Need Support

1

The Chemours Supplier Portal is an application that provides our suppliers with the ability to submit invoices

to Chemours and check the status of their payments

How toaccess the

Portal

CLICK TO GO

Profile

CLICK TO GO

SubmittingInvoices

CLICK TO GO CLICK TO GO

Find YourInvoice

PaymentStatus

CLICK TO GO

Quick Reference Guide

2

Accessing the Chemours Supplier Portal

Pre-requisitesEnd Users must have a Web Browser installed on their work station

along with role-specific access to Chemours Supplier Portal

The Chemours Supplier Portal works best with

Google Chrome

Navigation in the Portal should be done using linksbuttons within the

application and not the ones on the browser Eg Buttons like the back

button on the browser should not be used

Registration Process

1 Click the link in the invitation email to register your details

2 A form in a browser window will open Fill all the mandatory form fields marked with an asterisk

3 Click the Organization Details tab next to User Details Tab Fill all the mandatory fields marked with an asterisk

4 Click the Review and Accept Agreements Tab Enter the email address and check the I Accept checkbox

5 Click the Additional Details tab enter comments (if needed)

6 Click the Submit button

Once you have successfully registered

in the Chemours Supplier Portal you will receive an

email confirmation

Login ProcessLog on to the Supplier Service Portal using

this link

1 Enter your login details

2 Click the Submit button

Click here to see the Chemours Supplier Portal Home Page gtgt

BACK

1

2

2

Accessing the Chemours Supplier Portal

Pre-requisitesEnd Users must have a Web Browser installed on their work station

along with role-specific access to Chemours Supplier Portal

The Chemours Supplier Portal works best with

Google Chrome

Navigation in the Portal should be done using linksbuttons within the

application and not the ones on the browser Eg Buttons like the back

button on the browser should not be used

Registration Process

1 Click the link in the invitation email to register your details

2 A form in a browser window will open Fill all the mandatory form fields marked with an asterisk

3 Click the Organization Details tab next to User Details Tab Fill all the mandatory fields marked with an asterisk

4 Click the Review and Accept Agreements Tab Enter the email address and check the I Accept checkbox

5 Click the Additional Details tab enter comments (if needed)

6 Click the Submit button

Once you have successfully registered

in the Chemours Supplier Portal you will receive an

email confirmation

Login ProcessLog on to the Supplier Service Portal using

this link

1 Enter your login details

2 Click the Submit button

Click here to see the Chemours Supplier Portal Home Page gtgt

BACK

1

2

3

Chemours Supplier PortalHomepage

1 Portal Search based on the Requests transactional

documents and knowledge base

2 User Menu view profile company profile and option

to logout of the Chemours Supplier Portal

3 Catalog Menu the catalog menu provides access to

the actions you can perform in the Chemours Supplier

Portal like requesting a new user or submitting an

invoice

4 My Requests view all of your recently submitted

requests along with options to apply filter on

category and status of the requests

12

4

3

BACK

4

Profile

1 Click on User menu

2 Click on My Profile My Company Profile

3 You can view the profile details as available in the Chemours Supplier Portal

Change the Language Preference

On the My Profile page select the preferred language from the Notification Language Preference field

Please note that your chosen language will only apply to emails messages The Chemours Supplier Portal interface will remain in English

View My Profile My Company Profile

BACK

5

Submitting Invoices

Through the Portal

1 On the Portal home page click the Chemours Invoice Submission catalog item

2 Click the Review and Accept AgreementsTab Enter the email address and check the I Accept checkbox

3 Click at the icon on the form to add an invoice and any other supporting documents as attachments

Attachments cannot exceed 10 MB

4 Select the main attachment from the Select Invoice Document drop-down list and click the Submit Request button

5 Once the request is submitted successfully the Chemours Supplier Portal displays the Requested Item (RITM) number for the request

2

1

Via Email

Send invoices to the email addresses linked here gtgt

You can send PO invoices Non-PO invoices and other documents (an statement payment requests etc)

You will receive an email notification from iPay with your requestrsquos details

Through the

Scanning Center

Suppliers may deliver paper-based documents to PO Boxes set up in EDM factory scanning locations (based in Prague San Antonio Dalian and Bangalore) andor by courier

