Quality Manualbatstate-u.edu.ph/sites/files/qms/Quality Manual of BatStateU_Rev... · PREAMBLE This is the Quality Manual ... BatStateU Main I-College of Law Atty. Edgard E. Valdez

Quality Manual

Quality Manual

QUALITY MANUAL Document Reference No.:

BatStateU-QM

i

PREAMBLE

This is the Quality Manual (QM) of Batangas State University. It describes the Quality Management System

(QMS) to ensure that the University provides quality products to its customers and is compliant to all statutory

and regulatory requirements.

The reproduction or distribution in part or in whole of this Quality Manual is permitted only with the expressed

authority of the Quality Management Representative (QMR).

This Quality Manual is intended for use within Batangas State University. However, it may be given to any

person(s), as interested party/parties, to explain BatStateU services and processes to such person(s) on ground of

mutual trust. Such document is deemed and stamped uncontrolled.


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December 1, 2017 Rev. 01 Page 1 of 29

1.0 TABLE OF CONTENTS

Section No. Description Page

- Cover page

- Preamble ...................................................................................................... i

1.0 Table of Contents ................................................................................................1

1.1 Distribution List ....................................................................................................2

1.2 Scope of Quality Manual ......................................................................................5

1.3 Definition of Terms ..............................................................................................7

1.4 Objective of the Quality Manual...........................................................................7

2.0 Institution’s Profile .............................................................................................7

2.1 Vision Statement ...................................................................................................7

2.2 Mission Statement ................................................................................................7

2.3 Core Values ..........................................................................................................8

2.4 Quality Policy ...................................................................................................... 8

3.0 Business Process Flow ........................................................................................9

3.1 Organizational Chart ........................................................................................... 10

3.2 Designation Letter .............................................................................................. 10

4.0 Quality Management System ........................................................................... 11

4.1 General Requirements......................................................................................... 11

4.2 Documentation Requirements ............................................................................. 11

5.0 Management Responsibility ............................................................................. 12

5.1 Management Commitment ................................................................................. 12

5.2 Customer Focus .................................................................................................. 12

5.3 Quality Policy ..................................................................................................... 12

5.4 Planning .............................................................................................................. 13

5.5 Responsibility, Authority and Communication .................................................. 13

5.6 Management Review .......................................................................................... 19

6.0 Resource Management ..................................................................................... 20

6.1 Provision of Resources ....................................................................................... 20

6.2 Human Resources ............................................................................................... 20

6.3 Infrastructure....................................................................................................... 21

6.4 Work Environment ............................................................................................. 21

7.0 Product Realization .......................................................................................... 21

7.1 Planning of Product Realization ......................................................................... 21

7.2 Customer-Related Process .................................................................................. 21

7.3 Design and Development .................................................................................... 22

7.4 Purchasing .......................................................................................................... 23

7.5 Product and Service Provision ............................................................................ 24

7.6 Control of Monitoring and Measuring Equipment ............................................. 25

8.0 Measurement, Analysis and Improvement ..................................................... 25

8.1 General .............................................................................................................. 25

8.2 Monitoring and Measurement ............................................................................. 26

8.3 Control of Non-conforming Product ................................................................... 27

8.4 Analysis of Data ................................................................................................. 27

8.5 Improvement ....................................................................................................... 27


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1.1 Distribution List

All printed copies of this Quality Manual are deemed “Uncontrolled”, unless stamped

“Controlled” and distributed to the following:

Department / Position Name

President Dr. Tirso A. Ronquillo

University and Board Secretary Prof. Enrico M. Dalangin

Executive Assistant Dr. Vanessah V. Castillo

Vice Presidents

Academic Affairs Dr. Erma B. Quinay

Research, Development and Extension Services Engr. Albertson D. Amante

Administration and Finance Atty. Luzviminda C. Rosales

External Affairs and ICT Services Prof. Rogelio A. Antenor

Executive Directors

BatStateU Pablo Borbon Main I and Lobo Assoc. Prof. Romeo C. De Castro

BatStateU Pablo Borbon Main II Dr. Jessie A. Montalbo

BatStateU ARASOF-Nasugbu, Balayan and Lemery Prof. Enrico M. Dalangin

BatStateU JPLPC-Malvar and Lipa Dr. Expedito V. Acorda

University Registrar Mrs. Merlita B. Mendoza

Registrar’s Office – Pablo Borbon Main II Mrs. Merlita B. Mendoza

Registrar’s Office – ARASOF - Nasugbu Mrs. Evelyn L. Pedrajas

Registrar’s Office – JPLPC - Malvar Mrs. Corazon O. Buño

University Librarian Mrs. Rosario L. Cuevas

Library Services – Pablo Borbon Main II Mrs. Nenita C. Silang

Library Services – ARASOF - Nasugbu Mr. Rahadel V. Destreza

Library Services – JPLPC - Malvar Mrs. Ester R. Aguila

College Deans

BatStateU Main I-College of Law Atty. Edgard E. Valdez

BatStateU Main I-College of Teacher Education Dr. Rowena R. Abrea

BatStateU Main I-College of Accountancy, Business

Economics and International Hospitality Management Dr. Bendalyn M. Landicho

BatStateU Main I-College of Arts and Sciences Dr. Matilda H. Dimaano

BatStateU Main I-College of Nursing and Allied Health

Sciences Ms. Charmaine Rose I. Triviño

BatStateU Main II-College of Engineering,

Architecture and Fine Arts Dr. Elisa D. Gutierrez

BatStateU Main II-College of Informatics and

Computing Sciences Dr. Jessie A. Montalbo

BatStateU Main II-College of Industrial Technology Dr. Philip Y. Del Rosario

BatStateU ARASOF-Nasugbu-College of Nursing

and Allied Health Sciences Mrs. Gloria L. Araos

Deans of Colleges

BatStateU ARASOF-Nasugbu Asst. Prof. Josephine D. Vergara

BatStateU JPLPC-Malvar Dr. Amado C. Gequinto

BatStateU Balayan Assoc. Prof. Rhobert E. Alvarez

BatStateU Lemery Asst. Prof. Sandy M. Gonzales

BatStateU Lipa Dr. Nora G. Dimaano

BatStateU Rosario Dr. Rosalinda M. Comia

BatStateU San Juan Dr. Joy M. Reyes


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Associate Deans – ARASOF - Nasugbu

College of Engineering and Computing Sciences Assoc. Prof. Lorissa Joana E. Buenas

