries / blank

answers.

2.4.5. A total of 106 responded out of 709 employees (different pay scale

levels) of the Head Office of Warid Telecom in Lahore.

2.4.6. Sampling was through convenience sampling (random selection) of

available employees on 27 July 2011 in the head office.

2.5. Data Processing, Analysis and Interpretation:

2.5.1. The data collected was coded for processing in Excel Worksheet in

Microsoft Office.

2.5.2. The forms were categorized as per pay scales.

2.5.3. Negative questions were inversed while coding them.

2.5.4. Correlation, and Mean techniques are used to analyze the data.

2.5.5. Questionnaire Layout. Questionnaire (Annex B) is designed to

get data on the identified variables. The questionnaire includesclosed ended questions for variable based question. The

questionnaire was based on rating scale.

2.5.5.1. Strongly Disagree 01

2.5.5.2. Disagree 02

2.5.5.3. Neutral 03



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2.5.5.4. Agree 04

2.5.5.5. Strongly Agree 05

2.6. The Collected Data: Attached as Annexes G and H.

2.7. Type of Support Available: Refer to Annex A. The details of support

available in Warid Telecom (Pvt) Ltd are as following:-

2.7.1. Annual Team Top position. Each member gets Rs. 7000 PM.

2.7.2. Individual Champ/ Top Position. Gets Rs. 7000 PM for

following year.

2.7.3. Promised pay before each 1st

of the month.

2.7.4. Handsome Commissions paid for target oriented assignments.

2.7.5. Best performers of the month are taken for excursion trips and

entertaining events.

2.7.6. Special raises for individuals performing dedicatedly.

2.7.7. Best performance is recognized through Monthly News Letters.

2.7.8. Support available for the employees as a package of Warid Cell

phone on very low or marginal cost.

2.7.9. Some petrol is also promised to the managers on monthly basis,

other than salary.

2.8. Analysis of the Data. Analysis from the data has been carried out in two

different styles. Firstly; the data is analyzed through categorizing all

employees in their respective Salary Classes, Secondly; an overall

assessment is carried out to see overall impact of two variables. The

analysis are as following:-2.8.1. Salary Class Over PKR 100,000 (Details at Annex C)

Array – 1 Array – 2

POS Satisfaction

65 72

75 68

70 69



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73 6774 72

72 71

Correlation:

= – 0.05

2.8.1.1. The score of Satisfaction part questions is 69.8 out of

85 (4.1 out of 5) (mean), which is 82.1%, and higher

side, therefore safely it proves that these employees

are highly satisfied.

2.8.1.2. The score of POS part questions is 71.5 out of 85 (4.2

out of 5) (mean), which is 84.1%, therefore safely it

proves that they have perception of existence of

organizational support.

2.8.1.3. As per above the correlation between two factors job

Satisfaction and Perceived Organizational Support is

Negative for this salary class. Therefore, NO

correlation exists between two factors for these

employees of Warid.

2.8.1.4. The satisfaction factor is independent of POS factor

for this class.

2.8.1.5. Non existence of POS in this class is probably due to

following reasons:

X Mean/POS 71.5 Or 4.2

Y Mean/ Satisfaction 69.8 Or 4.1



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2.8.1.5.1. They are Top Managers and are

responsible to provide organizational

support to other employees.

2.8.1.5.2. They work with or without POS with

complete satisfaction.

2.8.1.5.3. There could be some other factors also

which are hidden/ unknown.

2.8.2. Salary Class Up to PKR 75,000 (Details at Annex D)

Array – 1 Array – 2

POS Satisfaction

44 43

65 61

57 63

63 65

65 61

57 63

66 69

7072

Correlation:

= 0.89

2.8.2.1. The score of Satisfaction part questions is 62.1 (3.7

out of 5) (mean) out of 85, which is 73%, and towards

higher side therefore safely it proves that these

employees are highly satisfied.

X Mean/ POS 60.9 Or 3.6




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2.8.2.2. When compared with Salary Class over PKR

100,000, it also reveals that satisfaction level is lower

than them.

2.8.2.3. The score of POS part questions is 60.9 (3.6 out of 5)

(mean) out of 85, which is 71.6% and towards higher

side, therefore safely it proves that they have

perception of existence of organizational support.

2.8.2.4. When compared with those with Salary over PKR

100,000, it also reveals that perception is lower than

them.



Positive for this salary class. Therefore, a correlation

exists between two factors for these employees of

Warid.

2.8.3. Salary Class Up to PKR 50,000 (Details at Annex E)

Array – 1.

Annex E, Employee 15 to 62, POS Factor, Colum POS

Array – 2.

Annex E, Employee 15 to 62, Satisfaction Factor, Colum Satisfaction

Correlation:

= 0.75

X Mean 61.9 Or 3.6

Y Mean 63.1 Or 3.7



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out of 5) (mean) out of 85, which is 74.2%, therefore

safely it proves that these employees are highly

satisfied.

2.8.3.2. When compared with upper Salary Class up to PKR

75,000, it also reveals that satisfaction level is higher

than them.


(mean) out of 85, which is 72.8%, therefore safely it



2.8.3.4. When compared with those with upper Salary class up

to PKR 75,000, it also reveals that perception is

higher than them.



Positive for this salary class. Therefore, a correlation

exists between two factors for these employees of

Warid.

2.8.4. Salary Class less than PKR 25,000 (Details at Annex F)

Array – 1.

Annex F, Employee 63 to 106, POS Factor, Colum POS

Array – 2.Annex F, Employee 63 to 106, Satisfaction Factor, Colum Satisfaction

X Mean/POS 61.7 Or 3.6

Y Mean/Satisfaction 65.4 Or 3.8



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Correlation:

= 0.77


out of 5) (mean) out of 85, which is 76.9% and

towards higher side, therefore safely it proves thatthese employees are highly satisfied.

2.8.4.2. When compared with upper Salary Class up to PKR

50,000, it also reveals that satisfaction level is higher

than them.


(mean) out of 85, which is 72.5%, therefore safely it



2.8.4.4. When compared with those with upper Salary class up

to PKR 50,000, it also reveals that perception is little

lower than them. That may speak of little

apprehension and job security issues.



Positive and strong for this salary class also.

Therefore, a correlation exists between two factors for

these employees of Warid. Comparing with higher

scale of salary class i.e. up to PKR 50,000, the

correlation is higher.



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Figure 2.2- Satisfaction Level of

Employees

34.6%

32.4%

18%

34.6%

2.8.5. Overall the employees are satisfied from their job in Warid

Telecom (Pvt) Ltd.

Questions Strongly Agreed Agreed Neutral Disagreed Strongly Disagree Not Answered

Q-1 67 34 2 1 2 0

Q-2 78 25 1 1 1 0

Q-3 78 19 3 3 1 1

Q-4 31 56 13 2 2 2

Q-5 45 20 31 7 2 1

Q-6 35 16 40 11 4 0

Q-7 14 64 18 13 7 0

Q-8 37 42 13 7 7 0

Q-9 10 36 16 22 17 5

Q-10 60 29 2 3 12 0

Q-11 19 31 36 15 5 0

Q-12 56 34 4 0 11 1

Q-13 31 36 36 1 2 0

Q-14 11 29 37 21 5 3

Q-15 17 34 20 32 2 1

Q-16 10 35 32 18 11 0

Q-17 24 44 21 17 0 0

Total 623 584 325 174 91 14

Percentage 34.6 32.4 18 9.7 5.0 0.8

Table 2.1- Satisfaction Level of Employees

2.8.5.1. Statistically seen it is

confirmed that

employees are satisfied

with their job.



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Figure 2.4- POS Factor

26.6%

37%

24%

2.8.6. Perceived Organization Support is existing in minds of employees

of Warid Telecom (Pvt) Ltd.

Strongly Agreed Agreed Neutral Disagreed Strongly Disagree Not Answered

Q-18 11 81 14 0 0 0

Q-19 28 40 23 15 0 0

Q-20 26 45 20 15 0 0

Q-21 31 43 18 14 0 0

Q-22 36 31 29 10 0 0

Q-23 33 37 20 16 0 0

Q-24 25 18 54 5 1 3

Q-25 26 36 26 17 1 0

Q-26 30 45 17 12 2 0

Q-27 20 38 36 12 0 0

Q-28 17 47 27 13 0 2

Q-29 25 35 30 15 1 0

Q-30 26 40 15 15 10 0

Q-31 27 43 25 5 6 0

Q-32 28 35 33 6 4 0

Q-33 47 25 16 14 4 0Q-34 44 28 29 1 4 0

Total 480 667 432 185 33 5

Percent 26.6 37.0 24.0 10.3 1.8 0.3

Table 2.3- POS Factor

2.8.6.1. Stands confirmed

as response says

63.6% are positive

that it exists.



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2.8.6.2. Is there a correlation between Job Satisfaction and

Perceived Organizational Support in employees of

Warid Telecom (Pvt) Ltd?