Each email should contain one invoice (in

PDF format) with all supporting documents

in one file For each attachment present in

the email one ticket will be created

Valid attachments PDF Word docs TXT JPG JPEG TIFF XLS

XLSX ZIP XML

You mustselect the Invoice document as Main Attachment in the

dropdown list Only PDF documents

Click here to see the PO Boxes

contact details gtgt

Click here to see the PO Boxes

contact details gtgt

BACK

6

Invoice Submissionvia Email

BACK

USA (US)

Canada(CA)

Argentina(AR)

Mexico(MX)

Brasil(BR)

Chile(CL)

Spain(ES)

UK(GB)

Netherlands

(NL)

Belgium(BE)

Italy(ES)

Swithzerland

(CH)

Germany (DE)

France(FR)

India

(IN)

Turkey(TR)

China

(CN)

Malaysia

(MY)

Japan

(JP)Korea

(KR)

Singapore

(SG)

Taiwan

(TW)

Indonesia

(ID)

Vietnam

(VN)

Hong Kong

(HK)

4

Profile

1 Click on User menu

2 Click on My Profile My Company Profile

3 You can view the profile details as available in the Chemours Supplier Portal

Change the Language Preference

On the My Profile page select the preferred language from the Notification Language Preference field

Please note that your chosen language will only apply to emails messages The Chemours Supplier Portal interface will remain in English

View My Profile My Company Profile

BACK

5

Submitting Invoices

Through the Portal

1 On the Portal home page click the Chemours Invoice Submission catalog item

2 Click the Review and Accept AgreementsTab Enter the email address and check the I Accept checkbox

3 Click at the icon on the form to add an invoice and any other supporting documents as attachments

Attachments cannot exceed 10 MB

4 Select the main attachment from the Select Invoice Document drop-down list and click the Submit Request button

5 Once the request is submitted successfully the Chemours Supplier Portal displays the Requested Item (RITM) number for the request

2

1

Via Email

Send invoices to the email addresses linked here gtgt

You can send PO invoices Non-PO invoices and other documents (an statement payment requests etc)

You will receive an email notification from iPay with your requestrsquos details

Through the

Scanning Center

Suppliers may deliver paper-based documents to PO Boxes set up in EDM factory scanning locations (based in Prague San Antonio Dalian and Bangalore) andor by courier

Each email should contain one invoice (in

PDF format) with all supporting documents

in one file For each attachment present in

the email one ticket will be created

Valid attachments PDF Word docs TXT JPG JPEG TIFF XLS

XLSX ZIP XML

You mustselect the Invoice document as Main Attachment in the

dropdown list Only PDF documents

Click here to see the PO Boxes

contact details gtgt

Click here to see the PO Boxes

contact details gtgt

BACK

6

Invoice Submissionvia Email

BACK

USA (US)

Canada(CA)

Argentina(AR)

Mexico(MX)

Brasil(BR)

Chile(CL)

Spain(ES)

UK(GB)

Netherlands

(NL)

Belgium(BE)

Italy(ES)

Swithzerland

(CH)

Germany (DE)

France(FR)

India

(IN)

Turkey(TR)

China

(CN)

Malaysia

(MY)

Japan

(JP)Korea

(KR)

Singapore

(SG)

Taiwan

(TW)

Indonesia

(ID)

Vietnam

(VN)

Hong Kong

(HK)

5

Submitting Invoices

Through the Portal

1 On the Portal home page click the Chemours Invoice Submission catalog item

2 Click the Review and Accept AgreementsTab Enter the email address and check the I Accept checkbox

3 Click at the icon on the form to add an invoice and any other supporting documents as attachments

Attachments cannot exceed 10 MB

4 Select the main attachment from the Select Invoice Document drop-down list and click the Submit Request button

5 Once the request is submitted successfully the Chemours Supplier Portal displays the Requested Item (RITM) number for the request

2

1

Via Email

Send invoices to the email addresses linked here gtgt

You can send PO invoices Non-PO invoices and other documents (an statement payment requests etc)