College of Arts and Sciences Dr. Maria Luisa A. Valdez

College of Accountancy, Business, Economics and

International Hospitality Management Asst. Prof. Erwin A. Caparas

College of Teacher Education Dr. Anania B. Aquino

College of Industrial Technology Assoc. Prof. Gloria A. Rearte

Associate Deans – JPLPC - Malvar

College of Engineering and Computing Sciences Engr. Rosana C. Lat

College of Arts and Sciences Dr. Loida F. Tungao

College of Accountancy, Business, Economics and

International Hospitality Management Dr. Maria Jessie S. Leong

College of Teacher Education Dr. Rubilyn M. Latido

College of Industrial Technology Assoc. Prof. Regidor C. Suelto

Quality Management Representative Prof. Rogelio A. Antenor

Deputy QMR – ARASOF - Nasugbu Asst. Prof. Erwin A. Caparas

Deputy QMR – JPLPC - Malvar Asst. Prof. Jovito P. Permante

Documents Controller Asst. Prof. Mario G. Bukas

Deputy Documents Controller – ARASOF - Nasugbu Mrs. Avegail F. Rivera

Deputy Documents Controller – JPLPC - Malvar Dr. Sharon M. Angulo

ISO Coordinator Ms. Twinkle M. Calinao

ISO Coordinator – ARASOF - Nasugbu Mrs. Valerie Charmaine G. Chua

ISO Coordinator – JPLPC - Malvar Mr. Ronel M. Sapungan

Internal Quality Auditors

Directors

Student Affairs and Services Dr. Lucille D. Evangelista

Sports Development Dr. Francisco V. Aguirre

Arts and Culture Asst. Prof. Cecil L. Dimasacat

Research Dr. Shirley G. Cabrera

Extension Services Assoc. Prof. Romeo C. De Castro

Research Management Services Dr. Emil C. Alcantara

Legal Affairs Atty. Luzviminda C. Rosales

Public Relations Mr. Michael C. Lagaya

Internal Assessment Unit Asst. Prof. Mario G. Bukas

Internal Audit Unit Mr. Romeo L. Ramos

Institutional Planning and Development Ms. Myrna A. Coliat

Financial Services Mrs. Lolita M. Atienza

Auxiliary Services Dr. Elisa S. Diaz

Administration Services Prof. Rogelio A. Antenor

General Services Assoc. Prof. Jovito C. Plata

External Affairs Asst. Prof. Edzel M. Gamab

Information and Communications Technology Assoc. Prof. Alex I. Magboo

Environmental Management Unit (OIC) Engr. Jerick P. Pecaso

Project Management Assoc. Prof. Antonio A. Gamboa

Medical and Dental Services Dra. Leila M. Manalo

Administrative and Financial Services-BatStateU

ARASOF-Nasugbu (OIC) Mrs. Josephine V. Vasquez

Administrative and Financial Services-BatStateU JPLPC-

Malvar and Lipa Asst. Prof. Jovito P. Permante

Administrative and Financial Services-BatStateU Rosario

and San Juan Dr. Rosalinda M. Comia


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Assistant Directors

Testing and Admission Assoc. Prof. Virginita S. Eroa

Guidance and Counseling Asst. Prof. Renan T. Mallari

Intellectual Property Management, Product and

Technology Assessment and Commercialization Engr. Albertson D. Amante

Management Information System and Publication Dr. Jodi Belina A. Bejer

Budget (OIC) Mr. Romeo L. Ramos

Accounting Mrs. Lolita M. Atienza

Cashiering Mrs. Dolores A. Madrid

Records Management Mrs. Fevronia M. Soriano

Human Resource Management Mr. Noel Alberto S. Omandap

Property and Supply Dr. Carmela S. Macatangay

Procurement Mr. Mario G. Ebora

Pablo Borbon Main II

Medical and Dental Services Dra. Leila M. Manalo

Facilities Management Services Engr. Victor A. Semira

ARASOF - Nasugbu

Sports Development Program Asst. Prof. Federico H. Rojales

Arts and Culture Mrs. Jessica P. De Guzman

Student Organization and Activities Mrs. Maria Fe M. Bagon

Student Discipline Asst. Prof. Cherry U. Banta

Testing and Admission Mrs. Avegail F. Rivera

Guidance and Counseling Ms. Analyn H. Venzon

Scholarship and Financial Assistance Asst. Prof. Marithel J. Tiangco

Research Assoc. Prof. Froilan G. Destreza

Extension Services Asst. Prof. Rosalie R. Rojales

Budget Mrs. Eleonor T. Laña

Cashiering Mrs. Anna Lisa B. Villapando

Accounting Mr. Alvin C. Andulan

Auxiliary Services Mr. Allan Noel G. Tiangco

Property and Supply Mrs. Johanna Paula H. Barcelon

Human Resource Management/Planning and Development Mr. Erwin R. Abiad

Records Management Mr. Juvenal R. Oriondo

General Services/Ground Maintenance Asst. Prof. Aniceto A. Samonte, Jr.

Medical and Dental Services Ms. Adelaida V. Rico

Project Management Engr. Nicko Jeanina M. Demafelix

Procurement Mrs. Marife G. Galvezo

ICT Services Mr. Rodelito D. Pega

Facilities Management Services Mr. Alvin P. Caraig

Security Services Mr. Ariel P. Sajona

JPLPC - Malvar

Sports Development Program/Arts and Culture Mr. Teejay D. Panganiban

Student Organization and Activities Mrs. Airis Jane M. Llave

Student Discipline Mr. Christopher Vincent A. Arellano

Testing and Admission Mrs. Angelina L. Gequinto

Guidance and Counseling Mrs. Florina P. Santiago

Scholarship and Financial Assistance Mrs. Lucina S. Lat

Research Engr. Eleazer L. Vivas

Extension Services Asst. Prof. Glenda M. Dimaano

Planning and Development/Records Management Mrs. Rinalyn G. Magtibay

Budget Mrs. Charito V. Aquino


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Cashiering Asst. Prof. Jovito P. Permante

Accounting Ms. Madel D. Dela Cruz

Auxiliary Services Mrs. Mabel O. Lopez

Property and Supply Mr. Archie M. Madridejos

Human Resource Management Mrs. Neria L. De Guzman

General Services Asst. Prof. Ramon V. Leong

Medical and Dental Services Mrs. Karla Mae C. Alvar

Procurement Asst. Prof. Edmar I. Dueñas

ICT Services Mr. Joseph Rizalde E. Guillo

Security Services Mr. Dante R. Bolor

1.2 Scope of the Quality Manual

This Quality Manual outlines the quality management system established by Batangas State

University, known as “BatStateU”, located at four sites as specified below, as per ISO

9001:2008 requirements. It is applicable to all functions in the organization from the

determination of students’ requirements, design and development of curriculum and syllabus,

marketing/promotion, admission, registration, delivery of instruction, evaluation/assessment,

including research and extension, and graduation in the different colleges and campuses of the

University as follows:

BatStateU Pablo Borbon Main I - Rizal Avenue Extension, Batangas City

College of Nursing and Allied Health Sciences

College of Teacher Education

College of Accountancy, Business, Economics and International Hospitality

Management

College of Arts and Sciences

Student Affairs and Services

Testing and Admission

Guidance and Counseling

Library Services

Registration

Research and Development

Extension Services

Medical and Dental Services

Human Resource Management

Project Management

Procurement/BAC

Property and Supply

Records Management

General Services

Accounting

Budget

Cashier

Resource Generation

ICT Services

BatStateU Pablo Borbon Main II - Neptune St., Golden Country Subdivision, Alangilan,

Batangas City

College of Industrial Technology

College of Informatics and Computing Sciences


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College of Engineering, Architecture and Fine Arts

Library Services

Registration


Facility Management Services

BatStateU ARASOF-Nasugbu - R. Martinez St., Brgy. Bucana, Nasugbu Batangas



Management

College of Engineering and Computing Sciences

College of Nursing and Allied Health Sciences






Library Services

Registration


Extension Services



Procurement

Property and Supply

Records Management

Facility Management Services/Project Management

Accounting

Budget

Cashier

Resource Generation

ICT Services

BatStateU JPLPC-Malvar - G. Leviste Street Poblacion, Malvar, Batangas



Management



College of Engineering and Computing Sciences




Library Services

Registration


Extension Services




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Procurement

Property and Supply

Records Management

General Services

Accounting

Budget

Cashier

Resource Generation

ICT Services

1.3 Definition of Terms

Product – This is an output of the process that utilizes inputs. Where the term “product” is used

in this Quality Manual, it refers to BatStateU’s four main products:

1. Student knowledge, abilities and competencies

2. Courses and programs

3. Research (New knowledge)

4. Services

Customer – This is the recipient of the product offered by BatStateU. Where the term

“customer” is used in this Quality Manual, it refers to students of BatStateU.

1.4 Objective of the Quality Manual

This quality manual serves as a guide and reference for all employees and to provide a common

understanding of the various institutional policies and procedures in the effective

implementation of the quality management systems established.

2.0 INSTITUTION’S PROFILE

2.1 Vision Statement

To be a globally recognized institution of higher learning that develops competent and morally

upright citizens who are active participants in nation building and responsive to the challenges

of the 21st century

2.2 Mission Statement

Batangas State University is committed to the holistic development of productive citizens by

providing a conducive learning environment for the generation, dissemination and utilization

of knowledge through innovative education, multidisciplinary research collaborations, and

community partnerships that would nurture the spirit of nationhood and help fuel national

economy for sustainable development


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2.3 Core Values of the University

Faith – The University’s initiatives and activities are guided by a strong faith in a Supreme

Being. These are anchored on high regard and respect for the beliefs and orientation of each

member of the academic community for a productive and meaningful co-existence.

Patriotism – This value extends from promoting love of country to taking pride in being a

Filipino. The University advocates a strong sense of commitment to national ideals through its

active promotion of Philippine culture and heritage, as well as concern for the environment and

the nation’s natural biodiversity, all of which lead to the creation of a pool of professionals who

are instruments for nation building.

Human Dignity– This value affirms the uniqueness, inherent worth, and distinction of every

member of the community, with high respect to equality, social justice, and human rights. This

is seen as the most effective way to prevent or resolve conflicts, and is thus necessary to ensure

civilized, professional and personal relationships and a healthy University environment.

Integrity – This pertains to the University’s steadfast adherence to morally-sound principles

and ideals in the pursuit of institutional goals and objectives. It covers the values of

accountability, honesty, righteousness, incorruptibility, and decency in the governance and

implementation of academic, administrative, financial policies.

Mutual Respect – This refers to the recognition and acceptance of individual and professional

differences in the exercise of academic freedom and the freedom of expression. It is exhibited

by a community that is progressive-minded and receptive to growth and positive change.

Excellence – A strong commitment to excellence in the areas of instruction, research and

extension services, as well as in the management of financial resources and in the general

administration of the University, is the most significant factor in ensuring the successful

attainment of the University’s vision. Excellence results to continuous quality improvement in

the services offered by the University to its clienteles and stakeholders.

2.4 Quality Policy

Batangas State University is committed to provide quality service to all customers and satisfy

applicable statutory and regulatory requirements through continuous improvement of all

university processes.


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3.0 BUSINESS PROCESS FLOW

Business Process Flow

Customer

Requirements

Customer

Satisfaction

Management

Responsibility

Measurement, Analysis

and Improvement Resource Management

Human Resource /

Training

Infrastructure

Work Environment

Product Realization

Guidance

Admission

Registration

Instruction

Library

Procurement/BAC

Material Management

Calibration

Design and Development

Financial Management

Medical/Dental Clinic


Records Management

ICT Services

Customer Feedback

Internal Audit

Process/Product

Monitoring

Management Review

Continual

Improvement

Satisfaction


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3.1 Organizational Chart (See Appendix A)

3.2 Designation Letter

Designation of Quality Management Representative (QMR)

I hereby designate Prof. Rogelio A. Antenor to be the Quality Management Representative

effective January 3, 2017 in which his responsibilities and authorities are as follows, in

addition to his functions as Vice President for External Affairs and ICT Services:

a) Ensure that quality management systems are established, implemented and

maintained in accordance with the ISO 9001:2008 international standards.

b) Report on the performance of the quality management system to the management

for review and as a basis for improvement of the system.

c) Ensure the promotion of awareness of customer requirements throughout the

organization.

d) Act as liaison with external parties on matters relating to the quality management

system.

e) Manage the audit program as per ISO19011:2011; and

f) Directly report to the University President for updates and concerns pertaining to

the Quality Management System.

Dr. Tirso A. Ronquillo

University President


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4.0 QUALITY MANAGEMENT SYSTEM

4.1 General Requirements

Batangas State University has established, documented, implemented and maintained a quality

management system as per requirements of the international standards and as a means of

assuring its present and future customers that its products conform to the specified

requirements.

Through the quality manual, procedure manuals, operations manual, international standards,

work instructions, statutory and regulatory requirements such as but not limited to Commission

on Higher Education (CHED) requirements and CHED Memorandum Orders (CMOs), all

processes, their sequences and interactions are determined including the criteria and methods

of control, to ensure its effectiveness.

Management review and internal quality audits are conducted to monitor and measure the

effectiveness of the quality system. Results of these monitoring and measurements are analyzed

and when necessary, actions are implemented and resources are provided for continual

improvement.

Batangas State University outsources its security services from a qualified service provider

through public bidding. Procurement of this service complies with the provisions of Revised

Implementing Rules and Regulations of RA 9184. Management review is conducted to monitor

the effectiveness of the services provided and monitor the service provider’s compliance to the

terms of reference and contract.