Array – 1.

Annex H, Employee 1 to 106, POS Factor, Colum POS

Array – 2.

Annex G, Employee 1 to 106, Satisfaction Factor, Colum Satisfaction

Correlation:

= 0.75



positively strong overall in the employees. Therefore,

there exists a strong correlation between two factors.

So the satisfaction largely depends on POS in the

employees.

X Mean/ POS 62.3 Or 3.7




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2.9. Summary. A summary of the analysis is presented as following:

2.9.1. Analysis Summary.

2.9.1.1. The job satisfaction level of employees in Warid

Telecom (Pvt) Ltd is high.

2.9.1.2. As per the interview of the HR Manager, the support to

employees exists in shape of incentives, salaries,

recognition, promotions and entertainment etc.

2.9.1.3. The employees also have high perception of

organizational support to them in positive.

2.9.1.4. POS is constant factor for all salary classes less over

PKR 100,000 class.

2.9.1.5. The organizational support has positive effects on the

employees’ job satisfaction for the lower salary classes

whereas it’s not affecting the higher salary classes.

2.9.1.6. Job satisfaction is a dependent variable on POS in

Warid.

2.9.1.7. The system of the Organization is crystallized and

supporting.

2.9.1.8. The high (above PKR 100,000) salaried employees

were found more satisfied as compared to other

categories, and the job satisfaction remains an

independent variable of POS. Refer to Annexes A-F

for details.2.9.1.9. Satisfaction level is constant for salary classes Up to

PKR 75,000 and PKR 50,000 whereas it increased in

Top Salary class and even lowest class. This has

different reasons, out of scope of study so is ignored.



31

2.9.2. Recommendations for the Organization

2.9.2.1. There are a number of individuals who have shown

negativity during this survey through their feedback.

The Organization may like to introduce them in details

with the privileges and the support being provided by

Warid Telecom (Pvt) Ltd.

2.9.2.2. Employees’ feedback may be made a regular feature so

that Organization can measure both factors on annual

basis for better improvements.

2.9.2.3. The internal office atmosphere is too tensed and tight

as apparent from breaks and monitoring. There is a

need to review the system, involving the employees in

process.

2.9.2.4. Since the satisfaction level is high in the lowest salaried

class (PKR 25,000) thus they may be given more

chances to improve their professional outlook and

performance.

2.9.2.5. There is a need to identify the reasons of negative

correlation between two factors (Satisfaction and POS)

in the highest salaried class. A separate study is

recommended for the purpose.



32

Chapter-3CONCLUSION, RECOMMENDATIONS &

LIMITATIONS

3. The important conclusions, recommendations and limitations are as following:

3.1. Conclusions

3.1.1. Higher salaried class in the Warid Telecom (Pvt) Ltd are highly

satisfied from their job as compared to the lower salaried

classes.

3.1.2. Overall the employees in all categories in Warid Telecom (Pvt)

Ltd are highly satisfied with their job.

3.1.3. Warid telecom has organized the Organizational Support in

logical manner, in shape of incentives, salaries, recognition,

promotions and entertainment etc.

3.1.4. The employees feel strong with Perceived Organizational

Support in the lower salaries classes.

3.1.5. There is a negative correlation of two variables in the highest

salaried class thus job satisfaction is independent of POS for

that class.

3.1.6. The organizational support has positive effects on the

employees’ job satisfaction, in Warid Telecom (Pvt) Ltd for all

salaried classes less top class i.e. over PKR 100,000.

3.1.7. A clear system of the Organization support exists in Warid

Telecom (Pvt) Ltd.

3.1.8. Top salaried class is strongly satisfied from their job as

compared to the other all salaried classes.

3.1.9. Warid has a considerable strength of employees in salary class

up to PKR 50,000, who are well trained and experienced for the



33

organization, but their POS is low with less correlation of two

variables.

3.1.10. Conclusions from Interview of HR Manager (Annex A):

Some of the important conclusions are as followings from

interview of the HR Manager:

3.1.10.1. Warid has clear system to evaluate performance.

3.1.10.2. All organizational support is based on performance

of the employees.

3.1.10.3. Warid’s working is also based on teams.

3.1.10.4. Warid has good system of transparency in working

evaluation of the employees.

3.1.10.5. Warid has no system to gauge the level of

satisfaction of its employees.

3.1.10.6. There seems no feedback system working for

employees.

3.1.10.7. Warid has very strict system of breaks and working

environment. Biometrics system is used for all

employees for check in / out times.

3.1.10.8. HR Department is contended about the satisfaction

level of employees.

3.2. Recommendations

3.2.1. Salary Class up to PKR 50,000 category has less dependence of

job satisfaction on POS as compared to other classes, thusWarid may review organizational support for this class for even

better promised performance.

3.2.2. There is no feedback system for the employees in the

Organization nor does the Organization conduct any survey for



34

employees satisfaction, which is needed to be done at least once

a year through professionals.

3.2.3. Employees’ feedback may be made a regular feature through a

suggestion box so that Organization can measure both factors

for better improvements in light of employees’ feedback .

3.2.4. Tight and stressed schedule of employees may also be reviewed

by the Organization for better environment.

3.2.5. Warid Telecom should also consider the courses abroad on

performance basis in respective fields for all classes.

3.3. Limitations. There were some limitation faced which are listed below:-

3.3.1. The time was short to conduct this survey. If an interaction with

the company being surveyed is established and observation is taken

for days, same survey can have better results with more concrete

recommendations.

3.3.2. This survey was conducted within 24 hours (one day), thus

interaction was too less and short.

3.3.3. The companies do not trust students and outsiders thus they do not

allow access to their database. The major anomaly in the survey is

that it is based on interview and no document is available to

support the findings.

3.3.4. Preparation for survey needs more than one week time, including

preparation of questionnaires, taking and fixing time with target

organization, coordinating with managers for their availability etc.

This whole process was missing a little in the survey.

3.3.5. Employees need to be explained the questionnaire and guided once

to fill. This could not be done as all of them were busy and some of



35

them destroyed the forms with wrong entries, non serious attitudes

and unwillingness to respond to an outsider.

3.3.6. Some of the questions remained unanswered in interview of HR

Manager which could be included for better picture of Job

Satisfaction and support available.

3.3.7. Official commitments of service also restricted time availability for

the conduct of study.

3.3.8. Scope of the Study:

3.3.8.1. The study was confined to one Operator (Warid Telecom)

in the Telecom Industry due to unwillingness of any other

company to allow the conduct of survey.

3.3.8.2. The survey was focussed around Job Satisfaction and

Perceived Organizational Support as topic dictates.



36

Section-II

4. Introduction of the student. Lieutenant Colonel Syed Iftikhar Hyder Naqvi,

(MC090400221) was commissioned in Azad Kashmir Regiment, in 1986,

and did his different courses with distinction in professional life. He is a

graduate of Command and Staff College Quetta and did different command,

instructional and staff assignments across the country. The officer remained

involved in the process of restructuring of Pakistan Army.

4.1.

Last Degree Obtained: B.Sc. (Hon) in Strategic Studies4.2. Organization’s Name: Pakistan Army

4.3. Designation: Lieutenant Colonel

4.4. Experience (Years): 27 Years



37

Annex A

QUESTIONNAIRE FOR THE HR MANAGER

WARID TELECOM (PVT) LTD

The interview was conducted informally, on 27 July 2011; however all the

questions were answered.

1. Question-1. What is the strength of the employees here in your office?

Answer:

2. Question-2. What is the rewarding system that your company follows

for the employees?

Answer: It is simply based on their performance, including their

attendance, and report by their supervisor.

3. Question-3. How do you carry out appraisals?

Answer: It is based on the reports and then prepared by the Managers

of respective departments.

4. Question-4. How performance is checked?

Answer: We have the observations through electronic means, report

by the supervisors and managers. The performance is

gauged on scoring method for which we have complete

system to follow. The report is compiled on monthly basis

declaring “Champ of the Month” and then his/ her name is

published in our News Letter.

5. Question-5. How the work is performed in office?

Shift-1 Shift-2 Shift-3 TotalOffice Employees 331 193 185 709



38

Answer: We have the working teams. All teams have a team leader

and the work is assigned to the teams accordingly.

6. Question-6. How Warid Telecom supports the employee for better

motivation, in your opinion?

Answer: We have a system of support:

a. Team Top position is declared annually. Each member

of the team is awarded Rs. 7000 PM in addition

b. Individual position is declared as Top Position of the

Year, or Champion of the Year who is also awarded Rs.

7000 PM for following year.

c. So a person in our company has a chance to earn Rs.