You will receive an email notification from iPay with your requestrsquos details

Through the

Scanning Center

Suppliers may deliver paper-based documents to PO Boxes set up in EDM factory scanning locations (based in Prague San Antonio Dalian and Bangalore) andor by courier

Each email should contain one invoice (in

PDF format) with all supporting documents

in one file For each attachment present in

the email one ticket will be created

Valid attachments PDF Word docs TXT JPG JPEG TIFF XLS

XLSX ZIP XML

You mustselect the Invoice document as Main Attachment in the

dropdown list Only PDF documents

Click here to see the PO Boxes

contact details gtgt

Click here to see the PO Boxes

contact details gtgt

BACK

6

Invoice Submissionvia Email

BACK

USA (US)

Canada(CA)

Argentina(AR)

Mexico(MX)

Brasil(BR)

Chile(CL)

Spain(ES)

UK(GB)

Netherlands

(NL)

Belgium(BE)

Italy(ES)

Swithzerland

(CH)

Germany (DE)

France(FR)

India

(IN)

Turkey(TR)

China

(CN)

Malaysia

(MY)

Japan

(JP)Korea

(KR)

Singapore

(SG)

Taiwan

(TW)

Indonesia

(ID)

Vietnam

(VN)

Hong Kong

(HK)

6

Invoice Submissionvia Email

BACK

USA (US)

Canada(CA)

Argentina(AR)

Mexico(MX)

Brasil(BR)

Chile(CL)

Spain(ES)

UK(GB)

Netherlands

(NL)

Belgium(BE)

Italy(ES)

Swithzerland

(CH)

Germany (DE)

France(FR)

India

(IN)

Turkey(TR)

China

(CN)

Malaysia

(MY)

Japan

(JP)Korea

(KR)

Singapore

(SG)

Taiwan

(TW)

Indonesia

(ID)

Vietnam

(VN)

Hong Kong

(HK)

7

Invoice SubmissionThrough the Scanning Center

BACK

Chemours North America

Attention Accounts Payable

PO Box 696014San Antonio TX

78269

Chemours IndiaAttention Accounts Payable12TH Floor BDC10b (Garnet) Bagamne Developers Pvt Ltd

Sez-II KR Puram Marathalli Ring

Road Doddanekundi VillageBangalore India 560048

Chemours ChinaAttention EDM -

ChemoursNo 953 Huangpu

Road High-tech ZoneDalian China 116023

Tel +86 411 84818326

Export Your Search Results

To export the Search List on any search output

1 Click on the symbol next to the Requested Item menu heading

2 Exported file is downloaded in your Downloads folder

Click here to find out about the FilterOptions available gtgt

Find Your Invoice Payment Status

1 On the portal home page click the Advanced button on the Search bar

2 This opens the search menu in list view On the left-hand side you can access Procure To Pay gt Current Invoices Payments and Historic Invoices search menu

3 You can customize the columns to be displayed by clicking on the symbol next to the ldquoCurrent Invoice and PaymentStatusrdquo header

1

Search menu enables the requestor to search based on the Requests Transactional Documents and Knowledge Base

4 To perform any search based on invoice or payment select the corresponding Current Invoices Payment or Historic Invoices search from the left menu

5 Enter any of the available details in the respective field search bar

6 Click Enter key to view the search result

7 To remove the search filter you added click on Clear Filter

BACK

You also will receive an email notification for each status change of your invoice Click here to know more gtgt

1

February 13 2020 9

Search ndash Filter Options

How to filter your search results

1 Click on the symbol on the Search bar This opens a screen where you can filter by different options

2 Click on the last lsquoORrsquo or lsquoANDrsquo to add a filter

3 In the Choose field dropdown you can choose the field you want to filter by (ie document dates amount) and add specific dates ranges in the other fields

How to save and reuse your filtersIf you want to apply the same filters in future occasions click on Save Filter add a name to the filter and click on Submit to save it

Next time you look up invoices and want to apply the saved filters click on the symbol then on Load Filter and select the filter you want to applier to the results

