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• Provides a modern cloud platform to address the changing needs and consumption models required in today’s world
• Supports three key uses: Real-time collaboration, online meetings and business telephony — in an all-in-one experience
• Is designed around the core values of ease-of-use, mobility, completeness, trust, and openness
• Is an end-to-end offer from Alcatel-Lucent Enterprise and RingCentral, two global telecommunications and IT industry leaders, with a combined wealth of expertise and innovation
• Is complemented with optional physical handsets and network infrastructure products from Alcatel-Lucent Enterprise
• Benefits from a comprehensive service offering
Rainbow Office: Your comprehensive business communications and collaboration solution
2BrochureRainbow Office
Empower your employees with messaging, video meetings and calls, from anywhere, on any device. Rainbow Office provides a complete cost-effective business communications and collaboration solution to accompany you in your digital transformation. Rainbow Office:
Message: Seamless team collaborationInteract with remote colleagues and customers. Check presence, communicate, share files, calendars, manage tasks and easily find content in past threads. Keep projects on track by setting action items and timelines. Bring internal and external teams together with real-time text, voice, and video conferencing.
Video: Anywhere meetingsManage online meetings before, during and after they happen, whether they are impromptu or scheduled. Hold high-definition video conferences with up to 200 participants, utilising advanced collaboration features including screen sharing, web sharing, file annotation, recording, virtual backgrounds, and more. Eliminate guests’ frustrations as they can easily join, using a browser, without needing to download anything.
Phone: Powerful call controlsBenefit from a flexible and complete enterprise-grade cloud telephony platform with local numbers, extensions, HD quality, call screening and delegation, visual voicemail, and more. Traffic to and from the public network is included, as well as “one number” across multiple devices and smart routing. In addition to the mobile and desktop clients, physical handsets – such as Alcatel-Lucent Enterprise phones can be added, depending on requirements and user preferences.
Intuitive unified clientAvoid inefficiencies resulting from constantly having to move between siloed communications tools with a a re-imagined all-in-one experience. Rainbow Office functionality is available through an easy-to-use integrated application, available for mobile devices, as well as desktop and laptop computers. Everything is in one place, with seamless switching between media or devices.
3BrochureRainbow Office
Simplified IT administrationUse our centralised web-based dashboard to easily configure and manage all your users and locations, anytime, anywhere, on any device. Powerful reporting and administration tools offer a holistic view into your business and network conditions, across all your teams and sites. Setup automated monitoring of critical parameters such as call quality, device connectivity status, among others. Receive real-time alerts and proactively analyse and resolve potential issues before they negatively affect your operations. Enjoy automatic product upgrades and innovations.
Global and compliantRainbow Office is a single, purpose-built, worldwide cloud multi-tenant service. Calling plans and phone numbers can be obtained for 100+ locations. The interfaces are translated into more than 16 languages and the platform is compliant with local standards and regulations – including data privacy and emergency calls. Customers with multi-national organisations can easily setup and run their networks across countries, with the convenience of a single management portal and a single bill.
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World-class security and reliabilityRobust protection measures are implemented at every level of the Rainbow Office architecture and processes. Our full-time security and fraud-prevention department provides 24/7, physical and environmental defence for your service. Enjoy peace of mind knowing that our distributed network is fully redundant in every location we serve, providing a truly global infrastructure that consistently delivers service continuity and quality, at the highest SLA standard with financially backed 99.999% uptime.
Comprehensive integrationBuilt as an open platform from the ground up, Rainbow Office is designed to easily integrate your business communications capabilities with the software and cloud services your organisation uses every day. The most popular applications – such as Salesforce, Google Workspace™, Microsoft® 365, and many others – can be implemented immediately, with ready-to-use, out-of-the-box connectors. Less common applications can of course be integrated as well but will require custom development using our industry-standard APIs.