14000 PM if competes well.

d. During the 2½ years recession period of whole country

when there are our competitors who could not pay the

salaries of their employees and finally went for

downsizing of their organization, our company faced no

problems. Every employee gets his / her salary

guaranteed before each 1st

of the following month.

e. Handsome Commissions are paid on achieving targets

by the employees.

f. We also have arrangements for entertainment for our

best performing employees. On recommendations of the

Heads of Departments, a team each is selected. The



39

performance based selected teams are taken for an

excursion trips, entertaining events or outside the city.

g. Special raises are also given on performance basis for

the employees producing constantly good results. These

rates are not fixed and decided on performance of the

individuals.

h. Managers and many others get petrol for their cars/

conveyance at different scales.

i. All employees are given very low cost cell numbers

with a limit that is never used optimum by them.

7. Question-6. Does Warid also send or post their employees out of

Pakistan for better incentives on performance? Even

courses may be given for employees basing on their

performance?

Answer: No. Warid has nothing of this kind. However, when

requirement is felt, managers of concerned departments are

selected for the training abroad. Like technical training in

Engineering Department, a special training for new switch

board or new technology etc. Such activities are not based

on performance but the training is planned for essential

managers or technical persons who are later required to

work in that field. These are planned inside and outside

country both depending upon its availability and company’s

requirements.



40

8. Question-8. How transparency is assured while selecting the best

performers?

Answer: Initially there were some issues we faced in selection of

people. However, later we have also shifted to manual

records keeping for this activity. The system is now

matured and working well. For last four years I have not

received a single complain. Only one complain was

launched which was rejected after complete assessment as it

was found to be incorrect. The employees also feel very

confident of the system in vogue.

9. Question-9. Can you provide me complete organization of your

company?

Answer: I cannot give any paper. However an outline I can give you

as under:

.

Board Audit

Chairman

Board of

CEO

Corporate Governance & Audit

Govt. Relation & Regulatory Authority

Engineering

Customer Services

Admin & Employee Services

Sales & Marketing

Project Management Office (PMO)

Quality Assurance

StrategyLegalIT Finance

Human Resource



41

10. Question-10. Where you place the employees’ satisfaction level? Any

studies that you carryout to ascertain such things?

Answer: I am sure that it is at highest level. People are happy and

working best. We did not conduct any study; rather we also

do not allow such activities in our offices.

11. Question-11. What are the break timings for the employees and how

much relaxation is available for them during their working

hours?

Answer: We have eight hours shift for our employees. In each shift,

they have one 20 minutes break for lunch and two 10

minutes breaks for natural calls or smoke etc. Rest their

working is observed on the screens by the managers. In/out

timings are noted through the biometric scanners while

entering the office.

12. Question-12. Are you personally satisfied from your work and feel your

pay compatible to it?

Answer: Yes. I am so far satisfied.

This has been an honour to discuss your company with you. I am thankful

for the input that you provided and it will make base for my analysis.



42

Annex B

QUESTIONNAIRE

EFFECTS OF PERCEIVED ORGANIZATIONAL SUPPORT ON JOB

SATISFACTION

Name: Mr. / Ms. / Mrs. (Optional)

FIRM: WARID TELECOM (PVT) LTD Position /Grade: __________

Education/ Degree: ___________

Salary Package (PKR): (Tick the concerned please)

A: Up to 24,999 B: 25,000-49,999 C: 50,000-74,999

D: 75,000-100,000 E: Above 100,000

Rate the following statements in terms of your answers.

1. Strongly Disagree 01

2. Disagree 02

3. Neutral 034. Agree 04

5. Strongly Agree 05Important Notes:

a. The study is aimed to conduct an educational survey.

b. The information provided by the employees will not be disclosed with

names.

c. Confidentiality is assured.

d. Please fill in all the columns.

Job Satisfaction

Ser Questions (1) (2) (3) (4) (5)

a. In this organization, my job is very dull.

b. In this organization, currently I hate my job.

c. I found that my manager is a fool.

d. As a whole I really like my job.

e. If I got money by any means, I will quit my job.



43

f. The time spent in coffee breaks, lunch, &

vacations is best part of my job.

g. I enjoy thinking about my job when I'm not at

work.

h. The work I do is important to me, personally.

i. My job is just a way to make a living.

j. I enjoy taking on new responsibilities in my job.

k. My job is more than just a way to make a living.

l. I enjoy thinking of ways to improve the work I do

in my job.

m. The best part of my day is leaving work.

n. My salary is compatible to my performance/ job.

o. My organization provides the resources and tools

I need to do my job.

p. I am looking for new job with better salary.

q. My job is interesting to me.

POS

Ser Questions (1) (2) (3) (4) (5)

r. I get personal rewards from the work I do.

s. My organization always supports my work.

t. My organization makes it easier to accomplish

my work.

u. My manager always stands with me when

colleague challenged my work.

v. My manager takes full responsibility of goods

and bad.



44

w. My Boss values my contribution to organization

well being.

x. If Warid could hire someone to replace me at a

lower salary it would do so.

y. Warid Tel. would appreciate any extra effort from

me and recognizes openly.

z. My illness/ leaves /absence are not problems in

Warid.

aa. My Boss never disregards my best interests when

he makes decisions that affect me.

bb. Warid / my boss would forgive an honest mistake

on my part.

cc. Warid provides me great opportunity to move up

the ranks.

dd. Warid is willing to help me when I need a special

favour.

ee. Warid / my manager cares about my opinions.

ff. Warid tries to make my job as interesting as

possible.

gg. My supervisors are proud that I am part of this

organization.

hh. My job is totally secured with my present

performance.



45

Annex C

SALARY CLASS OVER PKR 100,000

JOB SATISFACTION FACTOR

Q Serial A B C D E F G H I J K L M N O P Q Satisfaction Y Mean

1 5 5 5 5 5 5 3 5 4 5 4 5 3 3 3 3 4 72 4.24

2 5 5 5 5 5 5 1 5 1 5 1 5 5 4 5 1 5 68 4.00

3 5 5 5 5 5 5 3 5 1 5 1 5 3 4 5 2 5 69 4.06

4 5 5 5 5 5 5 1 5 2 5 1 5 3 4 4 2 5 67 3.94

5 5 5 5 5 5 5 3 5 3 5 2 5 5 3 4 3 4 72 4.24

6 5 5 5 5 5 5 3 5 3 5 3 5 5 2 3 2 5 71 4.18

Total Average 5.0 5.0 5.0 5.0 5.0 5.0 2.3 5.0 2.3 5.0 2.0 5.0 4.0 3.3 4.0 2.2 4.7 69.8 4.1

POS FACTOR

Q Serial R S T U V W X Y Z AA BB CC DD EE FF GG HH POS X Mean

1 3 3 3 5 5 5 4 2 5 5 4 3 3 4 3 5 3 65 3.82

2 4 4 4 4 5 5 0 5 5 5 5 5 5 5 5 5 4 75 4.41

3 4 3 3 5 5 5 4 4 5 5 4 3 4 5 3 5 3 70 4.12

4 4 3 4 5 5 5 4 3 5 5 5 4 4 5 4 5 3 73 4.29

5 4 3 4 4 5 5 4 5 5 5 5 4 5 4 4 5 3 74 4.356 4 3 3 4 5 5 4 2 5 5 5 4 5 4 5 5 4 72 4.24

Total Average 3.8 3.2 3.5 4.5 5.0 5.0 3.3 3.5 5.0 5.0 4.7 3.8 4.3 4.5 4.0 5.0 3.3 71.5 4.2



46

Annex D

SALARY CLASS PKR 50,000 – 75,000



7 3 5 3 2 3 1 3 1 1 1 2 1 4 5 4 2 2 43 2.53

8 4 4 5 4 4 3 3 4 2 4 4 4 3 2 3 4 4 61 3.59

9 4 4 5 4 3 4 4 4 3 5 4 4 3 2 2 4 4 63 3.71

10 4 5 5 4 4 3 3 4 4 4 3 4 3 3 4 4 4 65 3.82

11 4 4 5 4 4 3 3 4 2 4 4 4 3 2 3 4 4 61 3.59

12 4 4 5 4 3 4 4 4 3 5 4 4 3 2 2 4 4 63 3.71

13 5 5 5 5 5 5 3 5 1 5 1 5 3 4 5 2 5 69 4.06

14 5 5 5 5 5 5 3 5 3 5 2 5 5 3 4 3 4 72 4.24

Total Average 4.1 4.5 4.8 4.0 3.9 3.5 3.3 3.9 2.4 4.1 3.0 3.9 3.4 2.9 3.4 3.4 3.9 62.1 3.7

POS FACTOR


7 3 2 2 2 3 2 2 4 4 2 3 2 3 3 3 2 2 44 2.59

8 4 4 4 4 4 4 3 4 4 4 4 4 4 4 3 3 4 65 3.82

9 3 3 3 4 4 4 3 3 3 4 4 3 3 4 3 3 3 57 3.3510 4 4 4 4 4 4 2 3 3 4 4 4 4 4 4 3 4 63 3.71

