Raisecom SLA Portal (Rel_02)

7/18/2019 Raisecom SLA Portal (Rel_02)

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SLA Portal

(Rel_02)



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The information in this document is subject to change without notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information, and

recommendations in this document do not constitute the warranty of any kind, express or implied.



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1 SLA Portal

1.1 OverviewService Level Agreement (SLA) refers to negotiated agreement between then Internet ServiceProvider (ISP) and customers in aspects of service quality, priority, and obligations. It is also

an assessment criterion of telecommunication services.

To ensure customers to user network services of good quality, the ISP and customers will sign

the SLA. To carry out the SLA effectively, the ISP needs to deploy SLA feature to measurenetwork performance on the device and uses the measurement result as the basis to ensure

customer performance.

SLA functional module selects two check points, one of which is configured with SLA

operation. The SLA operation schedules to take statistics of unidirectional packet loss rate,round-trip or unidirectional delay, jitter, jitter variance, and jitter distribution between the two

check points, thus detecting the network performance between the two points.

SLA Portal is used for the network service collecting SLA statistics from the device and

showing data to customers through the Web interface. At present, only the RAX711 series

device supports SLA Portal.

1.2 FeaturesSLA Portal supports the following features:

Support Key Performance Index (KPI) Threshold Cross Alarm (TCA) and loss of

connection alarm between the device and SLA server.

Support configuring SLA KPI threshold scale.

Support configuring parameters of bandwidth utilization rate and bandwidth busyness

(bandwidth overload).

Support customizing the carrier Logo and end user Logo in the SLA report.

Support configuring the map type displayed in the interface.

The NMS server supports 64-bit Redhat6.0+, Windows Server 2003, Windows Server2008, and Windows Server 2012 (64-bit).

Web interface supports HTTPS instead of HTTP.

Support accessing the Web interface through IE10+, Firefox, Chrome, and Safari.

Support up to 1000 users in total, up to 200 online users, and up to 20 concurrent users.



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Before configuring SLA Portal, you need to configure services and SLA features onthe device.

1.3 Configuring SLA PortalL2VPN Comprehensive Performance Management System (L2VPN-CPMS) supports

configuring SLA Portal interface, alarm report, SLA KPI parameters, and SLA test status.

1.3.1 Configuring SLA KPI TCA

Step 1 Choose Performance > SLA > SLA Portal from the system menu to enter the SLA Portal

Manager interface.

Step 2 Select SLA configuration in the left operation tree, and basic parameters of SLA Portal aredisplayed in the right.

Step 3 After configurations, click Save.

Parameter Value Description

SLA KPI Send

Alarm OverThreshold

Start Stop

Configure SLA KPI TCA service.

Start: start the alarm report service. Stop: stop the alarm report service.

By default, it is started.

1.3.2 Configuring SLA KPI


Manager interface.

Step 2 Select SLA configuration in the left operation tree, and basic parameters of SLA Portal are

displayed in the right.


Parameter Value DescriptionBandwidth

Utilization

Threshold

1 – 100, in unit of % Configure the threshold of the bandwidth

utilization rate.

Bandwidth

BusynessDefinition

In x% of the overall

running time, the bandwidth utilization

rate is greater thany%.

1 – 100, in unit of %

Configure parameters (x and y) of bandwidth

busyness.

If bandwidth utilization rate is over y% over x%of the overall running time, it is believed that the

bandwidth is busy.



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1.3.3 Customizing SLA Portal interface


Manager interface.

Step 2 Select SLA configuration in the left operation tree, and basic parameters of SLA Portal aredisplayed in the right.



SLA Portal Map Google Map Configure the map type displayed in the SLA

Portal interface.

At present, the system supports Google Maponly.

SLA Portal Report

Logo – Customize the carrier Logo in the SLA report.

Click Upload to choose the carrier Logo picture.

1.3.4 Managing SLA service


Manager interface.

Step 2 Select SLA service management in the left operation tree, and all configured SLA testservices are displayed in the right.

Step 3 Select one SLA service record, and choose Start Service from the right-click menu. And then

a Confirm dialog box appears.

