PuttingPeople First

Devon’s vision…

Our Putting People First overall vision…

Our aim is to build strong communities in whicheveryone can play an active role and take controlof their lives.

We want to promote independence and choice andprovide support and protection to the mostvulnerable.

Devon’s vision…

Our staff must be able to:

• support independence and well-being• support choice and give people a say in the

services they receive• provide high quality care to people with high

levels of need• provide services in local communities closer to

people’s homes.

Devon’s vision…The people we support must be able to:

• stay healthy and safe in their own home• enjoy a good quality of life through access to leisure and

social activities• make a positive contribution to their community through

employment, volunteering and involvement in decision making

• maintain personal dignity and take control of their lives by exercising choice

• realise a sufficient income to meet their needs and participate in community life

• have equality of access to services and protection from discrimination and harm.

Why?

• Changing context:– Demographic pressures– Financial pressures– Changing expectations

• Changing priorities:– Develop capacity of people in their communities– Universal services; use what’s available to all– Targeted services; focused but not means-

tested.

Population structure in Devon

• Devon’s population is older than the England average

Population comparison

• Devon’s population is older than the England average and the comparator group

Assessments: 18-64 years

• We assess more Physical and Sensory cases than comparative authorities, but it’s more stable

Assessments – Older People

• We assess more people than the England average and comparator authorities and this is rising• This takes into account our age profile as it is per 1000 of the population• We are efficient at assessing people, but assess too many and need to be meeting needs in other ways - info/advice, prevention, early intervention and reablement.

Working together

We consult and discuss Putting People First developments with:

• Our User led Organisation Fusion, they take part in all the Theme Board meetings

• Service User and Carer reference group• Provider reference group• Operational Staff Reference group• We are gathering case studies – do you have

any examples?

Updates from each of the Putting People

First (PPF) themes…

Progress – August 2010

Putting People First update – August 2010

We want people stay healthy and living

independently for as long as possible,

ensuring people have the choice and

control over their own planning and

support.

• www.devon.gov.uk/choice_and_control

Choice and Control Theme

Putting People First update – August 2010

A new factsheet Personal Budgets (FS7) contains more information about this new way of working

• www.devon.gov.uk/factsheets

Answers to frequently asked questions are online:

• www.devon.gov.uk/ppf_faqs

Personal Budgets

Putting People First update – August 2010

The consultation is now closed:

www.devon.gov.uk/2010chargingpolicy

Our aim is to offer Personal Budgets to eligiblepeople, following an assessment, from October2010.

Charging Policy

Putting People First update – August 2010

There is an ongoing rise in Direct Payments.

A charge-card option to deliver Personal Budgetsis being considered.

Direct Payments

Putting People First update – August 2010

We held a Provider Engagement Network (PEN)County Meeting on 27 July for providers to developthe role of social care services across the county.

Read the more online:www.devon.gov.uk/providerengagement

Market Shaping

Putting People First update – August 2010

We could use this telephone service to

monitor agency carers employed through

Direct Payments and Personal Budgets.

We are working with people who currently useDCC services and their carers to discuss thesystem in terms of Direct Payments and PersonalBudgets.

Electronic Home Care Monitoring

Putting People First update – August 2010

• Staff and managers have completed Personalisation Culture Workshops

• More 'Putting People First Practically' training is due in September for Care Direct Plus, Complex Care Teams and Learning Disability Teams.

Staff training

Putting People First update – August 2010

Transport, leisure and education as well

as information, advice and advocacy

www.devon.gov.uk/universal_services

Universal Services Theme

Putting People First update – August 2010

We have revised leaflet 1 ‘Social Care for AdultsExplained’ (updated August 2010) It is available now with added information onpersonal budgets and other changes to the waywe work:

• www.devon.gov.uk/factsheets

We will review our public information and webpages over the summer.

Public Information Strategy

Putting People First update – August 2010

We hope to merge the web-based localinformation system – currently the public-facingCommunity Directory – with the internal DevonCare Directory of contracts information.

• www.devonline.gov.uk/community

We are also working with Libraries and Adult &Community Services to promote a social care

presence.

Public Facing Care Directory

Putting People First update – August 2010

Helping people early enough and in

the right way, so that they stay healthy,

recover quickly and maintain their

Independence.

www.devon.gov.uk/early_intervention_and_prevention

Early Intervention & Prevention Theme

Putting People First update – August 2010

We are currently consulting with 600 staffemployed throughout domiciliary and day care.

A group made up from operational staff, OTs andproject leads met for the first time and discussedthe service design. A draft operating model hasnow been produced.

Social Care Reablement

Putting People First update – August 2010

We held three successful evening retailers events in July across the county.

• 42 retailers attended • 20 are interested in becoming part of the

prescription model.

A working catalogue has been prepared and staff have been consulted.

Community Equipment

Putting People First update – August 2010

Staff should ‘Be aware – think Telecare’ whenoffering any care. Examples could include bedsensors and movement sensors.

• An assessment tool is being piloted throughout Devon.

Telecare

Putting People First update – August 2010

June – we advertised for organisations to express interest to transfer ownership of 19 of our residential homes.

July – we held a focus group question and answer session

August – we aim to meet with potential bidders who have been short-listed in the pre qualification process to explain the tender process.

www.devon.gov.uk/ext_res_care_services

Residential Care Transfer

Putting People First update – August 2010

Making sure everyone has the

opportunity to be part of a community

and experience the friendships and care

that can come from families, friends and

neighbours and community groups.

www.devon.gov.uk/social_capital

Social Capital Theme

Putting People First update – August 2010

We have developed a Joint EngagementStrategy which has been jointly developed byDevon County Council Adult & CommunityServices, Children and Young People Servicesand NHS Devon in partnership with LINkDevon, Fusion and Young Devon.

Find it online: www.devon.gov.uk/have-your-say

Joint Engagement

Putting People First update – August 2010

Contact us

For further information, or to talk to someone about

our services, call Care Direct in the ‘MyDevon’

Customer Service Centre on 0845 1551 007. More

information on how Devon is working to put people

first can also be found on our website:

www.devon.gov.uk/puttingpeoplefirst

Putting People First update – August 2010