> Read more on page 2 - Herefordshire Housing · PDF file2 lp lp lp wv wv wv wv wv wv wv wv wv g g g g g g tp tp stump stump stump stump stump stump stump stump gv eave eave eave eave

Issue 7 - Spring/Summer 2016

riseBringing you the latest news from Herefordshire Housing Inside this issue

4 Listening to our

customers – Voluntas

6 Cracking down on

tenancy fraud

7 Changing the way

we deliver our services

10 Helping the local

community

11 Be part of our

summer family activities

12 Testing your

Careline alarm

Also available in large print, braille and audio CDFor general enquiries call 0300 777 4321Minicom users please call 01432 378487

Creating CommunitiesBuilding for the future > Read more on page 2

2

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FLAT ROOF

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FLAT ROOF

FLAT ROOF

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TEL-HT

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LP-HT

LP-HT

S00165.133

S00468.244

S00265.716

S00563.334

S00366.733

S04A69.412

70.19

72.82

74.55

76.24

73.52

71.84

70.17

69.18

67.48

67.08

68.05

68.91

71.11

72.74

74.34

68.66

63.18

63.11 63.21

63.19

63.49

63.59

64.0563.94

64.63

64.75

65.4465.34

66.30

66.39

67.0266.94

67.59

67.65

68.16

67.81

67.92

67.34

67.0766.82

66.30

66.41

65.64

65.32

64.77

64.1064.22

63.73

63.64

63.59

63.3763.47

63.35

63.23

63.1563.12

63.28

63.30

63.48

63.93

64.60

65.47

66.35

66.97

67.67

68.22

67.94

67.50

67.27

66.75

66.2566.72

67.15

67.31

68.61

69.12

65.50

65.20

64.90

64.56

64.30

64.02

64.88

65.20

64.46

64.15

64.00

63.48

63.42

63.3763.31

63.1963.2563.35

63.3663.22

63.27

63.04

62.7

0

62.35

62.37

61.83

61.74

62.25

62.90

63.23

63.32

63.27

62.76

62.22

61.64

61.27

62.07

62.84

63.41

64.64

63.80

63.16

62.33

61.09

62.52

63.18

63.83

65.88

65.62

65.56

64.17

65.14

65.08

65.23

65.12

64.5

6

64.1564.16

64.00

64.00

63.83

63.80

63.64

63.64

63.59

63.12

63.12

62.81

62.82

63.20

63.2663.98

63.98

64.36

64.38

65.05

65.05

65.61

65.40

64.66

65.0665.16

65.69

65.75

65.67

65.92

65.75

65.65

65.66

65.66

65.69

66.12

66.07

68.43

68.30

68.24

68.24

68.08

68.07

68.06

68.0

3

67.7767.70

67.6967.27

67.27

67.3

9

67.02

66.67

66.68

66.33

67.88

67.82

67.98

66.30

65.60

64.32

62.99

65.86

66.28

66.80

67.15

67.26

67.30

67.28

67.63

67.34

67.33

66.89

66.56

66.16

65.83

67.55

67.52

67.68

67.63

67.62

67.90

67.61

67.90

68.47

68.47

68.92

68.98

69.0

3

69.01

68.77

68.61

68.63

68.45

68.17

67.89

67.88

67.57

67.75

67.21

67.01

66.47

65.78

65.72

64.69

66.14

66.66

67.19

67.45

67.68

67.87

68.09

68.36

67.70

67.55

67.33

67.26

67.09

66.82

65.56

64.86

64.31

63.94

64.49

65.01

65.58

66.03

66.26

66.49

66.79

66.25

65.94

65.80

65.89

65.38

65.01

64.37

63.51

69.01

65.75

76.6673.98

71.00

71.3869

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69.40

69.2

0

69.01 69.11

68.91 69.00

68.77

68.67

68.58

68.20

68.15

68.33

68.50

68.60

68.66

68.74

68.75

68.8168.93

69.0169.13

69.25

69.25

69.25

69.14

68.92

68.72

68.53

68.55

68.71

68.88

68.92

68.9

1

68.9369.13

69.2269.25

69.2569.27 69.25

69.35

69.35 69.34

69.35

68.98

68.86

68.85

68.77

68.72

69.45

69.71

69.24

69.30

69.27

66.23

63.1363.1563.12

63.40 63.33

63.85

63.30

63.32

69.35

69.37

69.36

69.2

6

71.85

69.3

8

69.35

70.50

69.3969.40

69.40

69.3

9

69.3

8

69.3869.37

69.38

70.64

69.31

BRAMBLES H2

PR H1.2

C/L H

1.0

C/L H1.0

C/L H0.9

HAWTHORN H5

HAW

THO

RN H

5

C/L H

1.0

C/L H0.9

SHED

C/L H1.0

END

CYPRESS H6

PW H0.8SHED

C/L H

1.0

C/L H

1.0

C/L H

1.0

BW H

1.0

BW

H1.0

C/L H1.0

C/L H

1.0

C/L H0.9

C/L H0.9

C/L H

0.9

W/M

H0.8

Nos.30-32

Nos.22-24

Nos.26-28

Nos.18-20

Nos.14-16

PE

RR

YS

TON

E LA

NE

PERRYSTONE LANE

PERRYSTONE

LANE

GRASS VERGE

GRASS VERG

E

GRASS VERG

E

GR

ASS VERG

E

GR

ASS VERG

EG

RASS VER

GE

GR

ASS VERG

E

--<--

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GR

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BK/WBK/W

BK/W

BK/WBK/W

BK/W

BK/W

BK/W

BK/W

BK/W

BK/W

BK/W

BK/WBK/W

BK/W

BK

/W

BK

/W

C/L H1.0

Nos.25-27

GRASS VERGE

W-HT63.93

LP

SPRUCED0.1H11

C/L H

1.0

C/L H

1.0

C/L H1.0

BW

H1.0

BW H

1.0

BW H

1.0

OVER

HEAD TELEPH

ON

E

C/L H

1.0

FENCECONTINUES

INTOBRAMBLES

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P

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T LINE

RO

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E

RO

OT LIN

E

HAWTHORN H5

HAWTHORN H5

HAW

THO

RN H

5

C/L

H1.

0

TAR

FP

2 STOREY BRICK& TIMBER

2 STOREY BRICK& TILE

1 STOREY BRICKGARAGE

TARFP

OAKD0.5H12

FRUITD0.3H9

HAWTHORNMBH4

HAWTHORNMBH4

ACERD0.4H10

BRAMBLESH3

HAWTHORNMBH5

APPROXIMATEPOSITION

HAWTHORNMBH5

ELDERD0.17

H4

ELDERMBH4

HAWTHORNMBH5

HAWTHORNMBH5

HAWTHORNMBH5

BRAMBLESH3

HAWTHORNMBH5

HAWTHORNMBH5

HAWTHORNMBH5

ACERD0.2H6

FRUITMBH6

APPROXIMATEPOSITION

ACERMBH15

SPRUCED0.2H8

ELDERMBH5

ELDERMBH3

ELDERMBH3

IC UTL(3XSLAB COVER)