Step 4 Click Yes to start SLA test.

Step 5 (Optional) choose Service Management > All Start from the shortcut menu in the top of the

interface to start all SLA tests.



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1.4 Managing service customers

1.4.1 Binding customer

L2VPN-CPMS supports binding the actual service customer with the NMS user. One actualservice customer can be bound with multiple NMS users. After bound with the service

customer, the NMS user can log in to SLA Portal interface, which displays information about

bound services.

The NMS administrator can log in to SLA Portal interface through Web to view allservice data without being bound with the actual service customer.

Step 1 Choose Performance > SLA > SLA Portal from the system menu to enter the SLA PortalManager interface.

Step 2 Select Customer binding in the left operation tree, the configuration interface of customer

binding is displayed in the right.

Step 3 Select one customer (actual service customer) record, and choose Bind Customer from the

right-click menu. And then a Bind Customer dialog box appears.

Step 4 Check the box corresponding to Select to choose the User (NMS user) bound with the

customer. Click OK to issue configurations.

Configuration path of NMS user: Security > User Management. Configuration path of actual service customer: Customer > Customer List.

1.4.2 Exporting customer binding information

L2VPN-CPMS supports exporting customer binding information to Excel or Text.



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Manager interface.

Step 2 Select Customer binding in the left operation tree, the configuration interface of customer binding is displayed in the right.

Step 3 (Optional) choose Export > All > To Excel or Export > All > To Text from the shortcut

menu in the top of the interface to export all information.

Step 4 (Optional) choose Export > Current page > To Excel or Export > Current page > To Text

from the shortcut menu in the top of the interface to export information in the current page.

Step 5 (Optional) choose Export > Selected item > To Excel or Export > Selected item > To Text

to export selected information.

1.4.3 Configuring customer Logo

L2VPN-CPMS supports displaying actual service customer Logo in SLA report. Configure

the customer Logo as below.


Manager interface.

Step 2 Select Customer binding in the left operation tree, the configuration interface of customer binding is displayed in the right.

Step 3 Select one customer record, choose Set Logo from the right-click menu. And then the Set

Customer Logo dialog box appears.

Step 4 Click to choose the customer Logo picture, and click OK .

1.4.4 Configuring SLA KPI threshold scaleL2VPN-CPMS supports configuring the SLA KPI threshold scale. When the actual statistical

data exceed the threshold, the system will modify the range of the SLA curve according to thethreshold scale.


Manager interface.

Step 2 Select Customer binding in the left operation tree, the configuration interface of customer

binding is displayed in the right.

Step 3 Select one customer record, and choose Setting Threshold Scale from the right-click menu.

And then the Set Fixed Scale dialog box appears.Step 4 Configure parameters as below, and then click OK .


Threshold Scale 1 – 100, in unit of % Configure SLA KPI threshold scale.







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Network topology

Show the network topology can be managed by the current user.

Support magnifying the topology interface. Click in the bottom to maximize the

area. After you maximize the topology area, a slider which can zoom in or out on themap appears.

Support Google offline map and related zoom functions.

Support showing geographical location topology. Support coordinate locating the device

based on its longitude and latitude configured in NE properties.

Support showing the logical link topology. Only when you have configured SLA serviceand selected services can the link topology be shown, in which ETree, ELan, or ELine

may be displayed.

Service list

Show the list of SLA services associated with current user.

Show service properties, such as Name, Type, Level, Source, Destination, FD, IFDV,

FLR (FORWARD/BACKWARD), AVAIL (FORWARD/BACKWARD), Bandwidth,

Bandwidth Utilization, and Customer.

Click the Custom hyperlink, and the Custom Information dialog box appears, whichshows detailed information about the service customer, including customer name,

address, and contact.

Support linkage. When clicking the Name of a service record, related devices to thisservice and their logical connection relationship are displayed in the network topology;

related devices to this service are highlighted in the device list; and related alarms to this

service are highlighted in the alarm list.

Support refreshing automatically. By default, the refresh interval is 5min.

1.6 SLA report

The SLA report refers to PDF file generated periodically based on SLA statistics tofacilitate saving and searching for historical data.

