Quality and ISOTS 16949

8/2/2019 Quality and ISOTS 16949

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Mohammad Zaid

Source: Automot ive Quali t y Syst ems Handbook by David Hoyle

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Quality and ISO/TS 16949Quality products are products that meet customer needs and expectations but, as has

already been said, quality does not happen by chance. A quality system is the means by

which organizations produce products that meet customer need & expectations. Even If

the system is not formalized, it is the combination of processes, resources and

organization that wi ll deliver qualit y products. All ISO/ TS 16949 does is define a minimum

set of requirements which if met will enable an organization to satisfy its customers. It is

a kind of framework for achieving product quality.

Should an organization have to change it s pract ices to meet ISO/ TS 16949, t he result ant

system should have a positive measurable impact on product quality. If there is no impact,

either the organization was doing all the right things to start with and the documentation

merely described what they were doing or the organization has not properly implemented

the requirements. ISO/ TS 16949 represents what t he maj or vehicle manufact urers believe

are the essential characteristics of an effective quality system. Leave any one out and the

quality is believed to be at risk- maybe not immediately but eventually.

The requirements of the automotive industry are more demanding than some otherindustry. Automotive products have to be safe, reliable, and maintainable, protect the

occupants, and have minimal impact on the environment in t heir manufacture, use, and

disposal. The automotive sector is a very competitive market and as a consequence costs

have to be optimized. There is a little margin for excessive variation, as variation causes

wastes and wastes costs money and time. Therefore several methods have evolved to

reduce variation. Among them are SPC, FMEA, MSA, and many other t echniques. The

automotive indust ry beli eves that more t heir suppliers adopt such variat ion reduction

t echniques the more likely it will be that the result ant product will be brought t o the

market more quickly and it s product ion process be more eff icient .

ISO/ TS 16949 is not a set of requirements for producing documents (as many perceive ISO

9000 to be). It cont ains requirement s t hat address t he key characteristics of a quali ty

system which if not met will put product quality (and consequently customer satisfaction)

as risk.
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Mohammad Zaid


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Provisions of ISO/TS 16949

As ISO/ TS 16949 harmonises t he qualit y system requirement s of the automot ive indust ry inthe USA, Germany, France and Italy. It does not cont ain all automot ive qualit y system

requirements. All part icipat ing organizations have customer-specif ic requirement s in

addition, which may be issued separately or included in individual contracts for the supply

of products and services.

Unlike ISO 9000, which is a family of documents, ISO/ TS 16949 is a single st andard t hat

ref erences other st andards and manuals. The t hree standards that form part of ISO/ TS

16949 and are therefore requirements of the standard are:

ISO 8402: Qualit y management & qualit y assurance- Vocabulary

ISO 9001 Quality system Model for quality assurance in design, development,production, installation, and servicing.

ISO/IEC 17025 General requirements for t he competence of t est ing and calibrationlaboratories.

Although the requirements of ISO 9001 sect ion 4 are embodied in ISO/ TS 16949, sections

1, 2, and 3 of ISO 9001 while excluded from t he text of ISO/ TS 16949 remainrequirement s. Therefore t he scope, references, and definit ions apply.

Exist ing AIAG, ANFIA, FIEV, and VDA manuals are l isted in bibliography t o ISO/ TS 16949

and form part of the requirements to the extent specified in specific clauses. For

example, suppliers to Ford, Chrysler, and General Motors will be required to apply the

APQP Manual, FMEA Manual , et c.

Scope of the standard

ISO/ TS 16949 applies t o the design, development , product ion, and, when relevant,

installation, and servicing of automotive-related products. The standard primarily applies

to suppli ers and subcontractors sit es t hat provide:

Part or materials

Service such as heat t reating, paint ing, plating, or other f inishes.

Other customer-specified products.


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Mohammad Zaid


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Certification to the standard will only be awarded to a site that has the capability to meet

all t he applicable requirement s of ISO/ TS 16949 for the product and services concerned. If

some operations are carried at remote locations (e.g. design centres and corporate

headquarters), such location cannot receive separate certification and must be included in

the cert if icat ion awarded t o the parent sit e possessing production capabilit y.

It is st ated in the st andard t hat t he st andard can also be applied t hroughout t he

automot ive supply chain. This impl ies t hat vehicle manufact urers should apply t he

requirement s t o t heir own operations, but obviously such applicat ion is voluntary. In due

course, ISO/ TS 16949 wil l become a condit ion of any contract t o supply products and

services to vehicle manufacturers. The supply chain includes vehicle distribution and

dealers. However, it is not int ended t hat ISO/ TS 16949 be applied beyond the vehicl e

manufactures at this time.


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Mohammad Zaid


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For Article on Quality visit my blog http://iso-qms.blogspot.com/

1.

LINK TO P REVIOUS ARTICLES

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Philip B. Crosby: Four Absolutes of Quality Management and 14-Step QualityImprovement Plan

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30 . The eight principles of quality management

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FOR SUGGESTIONS & FEEDBACK CONTACT ME AT ER . ZAID .2004@ GMAIL . COM
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Quality and ISOTS 16949