66.92

POSSIBLEMH COVERED

WITH CGI& SLABS

FRUITD0.3H7

SPRUCED0.2H11

OAKD0.15

H5

SPRUCED0.18H11

SPRUCED0.18H11

SPRUCED0.18H11

SPRUCED0.18H11

SPRUCED0.18H11

SPRUCED0.1H11

SPRUCED0.18H11

SPRUCED0.18H11

SPRUCED0.2H11

SPRUCED0.2H11

SPRUCED0.2H11

SPRUCED0.18H11

SPRUCED0.2H11

SPRUCED0.2H11

POPLARD0.3H15

POPLARD0.25H12

POPLARD0.2H12

POPLARD0.25H12

POPLARD0.15H12

HAWTHORNMBH8

POSTS& CGI

HAZELMBH4

SPRUCED0.3H14

APPROXIMATEPOSITION

SPRUCED0.25H14

SPRUCED0.15H14

SPRUCED0.25H14

APPROXIMATEPOSITION

ACERMBH14

ACERD0.3H14

FRUITMBH4

BEECHD0.8H14

BEECHD0.5H14

ELDERMBH3

ELDERMBH3

HAWTHORNMBH3

ELDERMBH3


KERB

KERB

KERB

KERB

DK

KERB

DK

KERB

KERB

KERB

DK

KE

RB

KE

RB

DK

KE

RB

KERB

KERB

DK

KERB

KERB

DK

KERB

DKKERB

KERB

BT

IC NOT LIFTEDCL 65.61

FRUITMBH6

CANOPY

CAN

OPY








1 STOREY BRICKOUTHOUSE

CO

NC

BS

BS

BS

BS

BS

CONC

BS

CONC

TARFP

TARFP

TARFP

TARFP

TARFP

TARFP

TARFP

TARFP

TARFP

BT

BT

BT

MH STORMCL 63.37IL 61.47

MH NOT LIFTEDCL 63.21

IC CESS-PITCL(SLAB)67.91

IC SILT TRAPCL(SLAB)67.91



1 S

TOR

EY

BR

ICK

GA

RA

GE

KERB


Fridge/Freezer

TallCupboard

Boiler

SVP Floor Gully

Kitchen7.0sqm

Bathroom4.9sqm

Store

Knockout Panel

Living / Dining Room

13.6sqm

Bedroom13.5sqm

Washing

Machine

A/C

SVP

Floor G

ully

Bathroom4.9sqm

Kitchen / Dining Room

13.4sqm

Living Room

11.0sqm

Bedroom 1

10.9sqm

Bedroom 2

7.0sqm

Knockout Panel

W'robe

Hall

Store

Store

SVP

Washing

Machine

A/C

Fridge/Freezer

TallCupboard Boiler

Fridge/Freezer

Washing

Machine

AAV

Floor G

ully

SVP

Store

Hall

Living Room

12.9sqm

Kitchen/Dining

14.0sqm

WC2.7sqm

Future lift

position

Store

TallCupboard

AES

AAV

Floor G

ully

SVP

Fridge/Freezer

TallCupboard

Washing

Machine

AES

Store

HallLiving Room

12.9sqm

Kitchen/Dining

14.0sqmW

C2.7sqm

Future lift

position

Store

Boiler

WC2.2sqm

Floor Gully

AAV

Boiler

TallCupboard

BoilerFuture lift

position

Lounge14.9sqm

Kitchen/Dining11.8sqm

Store

SVP

Washing

Machine

Fridge/Freezer

Fridge/Freezer

TallCupboard

WashingMachine

AES

Boiler

Fridge/Freezer

TallCupboard

WashingMachine

AES

Boiler

AAV

Floor G

ully

SVP

Store

Hall

Living Room

12.9sqm

Kitchen/Dining

14.0sqm

WC2.7sqm

Future lift

position

Store

AAV

Floor G

ully

SVP

Store

HallLiving Room

12.9sqm

Kitchen/Dining

14.0sqmW

C2.7sqm

Future lift

position

Store

AAV

Floor Gully

SVP

Store

Hall

Living Room

12.9sqm

Kitchen/Dining

14.0sqm

WC2.7sqm

Future lift

position

Store

Future lift

position

Lounge14.9sqm


Store WC2.2sqm

Floor G

ully

AAV

SVP

WashingMachine

Boiler

Fridge/Freezer

TallCupboard

WashingMachine

AES

Boiler

Fridge/Freezer

TallCupboard

Bathroom4.9sqm

SVP

Floor G

ully

Bedroom 2

7.4sqm

Bedroom 1

12.6sqm

External understair

storage for First Floor

Flat

A/C

Store

Kitchen8.6sqm

Boiler

Fridge/Freezer

TallCupboard

WashingMachine


16.2sqm

SVP

Living / Dining

13.9sqm

Store

Bedroom12.6sqm

Boiler

Fridge/Freezer

TallCupboard

SVP

A/C

Kitchen 5.8sqm

Bathroom

4.8sqm

WashingMachine

External understair


Flat

SVP

Boiler

AAV

Floor G

ully

SVP

Fridge/Freezer

TallCupboard

Washing

Machine

AES

Store

Hall

Living Room

12.9sqm

Kitchen/Dining

14.0sqm

WC2.7sqm