4.2 Documentation Requirements

4.2.1 General

BatStateU ensures that its quality management system has a documented quality

policy posted in appropriate locations, a quality manual, quality objectives,

operations manual, documented procedures and records as required by the

international standard and the organizational process.

The documentation structure is as follows:

Level 1- Quality Manual, Quality Policy and Quality Objectives

Level 2- Procedure Manuals

Level 3- Operational Manual, Work Instructions, standards, applicable

statutory and regulatory requirements, policies, supporting reference

documents and records, including syllabi and curricula.

4.2.2 Quality Manual

BatStateU has established and maintains a quality manual that describes the scope

of the quality management system of the organization. It does not have any

exclusion.

The quality manual also contains the description of the processes, as well as

interactions and references of the documented procedures.

Refer to all context of this manual.


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4.2.3 Control of Documents

BatStateU has established a documented procedure which ensures the necessary

control on the approval, issuance, review, update and re-approval of documents;

identification of the changes made and current revision status; availability of the

documents at point of use; legibility; and identification and control of external and

obsolete documents.

Refer to BatStateU-PM-01 (Control of Documents and Records).

4.2.4 Control of Records

BatStateU has established and maintained a documented procedure which defines

the control necessary for the identification, storage, protection, retrieval,

legibility, retention time and disposition of records.

Refer to BatStateU-PM-01: Control of Documents and Records

Republic Act 9470: Implementing Rules and Regulations of

Republic Act No. 9470, otherwise known as the

National Archives of the Philippines Act of 2007

5.0 MANAGEMENT RESPONSIBILITY

5.1 Management Commitment

BatStateU, through the established quality policy, quality objectives, management review

meetings, strategic planning, annual budgeting and communicating to the educational

organization the importance of meeting student/customer requirements as well as statutory and

regulatory requirements, demonstrates its commitment to the implementation and effectiveness

of the quality system.

Refer to all associated documents and records such as Program of Receipts and Expenditures

(PRE), Supplemental Budget, Consolidated Annual Procurement Plan (APP), Commission on

Higher Education Memorandum Orders (CMOs) and Civil Service Commission (CSC),

Commission on Audit (COA), and Department of Budget and Management (DBM) circulars.

5.2 Customer Focus

BatStateU ensures that customer requirements are determined through suitable mechanism of

feedback. These requirements are met through proper planning and control of instructional

process with an aim to enhance satisfaction of customers.

Refer to customer satisfaction survey schedule, BatStateU-WI-PO-03 (Handling Customer

Complaints), customer satisfaction survey results.

5.3 Quality Policy

BatStateU has established and documented a quality policy which serves as a framework on the

established quality objectives. This is reviewed once a year to check its suitability in the

organization and is communicated to all levels and functions through awareness for proper

understanding and implementation. This quality policy is also posted at appropriate locations

in the organization.

Refer to section 2.4, Quality Policy


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5.4 Planning

5.4.1 Quality Objectives

Quality objectives are established at relevant functions and levels within the

organization to satisfy customer requirements and for continual improvement on the

effectiveness of the quality management system.

Refer to the quality objectives/targets established for the year.

5.4.2 Quality Management System Planning

BatStateU carries out the quality management system planning through the work

instructions, strategic plan, operational plan, and strategies and action plans for the

achievement of the quality objectives. The quality objectives are measurable and are

consistent with the quality policy.

Refer to all applicable documents and records as specifically mentioned.

.

5.5 Responsibility, Authority and Communication

5.5.1 Responsibility and Authority

BatStateU organizational chart is shown in section 3.1 of this document. The

responsibilities and authorities of employees involved in the quality management

system processes are defined in the job descriptions and are communicated with

acknowledgment by the employees.


Execute and implement the policies and general plans laid down by the

Board.

Exercise general supervision over all the programs, projects, operations and

activities of the University to render more effective and efficient service to

the public.

Formulate plans and recommend policies to the Board that will enable the

University to render more effective and efficient service to the public.

Hold ultimate responsibility for collecting and accounting all revenues and

receipts, and for the proper custody of all property belonging to the

University.

Coordinate and cooperate with other government agencies in the locality for

the successful implementation of community-wide programs and projects.

Appoint officials, faculty members, and other employees of the University

consistent with pertinent laws, rules and regulations subject to confirmation

by the Board of Regents.

Represent the University in public ceremonies and other social – civic

activities involving the participation of heads of agencies, offices and

institutions.

Impose subject to due process, penalties and sanction even severe than

dismissal against personnel of the University for violation of duly

promulgated service rules and regulation; subject to confirmation by the

Board.

Designate faculty and employees for administrative positions in accordance

with the approved organization of the University.


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Vice President for Academic Affairs

Assist in the formulation of academic policies and plans pertaining to the

efficient management of educational programs of the University.

Evaluate the effectiveness of instructional services.

Review recommendations of subordinate officials regarding appointments to

faculty positions

Review departmental plans, programs and projects and is responsible for the

efficient and economical operations of the University.

Review recommendations of disciplinary sanctions for the students and

impose penalties less severe than dismissal.

Recommend fellowships, scholarships and training grants for deserving

faculty members.

Direct disciplinary action against erring faculty members.

Consolidate and prepare final reports of accomplishments submitted by

subordinates.

Supervise the Student Affairs and Services, Integrated Schools, Sports

Development, Arts and Culture, Library Services and Registration Services.

Perform other functions as the President may direct from time to time.

Vice President for Administration and Finance

Provide overall direction and supervision on following areas and functions:

a) Control of the operating budget

b) Implementing accounting policies and procedures for accounting,

custody and disbursement of funds

c) Financial reporting for internal and external clients

d) Procurement, supplies and materials management

e) Human resource management and development

f) Campus safety and security

g) Environment, health and safety

h) Medical and dental services

i) Records keeping and management

j) General services

k) Space management planning and location

l) Repair and maintenance of facilities, building and equipment

m) Income generating projects

n) Other administrative, financial and general support services

Participate in administrative and fiscal consideration of academic policies,

plans and programs.

Allocate, in coordination with the program directors, available funds for

programs and projects on the basis of approved guidelines and priorities.

Brief higher authorities on the status of appropriations and allotments and

such other related financial matters as may be needed.

Review and recommend appropriate actions to higher authorities on

administrative and financial matters.

Review and evaluate work methods, procedures and processes for greater

efficiency and effectiveness.

Supervise the preparation of periodic, annual and other required reports and

general supervision of administration and finance department.

Perform related works as may be assigned by higher authorities.


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Vice President for Research, Development and Extension Services

Report directly to the President and serve as the Chief Research, Extension

and Planning Officer of the University, promoting the University’s mission

and providing the executive and administrative leadership for the Research,

Development and Extension Services.

