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Redefining Tradition. Redesign Your Reference Desk: Get Rid of It! Joyce Meldrem Loras College Lori Mardis Northwest Missouri State University Carolyn Johnson Northwest Missouri State University. Library Setting. Student body Mixed patron needs Medium-sized academic library - PowerPoint PPT Presentation
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ACRL 12th National Conference
Redefining Tradition
Redesign Your Reference Desk: Get Rid of It!
Joyce MeldremLoras College
Lori MardisNorthwest Missouri State University
Carolyn JohnsonNorthwest Missouri State University
ACRL 12th National Conference
Library Setting
• Student body • Mixed patron needs • Medium-sized academic
library• Growing online presence• Reference personnel
ACRL 12th National Conference
Rationale
• Decline in reference questions
ACRL 12th National Conference
Rationale
• Increase in traditional library instruction
• Demand for online library instruction
• Increase in use of library web pages
ACRL 12th National Conference
Rationale
ACRL 12th National Conference
Process
• History• Review of literature
ACRL 12th National Conference
Process
• Discussion and Analysis• Recommendation and
Proposal• Implementation• Marketing
ACRL 12th National Conference
Process
• Assessment – Customer Satisfaction Survey– Library Employee Survey– Grapevine
ACRL 12th National Conference
Physical Setting
ACRL 12th National Conference
Physical Setting
ACRL 12th National Conference
Physical Setting
ACRL 12th National Conference
Physical Setting
ACRL 12th National Conference
Physical Setting
ACRL 12th National Conference
Adapting Services
On-call hours
ACRL 12th National Conference
Adapting Services
Open-door system
ACRL 12th National Conference
Adapting Services
Phone contact list
ACRL 12th National Conference
Adapting Services
“Get an Answer”
ACRL 12th National Conference
Adapting Services
“Ask a Librarian”
ACRL 12th National Conference
Expanding Services
Course-management system library orientation and instruction
ACRL 12th National Conference
Expanding Services
Course-management system library orientation and instruction
ACRL 12th National Conference
Expanding Services
Course-management system library orientation and instruction
ACRL 12th National Conference
Expanding Services
Course-management system library orientation and instruction
ACRL 12th National Conference
Expanding Services
ACRL 12th National Conference
Expanding Services
ACRL 12th National Conference
Expanding Services
ACRL 12th National Conference
Expanding Services
ACRL 12th National Conference
Expanding Services
24/7 online learning objects, user
guides, tutorials
ACRL 12th National Conference
Expanding Services
ACRL 12th National Conference
Expanding Services
ACRL 12th National Conference
Expanding Services
ACRL 12th National Conference
Expanding Services
ACRL 12th National Conference
Expanding Services
Online research consultations
ACRL 12th National Conference
Expanding Services
Citation assistance and consultations
ACRL 12th National Conference
Expanding Services
Citation assistance and consultations
ACRL 12th National Conference
Expanding Services
Citation assistance and consultations
ACRL 12th National Conference
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