11 4 4 4 4 4 4 3 4 4 4 4 4 4 4 3 3 4 65 3.82

12 3 3 3 4 4 4 3 3 3 4 4 3 3 4 3 3 3 57 3.35

13 4 3 3 4 5 5 1 4 5 5 4 3 4 5 3 5 3 66 3.88

14 4 3 4 4 5 4 2 5 4 5 5 4 5 4 4 5 3 70 4.12

Total Average 3.6 3.3 3.4 3.8 4.1 3.9 2.4 3.8 3.8 4.0 4.0 3.4 3.8 4.0 3.3 3.4 3.3 60.9 3.6



47

Annex E

SALARY CLASS PKR 25,000 – 50,000



15 3 5 5 2 3 2 5 2 3 5 3 5 4 1 3 3 2 56 3.29

16 1 1 2 5 2 3 3 4 3 5 4 3 3 4 2 5 3 53 3.12

17 4 4 5 4 3 2 4 4 4 4 4 4 4 3 3 3 4 63 3.71

18 4 4 5 4 5 3 2 4 2 5 2 4 5 4 3 1 4 61 3.59

19 4 5 5 4 3 3 4 4 4 5 3 5 3 2 3 4 4 65 3.82

20 5 5 5 4 5 3 5 5 5 3 3 3 3 3 3 3 5 68 4.00

21 4 5 5 4 5 1 2 4 2 5 5 5 3 2 5 3 2 62 3.65

22 5 4 4 5 3 5 3 4 4 5 4 5 3 4 2 2 5 67 3.94

23 5 5 4 4 4 2 4 3 1 4 3 4 4 4 4 4 4 63 3.71

24 4 5 4 5 3 3 2 4 3 4 4 4 3 3 2 2 4 59 3.47

25 5 5 5 5 5 3 3 3 3 5 5 5 4 1 2 3 4 66 3.88

26 5 5 3 0 3 3 2 2 4 2 3 0 4 2 0 2 3 43 2.53

27 5 5 5 4 4 3 3 4 4 4 3 4 3 3 3 3 3 63 3.71

28 5 5 5 4 1 1 3 5 4 5 4 4 5 3 2 3 4 63 3.71

29 2 2 1 4 3 1 1 1 5 1 2 5 1 5 3 5 2 44 2.59

30 5 5 5 4 4 4 2 4 3 4 3 4 3 2 2 4 4 62 3.65

31 5 4 4 3 5 3 4 5 4 5 1 5 4 2 2 4 4 64 3.76

32 4 3 5 3 4 4 2 5 4 4 3 5 2 4 2 4 3 61 3.59

33 4 4 4 4 0 4 3 4 3 2 3 3 3 4 4 4 4 57 3.35

34 5 5 5 5 3 3 5 5 4 4 2 4 3 4 2 3 4 66 3.88

35 4 4 5 4 5 3 4 5 4 4 4 5 3 4 4 3 4 69 4.06

36 5 5 5 4 5 5 1 5 5 5 3 5 5 5 4 1 5 73 4.29

37 4 5 5 3 3 3 4 3 4 4 3 4 4 4 3 4 3 63 3.71

38 5 5 5 5 5 5 5 5 1 5 5 5 5 5 5 1 5 77 4.53



48

39 4 5 5 4 3 2 3 4 4 5 3 4 3 0 3 4 4 60 3.53

40 5 4 4 4 4 2 4 3 0 4 2 4 4 4 2 4 4 58 3.41

41 5 5 4 3 2 4 4 1 4 1 3 1 4 2 5 3 2 53 3.12

42 4 4 5 4 2 3 4 5 2 5 4 5 5 3 4 5 5 69 4.06

43 5 5 5 4 5 5 4 4 1 5 5 5 5 3 4 4 3 72 4.24

44 4 5 5 4 5 5 1 5 5 5 3 5 5 5 4 1 5 72 4.24

45 5 5 5 5 5 3 3 4 2 5 4 5 4 3 2 2 4 66 3.88

46 4 4 4 1 1 2 4 5 1 4 3 5 5 4 4 5 4 60 3.53

47 5 5 5 5 3 5 5 2 2 1 4 1 3 3 4 3 2 58 3.41

48 4 4 5 4 2 3 4 5 2 5 4 5 5 3 4 5 5 69 4.06

49 5 5 4 3 4 4 4 1 4 1 3 1 4 2 5 3 2 55 3.24

50 5 4 5 4 4 3 4 5 2 5 4 5 5 3 4 5 5 72 4.24

51 5 5 5 5 5 3 3 4 2 5 4 5 4 3 2 2 4 66 3.88

52 5 5 5 3 3 3 4 3 4 4 3 4 4 4 3 4 3 64 3.76

53 5 5 5 4 3 3 4 5 4 5 2 4 3 4 2 3 4 65 3.82

54 5 5 5 4 5 5 4 4 1 5 5 5 5 3 4 4 3 72 4.24

55 5 5 5 4 5 5 4 4 1 5 5 5 5 3 4 4 3 72 4.24

56 5 5 5 5 5 3 3 4 2 5 4 5 4 3 2 2 4 66 3.88

57 5 5 5 5 3 5 5 2 2 1 4 1 3 3 4 3 2 58 3.41

58 5 5 4 4 4 2 5 3 0 4 2 4 4 4 2 4 2 58 3.41

59 5 5 5 4 2 2 2 4 3 4 3 4 3 2 2 4 4 58 3.41

60 5 5 5 5 5 5 5 5 1 5 5 5 1 5 5 1 5 73 4.29

61 5 5 4 3 2 4 4 1 4 1 3 1 4 2 5 3 2 53 3.12

62 5 5 5 4 5 5 4 4 1 5 5 5 5 3 4 4 3 72 4.24

Total Average 4.5 4.6 4.6 3.9 3.6 3.3 3.5 3.8 2.9 4.0 3.5 4.0 3.8 3.2 3.2 3.3 3.6 63.1 3.7