Require the Director for Research, Director for Research Management

Services, Director for Extension Services, Deans and Executive Directors to

directly report matters involving research and extension activities.

Assume a lead role in initiating and evaluating research and development

areas and extension linkages and collaborations.

Play an active role in proposing and coordinating policies and procedures in

the areas of contracting, inventions, copyrights, software, publications and on

policies and procedures in research and extension services.

Be in close coordination with Executive Directors and Deans in the

implementation of research and extension policies, programs, projects and

support services.

Serve as Vice Chairman of the Research Council and Extension Services

Council.

Act for the President on her/his absence or inability to act, and undertake such

additional duties and responsibilities as may be assigned by the President.

Vice President for External Affairs and ICT Services

Responsible for programs and communications that foster a greater

understanding of the university and to position the university at the forefront

of development through external linkages and ICT services.

Responsible for developing and implementing a coordinated program of

strategic communications designed to advance the institutional objectives of

the University, by means of a comprehensive array of communication media,

from print to broadcast to the Internet based on careful analysis of the

interests and perspectives of major stakeholders - local, national, and

international.

Inform people about the University's goals, aspirations, and programs and

accomplishment, and thereby build support for its mission of teaching,

research, and extension service.

Assist the University President in forging strong alliances and linkages with

various international, national, and local educational organizations and

institutions to support the University’s initiatives.

Assist the University President in the continuous reengineering of the

information and communication technology services to cater the increased

demand for a more efficient and timely delivery of services.

Supervise External Affairs Office, Public Relations Office an ICT Services

office.

Perform related works as may be assigned by higher authorities.

Executive Directors (Main I & Main II)

Be responsible for the overall planning, development and operation of

programs of the colleges of the designated campus.

Exercise general supervision and administration of the program offerings and

overall management of the personnel and all other resources of the campus.

Check and verify procurement requests of the colleges in the campus.

Request for funding of infrastructure projects and procurement of equipment,

laboratory facilities and instructional materials needed in the different

program offerings.


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Act as member of the Personnel Training and Development Committee that

recommends the appointment of new employees and promotion of qualified

and deserving faculty and non-academic personnel of the campus.

Recommend local designation of faculty and employees for administrative

activities in the campus.

Represent the campus in public ceremonies and other social-civic activities

involving the participation of heads of agencies, offices and institutions.

Perform other related works as may be assigned by the University President

and other higher University officials.

Executive Directors (ARASOF – Nasugbu & JPLPC – Malvar)

Be responsible for the overall planning, development and operation of all

activities and programs of the campus.

Formulate and implement campus objectives, institutional plans and

development programs in consonance with the University vision and

admission to achieve objectives through effective and effective management

of the resources of the campus.

Exercise general supervision and administration of the course offerings and

overall management of the personnel and all other resources of the campus.

Recommend approval of the annual supplemental budgets for personnel

services, maintenance, operation and equipment expenses, and capital outlay

of the campus for approval of the University President and the Board of

Regents.

Administer the collection and accounting of the revenues and receipts, and

proper custody of campus properties.

Recommend approval of the procurement request and sign vouchers and

checks based on the limitations set by the Board of Regents.

Recommend approval for funding of infrastructure projects and procurement

of equipment, laboratory facilities and instructional materials needed in

different program offerings.

Approve application for leave, authority to travel, request for the use of

official vehicle, itinerary of travels, request for overtime/additional job order

request forms, certificate of overtime credits earned, gate pass authorization,

weekly cash position report and other letters/forms of the campus.

Supervise the recruitment and selection process, and recommend the

appointment of new employees and promotion of qualified and deserving

faculty and non-academic personnel of the campus to the University

President consistent with the pertinent laws and rules and regulations subject

to the confirmation of the Board of Regents

Designate and or recommend designation of faculty and employees for

administrative activities.

Represent the campus in public ceremonies and other social-civic activities

involving the participation of heads of agencies, offices and institutions.

Perform other related works as may be assigned by the University President

and other higher University officials.

Deans (Main I & Main II)

Be the Presiding Officer of the faculty of his/her college, and to notify the

VPAA of all meetings, furnishing the latter with their agenda and minutes.

Prepare teaching assignments of the faculty members of her/his College.

Supervise the admission and classification of students in accordance with the

policies, rules and regulations of the University.


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Encourage his/her faculty to conduct research and extension service, write

books and articles, and prepare instructional materials in cooperation with the

departments of similar concern.

Submit to the Office of the President an annual report of his/her college and

such other reports which the President may require.

Recommend to the VPAA promotions, demotions, transfer or removal of

members of the faculty and staff provided that after due consideration, the

VPAA shall in turn submit the proposal to the President subject to policies,

rules and regulations.

Dean of Colleges (Campus-Level)

Participate in the formulation of academic policies and plans pertaining to the

efficient management of educational programs of the university.

Supervise the implementation of academic policies, rules and regulations

ensuring compliance to statutory and regulatory requirements.

Oversee the evaluation of the effectiveness of the instructional services in the

campus.

Review and consolidate departmental plans, programs and projects and is

responsible for the efficient and economical operations of the colleges and

academic offices.

Participate in the screening, evaluation and recommend Applicants for

Teaching Position as member of the Faculty Selection Board.

Review recommendations of disciplinary sanctions for the students, and

recommend imposition of penalties less severe than dismissal.

Nominate faculty attendance to seminars, training and scholarship grants.

Supervise the operation and management of the Student Affairs and Services,

Registration Services, Sports Development Office, Culture and Arts, Library

Services, Planning Office, Alumni Office, Research Office and Extension

Office.

Indorse/Recommend the promotion, transfer or removal of faculty members

and academic non-teaching staff.

Perform other functions as may be assigned by the Executive Director and

higher authorities.

Associate Deans (Main I & Main II)

Assist the Dean in establishing and enforcing standards of undergraduate

work.

Recommend and coordinate plans for the development and improvement of

undergraduate programs and formulate policies to implement such plans.

Monitor faculty and student performance.

Assist the Dean in the implementation of the University’s retention policy.

Assist the Dean in the promotion of academic integrity among students.

Promote and spearhead the faculty in adopting an adaptive culture that will

promote excellent performance.

Assume other responsibilities as assigned by the Dean and higher authorities.

Assist and facilitate faculty department meetings and orientation of new

faculty on department matters.

Assist the Dean in preparing and managing semestral/annual budget for the

department.

Recommend teaching assignments and schedules in coordination with the

Dean.


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Associate Deans (Campus-Level)

Assist the Dean of Colleges in the implementation of academic policies, rules

and regulations.

Evaluate the effectiveness of instructional services.

