Quality AssuranceManagement Plan
Approved by:
6IZMWMSR2SZIQFIV Controlled Copy Number: _____________
UNCONTROLLED COPY 1UNCONTROLLED COPYUNCONTROLLED COPY
5YERXIVVE5%14
8EFPISJ'SRXIRXW
(EXI-RMXMEXIH1EVGL
6IZMWMSR2S
(EXI6IZMWIH2SZIQFIV
MM
'ST]VMKLXF]5YERXIVVE%PP VMKLXW VIWIVZIH)\GITXEWTIVQMXXIHYRHIV XLI9RMXIH7XEXIW'ST]VMKLX%GXSJRSTEVXSJXLMWTYFPMGEXMSRQE]FIVITVSHYGIHSVHMWXVMFYXIHMRER]JSVQSVF]ER]QIERWSVWXSVIHMREHEXEFEWISVVIXVMIZEPW]WXIQ[MXLSYXXLITVMSV[VMXXIRTIVQMWWMSRSJ5YERXIVVE
UNCONTROLLED COPY 2UNCONTROLLED COPYUNCONTROLLED COPY
5YERXIVVE5%14
8EFPISJ'SRXIRXW
(EXI-RMXMEXIH1EVGL
6IZMWMSR2S
(EXI6IZMWIH2SZIQFIV
MMM
Preface
8LITYVTSWISJXLI5YERXIVVE5YEPMX]%WWYVERGI1EREKIQIRX4PER5%14MWXSTVSZMHIMRXIVREP
UYEPMX]EWWYVERGI5%KYMHERGIXS5YERXIVVESTIVEXMRKYRMXW8LMWKYMHERGIEPPS[W5YERXIVVEXS
STIVEXI YRHIV E WXERHEVHM^IH VMKSVSYW UYEPMX] QEREKIQIRX W]WXIQ 517 ERH IRWYVIW XLEX SYV
GPMIRXWEVIGSRWMWXIRXP]TVSZMHIH[MXLHEXEXLEXEVISJORS[RERHHSGYQIRXIHUYEPMX]ERHEVIPIKEPP]
HIJIRWMFPI8LI5%14SYXPMRIW XLITYVTSWITSPMGMIWSVKERM^EXMSR VIWTSRWMFMPMXMIW ERHSTIVEXMSRW
VIPEXIHXSIRWYVMRKLMKLUYEPMX]TIVJSVQERGIMREPP5YERXIVVEEGXMZMXMIW8LI5%14EPWSJYPJMPPWXLI
VIUYMVIQIRXSJSYVGPMIRXWERHSJKSZIVRQIRXTVSKVEQWXSHSGYQIRXSYV517
8LI5%14GSRXEMRWQER]VIJIVIRGIWXSSXLIVIWWIRXMEP5YERXIVVEUYEPMX]HSGYQIRXW8LIWIUYEPMX]
HSGYQIRXW MRGPYHMRK XLI5%14 4SPMG](SGYQIRXW ERH 7XERHEVH3TIVEXMRK 4VSGIHYVIW 734W
FSXL GSVTSVEXI ERH PEFSVEXSV]WTIGMJMG LIPT IRWYVI XLI UYEPMX] SJ SYV TVSHYGXW ERH MRXIVX[MRI XS
TVSHYGIEWXVSRK517[MXLMR5YERXIVVE8LMWW]WXIQMWXLIJSYRHEXMSRXLEXTVSZMHIWSYVSTIVEXMSRW
[MXL KYMHERGI ERH IRWYVIW GSRWMWXIRXP]TVSHYGIH UYEPMX] HIPMZIVEFPIW 8LI TVSNIGXWTIGMJMG
VIUYMVIQIRXWHIPMRIEXIHMRTVSNIGXTPERWQE]WYTIVWIHIXLIKIRIVEPUYEPMX]VIUYMVIQIRXWHIWGVMFIHMR
XLMWQERYEP