Future lift

position

Store

Future lift

position

Lounge14.9sqm


StoreW

C2.2sqm

Floor GullyAAV

SVP

Washing

Machine

Boiler

TallCupboard

Fridge/Freezer

AAV

Floor G

ully

SVP

Store

Hall

Living Room

12.9sqm

Kitchen/Dining

14.0sqm

WC2.7sqm

Future lift

position

Store

Future lift

position

AESUtility3.0sqm

Hall

Washing

Machine

SVP

Living Room

19.6sqm

Store

AAV

Future Floor

Gully

WC2.6sqm

Boiler

Fridge/Freezer

Kitchen10.4sqm

TallCupboard

AES

Dining Room

7.9sqm

Store

Fridge/Freezer

TallCupboard

Washing

Machine

AES

Boiler

1

2

3

4

9

10&1112&13

16

17

14

15

5

6

7

8

DRAWING NO REV

This drawing is the copyright of Quattro Design Architects Ltd and should not be reproduced in whole or in part without written permission.

Only figured dimensions are to be used. Any discrepancies are to be reported to the Architect as soon as possible.

IMPERIAL CHAMBERSLONGSMITH STREETGLOUCESTERGL1 2HT

T: (01452) 424234F: (01452) 383996

info@quattrodesign .co.ukwww.quattrodesign .co.uk

4197/P/10 G

Perrystone Lane,Tupsley

EG Carter

Proposed Site Layout

BH DW

1:500@A3 Sept 2015

N

17 17

16

1515

14

V

1312 10 11

9

9

8

77

66

55

4

3

3

21

2no. 1b2p flats@ 47.5 / 56.5sqm

1no. 1b2p bungalow@ 48.0sqm


2no. 2b3p flats@ 60.4 / 66.9sqm

3no. 2b4p houses@ 78.2 / 80.0sqm

7no. 3b5p houses@ 90.0sqm


17no. Total units

Unit Mix

Site Boundary

Road - Tarmac

Road - Block paving

Parking - Block paving

Footpath - Tarmac

Footpath - Paving slabs

Existing site levels

Hard Landscaping

Proposed Trees

Existing Trees to be retained

Existing Trees to be removed

Soft landscaping - see landscaping plan for further details

Gardens - Grass

Ecological area / boundary landscaping - see landscaping plan for further details

Existing hedge to replaced with new hedgerow

Soft Landscaping

Wall - 2000mm high brick wall

Retaining Wall - 300mm high brick wall (above higher ground level)

Timber Fencing - 1800mm high close boarded

Timber Fencing - 1800mm high hit & miss

Post and Wire Fencing - 900mm high

Metal Railings - 1100mm high

Sheds (cycle storage) and bin storage

Rainwater butt and compost bin

Clothes dryer

Boundary Treatments / Other

61.17

14

2.4m x 45m Vis Splay


A: 23.07.15 - Boundary amended to exactly match outline approval boundary. DWB: 27.07.15 - Wildlife habitat removed from boundary. Road access added to boundary. DWC: 21.09.15 - Plots 1 & 2 split from plot 3. Plot 3 - 5 has been made into a terrace. Hard and soft landscaping revised accordingly to all plots. Paving reduced wherever possible. BHD: 15.10.15 - Plots 16&17 turned through 90 degrees in line with planners comments. Parking spaces adjusted to suit highways comments. DWE: 28.10.15 - Small step added between plots 16 and 17. Plots 3and4 bought in line with each other. Gardens and parking for these plots amended to suit. DWF: 06.11.15 - Parking space added for plot 16. Bins provided to fronts of plots 1-4. DWG: 19.11.15 - Plot 4 stepped back to line up with rear of plot 5. DW

4

16

2

We are committed to building a brighter future by providing Herefordshire with quality homes for our current and future residents. As part of this commitment we have two new development sites that we will begin work on in the coming months.