Develop and implement college plans, programs and projects and is

responsible for the effective and economical operations of the college.

Prepare teaching assignments and schedules of the college faculty members.

Supervise the admission and classification of students in accordance with the

policies, rules and regulations of the University.

Provide leadership among Program Chairpersons in planning, conducting

follow-up phases of in-service education of faculty members.

Participate in the screening, evaluation and recommend applicants for

Teaching Position as member of the Faculty Selection Board.

Encourage faculty members to conduct research and extension service, write

books and articles, and prepare instructional materials in cooperation with the

departments of similar concern.

Act as member of Student Discipline Board and recommend disciplinary

sanctions.

Submit to the Dean of Colleges an annual report of his/her college and such

other reports which the higher authority may require.

Perform other functions as may be assigned by the Associate Dean of

Colleges and higher authorities.

Quality Management Representative

Ensure that quality management systems are established, implemented and

maintained in accordance with the ISO 9001:2008 international standards.

Report on the performance of the quality management system to the

management for review and as a basis for improvement of the system.

Ensure the promotion of awareness of customer requirements throughout the

organization.

Act as liaison with external parties on matters relating to the quality

management system.

Manage the audit program as per ISO19011:2011.

Directly report to the University President for updates and concerns

pertaining to the Quality Management System.

Documents Controller

Report directly to QMR

Ensure that all documents affecting the Quality Management System of the

University are identified, reviewed, approved, controlled, distributed, and

stored according to Control of Document and Records procedure.

Randomly check documents every year to ensure availability.

Ensure that all documents are checked prior to distribution.

Update Document Master List at least every 6 months to prevent unintended

use of obsolete documents.

Ensure control of all records being archived.

Ensure that all obsolete documents are stamped “OBSOLETE”.


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ISO Coordinator

Assist the Quality Management Representative (QMR) in ensuring that

quality management systems are critically reviewed in accordance with the

ISO 9001:2008 standards.

Assist in the promotion of awareness of customer requirements throughout

the organization.

Assist the Document Controller in ensuring the quality of all documents

affecting the Quality Management Systems.

Coordinate with offices, colleges and campuses as regards the preparation

and submission of necessary documents relative to Quality Management

Systems.

Perform other related duties as may be assigned.

Refer to personnel 201 files and relevant memoranda for more details of job

description of all personnel.

5.5.2 Management Representative

BatStateU has appointed a Quality Management Representative (QMR) whose main

responsibility and authority are described in the QMR designation letter.

5.5.3 Internal Communication

BatStateU has established appropriate communication processes such as, but not

limited to, regular meetings with different departments/levels in the organization,

awareness, trainings, memoranda, university chronicles, e-mails, inter-office memos,

circulars and information boards to share information and ensure the effectiveness of

the quality management system.

5.6 Management Review

5.6.1 General

Management review is conducted at least once a year, preferably after Internal audit,

or as the need arises, to discuss and assess problems and the effectiveness in the

fulfilment of requirements and indicators of the quality management system, as well

as opportunities for improvement.

5.6.2 Review Input

The minimum agenda of the management review are inclusive of but are not limited

to: results of audits, customer feedback, process performance and product conformity,

status of preventive and corrective actions, follow-up actions from previous

management review, changes that could affect the quality management system and

recommendations for improvement.

Refer to the management review minutes of the meeting.


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5.6.3 Review Output

As a result of the management review, decisions and actions are made from the top

management in relation to the resources needed and the improvement of quality

management system effectiveness, its processes and products related to customer

requirements.

6.0 RESOURCE MANAGEMENT

6.1 Provision of Resources

To enhance customer satisfaction and ensure that quality management system is implemented,

maintained and improved, an annual operational planning is conducted by the college deans

and office heads for the determination and provision of necessary resources to support this

objective.

Refer to the Operational Plan.

6.2 Human Resources

6.2.1 General

Batangas State University ensures that all personnel are competent in their assigned

tasks and are hired based on the necessary qualifications, including statutory and

regulatory requirements.

Refer to BatStateU-WI-HRD-01-A (Recruitment, Hiring and Selection of University

Teaching Personnel), BatStateU-WI-HRD-01-B (Recruitment, Hiring and Selection

of University Non-teaching Personnel), BatStateU-WI-HRD-01-C (Recruitment,

Hiring and Selection of University Job Order Workers), CSC Qualification Standards

and Republic Act No. 1080.

6.2.2 Competence, Awareness and Training

BatStateU determines the necessary competence for personnel based on

experience, skills, training and education.

Training is provided as a result of the training needs survey/analysis conducted

annually.

Evaluation of the training effectiveness is done through agreed assessment form.

Regular meetings are conducted in different departments on the awareness and

the achievement of set University objectives and goals.

Awareness of quality policy is ensured during hiring of new personnel.

Refer to Training Plan as a result of assessment, BatStateU-FO-AF-01 (Competency

Assessment Form for Faculty and Employees), BatStateU-FO-REQ-01 (Request for

Participation in Seminars, Conferences, Trainings, Workshops and Similar Activities

to be held Outside the University), BatStateU-FO-REQ-02 (Training Program Impact

Assessment form).


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6.3 Infrastructure

BatStateU determines, provides and maintains the infrastructure needed to achieve conformity

to product requirements through the preventive maintenance plan and checklists for buildings,

work spaces, classrooms, laboratories, workshops, libraries, green areas, water, electricity,

laboratories, health services, equipment used for teaching-learning process, transport, internet

services, telecommunication and other associated utilities.

Refer to BatStateU-DOC-AF-04, BatStateU-DOC-AF-04-A (Preventive Maintenance Plan),

BatStateU-DOC-AF-05 (Preventive Maintenance Checklist) and corrective action records.

6.4 Work Environment

BatStateU determines and manages the work environment to fulfill the requirements of

performance of various activities in order to achieve quality of instructional process and

services to customers. This includes safety rules and guidance, the use of personal protective

equipment, preventive maintenance plans and checklists in relation to lighting, hygiene,

sanitation, environmental conditions for learning such as temperature, humidity, noise,

pollution, ventilation and ergonomics.

Refer to all associated documents and records.

Refer to preventive maintenance records.

7.0 PRODUCT REALIZATION

7.1 Planning of Product Realization

BatStateU plans and develops all the processes needed for the realization of its product. As

such, the University must determine the following established objectives: designing and

developing curricula and syllabi, marketing and promotion, establishing research areas or

projects, providing library or reading centers, admitting of candidates, classroom allocations,

laboratories and experiment areas, maintaining facilities and supply office,

purchasing/acquiring materials and other resources, finance management, assessing and

evaluating methods, and training/hiring.

Refer to all operational plans, work instructions and associated records.

