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Real-time End-to-End Transaction Visibility into Distributed and Mainframe Applications

Steve SavilleMainframe Technical Account Manager – Compuware UK

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Agenda

1. Why is Application Performance Important?

2. The challenges of managing APM today

3. Adding to the complexities – the Mainframe

4. The solution – a new generation of APM

5. Questions?

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Why is Application Performance important?

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We’ve all experienced this…

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Source: www.strangeloopnetworks.com

Slow Performance = lost revenue

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Efficient use of the Mainframe?

• Are we using too many MIPS?• Does that payment transaction call the

mainframe too many times?• Do we need to perform that expensive

upgrade to support the new release of the website or that key internal app?

There are mainframe costs too…

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Application Performance is a Business IssueImproving performance lowers cost and increases revenue

Sources varied, including Compuware ROI studies and actual observed user behavior over 180M+ page views

• Effort to identify and resolve problems by 83%

• Calls to call center by 61%

• Conversion rate by 74% when page load time decreased from 8 to 2 seconds.

• Abandonment rate by 39% when page load time decreased from 8 to 2 seconds.

RevenueCostREDUCED… IMPROVED…

“APM is a way to provide a quick return on investment in a very critical and visible part of IT.”

— Forrester Research December 2011

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Customer Dashboard

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Customer problem

Identified issue12 to 3 seconds!

Problem caused by SQL using a reserved key word (“all”) which caused a full table scan!

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Travelport Load Testing Before…

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… After 4 Days of Compuware APM

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The challenges of managing application performance today

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Top APM Challenges?

1 Applications are becoming more Complex everyday

2 Difficult to Innovate fast enough to stay ahead of the competition

3Can't identify and prioritize

performance problems that have the greatest Business Impact

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Applications Are Becoming More Complex Everyday1

Java .NET PHP C++ Oracle SAP CICS Big Data

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Difficult to Innovate Fast Enough to Stay Ahead of the Competition

Time to Market

2New Technologies

Cloud

Mobile

Big Data

Enterprise

Dev

Prod

Test/QA

Issues:• Business demands are increasing• Applications are changing rapidly• Too many dev/test iterations• Too long to deliver and repair• Different tools in dev, QA and prod

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Can't Identify, Prioritize & Resolve Performance Problems that have the Greatest Business Impact

What users are impacted?

3How do we compare to competition?

01234567

Us

Them

What’s the impact on revenue?

$

Response Time

Firefox ✓Chrome ✗IE ✓

Browser

Paris ✓Tokyo ✓New York ✗

Geo

iPhone ✓Android ✗iPad ✗

Device

Best way to improve performance?

MF MIPS?

Hardware?

Memory leak?

Page size?

3rd Parties?

Client?

Slow SQL?

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How do we troubleshoot?

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Director of Operations

Global Network Manager

Solutions Architect

Database Administrator

Program Director

Senior Consultant

Help Desk Manager

Mainframe Team

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Adding the complexities of the Mainframe

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Applications: Customer-facing

Resources: TransitioningMaintaining Applications: Complexity

Transactions: Increasing

Not addressing these Mainframe Challengeswill drive IT costs up and customer quality down!

The New Normal of Mainframe

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Two separate worlds:

The Distributed World The Mainframe

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Complexity in the MainframeVisibility Gap

Distributed-Mainframe DisconnectMIPs Utilization

Controlling Mainframe Costs

BlindspotsNo True End to End Visibility

FingerpointingDistributed and Mainframe Worlds

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The KEY challenges TODAY:

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• No transactional view on performance:

• Do I have any issues?• What’s the business impact?• What’s the transaction?

• Where is the problem?• Is the issue in the distributed

world or on the Mainframe?• Who needs to fix it?

• MIPS Optimisation:• How many times does that

payment transaction call the Mainframe?

• Do we need more capacity on the Mainframe?

• Can we save MIPS by optimising the calls and the CICS programs?

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A New Generation of Application Performance Management (APM)

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What’s required?

End-to-End VisibilityDetermining the impact that Mobile and interconnected systems on mainframe application performance

Mainframe Transaction VisibilityContinuous, real-time visibility into mainframe application transactions

Complete Mainframe APM SolutionIntegration between mainframe application transaction monitoring and performance optimization

CICS

DB2

CICS

DB2

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Java

WASMQMBESBWebBrowser/Rich Client

The Solution: Follow all transactions through the complete application & into the Mainframe

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Going from this:

Web ServerBrowser

Rich-Client .NET Java

Database

Mainframe

MQ/MB/ESB

Slow CICS running in the Mainframe?

The browser has Javascript issues?

The web server is slow?

Poorly written code?

Too many calls to DB?

Inefficient message broker usage?

• How many users affected?

• Which users?• Is it a revenue

generating transaction?

• What’s the priority?Too many calls into the Mainframe?

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To this:

End-to-end transaction tracing from the Edge to the Mainframe

Web ServerBrowser

Rich-Client .NET Java

Database

Mainframe

MQ/MB/ESB

Inefficient calls to the Mainframe

• 60% of users affected• The booking

transaction has the problem

• Severity 1 – revenue impacting the business

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The new approach in action…

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What’s KEY to APM in this complex world…

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Eliminate finger-point between distributed and

mainframe world for fastest MTTR

Reduce MIPS and postpone Mainframe upgrades

End-to-End transaction tracing from the Edge into Mainframe

Transaction visibility – understand how critical transactions are performing

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Thank You

Any Questions ?