49

POS FACTOR


15 2 2 3 4 4 5 3 5 4 5 5 3 4 5 2 5 5 66 3.88

16 3 5 3 4 4 3 3 4 4 2 3 3 4 3 3 4 3 58 3.41

17 3 3 3 4 4 4 2 3 4 4 4 4 3 4 3 4 4 60 3.53

18 4 4 4 4 4 4 3 3 4 3 4 5 4 4 4 4 4 66 3.88

19 2 3 3 3 3 4 5 1 3 4 3 3 3 4 2 4 5 55 3.24

20 5 5 5 5 5 5 3 5 5 5 5 5 5 5 5 5 5 83 4.88

21 5 4 4 4 4 4 0 3 4 4 4 4 4 3 3 2 3 59 3.47

22 3 4 3 4 4 3 3 4 1 4 4 5 4 3 4 5 5 63 3.71

23 4 3 4 4 4 4 2 4 4 2 4 4 5 5 5 4 5 67 3.94

24 4 4 4 3 2 3 3 3 2 3 3 3 2 3 3 2 4 51 3.00

25 4 3 3 2 3 4 2 2 3 3 4 2 1 3 3 3 5 50 2.94

26 4 4 3 2 4 2 3 2 4 3 0 2 1 1 2 3 4 44 2.59

27 4 4 4 5 5 4 2 3 3 3 3 4 4 4 4 3 3 62 3.65

28 5 4 4 4 4 4 3 4 3 4 4 3 4 4 3 5 4 66 3.88

29 1 2 2 3 3 2 3 5 4 2 2 1 1 2 2 2 3 40 2.35

30 4 4 4 4 2 2 4 4 4 4 4 2 2 3 4 5 5 61 3.59

31 4 3 3 3 3 3 3 3 3 3 3 2 2 3 4 5 3 53 3.12

32 3 5 5 5 3 5 4 3 4 4 4 3 2 4 4 4 4 66 3.88

33 3 3 3 3 3 4 3 4 3 3 4 4 5 3 4 4 5 61 3.59

34 4 4 4 3 3 3 3 3 2 3 4 4 4 2 4 2 4 56 3.29

35 4 4 4 4 4 4 1 4 5 4 4 4 4 4 4 4 4 66 3.88

36 5 5 5 5 5 4 1 4 5 4 4 4 4 4 5 5 5 74 4.35

37 4 4 4 3 3 2 3 2 3 3 2 3 4 4 4 4 5 57 3.35

38 4 5 5 5 5 5 1 5 5 5 5 5 5 5 5 5 5 80 4.71

39 4 3 4 4 4 5 3 3 4 4 3 4 3 4 4 5 4 65 3.82

40 4 4 4 2 2 4 2 4 4 4 4 4 4 4 4 3 3 60 3.53

41 4 2 2 4 3 3 3 3 2 2 3 3 2 3 3 2 3 47 2.76



50

42 4 5 5 5 5 5 1 5 5 5 5 5 5 5 5 5 5 80 4.71

43 4 5 5 5 5 5 1 5 4 3 3 5 5 5 5 5 5 75 4.41

44 5 5 5 5 5 4 1 4 5 4 4 4 4 4 5 5 5 74 4.35

45 4 4 4 4 4 4 3 4 5 4 4 3 3 4 3 4 4 65 3.82

46 5 4 4 4 5 4 3 4 4 4 2 4 4 4 4 4 5 68 4.00

47 2 2 2 2 3 2 3 2 4 3 2 2 1 1 1 1 1 34 2.00

48 4 5 5 5 5 5 2 5 5 5 5 5 5 5 5 5 5 81 4.76

49 4 2 2 4 3 3 3 3 2 2 3 3 2 3 3 2 3 47 2.76

50 4 5 5 5 5 5 1 5 5 5 5 5 5 5 5 5 5 80 4.71

51 4 4 4 4 4 4 3 4 5 4 4 3 3 4 3 4 4 65 3.82

52 4 4 4 3 3 3 3 2 3 3 2 3 4 4 3 4 5 57 3.35

53 3 2 2 3 3 2 3 2 3 2 3 4 3 2 4 4 4 49 2.88

54 4 5 5 5 5 5 1 5 4 3 3 5 5 5 5 5 5 75 4.41

55 4 5 5 5 5 5 1 5 4 3 3 5 5 5 5 5 5 75 4.41

56 4 4 4 4 4 4 3 4 5 3 4 3 3 4 3 4 4 64 3.76

57 2 3 2 2 3 2 3 2 4 3 2 2 1 1 1 1 1 35 2.06

58 4 4 2 2 2 4 2 4 4 3 2 4 1 4 4 3 3 52 3.06

59 4 4 4 4 2 2 2 4 4 4 4 2 2 3 4 5 5 59 3.47

60 4 5 5 5 5 5 1 5 5 5 5 5 5 5 5 5 5 80 4.71

61 4 2 2 4 3 3 3 3 2 2 3 3 2 3 3 2 3 47 2.76

62 4 5 5 5 5 5 1 5 4 3 3 5 5 5 5 5 5 75 4.41

Total Average 3.8 3.8 3.8 3.9 3.8 3.8 2.4 3.6 3.8 3.5 3.5 3.6 3.4 3.7 3.7 3.9 4.1 61.9 3.6



51

Annex F

SALARY CLASS LESS THAN PKR 25,000



63 4 4 0 4 5 5 2 4 4 4 2 4 4 2 5 3 2 58 3.41

64 5 5 5 4 5 3 4 5 5 5 5 5 4 1 1 3 3 68 4.00

65 4 5 4 3 4 4 4 1 4 1 3 1 4 2 5 3 2 54 3.18

66 4 4 4 1 5 2 4 5 1 4 3 5 5 4 4 5 4 64 3.76

67 5 5 5 5 3 5 5 2 2 1 4 1 3 3 4 3 2 58 3.41

68 4 4 5 4 4 3 4 5 2 5 4 5 5 3 4 5 5 71 4.18

69 4 5 5 4 5 5 1 5 5 5 3 5 5 5 4 1 5 72 4.24

70 5 5 5 4 3 3 4 5 4 5 2 4 3 4 2 3 4 65 3.82

71 5 5 5 3 3 3 4 3 4 4 3 4 4 4 3 4 3 64 3.76

72 5 5 5 5 5 5 5 5 1 5 5 5 5 5 5 1 5 77 4.53

73 4 5 5 4 3 2 3 4 4 5 3 4 3 0 3 4 4 60 3.53

74 5 5 5 4 5 5 4 4 1 5 5 5 5 3 4 4 3 72 4.24

75 5 5 5 5 5 3 3 4 2 5 4 5 4 3 2 2 4 66 3.88

76 5 4 4 4 4 4 4 3 0 4 2 4 4 4 2 4 4 60 3.53

77 4 4 4 4 3 4 2 4 2 4 4 4 4 4 2 2 4 59 3.47

78 5 5 5 4 3 5 4 4 4 5 4 4 4 3 2 3 4 68 4.00

79 5 5 5 4 5 3 4 5 5 5 5 5 4 1 1 3 3 68 4.00

80 1 5 2 3 4 4 4 1 4 1 3 1 4 2 5 3 2 49 2.88

81 4 4 5 4 4 3 4 5 2 5 4 5 5 3 4 5 5 71 4.18

82 5 5 5 4 5 5 4 4 1 5 5 5 5 3 4 4 3 72 4.24

83 5 4 4 4 4 4 4 3 0 4 2 4 4 4 2 4 4 60 3.53

84 5 5 5 5 3 5 5 2 2 1 4 1 3 3 4 3 2 58 3.41

85 4 4 5 4 2 3 4 5 2 5 4 5 5 3 4 5 5 69 4.06

86 4 5 5 4 5 5 1 5 5 5 3 5 5 5 4 1 5 72 4.24



52

87 4 5 5 4 3 4 3 4 4 5 3 4 3 0 3 4 4 62 3.65

88 5 5 5 4 5 5 4 4 4 5 5 5 5 3 4 4 3 75 4.41

89 5 5 5 5 5 3 3 4 4 5 4 5 4 3 2 2 4 68 4.00

90 5 5 5 3 3 3 4 3 4 4 3 4 4 4 3 4 3 64 3.76

91 5 4 4 4 4 2 4 3 0 4 2 5 4 4 2 4 4 59 3.47

92 5 5 5 4 5 5 4 4 1 5 5 5 5 3 4 4 3 72 4.24

93 5 5 5 5 5 3 3 4 2 5 4 5 4 3 2 2 4 66 3.88

94 5 5 5 4 5 3 5 5 5 3 3 3 3 3 3 3 5 68 4.00

95 4 5 5 4 5 5 2 4 2 5 5 5 3 2 5 3 2 66 3.88

96 5 4 4 5 3 5 3 4 4 5 4 5 3 4 2 2 5 67 3.94

97 4 5 4 5 3 3 2 4 3 4 4 4 3 3 2 2 4 59 3.47

98 5 5 5 5 5 3 3 3 3 5 5 5 5 1 2 3 4 67 3.94

99 5 5 3 0 3 3 2 2 4 2 3 5 4 2 5 2 3 53 3.12

100 5 5 5 4 4 4 2 4 3 4 3 4 3 2 2 4 4 62 3.65

101 5 5 5 5 3 3 5 5 4 4 2 4 3 4 2 3 4 66 3.88

102 5 5 5 3 3 3 4 3 4 4 3 4 5 4 3 4 3 65 3.82

103 5 5 5 5 5 5 5 5 4 5 5 5 5 5 5 1 5 80 4.71

104 5 5 2 3 4 4 4 4 4 1 3 1 4 2 5 3 2 56 3.29

105 5 5 5 4 5 5 4 4 3 5 5 5 4 3 4 4 3 73 4.29

106 4 5 5 4 5 5 3 5 5 5 3 5 4 5 4 1 5 73 4.29

Total Average 4.6 4.8 4.5 4.0 4.1 3.8 3.5 3.9 3.0 4.2 3.6 4.2 4.1 3.0 3.3 3.1 3.7 65.4 3.8