The SLA graph refers to the SLA statistical data graph shown in the Web interface.

1.6.1 Configuring SLA report

L2VPN-CPMS supports customizing the SLA report.

Step 1 Choose Performance > SLA > SLA Portal from the system menu to enter the SLA PortalManager interface.

Step 2 Select Report configuration in the left operation tree, and the configuration interface of SLA

report is shown in the right.

Step 3 Configure parameters as below, and click Save.



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Time parameter

Collect Time Every

o'clock

Click the drop-down box to configure the report time.

Day of Week – (Optional) when the corresponding radio button is

checked, it indicates that the SLA report is reportedevery week.

Click Choose to choose a fixed day in a week to report

the SLA report.

Day of Month – (Optional) when the corresponding radio button is

checked, it indicates that the SLA report is reported

every month.

Click Choose to choose a fixed day in a month to report

the SLA report.

Local path parameter

Local Path – Click Browse to choose the local path to which the SLA

report is automatically uploaded.

FTP path parameter

FTP IP Address – Input the IP address of the FTP server.

FTP Port – Input the interface ID of the FTP server.

User Name – Input the user name to log in to the FTP server.

User Password –

Input the password to log in to the FTP server.

Path – Input the FTP save path.

1.6.2 Showing SLA graph

SLA graph type

L2VPN-CPMS supports showing SLA statistics through the curve graph. The statistical

indexes and partial curve graphs are shown below. Information Frame Delay Variation (IFDV)



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Figure 1-2 IFDV statistical curve

Frame Delay (FD)

Figure 1-3 FD statistical curve

Frame Loss Ratio (FLR)

Figure 1-4 FLR statistical curve

Availability

Bandwidth



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Bandwidth Utilization

Generating SLA graph

Step 1 In the SLA KPI Report area of the SLA Portal interface, click in the text box of Name,and the Service Search dialog box appears.

Step 2 Configure information about SLA service. Select one SLA service record, click the Name of

this record, and the system will automatically fill related information about the SLA service.

Step 3 (Optional) configure the start and end time of the SLA graph. Click in the text boxes of

From and To respectively to choose the start and end time of the SLA graph. And then clickOK to generate the graph.

The statistical period of the customized SLA graph cannot be shorter than 10min orlonger than one month.

Step 4 (Optional) click the Real Time/1h/1d/1w hyperlink to generate the graph within1s/1h/1day/1week from present time. By default, it is 1h.

1.6.3 Exporting SLA report

Exporting current report

In the SLA KPI Report area of the SLA Portal interface, click the Export Report hyperlink to

export the SLA report to PDF. After the SLA report is exported, a dialog box showing the

hyperlink of the report will appear. You can click the hyperlink to save or view the report.



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Viewing historical report

L2VPN-CPMS supports viewing the historical SLA report. Step 2 and Step 3 are optional,

which are needed only when the login user is the administrator.

Step 1 In the SLA KPI Report area of the SLA Portal interface, click the History Report hyperlink,and the History Report dialog box appears.

Step 2 (Optional) click in the Customer text box, and the Customer dialog box appears. Clickthe Customer hyperlink of the selected customer.

Step 3 (Optional) click OK to search for the historical SLA report of the selected customer.

The historical SLA report is shown in table. Click the hyperlink under the Report cell to open

the corresponding report.



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2 CPMS

2.1 OverviewTo facilitate users to query SLA data freely in real time, the L2VPN-CMPS application isdeveloped. It can be installed on the mobile device, such as, mobile phone. Through this

application, you can connect the mobile device with the NMS to query SLA information aboutthe service in real time.

The CPMS supports the following platforms:

Android 4.0 or later

IOS 7 or later

The style differs a little when the L2VPN-CPMS is installed on the Android or IOSplatform. However, the content is basically consistent. Figures in this chapter arebased on the IOS platform.

2.2 FeaturesL2VPN-CPMS supports the following features:

Support viewing basic information about the device.

Support viewing SLA service information about all devices or a specified device.

Support viewing SLA KPI.

Support viewing SLA alarms.

