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Regional ForumsDeputy Secretary Disability, Housing and Community Services
Agenda
• Provide an Update on some –DHHS matters– Whole of Government issues
Overview of the Community Sector – from DHHS perspective• DHHS funds:
–244 organisations–$233 million– to provide 709 separate services –across 14 program areas
• Very important and growing sector
Community Sector Relations Unit (CSRU)
• DHHS has established a central co-ordinating unit responsible for community sector relations.
• The CSRU involves:– Strategic and policy issues (Jo White)– Quality and Safety Team (Mandy
Bosworth)– Grants Management Team (Ulo Raabus)
Governance
Peaks Network and Government – Strategic Forum
Regulatory and Government PolicyPartnership Agreement
Industry Development Unit
DHHS Community Sector Steering Committee
Program Policy and PerformanceService Standard development
Community Sector Contract Management Network
Contract Management & MonitoringRoundtables on multi-service organisations
External Interface
(Strategic)
Internal DHHS
(Strategic)
InternalDHHS
(Operational)
Quality & Safety Framework Evaluation• Quality Futures introduced in 2009• Commitment to review Framework
after 3 years• Riley and Riley feedback:
– Lots of positives • common set of principles and standards• Useful framework to ensure NGO’s doing the
right thing• All organisations now have a process and a
Quality Improvement Plan in place and are 98% compliant.
• Quality and Safety team – helpful and supportive
• Lot of value, especially the on-site visits
Riley and Riley feedback (continued)• Areas for Improvement
– Framework needs to be more nuanced - one size does not fit all.
– Diversity of views on workbooks, some regarded them as onerous, others a useful tool
– Too much focus on safety, not much on quality
– Many do not see it as part of service delivery
– Multiple DHHS contact points for CSOs
Overview of Quality & Safety changes• Wont have ‘one size fits all’ - no requirement
to formally submit Workbooks after July• Have to demonstrate a process for
continuous quality improvement – show evidence that standards are being met
• Agree which standards, depending on your service type, fall back position will be Quality Futures
• Participate in audits to the agreed service standards
• Continue to report Code 1 and 2 rated incidents
Quality & Safety changes (continued)• Quality and Safety monitoring will become
more integrated into operational contract management processes
• Quality and Safety Team – take on regulatory role perform independent audits
• Provide tools, resources and support to Operational units and NGOs
• New process commence after the last workbooks - towards end 2012
• Information session later in the year
Other Government Issues
• Indexation• Fair Work Australia decision
–Treasury–DHHS project
• Joint Reference Group • Survey of sector
• State of the State Address• Cost of Living Round Table 28th March