8LI HSGYQIRX MW HIWMKRIH XS JSPPS[ XLI FEWMG SYXPMRI VIUYMVIH JSV E UYEPMX]QEREKIQIRX TPER EW
HIWGVMFIH F] XLI 9RMXIH 7XEXIW )RZMVSRQIRXEP 4VSXIGXMSR %KIRG] )4% 8EFPI GVSWW
VIJIVIRGIWXLIREVVEXMZIWIGXMSRWSJXLI5%14XSXLIETTVSTVMEXIWIGXMSRWSJXLI)4%HSGYQIRXERH
SXLIV REXMSREPP] VIGSKRM^IH UYEPMX] WXERHEVHW 8LMW VIZMWMSR VIJPIGXW WTIGMJMG GLERKIW XSQIIX XLI
5YEPMX]7XERHEVH6IUYMVIQIRXWSJ XLI2EXMSREP)RZMVSRQIRXEP%GGVIHMXEXMSR'SRJIVIRGI2)0%'
HEXIH.YP]
8LIVIEVIX[SFEWMGX]TIWSJMRJSVQEXMSRMRGPYHIHMRXLI5%14+IRIVEPMRJSVQEXMSRMWETTPMGEFPIXS
EPP 5YERXIVVE STIVEXMRK YRMXW 3TIVEXMSRWTIGMJMG MRJSVQEXMSR TVSZMHIH MR XLI *EGMPMX]7TIGMJMG
%TTIRHM\HIWGVMFIW XLIUYEPMX]GSRXVSP5'VIUYMVIQIRXW XLEXETTP]SRP]XSEWTIGMJMG PEFSVEXSV]
8LI *EGMPMX]7TIGMJMG %TTIRHM\ MRGPYHIW MRJSVQEXMSR WYGL EW QIXLSH HIXIGXMSR PMQMXW 1(0W
TIVJSVQERGIIZEPYEXMSR4)WXYHMIWERHPEFSVEXSV]734WXLEXGERRSXFIWXERHEVHM^IHXLVSYKLSYXXLI
5YERXIVVE PEFSVEXSV] RIX[SVO HYI XS GPMIRXWTIGMJMG PEFSVEXSV]WTIGMJMG SV MRWXVYQIRXWTIGMJMG
REXYVI
UNCONTROLLED COPY 3UNCONTROLLED COPYUNCONTROLLED COPY
5YERXIVVE5%14
8EFPISJ'SRXIRXW
(EXI-RMXMEXIH1EVGL
6IZMWMSR2S
(EXI6IZMWIH2SZIQFIV
MZ
UNCONTROLLED COPY 4UNCONTROLLED COPYUNCONTROLLED COPY
5YERXIVVE5%14
8EFPISJ'SRXIRXW
(EXI-RMXMEXIH1EVGL
6IZMWMSR2S
(EXI6IZMWIH2SZIQFIV
Z
Forward
5%146IZMWMSR-QTPIQIRXEXMSR
5YEPMX]%WWYVERGI1EREKIVWEVIXSHMWXVMFYXIXLIHSGYQIRXERHGSRHYGXXVEMRMRKSRXLIGLERKIW XS
XLI5%14[MXLMRHE]WSJXLIMWWYERGIHEXI-QTPIQIRXEXMSRSJXLIGLERKIWXSXLI5%14WLEPPFI
GSQTPIXIH[MXLMRHE]WSJXLIMWWYERGIHEXI
UNCONTROLLED COPY 5UNCONTROLLED COPYUNCONTROLLED COPY
5YERXIVVE5%14
8EFPISJ'SRXIRXW
(EXI-RMXMEXIH1EVGL
6IZMWMSR2S
(EXI6IZMWIH2SZIQFIV
ZM
Table of Contents
4EKITable of Contents
8MXPIERH7MKREXYVI4EKI M'ST]VMKLX7XEXIQIRX MM4VIJEGI MMM*SV[EVHMZ8EFPISJ'SRXIRXW Z0MWXSJ*MKYVIW \M0MWXSJ8EFPIW \MM0MWXSJ%TTIRHMGIW \MZ%GVSR]QWERH-RMXMEPMWQW \Z