BrochureRainbow Office
Essentials Standard Premium Ultimate
Messaging and team collaboration
Chat with internal contacts • • • •
Integrated telephony calling • • • •
Internet fax • • •
Video conferencing • • •
Unlimited posts • • • •
Integrated with company directory • • • •
Presence status • • • •
File sharing • • • •
Unlimited file sharing • • •
Search across groups, messages, files • • • •
Team calendars and events • • • •
Task management • • • •
In-app document previews • • • •
Team admin. controls • • • •
Advanced account-level administration controls • • • •
Shortcuts for frequently used features: set away status, create tasks, search, among others
• • • •
Integrated O365/Google Calendars and Contacts • • •
Unlimited cloud storage for messages and files •
Personal folders • • •
Notification bubbles • • •
Video meetings
HD audio and video • • •
Maximum meeting participants 100 200 200
Screen and application sharing • • •
Annotation features • • •
Active speaker spotlight • • •
Intuitive host and attendee controls • • •
Public and private in-meeting chat • • •
Personal meeting IDs • • •
Ability to lock meetings • • •
Meeting passwords • • •
Test mic and speaker settings • • •
Send instant invitation via email • • •
Switch meeting across devices (mobile, desktop)1 • • •
Web client (no downloads required) • • •
Intelligent echo cancellation • • •
Meetings log and history • • •
Audio options: VoIP, PSTN, Call Me • • •
Microsoft Outlook® and G Suite plugin • • •
Unlimited cloud storage for meeting2 • • •
Virtual backgrounds • • •
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Rainbow Office feature comparison*
BrochureRainbow Office
Essentials Standard Premium Ultimate
Phone
Domestic outbound minutes EU packages3 100 500 1000 2000
Domestic outbound minutes UK packages3 100 750 2000 4000
Auto-receptionist • • • •
Multi-level IVR (auto-attendant) • • •
Visual IVR editor • • •
HD voice4 • • • •
Extension-to-extension dialing • • • •
International calling5 • • • •
International calling credit bundles • • • •
Inbound caller ID number • • • •
Inclusive free-phone minutes per account: EU packages Per minute charge Per minute charge Per minute charge
Inclusive free-phone minutes per account: UK packages 250 1000 2000
Outbound caller ID number • • • •
Presence across all devices • • • •
Corporate directory • • • •
Dial-by-name directory • • • •
Call logs and reports • • • •
Intercom6 • • •
Paging6 • • •
Call recording On-demand Automatic Automatic
Active call management: mute/unmute, transfer, record, forward, park (private or public)
• • • •
Custom answering and call routing rules • • • •
Music and messages on hold • • • •
Call screening and blocking • • • •
Call switch and flip3 • • • •
Call queues • • • •
RingMe™ click-to-call me • • • •
RingOut™ click-to-call out • • • •
Visual voicemail • • • •
Voicemail transcription • • • •
Voicemail with email notifications • • •
Heads-up display (HUD) • • • •
Hot desking on a shared phone • •
Advanced call handling (monitor, whisper, barge, takeover) • •
Global
Global presence in 100+ countries7 • • •
16+ languages • • •
1,000 regional calling minutes2 • • •
Emergency services in countries8 • • •
Self-service global number ordering • • •
6BrochureRainbow Office
Essentials Standard Premium Ultimate
User and system administration
Web-based user and admin. portals • • • •
Free, instant software upgrades/updates • • • •
24/7 support15 • • • •
Single Sign-on (SSO support) • •
Active directory integration • •
User templates6 • • •
Cost Centre management • • • •
Multiple account management • • • •
Data retention9 • • • •
Audit trail • • • •
Compliance exports • • • •
Service status site • • • •
Role-based access control with roles/permissions Pre-defined Pre-defined Customisable Customisable
Multi-site admin and management • •
Templates for bulk user uploads • • • •
Accessibility features • • • •
Security
German and UK data residency available on request • • • •