BACK

10

Email Notifications

BACK

You will receive an email notification each time the status of your invoice is updated

bull One when your invoice has been submitted (or failure notice if applicable)

bull One when it has been processed informing you of the scheduled date for payment

bull One remittance advice after your payment has been made

Please note that remittance advices are launched from our payments platform instead of the Chemours Supplier Portal If you do not receive them or wish to change the email address write to your local Accounts Payable Helpdesk and provide your vendor code and preferred email address

What if my invoice is rejected

The Reject Reason and steps to take are stated in the email In case of doubts find here how to get Support gtgt

You will also receive a notification if the invoice yousubmitted has been rejected by the Chemours AccountsPayable agent

Click here tofind your local

AP Helpdesk gtgt

11

Accounts Payable Helpdesk

BACK

USA (US)

Canada(CA)

Argentina(AR)

Mexico(MX)

Brasil(BR)

Chile(CL)

Europe

India

(IN)

China

(CH)

Malaysia

(MY)

Japan

(JP)Korea

(KR)

Singapore

(SG)

Taiwan

(TW)

Australia

(AU)

Hong Kong

(HK)

Thailand

(TH)

Export Your Search Results

To export the Search List on any search output

1 Click on the symbol next to the Requested Item menu heading

2 Exported file is downloaded in your Downloads folder

Click here to find out about the FilterOptions available gtgt

Find Your Invoice Payment Status

1 On the portal home page click the Advanced button on the Search bar

2 This opens the search menu in list view On the left-hand side you can access Procure To Pay gt Current Invoices Payments and Historic Invoices search menu

3 You can customize the columns to be displayed by clicking on the symbol next to the ldquoCurrent Invoice and PaymentStatusrdquo header

1

Search menu enables the requestor to search based on the Requests Transactional Documents and Knowledge Base

4 To perform any search based on invoice or payment select the corresponding Current Invoices Payment or Historic Invoices search from the left menu

5 Enter any of the available details in the respective field search bar

6 Click Enter key to view the search result

7 To remove the search filter you added click on Clear Filter

BACK

You also will receive an email notification for each status change of your invoice Click here to know more gtgt

1

February 13 2020 9

Search ndash Filter Options

How to filter your search results

1 Click on the symbol on the Search bar This opens a screen where you can filter by different options

2 Click on the last lsquoORrsquo or lsquoANDrsquo to add a filter

3 In the Choose field dropdown you can choose the field you want to filter by (ie document dates amount) and add specific dates ranges in the other fields

How to save and reuse your filtersIf you want to apply the same filters in future occasions click on Save Filter add a name to the filter and click on Submit to save it

Next time you look up invoices and want to apply the saved filters click on the symbol then on Load Filter and select the filter you want to applier to the results

BACK

10

Email Notifications

BACK

You will receive an email notification each time the status of your invoice is updated

bull One when your invoice has been submitted (or failure notice if applicable)

bull One when it has been processed informing you of the scheduled date for payment

bull One remittance advice after your payment has been made

Please note that remittance advices are launched from our payments platform instead of the Chemours Supplier Portal If you do not receive them or wish to change the email address write to your local Accounts Payable Helpdesk and provide your vendor code and preferred email address

What if my invoice is rejected

The Reject Reason and steps to take are stated in the email In case of doubts find here how to get Support gtgt

You will also receive a notification if the invoice yousubmitted has been rejected by the Chemours AccountsPayable agent

Click here tofind your local

AP Helpdesk gtgt

11

Accounts Payable Helpdesk

BACK

USA (US)

Canada(CA)

Argentina(AR)

Mexico(MX)

Brasil(BR)

Chile(CL)

Europe

India

(IN)

China

(CH)

Malaysia

(MY)

Japan

(JP)Korea

(KR)

Singapore

(SG)

Taiwan

(TW)

Australia

(AU)

Hong Kong

(HK)

Thailand

(TH)

February 13 2020 9

Search ndash Filter Options

How to filter your search results

1 Click on the symbol on the Search bar This opens a screen where you can filter by different options

2 Click on the last lsquoORrsquo or lsquoANDrsquo to add a filter

3 In the Choose field dropdown you can choose the field you want to filter by (ie document dates amount) and add specific dates ranges in the other fields

