Regional WorkforceDevelopment Summit 2002

The 4th information revolution . . .

• 3000 BC Mesopotamia

• 1300 BC China

• 1450 AD Germany

Leadership!

We are in the middle of a 15 year process the will

eliminate or dramatically change ninety percent of all

white collar jobs.

1 day in 2001 = Year’s trade in 1949, global

calls in 1984.

Source: Charles Handy, The Elephant and the Flea

Uncertainty: We don’t know when things will get back

to normal.

Ambiguity: We no longer know what “normal”

means.

<1000A.D.: paradigm shift: 1000s of years1000: 100 years for paradigm shift

1800s: > prior 900 years1900s: 1st 20 years > 1800s

2000: 10 years for paradigm shift

21st century: 1000X tech change

than 20th century (“the ‘Singularity,’ a merger between humans and computers that is so rapid and profound it represents a rupture in the fabric of human history”)

Ray Kurzweil

E-DMVE-DMV

Retinal Scan IDRetinal Scan IDEye TestEye Test

License VendingLicense Vending

We Are In A Brawl With No

Rules!

“The corporation as we know it,

which is now 120 years old, is not likely to survive the next 25

years. Legally and financially, yes, but not structurally and

economically.”

Peter Drucker, Business 2.0 (08.00)

“There’s going to be a fundamental change in the

global economy unlike anything we have had since

the cavemen began bartering.”

Arnold Baker, Chief Economist, Sandia National Laboratory

“It used to be that the big ate the small.

Now the fast eat the slow.”

Geoff Yang, IVP/ (Institutional Venture Partners)

White-collarWhite-collarRevolutionRevolution

“OK . . . Enough!,

So What do I Do”

Leverage

Bench Strength

VenturersWanted!VenturersWanted!

“What’s in the shortest supply now are great teams led by great leaders.”

John Doer, venture capitalist

Characteristics of an Admired Leader

_____ Ambitious_____ Broad-

minded_____ Caring_____ Competent_____ Cooperative_____ Courageous_____ Dependable_____ Determined_____ Fair-minded_____ Forward-

looking

_____ Honest_____ Imaginative_____ Independent_____ Inspiring_____ Intelligent_____ Loyal_____ Mature_____ Self-controlled_____ Straightforward_____ Supportive

Characteristics of an Admired Leader

13% Ambitious 40% Broad-minded 23% Caring 63% Competent 28% Cooperative 29% Courageous 32% Dependable 17% Determined 49% Fair-minded 75% Forward-looking

88% Honest 28% Imaginative 5% Independent 68% Inspiring 40% Intelligent 11% Loyal 13% Mature 5% Self-controlled 33% Straightforward 41% Supportive

Characteristics of an Admired Leader

• Honest• Forward-looking• Inspiring• Competent

Characteristics of an Admired Leader

• Trustworthiness• Expertise• Dynamism

Projects

70,000

Alignment

Four fatal assumptions.

1. Understand

2. Agree

3. Care

4. Take appropriate action

The biggest problem with leadership

communication is the illusion that it has

occurred.

The biggest problem . . .

CIO Magazine

“The State of the CIO” Report

Survey of 500 CIOs and CTOs

“The State of the CIO” The personal skills most important for CIO success

Effective Communication

Understand Business Process and Ops.

Strategic Thinking and Planning

Thorough knowledge of technical options

Negotiations skills

Ability to influence/salesmanship

Technical proficiency

70%

58%

46%

31%

19%

17%

10%

CIO Magazine Research: The State of the CIO, 2002-2003

"Of all management problems, at least 60% are the result of faulty communication.“ Peter Drucker

Leaders must communicate a million

complicated things when they fail to communicate

a few simple profound ones.

WOW Projects!

. . . miles of slack in the system

“The high-impact project is the gem . . . the nugget . . . the

fundamental atomic particle from which the new white collar world will be constructed and/or reconstructed.

Projects should be, well, WOW!”

Tom Peters The Project 50

WOW!Project Nuggets

• The Reframe

Small ideas get Bigger

• Quick Prototyping

Slow results get Faster

WOW!Project Nuggets

• The Reframe

Small ideas get Bigger

Rule #1:Never accept an assignment as is.

“The problem is never how to get new, innovative thoughts into your mind, but how to get old ones out.”

— Dee Hock

Do you have a

to don’t list?

WOW!Project Nuggets

• Quick Prototyping

Slow results get Faster

WOW!Projects

BIBO

“The ‘surplus society’ has a surplus of

similar companies, employing similar people, with similar educational

backgrounds, coming up with similar

ideas, producing similar things, with

similar prices and similar quality.”

Kjell Nordstrom and Jonas Ridderstrale, Funky Business

“Once an enterprise understands what the brand is all about, it gives direction to the whole enterprise. You know what products/services you're supposed to make and not make. You know how you're supposed to answer your telephone. You know how you're supposed to package things. It gives a set of principles to an entire enterprise.”

Shelley Lazarus, Chairman Ogilvy and Mather

companies that get it

What does Harley

Davidson sell?

“What we sell is the ability for a 43-year-old accountant to dress

in black leather, ride through small towns and have people be

afraid of him.”Harley exec, quoted in Results-based Leadership

Jack WelchJack Welch

Question: What is the primary difference between the top 20% and the middle 70%.

Answer: “Passion, they care more, they want to win more. Passion. It’s always the difference. Passion”

In Chess What Makes a Grand Master?

IQ?Spatial Reasoning Ability?

. . . . passion

there is no chance, no fate no destiny

that can circumvent, hinder or control

the firm resolve of a determined soul

Ella Wheeler Wilcox

www.tompeters.com

boydclarke@tompeters.com

2002