1.0 Management Commitment and Organization :MWMSR7XEXIQIRX 7XEXIQIRXSJ1EREKIQIRX'SQQMXQIRXXS5YEPMX] 3VKERM^EXMSREP7XVYGXYVIERH6IPEXMSRWLMTW 5YEPMX]3VKERM^EXMSR
4VIWMHIRXERH'LMIJ)\IGYXMZI3JJMGIV')3 'LMIJ3TIVEXMRK3JJMGIV :MGI4VIWMHIRXSJ3TIVEXMSRW7IVZMGIW 'SVTSVEXI(MVIGXSVSJ5YEPMX]%WWYVERGI %WWMWXERX5YEPMX]%WWYVERGI(MVIGXSV 5YEPMX]%WWYVERGI5%1EREKIV 6IKMSREP+IRIVEP1EREKIV 0EFSVEXSV]1EREKIV 3TIVEXMSRW1EREKIV 0EFSVEXSV]8IGLRMGEP1EREKIV 7]WXIQW1EREKIV 'YWXSQIV7IVZMGI1EREKIVW'71W 4VSNIGX1EREKIV +VSYT0IEHIVSV8IEQ0IEHIV %REP]WX 7EQTPI'YWXSHMER 6ITSVX4VSHYGXMSR7XEJJ
+IRIVEP6IWTSRWMFMPMXMIW ;EWXI*VEYHERH%FYWI
2.0 Quality System and Description 5YEPMX]1EREKIQIRX7]WXIQ 5YEPMX]%WWYVERGI
UNCONTROLLED COPY 6UNCONTROLLED COPYUNCONTROLLED COPY
5YERXIVVE5%14
8EFPISJ'SRXIRXW
(EXI-RMXMEXIH1EVGL
6IZMWMSR2S
(EXI6IZMWIH2SZIQFIV
ZMM
Table of Contents (continued)
4EKI2.0 Quality System and Description (continued)
5YEPMX](SGYQIRXW 5YEPMX]%WWYVERGI1EREKIQIRX4PER 5YEPMX]4SPMG](SGYQIRXW 7XERHEVH3TIVEXMRK4VSGIHYVIW 5YEPMX]%WWYVERGI4VSNIGXSV4VSKVEQ4PERW
5YEPMX]%WWYVERGI7YQQEV]5%7 3XLIV(SGYQIRXW
3.0 Associate Qualification and Training %WWSGMEXI5YEPMJMGEXMSRW 3VMIRXEXMSRERH8IGLRMGEP8VEMRMRKSJ0EFSVEXSV]7XEJJ
5YEPMX]3VMIRXEXMSR 5YEPMX]8VEMRMRK ,IEPXLERH7EJIX]3VMIRXEXMSRERH8VEMRMRK 5%1EREKIV8VEMRMRK
8VEMRMRK*MPIW %WWSGMEXI6IWYQIW -RHMZMHYEP8VEMRMRK6IGSVHWJSVXLI%VIEWSJ5YEPMX],IEPXLERH7EJIX]
ERH8IGLRMGEP4VSJMGMIRG]1SRMXSVMRK 8VEMRMRK6IGSVHWJSV4VSJIWWMSREP(IZIPSTQIRX 8VEMRMRK6IGSVHWJSV6IKYPEXSV]'SQTPMERGI-RJSVQEXMSR
4.0 Procurement of Items and Services 7IPIGXMSRSJ:IRHSVW 4VSGYVIQIRXSJ5YEPMX]6IPEXIH-XIQW
6SPISJ'SVTSVEXI(MVIGXSVSJ'SRXVEGXW 6SPISJ5YERXIVVE4YVGLEWMRK 4VSGYVIQIRX4VSGIHYVIW )ZEPYEXMSRSJ56-W 7TIGMEP6IUYMVIQIRXWJSV7XERHEVH6IJIVIRGI1EXIVMEPW