How to save and reuse your filtersIf you want to apply the same filters in future occasions click on Save Filter add a name to the filter and click on Submit to save it

Next time you look up invoices and want to apply the saved filters click on the symbol then on Load Filter and select the filter you want to applier to the results

BACK

10

Email Notifications

BACK

You will receive an email notification each time the status of your invoice is updated

bull One when your invoice has been submitted (or failure notice if applicable)

bull One when it has been processed informing you of the scheduled date for payment

bull One remittance advice after your payment has been made

Please note that remittance advices are launched from our payments platform instead of the Chemours Supplier Portal If you do not receive them or wish to change the email address write to your local Accounts Payable Helpdesk and provide your vendor code and preferred email address

What if my invoice is rejected

The Reject Reason and steps to take are stated in the email In case of doubts find here how to get Support gtgt

You will also receive a notification if the invoice yousubmitted has been rejected by the Chemours AccountsPayable agent

Click here tofind your local

AP Helpdesk gtgt

11

Accounts Payable Helpdesk

BACK

USA (US)

Canada(CA)

Argentina(AR)

Mexico(MX)

Brasil(BR)

Chile(CL)

Europe

India

(IN)

China

(CH)

Malaysia

(MY)

Japan

(JP)Korea

(KR)

Singapore

(SG)

Taiwan

(TW)

Australia

(AU)

Hong Kong

(HK)

Thailand

(TH)

10

Email Notifications

BACK

You will receive an email notification each time the status of your invoice is updated

bull One when your invoice has been submitted (or failure notice if applicable)

bull One when it has been processed informing you of the scheduled date for payment

bull One remittance advice after your payment has been made

Please note that remittance advices are launched from our payments platform instead of the Chemours Supplier Portal If you do not receive them or wish to change the email address write to your local Accounts Payable Helpdesk and provide your vendor code and preferred email address

What if my invoice is rejected

The Reject Reason and steps to take are stated in the email In case of doubts find here how to get Support gtgt

You will also receive a notification if the invoice yousubmitted has been rejected by the Chemours AccountsPayable agent

Click here tofind your local

AP Helpdesk gtgt

11

Accounts Payable Helpdesk

BACK

USA (US)

Canada(CA)

Argentina(AR)

Mexico(MX)

Brasil(BR)

Chile(CL)

Europe

India

(IN)

China

(CH)

Malaysia

(MY)

Japan

(JP)Korea

(KR)

Singapore

(SG)

Taiwan

(TW)

Australia

(AU)

Hong Kong

(HK)

Thailand

(TH)

11

Accounts Payable Helpdesk

BACK

USA (US)

Canada(CA)

Argentina(AR)

Mexico(MX)

Brasil(BR)

Chile(CL)

Europe

India

(IN)

China

(CH)

Malaysia

(MY)

Japan

(JP)Korea

(KR)

Singapore

(SG)

Taiwan

(TW)

Australia

(AU)

Hong Kong

(HK)

Thailand

(TH)

12

Need Support

1 On the portal header click the Ask Service Desk Catalog

2 Enter Contact Number (optional)

3 Select the Country from the drop-down list

4 Select the Request Type from the drop-down list

bull Invoice Follow-up

bull Invoice Payment

bull Vendor Master Query

bull Generic Query

5 Fill in the form fields Mandatory fields are marked with an asterisk

6 Click the icon to attach any supporting documents or templates to the

request

7 Click the Submit Request button

To submit a question related to Invoice Follow-up Invoice payment Vendor Master or just a generic one follow the steps

Help Options

Portal Help Options

Click the icon next to the user menu on the portal header

On the left-hand side CHEMOURS FAQs menu provides a list of questions frequently asked by the users and the appropriate answers to them

Contact UsOn the left-hand side menu click Contact Us

North America +1 952 225 4497

Mexico +52 18000623570

Chile +56 1230 020 6885

Argentina +54 800 444 3850

Brazil +55 800 099 9080

China +86 411 82412970

Europe +800 141 225 12

UK Local +44 20 3810 0161

BACK