Perrystone Lane, Tupsley

We have now received full

planning permission for a

new development scheme at

Perrystone Lane, Tupsley. The

scheme will consist of 17 homes

and will include 1&2 bed flats and

bungalows and 2, 3 & 4 bedroom

houses. 3 properties will be

available for Shared Ownership

and 14 will be affordable rent. We

expect to be on site this summer

and hope to be finished late

summer 2017.

Canon Pyon

We are currently working

in partnership with a local

contractor to deliver a scheme of

30 to 35 homes in Canon Pyon.

The scheme will be a mixture of

homes discounted for sale, shared

ownership, private rent and

affordable rent. We hope to start

on site in September of this year •

The Oval

Great progress has been made on

site in the past few months. So far

we have completed 60 properties

which have become homes to

our customers. We are pleased

to announce that a further 33

properties, flats in a new block

called Trevenant Court, will be

handed back to us in June 2016,

ready for our customers to move

into in the summer months.

Pomona Grove, Upton Bishop

We are delighted to announce that

our development in Upton Bishop

has been nominated for the Local

Authority Building Control Awards.

We have received nominations in

2 categories, “Exceptional Scheme”

and “Site Manager”. The site will

officially be opened in the

summer •

Proposed site plan of Perrystone Lane,

Tupsley development.

