Rajiv Gandhi Jeevandayee Aarogya Yojana Society ... Rajiv Gandhi Jeevandayee Aarogya Yojana Society

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  • Rajiv Gandhi Jeevandayee Aarogya Yojana Society Government of Maharashtra

    Aarogya Bhavan Fourth Floor, St. Georges’ Hospital campus,

    Near CST station, Mumbai 400001, Maharashtra

    Request For Proposal for

    Empanelment of Manpower Agency for

    Rajiv Gandhi Jeevandayee Aarogya Yojana Project

    Website: www.jeevandayee.gov.in

    Email: hr.am1@jeevandayee.gov.in

    Phone: 022-22626755

    http://jeevandayee.org/

  • RFP for the Empanelment of Manpower Agency for RGJAY Project

    Rajiv Gandhi Jeevandayee Aarogya Yojana, Government of Maharashtra Signature and Stamp of Tenderer Page | 2

    Tables of Contents

    1. Invitation for Proposal ........................................................................................................... 6

    2. RFP Schedule - Important Dates ............................................................................................. 7

    3. Instruction to the Applicants .................................................................................................. 8

    3.1. Terms Used ................................................................................................................... 8

    3.2. Submission of Proposal .................................................................................................. 8

    3.3. Method of Submission of Proposals ................................................................................ 8

    3.4. Late Submission ............................................................................................................. 9

    3.5. Cost of Bidding .............................................................................................................. 9

    3.6. Opening of proposal....................................................................................................... 9

    3.7. Earnest Money Deposit .................................................................................................. 9

    3.8. Erasures or Alternations and Signing of Proposal Offers ................................................. 10

    3.9. Costs and Currency ...................................................................................................... 10

    3.10. Fixed Price ............................................................................................................... 10

    3.11. Offer Validity Period ................................................................................................. 10

    3.12. Right to Alter Items .................................................................................................. 10

    3.13. Modification and Withdrawal of Offers...................................................................... 10

    3.14. Preliminary Scrutiny ................................................................................................. 10

    3.15. Clarification of Offers................................................................................................ 11

    3.16. Amendment of bidding Document ............................................................................ 11

    3.17. Language of Proposal ............................................................................................... 11

    3.18. Confidentiality.......................................................................................................... 12

    4. Introduction to Rajiv Gandhi Jeevandayee Aarogya Yojana .................................................... 13

    5. Project Scope of Work ......................................................................................................... 15

    5.1. Category and Grades of the resources........................................................................... 16

    5.2. Head Office ................................................................................................................. 16

    5.2.1. Call Center ........................................................................................................... 17

    5.2.2. Grievance............................................................................................................. 18

    5.2.3. Training and Capacity Building............................................................................... 19

    5.2.4. Empanelment....................................................................................................... 20

    5.2.5. Health Camps ....................................................................................................... 22

  • RFP for the Empanelment of Manpower Agency for RGJAY Project

    Rajiv Gandhi Jeevandayee Aarogya Yojana, Government of Maharashtra Signature and Stamp of Tenderer Page | 3

    5.2.6. Audit.................................................................................................................... 23

    5.2.7. IT & MIS ............................................................................................................... 24

    5.2.8. IEC Publicity ......................................................................................................... 25

    5.2.9. Back Office support .............................................................................................. 25

    5.3. Regional Office ............................................................................................................ 26

    5.4. District Office .............................................................................................................. 28

    5.5. Aarogyamithras/Hospital Support Staff ......................................................................... 30

    5.6. Field Level staff............................................................................................................ 31

    5.7. Indicative salary benefits .............................................................................................. 31

    6. Payment Schedule ............................................................................................................... 34

    7. Service Level Agreement...................................................................................................... 35

    7.1. Service Level Objectives ............................................................................................... 35

    7.2. SLA definition, Measurement and Monitoring ............................................................... 35

    7.3. Force Majeure ............................................................................................................. 37

    8. Qualification Criteria and Proposal Evaluation....................................................................... 39

    8.1. Prequalification Criteria................................................................................................ 39

    8.2. Evaluation and Selection Criteria .................................................................................. 39

    8.3. Structure of the Proposal Response .............................................................................. 40

    8.4. Contract Negotiations .................................................................................................. 41

    8.5. Notification of Award ................................................................................................... 41

    8.6. Deciding Award of Contract .......................................................................................... 41

    9. Terms and Conditions Governing the Contract ...................................................................... 42

    9.1. Signing of Contract....................................................................................................... 42

    9.2. Performance Bank Guarantee (PBG) ............................................................................. 42

    9.3. Validity Period of the contract ...................................................................................... 43

    9.4. Responsibilities of Applicant ......................................................................................... 43

    9.5. Resolution of Dispute ................................................................................................... 43

    9.6. Arbitration................................................................................................................... 43

    9.7. Conflict of Interest ....................................................................................................... 43

    9.8. Governing Language .................................................................................................... 43

    9.9. Applicable Laws ........................................................................................................... 43

    9.10. Indemnification ........................................................................................................ 43

    10. Annexures ....................................................................................................................... 45

  • RFP for the Empanelment of Manpower Agency for RGJAY Project

    Rajiv Gandhi Jeevandayee Aarogya Yojana, Government of Maharashtra Signature and Stamp of Tenderer Page | 4

    10.1. Annexure A: Company Profile.................................................................................... 45

    10.2. Annexure B1: Technical qualification proposal