Repair Guide

SMP-Series Products

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Agenda

• Warning

• Product Disassembly○ SMP-WEBPLUS○ SMP-WEB / SMP-PRO2○ SMP-WEB3 / SMP-PRO3

SMP-WEB3N / SMP-PRO3N

• Product Serial Number and License Key

Warning!

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[Important]

• Only Cayin Authorized Resellers are allowed to perform the procedures in this document. You may violate the warranty if you disassemble Cayin’s product without permission.

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Notice

• Before you disassemble an SMP player○ Wear antistatic gloves to prevent damaging

components○ Carefully use a screwdriver and not to harm the

surface of PCB○ All connectors must be plugged in the correct

direction

Product Disassembly

SMP-WEBPLUS

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1. Logo and Model

2. Mark

3. Product information and serial number sticker

Package (1)

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1. Product

2. Accessories

(Power cable, wall-mount kit, product CD)

3. Product Quick Installation Guide

Package (2)

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DISASSEMBLY SMP-WEBPLUS PLAYERDISASSEMBLY SMP-WEBPLUS PLAYER

UnscrewCase

UnscrewCase

Disassembly Steps

RemoveHard-Disk

Drive

RemoveHard-Disk

Drive

RemoveDOM & DRAM

RemoveDOM & DRAM

RemovePowerSupply

RemovePowerSupply

RemoveMotherboard

RemoveMotherboard FinishFinish

STEP 1STEP 1 STEP 2STEP 2 STEP 3STEP 3 STEP 4STEP 4 STEP 5STEP 5 STEP 6STEP 6

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• Unscrew top case and open it.

Unscrew Case

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1. Motherboard

2. DRAM & Disk-on-Module (Store system firmware)

Inside Player

3. Hard-Disk Drive

4. Power Supply

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Remove Hard-Disk Drive (1)

Unplug the IDE cable and the power connector (1, 2, 3)

Unscrew four screws and remove the HDD bracket from the product case

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Remove Hard-Disk Drive (2)

• Unscrew HDD from the bracket

• You must set HDD to master for using it in SMP-WEBPLUS

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Remove DOM

• DOM (Disk-on-Module) locates besides DRAM

• Remove it gently from IDE connector

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Remove DRAM

• Press 2 DRAM latches and remove it from the socket

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Remove Power Supply (1)

• Unplug ATX power connector

• Press the latch and pull up the connector

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Remove Power Supply (2)

4433

• Unscrew five screws then you can remove power supply from its place

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• Unscrew five screws; then you can remove the power supply

Remove Power Supply (2)

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• Remove front panel connector

Remove Motherboard (1)

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• Loose the 4 screws at 4 corners of the motherboard

• Remove the motherboard from the box

Remove Motherboard (2)

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Disassembly - Finish

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Installation-Wall Mount

• SMP-WEBPLUS equips wall-mount kit to let you mount the player on the wall or behind the screen

• Beware of the ventilation when you install player; don’t block air circulation

Product Disassembly

SMP-WEB/SMP-PRO2

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Package

• Product package and Serial Number sticker

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DISASSEMBLY SMP-WEB/SMP-PRO2 PLAYERDISASSEMBLY SMP-WEB/SMP-PRO2 PLAYER

RemoveUpperCase

RemoveUpperCase

Disassembly Steps

RemoveCF, HDD &HDD Rack

RemoveCF, HDD &HDD Rack

RemoveDRAM

RemoveDRAM

Unlock Rear Panel

Unlock Rear Panel

RemoveMotherboard

RemoveMotherboard FinishFinish

STEP 1STEP 1 STEP 2STEP 2 STEP 3STEP 3 STEP 4STEP 4 STEP 5STEP 5 STEP 6STEP 6

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Remove Upper Case

• Slide the upper case backward to open it.

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Inside Player

1. DRAM

2. HDD and HDD racket

3. HDD upper rack screw

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Remove CF and HDD

• Release the HDD rack screw, you can remove HDD upper rack from the base

• The firmware Compact Flash Card locates beneath the HDD

• Remove CF card by dragging it in the direction of arrow

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Remove HDD from Drive Bay

• Unplug IDE cable and remove HDD from the box

• Unscrew four screws around the upper rack and remove HDD

• You must set HDD to the slave mode

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Remove HDD Rack

• Unscrew those 4 screws around the HDD rack

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Remove DRAM

• Push DRAM’s latch to unlock DRAM from socket.

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• You can unload the rear panel by unscrewing it in two sides.

Inside Player

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Remove Motherboard

• Gently remove the motherboard by sliding it in the right direction.

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Disassembly - Finish

Product Disassembly

SMP-WEB3/SMP-PRO3SMP-WEB3N/SMP-PRO3N

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Remove Power Supply (1)

• Product package• Model and package

information• Serial number sticker

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DISASSEMBLY SMP-WEB3(N) / SMP-PRO3(N) PLAYERDISASSEMBLY SMP-WEB3(N) / SMP-PRO3(N) PLAYER

RemoveBox

RemoveBox

Disassembly Steps

RemoveCover

RemoveCover

RemoveHDD

RemoveHDD

RemoveDOM

RemoveDOM

RemoveMotherboard

RemoveMotherboard FinishFinish

STEP 1STEP 1 STEP 2STEP 2 STEP 3STEP 3 STEP 4STEP 4 STEP 5STEP 5 STEP 6STEP 6

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• Take out the box from the package carton

Remove Box

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Remove Cover

• To remove the upper cover, you must unscrew four screws on the top and bottom.

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Inside Player

• After opening the top cover, you will see

(1) Slim HDD

(2) Firmware flash (DOM)

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Remove HDD (1)

• To remove HDD and the rack from the box, you must release four screws in four corners.

• After removing HDD and rack, you can release HDD screws from rack.

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Remove HDD (2)

• You must set HDD to master for SMP-WEB3/ PRO3/ WEB3N/ PRO3N

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Remove Firmware DOM

• To remove the firmware flash disk (DOM), just unplug it from the IDE socket

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Remove Motherboard (1)

• To remove the motherboard from the box, you must release 4 hexagonal screws from the VGA and COM port connectors.

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Remove Motherboard (2)

• Release 4 screws around the corners and remove the motherboard from the case

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Disassembly - Finish

Product Serial Number and

License Key

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Serial Number

• Serial Number is very important to communicate with Cayin

• You can find Serial Number on Carton and Product Box

• The initial 2 letters is product model:

SW: SMP-WEB

SP: SMP-PRO2

WP: SMP-WEBPLUS

WE: SMP-WEB3

PR: SMP-PRO3

CM: CMS server

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License Key

• You can find the product license key on the rear panel of the product. It combines 8~10 digits.

• When you recover the system or replace the system flash memory, you will be asked to enter the Key in first start up.