By: Ernesto Avila Norma Avila Andrea Berg. Psychiatric Solutions Inc. Peak Behavioral Health Services, LLC Case Analysis. PSI History. PSI owns or leases 34 freestanding psychiatric inpatient facilities 75% revenue is from inpatient services - PowerPoint PPT Presentation
Text of Psychiatric Solutions Inc. Peak Behavioral Health Services, LLC Case Analysis
Psychiatric Solutions Inc.Peak Behavioral Health Services, LLCCase Analysis
By:Ernesto AvilaNorma AvilaAndrea Berg
PSI owns or leases 34 freestanding psychiatric inpatient facilities
75% revenue is from inpatient services
Remaining 25% generated through management contracts with government agencies and medical surgical hospitals
1 out 3 companies competing for national dominance in inpatient psychiatric care
PSI Mission Statement
Committed to creating a corporate culture which promotes integrity as a fundamental for all decisions by its employees and those with whom the company deals.
Foster an atmosphere of trust, respect, and loyalty from patients, employees, consultants, etc.
Meet or exceed government regulations and laws.
Peak Behavioral Health Services, LLC PBHS was acquired by PSI in June
2004 Private psychiatric 144 bed hospital Located in Santa Teresa, NM Philosophy: mental disorders are a
result of biological, psychological and social factors
Services: Intensive Outpatient Program (IOP) Partial Hospitalization Program (PHP) Residential Treatment Center (RTC) for
children and adolescents ages 6-18
PSI merged with PMR Corporation in 2002
Strong competitor in psychiatric facilities
Remarkable and highly trained staff
Wide variety of services
Bad press influences
Staff past mistakes
Low staff-patient ratio compared to other hospitals
Aetna buys EAP from Psychiatric Solutions
Universal Health Services and Ardent Health Services which are private companies and ranked 1 and 2 respectively
Unsatisfactory patient visit reviews
Communication between: Business Development Department
Negatively impacting PBHS
Communication Problem Business Development Dept.
Business Development Department (BDD) composed of 4 non-clinical, non-business degreed individuals
Director with four years in the position Senior marketer with three years in the
position Junior marketer with two years in the
position One marketer with under a year in the
Communication ProblemAdmissions DepartmentAdmission Department has one
licensed master level clinician per shift
One clinician covering two twelve hour shifts on the weekends.
All rotate on-call schedule to cover remainder 24 uncovered weekend hours
Clinicians are licensed to assess the psychological status of patients and make recommendations
When admissions’ staff is busy, calls are rerouted to an unqualified member of the marketing department
Marketers refer unqualified patients in for free assessment