53

POS FACTOR


63 2 2 4 3 4 3 3 4 2 3 4 4 4 3 3 3 3 54 3.18

64 2 3 3 3 3 3 3 3 4 3 4 2 2 3 3 5 3 52 3.06

65 4 2 2 4 3 3 3 3 2 2 3 3 2 3 3 2 3 47 2.76

66 4 4 4 4 5 4 3 4 4 4 2 4 4 4 4 4 5 67 3.94

67 2 2 2 2 3 2 3 2 4 3 2 2 1 1 1 1 1 34 2.00

68 4 5 5 5 5 5 1 5 5 5 5 5 5 5 5 5 5 80 4.71

69 4 5 5 5 5 4 1 4 5 4 4 4 4 4 5 5 5 73 4.29

70 3 2 2 3 3 2 3 2 3 2 3 4 3 2 4 4 4 49 2.88

71 4 4 4 3 3 2 3 2 3 3 2 3 4 4 4 4 5 57 3.35

72 4 5 5 5 5 5 1 5 5 5 5 5 5 5 5 5 5 80 4.71

73 4 3 4 4 4 5 3 3 4 4 3 4 3 4 4 5 4 65 3.82

74 4 5 5 5 5 5 1 5 4 3 3 5 5 5 5 5 5 75 4.41

75 4 4 4 4 4 4 3 4 5 4 4 3 4 4 3 4 4 66 3.88

76 4 4 4 2 2 4 2 4 4 4 4 4 4 4 4 3 3 60 3.53

77 4 4 4 4 4 4 3 4 4 4 4 3 4 4 4 4 4 66 3.88

78 3 3 4 4 4 3 3 4 2 3 4 5 4 3 4 4 3 60 3.53

79 2 3 3 3 3 3 3 3 4 3 4 2 2 3 3 5 3 52 3.06

80 4 2 2 4 3 3 3 3 2 2 3 3 2 3 3 2 3 47 2.76

81 4 5 5 5 5 5 1 5 5 5 5 5 5 5 5 5 5 80 4.71

82 2 5 5 5 5 5 1 5 4 3 3 5 5 5 5 5 5 73 4.29

83 2 4 4 2 2 4 2 4 4 4 4 4 4 4 4 3 3 58 3.41

84 2 2 2 2 3 2 3 2 4 3 2 2 1 1 1 1 1 34 2.00

85 1 5 5 5 5 5 1 5 5 5 5 5 5 5 5 5 5 77 4.53

86 5 5 5 5 5 4 1 4 5 4 4 4 4 4 5 5 5 74 4.35

87 4 3 4 4 4 5 3 3 4 4 3 4 3 4 4 5 4 65 3.82

88 2 5 5 5 5 5 1 5 4 3 3 5 5 5 5 5 5 73 4.29

89 4 4 4 4 4 4 3 4 5 4 4 3 3 4 3 4 4 65 3.82



54

90 4 4 4 3 3 3 3 2 3 3 2 3 4 4 3 4 5 57 3.35

91 4 4 4 2 2 4 1 4 4 4 4 4 4 4 4 3 3 59 3.47

92 4 5 5 5 5 5 1 5 4 3 3 5 5 5 4 5 5 74 4.35

93 4 4 4 4 4 4 3 4 5 4 4 3 4 4 2 4 4 65 3.82

94 1 5 5 5 5 5 3 5 4 4 4 4 4 5 5 5 5 74 4.35

95 1 4 4 4 4 4 0 3 4 4 4 4 4 3 3 2 3 55 3.24

96 3 4 3 4 4 3 3 4 1 4 4 5 4 3 4 5 5 63 3.71

97 4 4 4 3 2 3 3 3 2 3 3 3 2 3 3 2 4 51 3.00

98 4 3 3 2 3 4 2 2 3 3 4 2 1 3 3 3 5 50 2.94

99 4 4 3 2 4 2 3 2 4 3 0 2 1 1 2 3 4 44 2.59

100 2 4 4 4 2 2 2 4 4 4 4 2 2 3 4 5 5 57 3.35

101 4 4 4 3 3 3 3 3 2 3 4 4 4 2 4 2 4 56 3.29

102 4 4 4 3 3 2 3 2 3 3 2 3 4 4 4 4 5 57 3.35

103 3 5 5 5 5 5 1 5 5 5 5 5 5 5 5 5 5 79 4.65

104 4 2 2 4 3 3 3 3 2 2 3 3 2 3 3 2 3 47 2.76

105 4 5 5 5 5 5 1 5 4 3 3 5 5 5 5 5 5 75 4.41

106 2 5 4 5 4 4 2 4 5 4 4 4 4 4 5 5 5 70 4.12

Total Average 3.3 3.9 3.9 3.8 3.8 3.7 2.2 3.7 3.8 3.5 3.5 3.7 3.5 3.7 3.8 3.9 4.1 61.7 3.6



55

Annex G

ALL SALARY CLASSES



1 5 5 5 5 5 5 3 5 4 5 4 5 3 3 3 3 4 72 4.24

2 5 5 5 5 5 5 1 5 1 5 1 5 5 4 5 1 5 68 4.003 5 5 5 5 5 5 3 5 1 5 1 5 3 4 5 2 5 69 4.06