7.2 Customer- Related Processes

7.2.1 Determination of Requirements Related to the Product

Product requirements including delivery and post-delivery activities are defined to

meet academic, professional and society’s expectation through the approved curricula

and syllabi, admission and registration processes, research thrusts as per CHED

requirements, and the promotion of programs.

Refer to BatStateU-DOC-AA-01 (Student Handbook) and promotional materials.


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7.2.2 Review of Requirements Related to the Product

Review of requirements including amendments in relation to curriculum is handled by

the Curriculum Committee and endorsed to different collegial bodies and finally to

Board of Regents (BOR). For syllabi, these are reviewed by the department

heads/associate deans and approved by the deans. Acquisition of new knowledge

through research is presented to and approved by the Research Council in accordance

with the procedure defined in the Research and Development Manual.

Refer to BatStateU-WI-AA-01 (Curriculum Review), BatStateU-WI-AA-02

(Course Specification/Syllabus Review), BatStateU-DOC-RDE-01 (Research and

Development Manual).

7.2.3 Customer Communication

The University has determined and implemented effective arrangements for

communicating with customers. The arrangement includes information brochure

which contains information about all programs, eligibility criteria, fees and other such

details. For feedback including complaints and their redressal, telephone, e-mail, post,

etc. are provided and responsibilities are defined.

Refer to BatStateU-FO-CFS-01 (Customer Satisfaction Survey Form) and associated

documents and records.

7.3 Design and Development

7.3.1 Design and Development Planning

The University plans and controls the design and development of products that include

programs, curricula, instructional materials, textbooks required, and methods of

assessment. This is done periodically or as the need arises. The university manages the

interfaces between different faculty and external expert groups. Inputs to instructional

design are defined, committees are constituted and their reports are documented.

Planning output is updated, as appropriate, as the design and development progresses.

Clear responsibilities are assigned and effective communication is ensured.

7.3.2 Design and Development Inputs

The University has determined the inputs relating to products and appropriate records

are maintained. These inputs include but are not limited to CMOs, applicable statutory

and regulatory requirements, inputs from Industry Advisory Council (IAC), needs

analysis and review, published literatures relevant to the program, and other

requirements essential for the design and development.

7.3.3 Design and Development Outputs

The outputs of design and development of the product are provided in a form that

enables verification against the design and development input requirements. The same

is approved by the relevant committee prior to their release. The design and

development output report includes the types and level of skill and knowledge to be


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imparted, scheme of courses and detailed syllabi, instructional strategies, assessment

methods, and selection of instructional aids for delivery.

7.3.4 Design and Development Review

The University ensures that appropriate personnel are assigned to manage and conduct

review to determine that the design and development objectives are achieved. The

developed curriculum is presented to the deans for review to ensure the ability of the

resultant product to meet customer, statutory, regulatory and other requirements. The

concerned department heads are responsible in reviewing the syllabi, recommended

textbook, instructional materials, and method of teaching and assessment to see to it

that the resultant product satisfies the customer requirements.

7.3.5 Design and Development Verification

The University verifies products to ensure that the design and development of these

products have met the input requirements. Verification of design is conducted by the

Executive Committee and the Academic Council. The resultant product is introduced

only after adequate verification. Appropriate records of the results of the verification

and any necessary actions are maintained.

7.3.6 Design and Development Validation

The University conducts the design and development validation of the revised

curriculum and instructional design by endorsing it to CHED. Validation is completed

prior to implementation of the revised curriculum and instructional design.

7.3.7 Design and Development Change

In the education environment, the fast evolution of knowledge leads to periodic

curricula and syllabus review resulting to revisions. BatStateU ensures that all these

revisions are identified, documented, authorized and communicated. The need is

identified from the feedback of the customers and/or analysis of data of their

performance. Periodic changes are also effected to offset the obsolescence of the

design or if need for change is realized. All the steps as required for initial design and

development are followed for affecting and incorporating changes. Review is carried

out and changes are documented. Records of the results of the review of changes and

necessary actions are maintained.

7.4 Purchasing

7.4.1 Purchasing Process

BatStateU ensures that all purchased products are in conformance with the

requirements of the revised IRR of RA 9184 (Procurement Act) and in accordance

with the Approved Consolidated Annual Procurement Plan.

Refer to Revised Implementing Rules and Regulations of RA 9184, BatStateU-

WI-PRO-01 (Procurement of Goods Based on Approved Annual Procurement

Plan (APP) and BatStateU-WI-PRO-02 (Procurement of Goods for Emergency

Purchase).


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Selection criteria and evaluation, supplier performance monitoring and evaluation

are described as per BatStateU-FO-PRO-05 (Selection Criteria for New

Suppliers), BatStateU-FO-PRO-06 (Supplier Performance Monitoring Form) and

BatStateU-FO-PRO-07 (Existing Suppliers Evaluation), respectively.

7.4.2 Purchasing Information

All products to be acquired are described on the purchase requisitions and purchase

orders. Prior to communication with the suppliers, the adequacy of purchased

requirements is ensured by the purchasing department.

7.4.3 Verification of Purchased Products

BatStateU has established and implemented inspection activities to ensure that

products purchased are in accordance to requirements as specified in the purchase

request/order. These are inspected by personnel from the supply office, TWG and end-

users before acceptance.

For service-related product, this will be acknowledged by the end user through service

reports or acceptance reports.

Refer to BatStateU-FO-PSO-03 (Inspection and Acceptance Report form), BatStateU-

FO-PSO-02 (Property Acknowledgment Receipt), BatStateU-FO-PRO-02-A,

BatStateU-FO-PRO-02-B, BatStateU-FO-PRO-02-C (Purchase Request Forms),

BatStateU-FO-PRO-03 (Purchase Order Form)

7.5 Production and Service Provision

7.5.1 Control of Production and Service Provision

Service provision is planned and carried-out through the work instructions,

documented procedures, service contracts, maintenance plans and inspection plans.

Refer to all applicable documented procedures, work instructions and records as

reflected in the Document Masterlist (Internal).

7.5.2 Validation of Processes for Production and Service Provision

BatStateU validates the processes for service provision where the resulting output

cannot be verified by subsequent monitoring and measurement. This validation

includes any processes where deficiencies become apparent only after the product has

been delivered or used. This is documented through design and development

validation results of curricula and syllabus, equipment approval and teachers’

qualifications, course notes and examination papers, and records data.

Refer to all associated documents and records.

7.5.3 Identification and Traceability

BatStateU ensures that the materials, equipment, medicines, laboratory supplies and

materials, and students are identified and traceable as per identification labels,

property number tag, expiration dates, student identification, course, schedules,

academic units, and research contracts as applicable. Traceability is made possible

through the records retained in the University and delivery records.

Refer to all mentioned applicable documents and records.