Alphanumeric password • • • •
Session timer • • • •
Authorised apps manager • • • •
GDPR compliance • • • •
TLS/SRTP secure voice • • •
TLS for 3rd-party BYOD • • •
Secure video • • •
Encryption at rest • • • •
VoIP country blocking • • • •
Analytics
Adoption and usage • • •
Historical reporting (users, queues, numbers, meetings) • • •
Live reports10 (real-time call reporting) • • •
Quality of Service (QoS) • • •
Real-time analytics (QoS alerts) • •
Device status •
Device status alerts •
7BrochureRainbow Office
Essentials Standard Premium Ultimate
Integration
Google (G Suite add-on, Chrome, Hangouts) • • •
Microsoft Teams • • •
Microsoft Outlook11 • • •
Rainbow Office for Office 365 (Outlook Mail on the web) • • •
Rainbow Office for Office 365 (Teams on web) • • •
Skype for Business11 • • •
Firefox • • •
Amazon Connect • • •
Slack • • •
Zapier • • •
Salesforce • •
Zendesk • •
ServiceNow • •
SugarCRM • •
Bullhorn • •
NetSuite • •
Dynamics 365 • •
Rainbow Office for Oracle Sales Cloud • •
Okta • •
Canvas • •
Smarsh • •
Archiver • •
APIs12
API Access for third-party app development and deployment
• •
Voice APIs • •
Active Call Control API • •
WebRTC E999 API • •
Team Messaging APIs • •
Video APIs • •
Fax APIs • •
System Config APIs • •
Data APIs • •
8BrochureRainbow Office
Essentials Standard Premium Ultimate
Audio conferencing
Unlimited audio conferences with up to 1,000 attendees per conference
• • •
Own unique bridge number and access codes • • •
Invite international participants with local dial-in numbers in 50+ countries
• • •
Send instant invites using email • • •
Reset host and participant access codes • • •
Premium audio conference numbers • • •
Internet fax
Send and receive faxes electronically, without a fax machine13
• • •
Send fax via integrations • • •
Send faxes using a fax machine with an analog adapter • • •
Scan to fax directly from desktop11 • • •
Drag-n-drop files as attachments14 • • •
Fax activity log • • •
* Subject to change. For more details, please contact your Alcatel-Lucent Enterprise Account Executive. Terms and conditions apply.
1 Available on the Rainbow Office app.2 Limited in some countries, contact your Account Executive.3 Inclusive domestic & EMEA regional calling zone outbound minutes can be used to call the following countries: Austria, Belgium, Denmark, Ireland, France, Italy, Germany, Netherlands, Norway, Portugal,
Spain, Sweden, Luxembourg, Switzerland, UK, Finland, Israel, Czech Republic, Romania, Poland, Slovakia, Hungary, Croatia and South Africa.4 Supported devices only.5 Calling rates apply.6 Not available for accounts with only 1 user/direct line.7 Additional license fee applies. Not available for accounts with only 1 user/direct line.8 Subject to country availability.9 Retention period applies.10 Additional license fee applies.11 Windows only.12 Standard-edition customers with more than 50MRR get access to APIs.13 Each fax consumes an outbound minute.14 Attach up to 20 MB of files.15 Live phone support is available 24/7 for 2+ users.
www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein. © Copyright 2021 ALE International, ALE USA Inc. All rights reserved in all countries. DID21021601EN (September 2021)
About Alcatel-Lucent EnterpriseAlcatel-Lucent Enterprise delivers the customised technology experiences enterprises need to make everything connect. ALE provides digital-age networking, communications and cloud solutions tailored to ensure customers’ success, with flexible business models in the cloud, on premises, and hybrid. All solutions have built-in security and limited environmental impact.
Over 100 years of innovation have made Alcatel-Lucent Enterprise a trusted advisor to more than 830,000 customers in 100 countries around the world. The privately-owned company with headquarters in France has over 2900 direct business partners worldwide, achieving an effective global reach with a local focus.
For more information: www.al-enterprise.com