4 5 5 5 5 5 5 1 5 2 5 1 5 3 4 4 2 5 67 3.94

5 5 5 5 5 5 5 3 5 3 5 2 5 5 3 4 3 4 72 4.24

6 5 5 5 5 5 5 3 5 3 5 3 5 5 2 3 2 5 71 4.18

7 3 5 3 2 3 1 3 1 1 1 2 1 4 5 4 2 2 43 2.53

8 4 4 5 4 4 3 3 4 2 4 4 4 3 2 3 4 4 61 3.59

9 4 4 5 4 3 4 4 4 3 5 4 4 3 2 2 4 4 63 3.71

10 4 5 5 4 4 3 3 4 4 4 3 4 3 3 4 4 4 65 3.82

11 4 4 5 4 4 3 3 4 2 4 4 4 3 2 3 4 4 61 3.59

12 4 4 5 4 3 4 4 4 3 5 4 4 3 2 2 4 4 63 3.71

13 5 5 5 5 5 5 3 5 1 5 1 5 3 4 5 2 5 69 4.06

14 5 5 5 5 5 5 3 5 3 5 2 5 5 3 4 3 4 72 4.24

15 3 5 5 2 3 2 5 2 3 5 3 5 4 1 3 3 2 56 3.29

16 1 1 2 5 2 3 3 4 3 5 4 3 3 4 2 5 3 53 3.12

17 4 4 5 4 3 2 4 4 4 4 4 4 4 3 3 3 4 63 3.71

18 4 4 5 4 5 3 2 4 2 5 2 4 5 4 3 1 4 61 3.59

19 4 5 5 4 3 3 4 4 4 5 3 5 3 2 3 4 4 65 3.82

20 5 5 5 4 5 3 5 5 5 3 3 3 3 3 3 3 5 68 4.00

21 4 5 5 4 5 1 2 4 2 5 5 5 3 2 5 3 2 62 3.65

22 5 4 4 5 3 5 3 4 4 5 4 5 3 4 2 2 5 67 3.94

23 5 5 4 4 4 2 4 3 1 4 3 4 4 4 4 4 4 63 3.71

24 4 5 4 5 3 3 2 4 3 4 4 4 3 3 2 2 4 59 3.47



56

25 5 5 5 5 5 3 3 3 3 5 5 5 4 1 2 3 4 66 3.88

26 5 5 3 0 3 3 2 2 4 2 3 0 4 2 0 2 3 43 2.53

27 5 5 5 4 4 3 3 4 4 4 3 4 3 3 3 3 3 63 3.71

28 5 5 5 4 1 1 3 5 4 5 4 4 5 3 2 3 4 63 3.71

29 2 2 1 4 3 1 1 1 5 1 2 5 1 5 3 5 2 44 2.59

30 5 5 5 4 4 4 2 4 3 4 3 4 3 2 2 4 4 62 3.65

31 5 4 4 3 5 3 4 5 4 5 1 5 4 2 2 4 4 64 3.76

32 4 3 5 3 4 4 2 5 4 4 3 5 2 4 2 4 3 61 3.59

33 4 4 4 4 0 4 3 4 3 2 3 3 3 4 4 4 4 57 3.35

34 5 5 5 5 3 3 5 5 4 4 2 4 3 4 2 3 4 66 3.88

35 4 4 5 4 5 3 4 5 4 4 4 5 3 4 4 3 4 69 4.06

36 5 5 5 4 5 5 1 5 5 5 3 5 5 5 4 1 5 73 4.29

37 4 5 5 3 3 3 4 3 4 4 3 4 4 4 3 4 3 63 3.71

38 5 5 5 5 5 5 5 5 1 5 5 5 5 5 5 1 5 77 4.53

39 4 5 5 4 3 2 3 4 4 5 3 4 3 0 3 4 4 60 3.53

40 5 4 4 4 4 2 4 3 0 4 2 4 4 4 2 4 4 58 3.41

41 5 5 4 3 2 4 4 1 4 1 3 1 4 2 5 3 2 53 3.12

42 4 4 5 4 2 3 4 5 2 5 4 5 5 3 4 5 5 69 4.06

43 5 5 5 4 5 5 4 4 1 5 5 5 5 3 4 4 3 72 4.24

44 4 5 5 4 5 5 1 5 5 5 3 5 5 5 4 1 5 72 4.24

45 5 5 5 5 5 3 3 4 2 5 4 5 4 3 2 2 4 66 3.88

46 4 4 4 1 1 2 4 5 1 4 3 5 5 4 4 5 4 60 3.53

47 5 5 5 5 3 5 5 2 2 1 4 1 3 3 4 3 2 58 3.41

48 4 4 5 4 2 3 4 5 2 5 4 5 5 3 4 5 5 69 4.06

49 5 5 4 3 4 4 4 1 4 1 3 1 4 2 5 3 2 55 3.24

50 5 4 5 4 4 3 4 5 2 5 4 5 5 3 4 5 5 72 4.24

51 5 5 5 5 5 3 3 4 2 5 4 5 4 3 2 2 4 66 3.88

52 5 5 5 3 3 3 4 3 4 4 3 4 4 4 3 4 3 64 3.76

53 5 5 5 4 3 3 4 5 4 5 2 4 3 4 2 3 4 65 3.82

54 5 5 5 4 5 5 4 4 1 5 5 5 5 3 4 4 3 72 4.24



57

55 5 5 5 4 5 5 4 4 1 5 5 5 5 3 4 4 3 72 4.24

56 5 5 5 5 5 3 3 4 2 5 4 5 4 3 2 2 4 66 3.88

57 5 5 5 5 3 5 5 2 2 1 4 1 3 3 4 3 2 58 3.41

58 5 5 4 4 4 2 5 3 0 4 2 4 4 4 2 4 2 58 3.41

59 5 5 5 4 2 2 2 4 3 4 3 4 3 2 2 4 4 58 3.41

60 5 5 5 5 5 5 5 5 1 5 5 5 1 5 5 1 5 73 4.29

61 5 5 4 3 2 4 4 1 4 1 3 1 4 2 5 3 2 53 3.12

62 5 5 5 4 5 5 4 4 1 5 5 5 5 3 4 4 3 72 4.24

63 4 4 0 4 5 5 2 4 4 4 2 4 4 2 5 3 2 58 3.41

64 5 5 5 4 5 3 4 5 5 5 5 5 4 1 1 3 3 68 4.00

65 4 5 4 3 4 4 4 1 4 1 3 1 4 2 5 3 2 54 3.18

66 4 4 4 1 5 2 4 5 1 4 3 5 5 4 4 5 4 64 3.76

67 5 5 5 5 3 5 5 2 2 1 4 1 3 3 4 3 2 58 3.41

68 4 4 5 4 4 3 4 5 2 5 4 5 5 3 4 5 5 71 4.18

69 4 5 5 4 5 5 1 5 5 5 3 5 5 5 4 1 5 72 4.24

70 5 5 5 4 3 3 4 5 4 5 2 4 3 4 2 3 4 65 3.82

71 5 5 5 3 3 3 4 3 4 4 3 4 4 4 3 4 3 64 3.76

72 5 5 5 5 5 5 5 5 1 5 5 5 5 5 5 1 5 77 4.53

73 4 5 5 4 3 2 3 4 4 5 3 4 3 0 3 4 4 60 3.53

74 5 5 5 4 5 5 4 4 1 5 5 5 5 3 4 4 3 72 4.24

75 5 5 5 5 5 3 3 4 2 5 4 5 4 3 2 2 4 66 3.88

76 5 4 4 4 4 4 4 3 0 4 2 4 4 4 2 4 4 60 3.53

77 4 4 4 4 3 4 2 4 2 4 4 4 4 4 2 2 4 59 3.47

78 5 5 5 4 3 5 4 4 4 5 4 4 4 3 2 3 4 68 4.00

79 5 5 5 4 5 3 4 5 5 5 5 5 4 1 1 3 3 68 4.00

80 1 5 2 3 4 4 4 1 4 1 3 1 4 2 5 3 2 49 2.88

81 4 4 5 4 4 3 4 5 2 5 4 5 5 3 4 5 5 71 4.18

82 5 5 5 4 5 5 4 4 1 5 5 5 5 3 4 4 3 72 4.24

83 5 4 4 4 4 4 4 3 0 4 2 4 4 4 2 4 4 60 3.53

84 5 5 5 5 3 5 5 2 2 1 4 1 3 3 4 3 2 58 3.41



58

85 4 4 5 4 2 3 4 5 2 5 4 5 5 3 4 5 5 69 4.06

86 4 5 5 4 5 5 1 5 5 5 3 5 5 5 4 1 5 72 4.24

87 4 5 5 4 3 4 3 4 4 5 3 4 3 0 3 4 4 62 3.65

88 5 5 5 4 5 5 4 4 4 5 5 5 5 3 4 4 3 75 4.41

89 5 5 5 5 5 3 3 4 4 5 4 5 4 3 2 2 4 68 4.00

90 5 5 5 3 3 3 4 3 4 4 3 4 4 4 3 4 3 64 3.76

91 5 4 4 4 4 2 4 3 0 4 2 5 4 4 2 4 4 59 3.47

92 5 5 5 4 5 5 4 4 1 5 5 5 5 3 4 4 3 72 4.24

93 5 5 5 5 5 3 3 4 2 5 4 5 4 3 2 2 4 66 3.88

94 5 5 5 4 5 3 5 5 5 3 3 3 3 3 3 3 5 68 4.00

95 4 5 5 4 5 5 2 4 2 5 5 5 3 2 5 3 2 66 3.88

96 5 4 4 5 3 5 3 4 4 5 4 5 3 4 2 2 5 67 3.94

97 4 5 4 5 3 3 2 4 3 4 4 4 3 3 2 2 4 59 3.47

98 5 5 5 5 5 3 3 3 3 5 5 5 5 1 2 3 4 67 3.94

99 5 5 3 0 3 3 2 2 4 2 3 5 4 2 5 2 3 53 3.12

100 5 5 5 4 4 4 2 4 3 4 3 4 3 2 2 4 4 62 3.65

101 5 5 5 5 3 3 5 5 4 4 2 4 3 4 2 3 4 66 3.88

102 5 5 5 3 3 3 4 3 4 4 3 4 5 4 3 4 3 65 3.82

103 5 5 5 5 5 5 5 5 4 5 5 5 5 5 5 1 5 80 4.71

104 5 5 2 3 4 4 4 4 4 1 3 1 4 2 5 3 2 56 3.29

105 5 5 5 4 5 5 4 4 3 5 5 5 4 3 4 4 3 73 4.29

106 4 5 5 4 5 5 3 5 5 5 3 5 4 5 4 1 5 73 4.29

Total Marks 482 496 487 424 414 385 363 413 303 440 362 439 411 329 347 333 393 6821 401.24

Total Average 4.5 4.7 4.6 4.0 3.9 3.6 3.4 3.9 2.9 4.2 3.4 4.1 3.9 3.1 3.3 3.1 3.7 64.3 3.8