People, HOMES and Communities

Looking to the future

3

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POK

POK

POK

POK

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POK

POK

POK

POK

POK

W-HT

W-HT

W-HT

W-HT

W-HT

W-HT

W-HT

W-HT

W-HT

W-HT

W-HT

W-HT

W-HT

W-HT

W-HT

W-HT

W-HT

W-HT

FLAT ROOF

FLAT ROOF

FLAT ROOF

FLAT ROOF

FLAT ROOF

FLAT ROOF

FLAT ROOF

TEL-HT

LP-HT

LP-HT

LP-HT

S00165.133

S00468.244

S00265.716

S00563.334

S00366.733

S04A69.412

70.19

72.82

74.55

76.24

73.52

71.84

70.17

69.18

67.48

67.08

68.05

68.91

71.11

72.74

74.34

68.66

63.18

63.11 63.21

63.19

63.49

63.59

64.0563.94

64.63

64.75

65.4465.34

66.30

66.39

67.0266.94

67.59

67.65

68.16

67.81

67.92

67.34

67.07

66.82

66.30

66.41

65.64

65.32

64.77

64.1064.22

63.73

63.64

63.59

63.3763.47

63.35

63.23

63.1563.12

63.28

63.30

63.48

63.93

64.60

65.47

66.35

66.97

67.67

68.22

67.94

67.50

67.27

66.75

66.2566.72

67.15

67.31

68.61

69.12

65.50

65.20

64.90

64.56

64.30

64.02

64.88

65.20

64.46

64.15

64.00

63.48

63.42

63.3763.31

63.1963.2563.35

63.3663.22

63.27

63.04

62.7

0

62.35

62.37

61.83

61.74

62.25

62.90

63.23

63.32

63.27

62.76

62.22

61.64

61.27

62.07

62.84

63.41

64.64

63.80

63.16

62.33

61.09

62.52

63.18

63.83

65.88

65.62

65.56

64.17

65.14

65.08

65.23

65.12

64.5

6

64.1564.16

64.00

64.00

63.83

63.80

63.64

63.64

63.59

63.12

63.12

62.81

62.82

63.20

63.2663.98

63.98

64.36

64.38

65.05

65.05

65.61

65.40

64.66

65.0665.16

65.69

65.75

65.67

65.92

65.75

65.65

65.66

65.66

65.69

66.12

66.07

68.43

68.30

68.24

68.24

68.08

68.07

68.06

68.0

3

67.7767.70

67.6967.27

67.27

67.3

9

67.02

66.67

66.68

66.33

67.88

67.82

67.98

66.30

65.60

64.32

62.99

65.86

66.28

66.80

67.15

67.26

67.30

67.28

67.63

67.34

67.33

66.89

66.56

66.16

65.83

67.55

67.52

67.68

67.63

67.62

67.90

67.61

67.90

68.47

68.47

68.92

68.98

69.0

3

69.01

68.77

68.61

68.63

68.45

68.17

67.89

67.88

67.57

67.75

67.21

67.01

66.47

65.78

65.72

64.69

66.14

66.66

67.19

67.45

67.68

67.87

68.09

68.36

67.70

67.55

67.33

67.26

67.09

66.82

65.56

64.86

64.31

63.94

64.49

65.01

65.58

66.03

66.26

66.49

66.79

66.25

65.94

65.80

65.89

65.38

65.01

64.37

63.51

69.01

65.75

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71.00

71.38

69.2

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69.40

69.2

0

69.01 69.11

68.91 69.00

68.77

68.67

68.58

68.20

68.15

68.33

68.50

68.60

68.66

68.74

68.75

68.8168.93

69.0169.13

69.25

69.25

69.25

69.14

68.92

68.72

68.53

68.55

68.71

68.88

68.92

68.9

1

68.9369.13

69.2269.25

69.2569.27 69.25

69.35

69.35 69.34

69.35

68.98

68.86

68.85

68.77

68.72

69.45

69.71

69.24

69.30

69.27

66.23

63.1363.1563.12

63.40 63.33

63.85

63.30

63.32

69.35

69.37

69.36

69.2

6

71.85

69.3

8

69.35

70.50

69.3969.40

69.40

69.3

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69.3

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69.3869.37

69.38

70.64

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BRAMBLES H2

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WITH CGI& SLABS

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KERB

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MH NOT LIFTEDCL 63.21

IC CESS-PITCL(SLAB)67.91




1 S

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BR

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GA

RA

GE

KERB


Fridge/Freezer

TallCupboard

Boiler

SVP Floor Gully

Kitchen7.0sqm

Bathroom4.9sqm

Store

Knockout Panel


13.6sqm

Bedroom13.5sqm

Washing

Machine

A/C

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Floor G

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Bathroom4.9sqm

Kitchen / Dining Room

13.4sqm

Living Room

11.0sqm

Bedroom 1

10.9sqm

Bedroom 2

7.0sqm

Knockout Panel

W'robe

Hall

Store

Store

SVP

Washing

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A/C

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Fridge/Freezer

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AAV

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Store

Hall

Living Room

12.9sqm

Kitchen/Dining

14.0sqm

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Future lift

position

Store

TallCupboard

AES

AAV

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SVP

Fridge/Freezer

TallCupboard

Washing

Machine

AES

Store

HallLiving Room

12.9sqm

Kitchen/Dining

14.0sqmW

C2.7sqm

Future lift

position

Store

Boiler

WC2.2sqm

Floor Gully

AAV

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TallCupboard

BoilerFuture lift

position

Lounge14.9sqm


Store

SVP

Washing

Machine

Fridge/Freezer

Fridge/Freezer

TallCupboard

WashingMachine

AES

Boiler

Fridge/Freezer

TallCupboard

WashingMachine

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AAV

Floor G

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Store

Hall

Living Room

12.9sqm

Kitchen/Dining

14.0sqm

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Future lift

position

Store

AAV

Floor G

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SVP

Store

HallLiving Room

12.9sqm

Kitchen/Dining

14.0sqmW

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Future lift

position

Store

AAV

Floor Gully

SVP

Store

Hall

Living Room

12.9sqm

Kitchen/Dining

14.0sqm

WC2.7sqm

Future lift

position

Store

Future lift

position

Lounge14.9sqm


Store WC2.2sqm

Floor G

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AAV

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WashingMachine

Boiler

Fridge/Freezer

TallCupboard

WashingMachine

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Bathroom4.9sqm

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Bedroom 2

7.4sqm

Bedroom 1

12.6sqm

External understair


Flat

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Kitchen8.6sqm

Boiler

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16.2sqm

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Living / Dining

13.9sqm

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Bedroom12.6sqm

Boiler

Fridge/Freezer

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Bathroom

4.8sqm

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Fridge/Freezer

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12.9sqm

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14.0sqm

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Future lift

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Hall

Washing

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Living Room

19.6sqm

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Boiler

Fridge/Freezer

Kitchen10.4sqm

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Fridge/Freezer

TallCupboard

Washing

Machine

AES

Boiler

1

2

3

4

9

10&1112&13

16

17

14

15

5

6

7

8

DRAWING NO REV

This drawing is the copyright of Quattro Design Architects Ltd and should not be reproduced in whole or in part without written permission.

Only figured dimensions are to be used. Any discrepancies are to be reported to the Architect as soon as possible.

IMPERIAL CHAMBERSLONGSMITH STREETGLOUCESTERGL1 2HT

T: (01452) 424234F: (01452) 383996

info@quattrodesign .co.ukwww.quattrodesign .co.uk

4197/P/10 G

Perrystone Lane,Tupsley

EG Carter

Proposed Site Layout

BH DW

1:500@A3 Sept 2015

N

17 17

16

1515

14

V

1312 10 11

9

9

8

77

66

55

4

3

3

21

2no. 1b2p flats@ 47.5 / 56.5sqm



2no. 2b3p flats@ 60.4 / 66.9sqm

3no. 2b4p houses@ 78.2 / 80.0sqm



17no. Total units

Unit Mix

Site Boundary

Road - Tarmac

Road - Block paving

Parking - Block paving

Footpath - Tarmac

Footpath - Paving slabs

Existing site levels

Hard Landscaping

Proposed Trees

Existing Trees to be retained

Existing Trees to be removed

Soft landscaping - see landscaping plan for further details

Gardens - Grass

Ecological area / boundary landscaping - see landscaping plan for further details

Existing hedge to replaced with new hedgerow

Soft Landscaping

Wall - 2000mm high brick wall

Retaining Wall - 300mm high brick wall (above higher ground level)

