Q2-2016 Public Sector Risk Briefing Employee Engagement Trends

Q2-2016 Public Sector Advisory Briefing

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Employee Engagement Trends in the Public SectorFriday. June 3, 2016

© 2016 All Rights Reserved 1 Brown Smith Wallace LLP

Defining Employee Engagement

Public Sector Employee Engagement Trends

Recommendations to Improve Employee Engagement

What Are You Doing to Improve

Recap and Open Discussion

Agenda and Learning Objectives

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Defining Employee Engagement

Learning Objective 1 of 4


Emotional connection an employee feels toward his/her employment organization, which tends to influence his/her behaviors and level of effort in work related activities. (Businessdictionary.com)

Definition


Effect of Employee Engagement

The more engagement an employee has with his/her employment organization, the more effort they put forth.


Benefits to Employees

• Employee feels mentally stimulated.

• Increased trust and communication between employees and management.

• Ability to see how their work contributes to the employment organizations performance.

• Employee pride in the employment organization.


Importance to the Public Sector

• Experienced “baby boomer” (1946-1964) management and staff are at retirement age.• 26% of government workers are over age 55.• 30%-40% of State workers are eligible for retirement.• 10,000 “baby boomers” turn 65 every day since 2011.

• Not enough “millennials” (1981-2000) are replacing them.• America’s largest generation (about 75M).• Comprise less than 7% of government work force.• Only 22% believe government is a good place to work.


Public Sector Employee Engagement Trends



• International Public Management Association for Human Resources.

• 2014 Study on State and Local Government Employee Engagement.

• Surveyed Local and State Government employees.

IPMA-HR Study


• Overall State/Local government employee engagement is moderately low – 47% feel fully engaged.

• Top key drivers of engagement:• Feeling a sense of accomplishment.• Serving the public with integrity.

• Major issues to address:• Making employees feel valued.• Providing clearly defined goals and objectives.

• Areas that need focus:• Career development.• Improving communication.• Employee referral and retention.

Study Conclusions


• 96% are focused on serving the public with integrity.• 81% feel fully engaged in their job.• 80% feel safe in the workplace.• 77% are proud of their work.• 75% feel a sense of accomplishment and believe they

make a difference.• 68% feel like they have a proper work/life balance.• 57% feel valued.

Emotional Trends


Working Environment Trends

• 70% feel like they have proper working conditions.• 67% feel like they have the tools/training to get the

job done effectively.• 59% feel empowered to make decisions to improve

service.• 58% feel like they are able to bring new and

innovative ways of doing things to the workplace.• 55% believe resources are effectively used for

problem solving.• 51% believe they have the opportunity for career and

professional development.• 46% believe work is properly distributed.• 40% believe their department is adequately staffed.


Communication Trends

• 63% feel like they receive the right amount of communication from their direct supervisor.

• 58% feel they have clearly defined goals and objectives.

• 46% know where the organization is headed.• 45% believe they receive the right amount of

communication from senior management.• 44% believe there is cooperation between

departments.• 29% believe there is clear and constant

communication between departments.© 2016 All Rights Reserved 13 Brown Smith Wallace LLP

Working Relations Trends

• 72% believe their manager respects them.• 67% fell like their manager listens to their ideas.• 67% feel recognized for their contributions.• 66% believe their manager shows appreciation.• 64% believe their manager is interested in their

success.• 62% believe there is workplace equality.• 62% feel like they get constructive criticism.• 58% receive feedback on performance.


Pay and Benefits Trends

• 73% believe they have a good benefits package.• 52% believe they are adequately compensated.• 48% believe they receive proper recognition for their

work.• 37% believe they have advancement opportunities.


Recommendations to Improve Employee

Engagement



General Recommendations

• Establish and communicate organization goals and objectives as well as how employees contribute.

• Focus on making employees feel valued by providing feedback and recognition.

• Ensure workload is properly distributed.• Review compensation and benefits.• Ensure avenues for career development and

progression.• Improve communication within and outside

departments.


• Job Sharing• Telecommuting.• Temporary employment – allows retirees to come back

and work for up to 120 days during a 12 month period.• Flexible scheduling.• Mentoring programs.• Succession planning.• Create a culture of knowledge sharing.• Update the performance management system.• Develop a wellness program• Caregiver support.

What Others are Doing to Retain Employees


• Technological Innovation• On demand access to real-time information from any place.• Rapid technology adoption through the cloud.

• Demonstrate Community Impact• Demonstrate results and connect to specific roles and tasks.• Show how $$$ and labor lead to quantifiable outcomes.• Map performance measures to issues they care about:

– Reducing poverty– Improving the environment– Sustaining economic growth– Improving education– Fostering diversity and culture

• Share performance narratives – Tell the story

How to Attract and Retain Millennials


How to Attract and Retain Millennials

• Simplify Knowledge Transfer• Upfront training.• Mentoring & Coaching.• Transition.• Learn by doing.

• Ensure Continuous Learning• Enable Collaboration

• On demand access to information.• Work in teams.• Social networking.


What are You Doing to Improve Employee

Engagement



Recap and Open Discussion

Ron P. Steinkamp, CPA, CIA, CFE, CRMA, CGMAPartner, Advisory ServicesBrown Smith Wallace LLP314.983.1238 (Direct)[email protected]

Please Ask Me Some

Questions..!!


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http://www.bswllc.com/

Documents

Q2-2016 Public Sector Risk Briefing Employee Engagement Trends