Legend: Over 100,000 Less than 75,000 Less than 50,000 Less than 25,000



59

Annex H

ALL SALARY CLASSES

POS FACTOR


1 3 3 3 5 5 5 2 2 5 5 4 3 3 4 3 5 3 63 3.71

2 4 4 4 4 5 5 0 5 5 5 5 5 5 5 5 5 4 75 4.41

3 4 3 3 5 5 5 2 4 5 5 4 3 4 5 3 5 3 68 4.00

4 4 3 4 5 5 5 2 3 5 5 5 4 4 5 4 5 3 71 4.18

5 4 3 4 4 5 5 2 5 5 5 5 4 5 4 4 5 3 72 4.24

6 4 3 3 4 5 5 2 2 5 5 5 4 5 4 5 5 4 70 4.12

7 3 2 2 2 3 2 4 4 4 2 3 2 3 3 3 2 2 46 2.71

8 4 4 4 4 4 4 3 4 4 4 4 4 4 4 3 3 4 65 3.82

9 3 3 3 4 4 4 3 3 3 4 4 3 3 4 3 3 3 57 3.35

10 4 4 4 4 4 4 4 3 3 4 4 4 4 4 4 3 4 65 3.82

11 4 4 4 4 4 4 3 4 4 4 4 4 4 4 3 3 4 65 3.82

12 3 3 3 4 4 4 3 3 3 4 4 3 3 4 3 3 3 57 3.35

13 4 3 3 4 5 5 5 4 5 5 4 3 4 5 3 5 3 70 4.12

14 4 3 4 4 5 4 4 5 4 5 5 4 5 4 4 5 3 72 4.24

15 4 2 3 4 4 5 3 5 4 5 5 3 4 5 2 5 5 68 4.00



60

16 3 5 3 4 4 3 3 4 4 2 3 3 4 3 3 4 3 58 3.41

17 3 3 3 4 4 4 4 3 4 4 4 4 3 4 3 4 4 62 3.65

18 4 4 4 4 4 4 3 3 4 3 4 5 4 4 4 4 4 66 3.88

19 4 3 3 3 3 4 1 1 3 4 3 3 3 4 2 4 5 53 3.12

20 5 5 5 5 5 5 3 5 5 5 5 5 5 5 5 5 5 83 4.88

21 5 4 4 4 4 4 0 3 4 4 4 4 4 3 3 2 3 59 3.47

22 3 4 3 4 4 3 3 4 1 4 4 5 4 3 4 5 5 63 3.71

23 4 3 4 4 4 4 4 4 4 2 4 4 5 5 5 4 5 69 4.06

24 4 4 4 3 2 3 3 3 2 3 3 3 2 3 3 2 4 51 3.00

25 4 3 3 2 3 4 4 2 3 3 4 2 1 3 3 3 5 52 3.06

26 4 4 3 2 4 2 3 2 4 3 0 2 1 1 2 3 4 44 2.59

27 4 4 4 5 5 4 4 3 3 3 3 4 4 4 4 3 3 64 3.76

28 5 4 4 4 4 4 3 4 3 4 4 3 4 4 3 5 4 66 3.88

29 5 2 2 3 3 2 3 5 4 2 2 1 1 2 2 2 3 44 2.59

30 4 4 4 4 2 2 4 4 4 4 4 2 2 3 4 5 5 61 3.59

31 4 3 3 3 3 3 3 3 3 3 3 2 2 3 4 5 3 53 3.12

32 3 5 5 5 3 5 4 3 4 4 4 3 2 4 4 4 4 66 3.88

33 3 3 3 3 3 4 3 4 3 3 4 4 5 3 4 4 5 61 3.59

34 4 4 4 3 3 3 3 3 2 3 4 4 4 2 4 2 4 56 3.29

35 4 4 4 4 4 4 5 4 5 4 4 4 4 4 4 4 4 70 4.12



61

36 5 5 5 5 5 4 5 4 5 4 4 4 4 4 5 5 5 78 4.59

37 4 4 4 3 3 2 3 2 3 3 2 3 4 4 4 4 5 57 3.35

38 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 84 4.94

39 4 3 4 4 4 5 3 3 4 4 3 4 3 4 4 5 4 65 3.82

40 4 4 4 2 2 4 4 4 4 4 4 4 4 4 4 3 3 62 3.65

41 4 2 2 4 3 3 3 3 2 2 3 3 2 3 3 2 3 47 2.76

42 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 84 4.94

43 4 5 5 5 5 5 5 5 4 3 3 5 5 5 5 5 5 79 4.65

44 5 5 5 5 5 4 5 4 5 4 4 4 4 4 5 5 5 78 4.59

45 4 4 4 4 4 4 3 4 5 4 4 3 3 4 3 4 4 65 3.82

46 5 4 4 4 5 4 3 4 4 4 2 4 4 4 4 4 5 68 4.00

47 4 2 2 2 3 2 3 2 4 3 2 2 1 1 1 1 1 36 2.12

48 4 5 5 5 5 5 4 5 5 5 5 5 5 5 5 5 5 83 4.88

49 4 2 2 4 3 3 3 3 2 2 3 3 2 3 3 2 3 47 2.76

50 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 84 4.94

51 4 4 4 4 4 4 3 4 5 4 4 3 3 4 3 4 4 65 3.82

52 4 4 4 3 3 3 3 2 3 3 2 3 4 4 3 4 5 57 3.35

53 3 2 2 3 3 2 3 2 3 2 3 4 3 2 4 4 4 49 2.88

54 4 5 5 5 5 5 5 5 4 3 3 5 5 5 5 5 5 79 4.65

55 4 5 5 5 5 5 5 5 4 3 3 5 5 5 5 5 5 79 4.65



62

56 4 4 4 4 4 4 3 4 5 3 4 3 3 4 3 4 4 64 3.76

57 4 3 2 2 3 2 3 2 4 3 2 2 1 1 1 1 1 37 2.18

58 4 4 2 2 2 4 4 4 4 3 2 4 1 4 4 3 3 54 3.18

59 4 4 4 4 2 2 4 4 4 4 4 2 2 3 4 5 5 61 3.59

60 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 84 4.94

61 4 2 2 4 3 3 3 3 2 2 3 3 2 3 3 2 3 47 2.76

62 4 5 5 5 5 5 5 5 4 3 3 5 5 5 5 5 5 79 4.65

63 4 2 4 3 4 3 3 4 2 3 4 4 4 3 3 3 3 56 3.29

64 4 3 3 3 3 3 3 3 4 3 4 2 2 3 3 5 3 54 3.18

65 4 2 2 4 3 3 3 3 2 2 3 3 2 3 3 2 3 47 2.76

66 4 4 4 4 5 4 3 4 4 4 2 4 4 4 4 4 5 67 3.94

67 4 2 2 2 3 2 3 2 4 3 2 2 1 1 1 1 1 36 2.12

68 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 84 4.94

69 4 5 5 5 5 4 5 4 5 4 4 4 4 4 5 5 5 77 4.53

70 3 2 2 3 3 2 3 2 3 2 3 4 3 2 4 4 4 49 2.88

71 4 4 4 3 3 2 3 2 3 3 2 3 4 4 4 4 5 57 3.35

72 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 84 4.94

73 4 3 4 4 4 5 3 3 4 4 3 4 3 4 4 5 4 65 3.82

74 4 5 5 5 5 5 5 5 4 3 3 5 5 5 5 5 5 79 4.65

75 4 4 4 4 4 4 3 4 5 4 4 3 4 4 3 4 4 66 3.88



63

76 4 4 4 2 2 4 4 4 4 4 4 4 4 4 4 3 3 62 3.65

77 4 4 4 4 4 4 3 4 4 4 4 3 4 4 4 4 4 66 3.88

78 3 3 4 4 4 3 3 4 2 3 4 5 4 3 4 4 3 60 3.53

79 4 3 3 3 3 3 3 3 4 3 4 2 2 3 3 5 3 54 3.18

80 4 2 2 4 3 3 3 3 2 2 3 3 2 3 3 2 3 47 2.76

81 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 84 4.94

82 4 5 5 5 5 5 5 5 4 3 3 5 5 5 5 5 5 79 4.65

83 4 4 4 2 2 4 4 4 4 4 4 4 4 4 4 3 3 62 3.65

84 4 2 2 2 3 2 3 2 4 3 2 2 1 1 1 1 1 36 2.12

85 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 85 5.00

86 5 5 5 5 5 4 5 4 5 4 4 4 4 4 5 5 5 78 4.59

87 4 3 4 4 4 5 3 3 4 4 3 4 3 4 4 5 4 65 3.82

88 4 5 5 5 5 5 5 5 4 3 3 5 5 5 5 5 5 79 4.65

89 4 4 4 4 4 4 3 4 5 4 4 3 3 4 3 4 4 65 3.82

90 4 4 4 3 3 3 3 2 3 3 2 3 4 4 3 4 5 57 3.35

91 4 4 4 2 2 4 5 4 4 4 4 4 4 4 4 3 3 63 3.71

92 4 5 5 5 5 5 5 5 4 3 3 5 5 5 4 5 5 78 4.59

93 4 4 4 4 4 4 3 4 5 4 4 3 4 4 2 4 4 65 3.82

94 5 5 5 5 5 5 3 5 4 4 4 4 4 5 5 5 5 78 4.59

95 5 4 4 4 4 4 0 3 4 4 4 4 4 3 3 2 3 59 3.47



64

96 3 4 3 4 4 3 3 4 1 4 4 5 4 3 4 5 5 63 3.71

97 4 4 4 3 2 3 3 3 2 3 3 3 2 3 3 2 4 51 3.00

98 4 3 3 2 3 4 4 2 3 3 4 2 1 3 3 3 5 52 3.06

99 4 4 3 2 4 2 3 2 4 3 0 2 1 1 2 3 4 44 2.59

100 4 4 4 4 2 2 4 4 4 4 4 2 2 3 4 5 5 61 3.59

101 4 4 4 3 3 3 3 3 2 3 4 4 4 2 4 2 4 56 3.29

102 4 4 4 3 3 2 3 2 3 3 2 3 4 4 4 4 5 57 3.35

103 3 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 83 4.88

104 4 2 2 4 3 3 3 3 2 2 3 3 2 3 3 2 3 47 2.76

105 4 5 5 5 5 5 5 5 4 3 3 5 5 5 5 5 5 79 4.65

106 4 5 4 5 4 4 4 4 5 4 4 4 4 4 5 5 5 74 4.35

Total Marks 421 399 400 409 411 405 370 387 407 384 380 386 375 398 395 415 425 6767 398.06

Total Average 3.6 3.8 3.8 3.9 3.9 3.8 2.4 3.7 3.8 3.6 3.6 3.6 3.5 3.8 3.7 3.9 4.0 62.3 3.7

Legend: Over 100,000 Less than 75,000 Less than 50,000 Less than 25,000



65

5. Bibliography. This project work is prepared with the help of:

5.1. Virtual University of Pakistan, Handouts STA630, (On line)

Available http://vulms.vu.edu.pk/Library/library.aspx

5.2. Virtual University of Pakistan, LMS, HRM619, (On line)

Available http://vulms.vu.edu.pk/

5.3. NTCPK, Cellular Companies of Pakistan (on Line)

Available http://www.ntcpk.com/

5.4. Annual Report 2010, Wateen Annual Report 2010, (On Line)

Available http://www.wateen.com

5.5. Details published by Abu Dhabi Group on About us (On Line)

Available http://www.waridtel.com/index.php

5.6. HRM619, “Project” Instructions contained, (On line)

Available http://vulms.vu.edu.pk/Library/library.aspx

5.7. HR Manager, Warid Telecom (Pvt) Ltd. (Personal Communication, July 27, 2011)

5.8. Robert Eisenberger, Jim Cummings, Stephen Armeli & Patrick Lynch (1997), Perceived

Organizational Support, Discretionary Treatment and Job Satisfaction, Journal of

Applied Psychology, Vol. 82, No. 5, 812-820 (On line) Available:

http://psycnet.apa.org/journals/apl/62/2/237/

5.9. Dr. Robert Eisenberger, Perceived Organizational Support, (On line) Available:

http://www.psychology.uh.edu/faculty/Eisenberger/POS.html

http://vulms.vu.edu.pk/Library/library.aspx



http://vulms.vu.edu.pk/







http://www.waridtel.com/index.php


















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