Timber Fencing - 1800mm high close boarded

Timber Fencing - 1800mm high hit & miss

Post and Wire Fencing - 900mm high

Metal Railings - 1100mm high

Sheds (cycle storage) and bin storage

Rainwater butt and compost bin

Clothes dryer

Boundary Treatments / Other

61.17

14



A: 23.07.15 - Boundary amended to exactly match outline approval boundary. DWB: 27.07.15 - Wildlife habitat removed from boundary. Road access added to boundary. DWC: 21.09.15 - Plots 1 & 2 split from plot 3. Plot 3 - 5 has been made into a terrace. Hard and soft landscaping revised accordingly to all plots. Paving reduced wherever possible. BHD: 15.10.15 - Plots 16&17 turned through 90 degrees in line with planners comments. Parking spaces adjusted to suit highways comments. DWE: 28.10.15 - Small step added between plots 16 and 17. Plots 3and4 bought in line with each other. Gardens and parking for these plots amended to suit. DWF: 06.11.15 - Parking space added for plot 16. Bins provided to fronts of plots 1-4. DWG: 19.11.15 - Plot 4 stepped back to line up with rear of plot 5. DW

4

16

rise Issue 7 –Spring/ Summer 2016

Discounted for sale scheme properties are properties on housing developments that are sold initially with a discount from their Open Market Value. This discount remains with the property through all subsequent sales.

Who can apply for this scheme?

This scheme is for anyone whose

income is not enough to enable

them to buy a property on the

open market, but is enough to buy

a property at a discounted price.

Applicants for these properties

must satisfy our eligibility criteria

which can include the following,

• You must not be able to afford

the Open Market Value of the

property but be able to afford

the discounted price

• Be a first time buyer

• Be a key worker e.g nurse,

teacher

• Have a local connection within

the Herefordshire area

However, this is only a general

guide as each scheme has its

own criteria.

How do we work out the rate of

discount on one of these homes?

Before the first sale of one of

these properties an assessment

will be made about the Open

Market Value and a percentage

calculation produced to give its

particular reduction. This results in

an “affordable purchase price”. This

percentage off OMV is then written

into the title documents. This

agreement, while allowing you to

own your own home, protects the

property itself by limiting its future

sale price so the next buyer can

also afford the property.

For more information please

contact our Development Team

on 0300 777 4321 •

Discounted for Sale Scheme For more information contact us on 0300 777 4321

We have several properties on upcoming development schemes that will be available for Shared Ownership.

Properties will be available

on our Perrystone Lane and

Canon Pyon developments.

If you are interested please

contact our Development

Team on

0300 777 4321 or email:

[email protected] •

Shared Ownership

4

We have worked with Voluntas

for some time and they are

currently calling our customers

around the following areas:

• Repairs and gas

• Improvements and

Adaptations

• Moving In

• ASB

• Income and Financial Inclusion

• Anniversary of tenancy

surveys and information

updates

Why are we doing these surveys?

We want to know how we can

make our services better, so

we are contacting you to find

out. We want to know what you

think about us, our services, your

home and your neighbourhood.

We also want to make sure that

the information we hold about

you is correct. We know that

from time-to-time your personal

details, contact details or

important information about your

circumstances might change,

but you might have forgotten to

tell us about it. We also want to

understand how we can support

you by understanding your

particular circumstances around

work and finances. We have

many services that are available

including Job Club, The Learning

Box, Financial Inclusion. Voluntas

help us by contacting you by

phone to ensure that your details

are up to date, we will only do this

once every 2-3 years.

Having this information will allow

us to provide the best possible

services to you.

We really do appreciate your time

answering these questions and

thank you for helping us with our

surveys •

We would like to reassure our customers that calls from Voluntas are legitimate and that they are contacting you on our behalf. Voluntas are an independent organisation with a team of professional market researchers trained to deal with your call.

Voluntas surveys

5


Welfare Reform Changes –

Universal Credit and your responsibilities

Universal Credit are aware of their current rent charge. If you are in receipt of Universal

Credit, you will need to take

your rent charge letter to the

jobcentre to advise them of the

recent change in your rent.

If you would like any further help

or advice regarding preparing for

Universal Credit please contact

one of the Financial Inclusion

Team on 0300 777 4321.

Alternatively you can visit the

government website.

https://www.gov.uk/universal-

credit/overview

Universal Credit (UC) is replacing the 6 existing separate benefits (Housing Benefit, Job Seekers Allowance, Income Support, Employment and Support Allowance, Child Tax Credit and Working Tax Credit).

UC has now been live in

Herefordshire since March

2015 but currently only affects

single jobseekers. We expect

more complex claims, including

couples, families and those unfit

for work, to be introduced to

Herefordshire at some point in

2017. Existing benefit claimants

(such as those in receipt of

ESA and JSA) will start to be

transferred over to UC from

2018.

One of the key features of Universal Credit is that the

amount paid towards rent (known as the Housing Element) is paid directly to you, the customer. This allows

customers to have more control

of their income and be more

responsible for paying their rent.

As a result, it is important

that you give UC up to date

information about your

household circumstances and

rent costs. It is essential that customers make sure that

Recent Changes

There have been lots of changes recently,

including benefit freezes, and changes to

your council tax bills.. For more information don’t forget to

look at our Money Matters newsletter

which you will receive though your

door. Alternatively check out our

website and Facebook page for regular

updates. Our Financial Inclusion Team

are also on hand to answer any of your

questions 0300 777 4321.