4VSGYVIQIRXSJ7YFGSRXVEGX0EFSVEXSV]7IVZMGIW :IRHSV4EVXRIVWLMTW
5.0 Documentation and Records Keeping System 5YEPMX](SGYQIRXWERH6IGSVHW (SGYQIRX6IZMI[ERH6IZMWMSR (SGYQIRX'SRXVSPERH(MWXVMFYXMSR
UNCONTROLLED COPY 7UNCONTROLLED COPYUNCONTROLLED COPY
5YERXIVVE5%14
8EFPISJ'SRXIRXW
(EXI-RMXMEXIH1EVGL
6IZMWMSR2S
(EXI6IZMWIH2SZIQFIV
ZMMM
Table of Contents (continued)
4EKI5.0 Documentation and Records Keeping System (continued)
5 )JJIGXMZI(EXIWERH(SGYQIRX,MWXSV] 6IGSVHW1EREKIQIRX
5YEPMX]6IGSVHW 4VSNIGX6IGSVHW )PIGXVSRMG(EXE
7XSVEKI6IXIRXMSRERH(MWTSWEPSJ6IGSVHW (EXE'SRJMHIRXMEPMX]
6.0 Computer Hardware and Software 9WISJ,EVH[EVI 7IGYVMX] 9WISJ7SJX[EVI
-RHYWXV]7XERHEVH7SJX[EVI 5YERXIVVE(IZIPSTIH7SJX[EVI 'SRXVSPSJ7SJX[EVI'LERKIW 7SJX[EVI6IZEPMHEXMSR
(SGYQIRXEXMSR 'SQTYXIV:MVYWIW
7.0 Planning (EXE'SPPIGXMSR4VSGIWW 3VKERM^EXMSREP6IWTSRWMFMPMXMIW (IXIVQMREXMSRSJ4VSNIGX5'6IUYMVIQIRXW 'SQQYRMGEXMSRSJ4VSNIGX7TIGMJMG6IUYMVIQIRXW 'YWXSQIV7IVZMGI8IEQW 'SRXMRKIRG]4PERRMRK
8.0 Work Processes and Operations 7XERHEVH3TIVEXMRK4VSGIHYVIW %REP]XMGEP1IXLSHW (EXE5YEPMX]3FNIGXMZIW
4VIGMWMSRERH%GGYVEG] 'SQTPIXIRIWW 6ITVIWIRXMXMZIRIWW 'SQTEVEFMPMX] 1IXLSH(IXIGXMSR0MQMXW -RWXVYQIRX(IXIGXMSR0MQMXW
UNCONTROLLED COPY 8UNCONTROLLED COPYUNCONTROLLED COPY
5YERXIVVE5%14
8EFPISJ'SRXIRXW
(EXI-RMXMEXIH1EVGL
6IZMWMSR2S
(EXI6IZMWIH2SZIQFIV
M\
Table of Contents (continued)
4EKI8.0 Work Processes and Operations (continued)
6ITSVXMRK0MQMXW 5YEPMX]'SRXVSP7EQTPIW
*MIPH5'7EQTPIW 8VMT&PERO 6MRWEXI&PERO *MIPH&PERO *MIPH(YTPMGEXI *MIPH1EXVM\7TMOI 'SPPSGEXIH7EQTPIW7TPMX7EQTPI
0EFSVEXSV]5'7EQTPIW5YEPMX]'SRXVSP5'&EXGL1IXLSH&PERO-RWXVYQIRX'EPMFVEXMSR&PERO 0EFSVEXSV]'SRXVSP7EQTPI 1EXVM\7TMOI1EXVM\7TMOI(YTPMGEXI 7EQTPI(YTPMGEXI 7YVVSKEXIW%REP]XMGEP7TMOI-RXIVJIVIRGI'LIGO7EQTPI-RXIVREP7XERHEVHW6EHMSPSKMGEP5'7EQTPIW