Support searching for the device, SLA service, SLA alarm, etc.

2.3 Login and logout

2.3.1 Logging in to application

Step 1 Click , and the login interface appears.



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Step 2 Input the IP address of the NMS server, user name, and password (user name and password

are identical with those of the L2VPN-CPMS), and then click LOGIN.

2.3.2 Logging out of application

Click More, and the Exit and Clear and Exit buttons appear, which enable you log out of theapplication directly or after clearing related information.

2.4 Viewing device

2.4.1 Viewing device list

Step 1 Click Device, and the device management list appears, as shown in Figure 2-1.

Step 2 View basic information about all devices managed by the NMS, including device name (IP

address by default), IP address, location, and online status.



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Figure 2-1 Device management list

2.4.2 Searching for device


Step 2 Click in the upper right corner, and a Search device dialog box appears, where you can

input the IP address and location of the device. And then click Search.

2.5 Viewing SLA service information

2.5.1 Viewing SAL service list

Step 1 Click Service, and the SLA service list appears, as shown in Figure 2-2.

Step 2 View all SLA service information which can be managed by the login user, including theSLA service name (such as EPL_Single222), service priority (CosName), service name

(Customer), and service topology.



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Step 3 (Optional) click to enter the map as shown in Figure 2-3, which shows the networktopology of the service.

Step 4 (Optional) click a SLA service record to enter the page as shown in Figure 2-4, which showsthe SLA test information about the service.

Figure 2-2 SLA service list



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Figure 2-3 Device network topology

Figure 2-4 SLA test information

2.5.2 Searching for SAL service

The application supports quickly fuzzy search of SLA service based on SLA service name.



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Step 2 Click in the upper right corner, and a Search service dialog box appears, where you can

input the key words of the SLA service name. And then click Search.

2.5.3 Viewing SLA service of a specified device

The application supports viewing SLA service information based on device.


Step 2 Click a device record to enter the SLA service list, which shows the SLA service information

configured on the device.

2.5.4 Viewing SLA KPI

The application supports viewing the SLA KPI curve graph. SLA KPI includes FD, IFDV,

FLR, AVAIL, Bandwidth, and Bandwidth Utilization.


Step 2 Click a SLA service record to enter the page as shown in Figure 2-4, which shows the SLA

test information associated with the service.

Step 3 Click a piece of SLA test information in one direction to enter the SLA KPI page.

Step 4 Configure the interval and select the KPI according to the table listed below, and then the

corresponding SLA KPI curve graph is shown in the below.


Interval

Real Time 1 Hour 1 Day 1 Week

Select the interval. Real Time 1 Hour 1 Day 1 Week

By default, it is 1 Hour.

SLA KPI FD IFDV FLR AVAIL Bandwidth

Bandwidth Utilization

Select the SLA KPI.

FD IFDV FLR AVAIL Bandwidth Bandwidth Utilization

By default, it is FD.



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Figure 2-5 SLA KPI_FD curve graph

Figure 2-6 SLA KPI_IFDV curve graph

2.6 Viewing alarms

2.6.1 Viewing alarm list

The application supports viewing alarms generated on devices which can be managed by the

login user, including device offline alarm, device recovery alarm, SLA PKI TCA, and bandwidth utilization TCA.

Step 1 Click Alarm, and the alarm list appears, as shown in Figure 2-7, where you can view related

alarm information, including IP address of the alarm NE, alarm name, alarm priority, and

alarm generation time.

Step 2 Click an alarm record, and a dialog box appears, as shown in Figure 2-8, where you can view

alarm details.



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Figure 2-7 Alarm list

Figure 2-8 Alarm details

Parameter Description

IP IP address of the alarm source

Name Alarm name

Priority Alarm priority

Date Alarm generation time

Status Alarm status

2.6.2 Searching for alarm

The application supports quick search of alarms based on IP address of the device.

Step 1 Click Alarm, and the alarm list appears, as shown in Figure 2-7.



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Step 2 Click in the upper right corner, and a Search alarm dialog box appears, where you caninput the IP address of the device. And then click Search.



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Raisecom SLA Portal (Rel_02)