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7.5.4 Customer Property

BatStateU identifies, protects and verifies customer property under its control. In case

of its loss and damage or if found unsuitable for use, the customer is informed and

records are maintained. Customer properties include but are not limited to certificates,

diplomas, personal ID, birth certificate, intellectual property agreements, medical

exams, certificates, exams, tests or paperwork, final works, prototypes developed,

applications, records of registration. The University exercises care of customer

property in its custody to prevent it from damage or loss or unauthorized access. In

case of loss/damage or unsuitability for use, this is noted, recorded and reported to the

customer. Other customer properties such as customer information is kept safely in,

but not limited to, locked areas, or password-protected areas if it is in electronic form.

7.5.5 Preservation of Product

Through specific responsibilities as defined in relevant procedures, purchased

products are handled with care by various employees through memorandum receipts.

The Supply Office ensures that management regulations such as receiving, handling,

storage, protection, identification, labeling and issuance of products are strictly

followed.

Academic documents such as syllabi, curricula, printed or electronic materials and

books; medicines; chemicals and raw materials for laboratories; compact disks,

computer programs, equipment, and office supplies are organized and shelved

according to specified systems for ease of storage, retrieval, and preservation.

Refer to BatStateU-WI-LIB-05 (Issuance of Certification for Submission of

Theses/Dissertation), BatStateU-WI-REC-04 (Disposal of Non-Records File),

BatStateU-WI-HSD-05 (Medical Examination of New Student, On-the-Job Training

Student and Newly-hired Employees), BatStateU-WI-HSD-06 (Dental

Consultation/Treatment/Management), BatStateU-WI-REG-01 (Registration

Process), BatStateU-WI-REG-06 (Requesting Official Documents).

7.6 Control of Monitoring and Measuring Equipment

BatStateU has determined necessary equipment intended for calibration. These are

equipment used in the laboratories and medical clinics as applicable. These equipment

are sent for outside calibration of a third party calibrating body at defined intervals.

Refer to BatStateU-FO-AF-02 (Calibration Form), BatStateU-FO-AF-03 (Calibration

History Card), Masterlist of calibration and calibration certificates.

8.0 MEASUREMENT, ANALYSIS AND IMPROVEMENT

8.1 General

BatStateU plans and implements the monitoring, measurement, analysis and improvement

processes to demonstrate conformity to requirements as a result of the quality objectives/targets

against actualization, progress reports, delivered products from suppliers, customer satisfaction

surveys, and internal quality audits.


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8.2 Monitoring and Measurement

8.2.1 Customer Satisfaction

Customer satisfaction is monitored through the customer satisfaction survey/analysis

conducted in the whole university every semester. Results of these surveys are

analyzed for continual improvement process.

For rating results of poor or unsatisfactory, which are classified as non-conformity

(NC), a Non-conformity, Corrective and Preventive Action Report (NCPAR) will be

issued for analysis, correction and corrective action. For rating results of satisfactory,

which are classified as improvement (I), an NCPAR will be issued for the process of

improvement. However, only those satisfactory results which have the most dominant

number per criterion shall be issued with an NCPAR.

Refer to BatStateU-FO-CFS-01 (Customer Satisfaction Survey Form), BatStateU-WI-

PO-03) Handling Customer Complaints, customer satisfaction survey/analysis.

8.2.2 Internal Quality Audit

Internal quality audit is conducted at planned intervals at least once a year to determine

whether the quality management system is effectively implemented and maintained in

accordance to planned arrangements and to the requirements of the international

standard.

Refer to BatStateU-PM-02 (Internal Audit).

8.2.3 Monitoring and Measurement of Processes

Processes are monitored and measured as per quality objectives and target goals

against actual performance per month or as defined in the quality objectives. These are

discussed in regular scheduled meetings.

All non-conformities found as a result of the unmet targets shall be subjected to

correction and corrective actions to ensure conformity of product/service using the

NCPAR.

Refer to performance monitoring tools of the quality objectives.

8.2.4 Monitoring and Measurement of Product

BatStateU monitors and measures the product/service by ensuring that curriculum

requirements are met through observation of performance, assessments, tests or

examinations as per planned arrangements and acceptance criteria. Impact assessment

and evaluation of research and extension projects are conducted to ensure continuous

relevance of services provided.

Results of these evaluations are documented to demonstrate that the academic products

achieved the planned objectives.

Refer to applicable documents and records.


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8.3 Control of Non-Conforming Product

BatStateU has established a documented procedure for the insurance and control of non-

conformities such as materials, supplies, service, system and process related.

Refer to BatStateU-PM-03 (Control of Non-conformity, Corrective and Preventive Action).

8.4 Analysis of Data

Analysis of appropriate data is done to demonstrate the effectiveness of the quality management

system and for its continual improvement. This includes all necessary results of monitoring and

measurements such as internal quality audits, process performance, customer complaints,

supplier evaluation and service non-conformities including customer satisfaction. Analysis of

data will be done to assess performance against plans and goals and to identify areas for

improvement through brainstorming meetings, using 3 Why’s method. Results of analysis are

documented in the NCPAR.

Refer to applicable records.

8.5 Improvement

8.5.1 Continual Improvement

BatStateU will continue to improve the effectiveness of the quality management

system through the use of quality policy, quality objectives, audit results, customer

feedback, analysis of data, corrective actions, preventive actions and management

review.

8.5.2 Corrective Action

BatStateU takes appropriate correction and corrective actions to ensure that the

recurrence of non-conformities or discrepancies, which are reported to have occurred

at some point in time or which are likely to occur, are prevented.

Any changes made to the procedures resulting from corrective actions are recorded

and implemented.

Refer to BatStateU-PM-03 (Control of Non-conformity, Corrective and Preventive

Action).

8.5.3 Preventive Action

BatStateU determines appropriate action to eliminate the causes of potential non-

conformities to prevent their occurrences.

Any changes made to the procedures resulting from preventive actions are recorded

and implemented.

Refer to BatStateU-PM-03 (Control of Non-conformity, Corrective and Preventive

Action).


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REFERENCES:

ISO 9001:2008 - International Standard (Quality Management Systems -

Requirements

ISO 19011:2011 - Guidelines for Auditing Management Systems

All documents and records as per Documents Master List (Internal and External)

Prepared by: Reviewed by:

Prof. Rogelio A. Antenor The Executive Committee

Quality Management Representative Date:

Date:

Approved by:

Dr. Tirso A. Ronquillo


Date:

(See attached Certification.)


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APPENDIX A- Batangas State University Organizational Chart


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BatStateU-QM


Office of the Quality Management Representative 2nd Floor, International Affairs Office, CITE Bldg.,

Pablo Borbon Main I, Rizal Avenue, Batangas City

(043) 980-0385 loc. 1116