(EXE'SPPIGXMSR3TIVEXMSRW *MIPH'SPPIGXMSRERH7LMTQIRX 7EQTPI'SRXEMRIVW7LMTTMRK'SRXEMRIVW4VIWIVZEXMZIWERH
,SPHMRK8MQIW7EQTPI'SRXEMRIVW 7LMTTMRK'SRXEMRIVW7EQTPI4VIWIVZEXMZIW 7EQTPI,SPHMRK8MQIW
7EQTPI,ERHPMRK7EQTPI6IGIMTX7EQTPI0SKMR7EQTPI7XSVEKI-RXIVREP7EQTPI'LEMRSJ'YWXSH]ERH
-RXIVPEFSVEXSV]8VERWJIVW
UNCONTROLLED COPY 9UNCONTROLLED COPYUNCONTROLLED COPY
5YERXIVVE5%14
8EFPISJ'SRXIRXW
(EXI-RMXMEXIH1EVGL
6IZMWMSR2S
(EXI6IZMWIH2SZIQFIV
\
Table of Contents (continued)
4EKI8.0 Work Processes and Operations (continued)
7EQTPI(MWTSWEPERH6IXYVR'LEMRSJ'YWXSH] 'EPMFVEXMSR4VSGIHYVIWERH'VMXIVME
4L]WMGEP6IJIVIRGI7XERHEVHW'LIQMGEP6IJIVIRGI7XERHEVHWERH6IEKIRXW 7XERHEVH:IVMJMGEXMSR 4IVMSHMG'EPMFVEXMSR 3TIVEXMSREP'EPMFVEXMSR'EPMFVEXMSR*EMPYVI 'EPMFVEXMSR6IGSVHW
5YEPMX]%WWIWWQIRX (EXE5YEPMX]%WWIWWQIRX 7XEXMWXMGEP)ZEPYEXMSRSJ(EXE
(EXE6IGSVHMRK4VSGIHYVIW (EXE6IHYGXMSRERH:IVMJMGEXMSR4VSGIHYVIW
(EXE6IHYGXMSRERH-RMXMEP:IVMJMGEXMSR (EXE:IVMJMGEXMSR 'SQTPIXIRIWW:IVMJMGEXMSR
(EXE6ITSVXMRK (EXE6ITSVXW :IVFEP6IWYPXW 6ITSVXMRK%REP]XMGEP6IWYPXW
(EXE:EPMHEXMSR 4VIZIRXMZI1EMRXIRERGIERH7IVZMGI
%REP]XMGEP-RWXVYQIRXEXMSRERH)UYMTQIRX *EGMPMXMIW *VIUYIRG]SJ1EMRXIRERGI
3XLIV6IUYMVIQIRXW ;EXIV 'SQTVIWWIH%MVERH+EWIW +PEWW[EVI4VITEVEXMSR 'LIQMGEP7XSVEKI ;EWXI(MWTSWEP *EGMPMX]7IGYVMX]
UNCONTROLLED COPY 10UNCONTROLLED COPYUNCONTROLLED COPY
5YERXIVVE5%14
8EFPISJ'SRXIRXW
(EXI-RMXMEXIH1EVGL
6IZMWMSR2S
(EXI6IZMWIH2SZIQFIV
\M
Table of Contents (continued)
4EKI
9.0 Quality Assessment and Response 2SRGSRJSVQERGIERH'SVVIGXMZI%GXMSR
2SRGSRJSVQERGI 'SVVIGXMZI%GXMSR 6IWTSRWMFMPMXMIW 2SRGSRJSVQERGI1IQS
%YHMXW 4IVJSVQERGI%YHMXW 7]WXIQW%YHMXW
-RHITIRHIRX-RXIVREP7]WXIQW%YHMXWSV)ZEPYEXMSRW )\XIVREP7]WXIQW%YHMXW
(EXE%YHMXW 7TSX%WWIWWQIRXW
'PMIRX-