6

tenancy fraud

Cracking down on

What is tenancy fraud?

Tenancy fraud is a criminal

offence and it can present

itself in different forms. It can

also happen at any stage in a

tenancy. Examples of tenancy

fraud include:

• Fraudulently obtaining

a tenancy (e.g. through

misrepresentation of identity

or circumstances)

• Non-occupation by the

tenant as their principal

home

• Unlawful subletting (e.g.

subletting the whole

property to a single

household or multiple

sublets within one property)

• Wrongly claimed succession

• Unauthorised assignments

• ‘Key selling’ (where the

tenant leaves the property

and passes on the keys in

return for a one-off lump

sum payment or favour)

• Not notifying the landlord

when the tenant moves out

or passes away

It is estimated that tenancy

fraud costs UK taxpayers at

least £900 million per year and

affects tens of thousands of

families who are in desperate

need of social housing.

6

What are we doing to tackle this?

We want to ensure that our

homes are let to the right

people and we will be clamping

down on tenancy fraud. We

will now be carrying out more

stringent checks on our tenants

to see who is living in our

properties as well as checking

out the people applying for our

homes and tenants applying to

buy their homes.

The punishments

Tenancy fraud is a criminal

offence and carries many

penalties and punishments. The

maximum penalty for a first

offence is a fine of £5,000. The

second, more serious offence,

is punishable by a two-year

jail sentence and/or a fine of

up to £50,000. The court will

also have the power to make

“unlawful profit orders” that

require the tenant to pay back

any profits “the court considers

appropriate”.

Contact us

If you believe that you know

someone who is committing

tenancy fraud then please

contact the Neighbourhood

Action Team on

0300 777 4321 or via our

website www.hhl.org.uk. Any

information will be treated in

the strictest confidence •

7

Changing the way we

deliver our services

On the 30th June 2016 we will be closing our two area offices, Jubilee Court and Widemarsh Street.

By closing these two area

offices, we are enabling our

Neighbourhood Teams to

be more mobile within the

community and ultimately bring

their services to you at home.

You will still have a dedicated

Neighbourhood Officer who

will support you in your

neighbourhood and you can still

visit us at our Office at Legion

Way •


Contact us

If you need to speak to your Neighbourhood Officer you can still contact them in the following ways:

Tel: 0300 777 4321, our Customer Services Team are available to take your calls between 8am-8pm, Monday to Friday

Email: [email protected]

Website: www.hhl.org.uk

Facebook: Simply search for Herefordshire Housing and “Like” the page. You will then be able to privately message us and keep up to date with the latest information.

Visit us: You can still visit us at our head office, Legion Way, Hereford

Arrange a home visit: Our teams can come and visit you at home, simply contact the team in the above ways to arrange your home visit.

8

lot of work. The types of work

we have to undertake includes:

• Removing household rubbish

e.g. food stuffs, furniture,

clothing, electrical items

• Cleaning the property

throughout due to filthy

conditions

• Clearing gardens and sheds

• Repairing damaged items e.g.

kitchen units, internal doors,

gates, fences

• Painting and decorating

throughout

We expect our tenants to leave

the property and garden in a

good state of repair. This will

require emptying the home

completely, replacing any

damaged items, cleaning the

property and clearing the

garden. If this does not happen,

the costs associated with any

work we have to do will be re-

charged back to the outgoing

tenant or their estate. It is

therefore vital that while you

live within one of our properties

you do not misuse or damage

it. Last year we recharged

residents in excess of £76,000.

If you are moving to another

one of our properties we will

always carry out an inspection

of your home before you leave.

If you home fails this inspection

you will not be able to move

into your new home. In addition

if you owe us money, through

either rent arrears or recharges

associated with the condition of

your home, you will not be able

to bid on another home until

the debt is cleared.

If you have any questions

please speak to our Property

and Assets Team on

0300 777 4321 •

To Let

If you decide to end your tenancy with us or one of our customers sadly passes away, the property will become vacant.

When this happens the vacant

property is handed back to our

Property Team who inspect it

and establish what work, if any,

is needed to be done before

this property can be re-let.

Last year we had 446 vacant

properties and spent in excess

of £790,000 having to bring

these properties back to a

lettable state.

The majority of our properties

are left in a good condition and

have been well looked after,

however some are often left in

awful conditions and require a

Kitchen before

Kitchen after

9


9

We are committed to ensuring that your homes are modern and safe to live in. As part of this commitment approximately every 5 years our surveying team need to inspect your home to ensure that any improvement works required are logged and scheduled into our Improvements Programme.

Our surveyor will need to inspect the kitchen, bathroom, roof space – including loft, doors and windows and generally have access around the

outside of the building to check the structure. They may also ask to take photos, you have the right to refuse if you so wish.

Where we can, we will let you know when we plan to visit your property but if our surveyors are in your area and your property is scheduled for a survey, they may call unexpectedly. Please be assured that this is a genuine call – our surveyors will always carry with them full Herefordshire Housing ID badges – please ensure that you ask to see this before allowing them into your home. If you are unsure please contact us on 0300 777 4321.

Surveying your homes

Bathroom before

Garden before

Bathroom after

Garden after

Helping the local community

4 Elements of Hip Hop – we

funded a 5 day academy of

interactive workshops, which

included Breakdance, Rap, DJ’ing

and Street Art

Community Park Supporters

(Belmont) – we helped to fund

new signage for the area so

that anyone wanting to visit the

beautiful park area could find it

Southgate Court Resident

Group – this active group asked

for funding to help buy plants,

fencing, paint and edging bricks

to improve the outside of their

community area

Innesfield Craft Club – this new

group asked us to help fund a

new sewing machine and simple

craft materials

Hereford Disability United –

the charity asked for our help

to fund one of their meetings

which focussed on autism. The

meeting plans to cater for 60-

100 attendees

Madley Youth Group – they

asked for our help to fund new

play equipment and safety

surfaces for their improved play

area

Belmont Wanderers FC – this

girl’s football club asked for us

to fund warm hoodies for the

teams to train in the bad weather

– 6 football teams are now a lot

warmer

We are pleased to announce that last year we allocated £15,000 from the Community Grant Fund to help benefit local community groups and organisations in Herefordshire.

To qualify the groups and

organisations had to deliver

projects, events or run activities

that benefitted Herefordshire

Housing residents and the wider

community. They also had to

have an income of less than

£10,000.

We had a variety of applications

and we would like to thank

everyone who took the time to

apply, (please note all funding

has now been allocated.)

Here are some of the groups

we were able to help.

Stretton Sugwas Lunch Club

– this group were in need of

a plate warmer for their busy

lunch club meetings. The Group

provides hot lunches to over 40

people a month and trying to

keep the food hot was proving

really difficult.

Much Dewchurch Village Hall

Committee – The village hall

was in need of a new kitchen,

the hall is well used for a variety

of functions by the whole

community and the old 1970’s

kitchen was not fit for purpose.

10

FREE - Fun in the sun


11

Sessions run on a Wednesday and you will be offered a place where

spaces are available – the pick-up point for the majority of activities will

be from St Martin’s Church Hall, Hereford.

If you would like to attend please complete and return this form by

26th May 2016, to: Social Development Team, Herefordshire Housing Ltd,

Legion Way, Hereford HR1 1LN.

Week 1: Wednesday 27th July 2016

Week 2: Wednesday 3rd August 2016

Week 3: Wednesday 10th August 2016



Week 6: Wednesday 31st August 2016 (Please cross out any dates that you cannot attend)

Name

Contact Numbers

Address

Postcode

Please state how many adults and how many children will be attending

Adults Children Ages of children

Please note this is not a children’s summer club, adults must

attend with their children. Spaces for events are limited; we will do

our best to offer you a slot.

In order to be fair to families on the waiting list, if a family has booked

on to trips/activities and fail to turn up on the day, they will be taken

off the project and their spaces will be offered to another family on

the waiting list. If you have any queries contact Audrey Gummery on

0300 777 4321 •

Would you like to attend some free family activities this summer?

If so, good news, we have more family fun planned for 2016!

Testing your Careline Alarm

Access information online Versions in other languages


> Registered Charity Number 1105907 > Registered with the Homes and Communities Agency Number LH4353 > Registered in England Number 4221587

Head Office

> Herefordshire Housing Ltd, Legion Way, Hereford HR1 1LN

> Telephone 0300 777 4321 > Email [email protected] > Website www.hhl.org.uk

Don’t forget to download our customer app

on your smartphone.

Stay informed. Follow us on: ABC123

Do you have one of our Careline alarms?

We have a lot of information to help you online.

Visit www.hhl.org.uk

If so, it is important that you

test that it is working to make

sure that if something happens

to you at home, you can call

us immediately for help. Your

alarm is there for your peace

of mind and safety and we ask

that you test this on a monthly

basis.

How do I test my alarm?

Simply press the red button

on your pendant, which will

activate a call to our control

centre. Let our operators know

that it is a test call and we

can talk you through how to

complete the test. Your safety

is important to us and if we

haven’t had a test call from

you within 3 months, we will

call you and ask you to place

a test call. But please, do not

wait for us to call– test your

pendant on a monthly basis!

If you don’t have an alarm but

would like to find out how it

could help, please contact us

on 01432 384100 •

Polish

Niniejszy biuletyn zawiera najważniejsze informacje dotyczące oferty mieszkaniowej i innych

usług oferowanych przez Herefordshire Housing. Jeśli zechcielibyście Państwo otrzymać

więcej informacji w języku polskim, prosimy o kontakt pod numerem telefonu: 0300 777 4321.

Russian

Это информационное письмо для жильцов содержит важную информацию о работе отдела по обслуживанию

жильцов. Если Вы хотите получить перевод этой информации, то, пожалуйста, звоните по телефону: 0300 777 4321.

Portuguese

Este boletim informativo para os inquilinos contém informação importante sobre os serviços de habitação. Se quiser que esta informação seja traduzida, por favor telefone para 0300 777 4321.

Lithuanian

Šiame naujienraštyje yra informacijos apie gyvenamojo būsto paslaugas. Jeigu norite gauti šios informacijos vertimą, skambinkite tel. 0300 777 4321.

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