Technical & Commercial Proposal

For

Retail Security Solution

For

Contact Person:

Phone

Company Name

Location

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HCL PROFILEHCL PROFILE

HCL Infosystems Limited is one of the pioneers in the Indian IT market, with its origins in 1976.

For over quarter of a century, HCL has developed and implemented solutions for multiple market

segments, across a range of technologies in India. HCL has been in the forefront in introducing

new technologies and solutions, now HCL is amongst the top 20 business houses in India with

14000+ employees spread across 38 countries and revenue of around 14 billion US dollars.

HCL Infosystems Ltd. is the Internet Infrastructure initiative of the HCL group, India’s premier

information technology group. Through the pioneering presence of the HCL group companies the

vast experience of the markets, HCL Infosystems has propelled itself to the path of “Total

Technology Integration”.

HCL Infosystems has established state-of-the-art ATM / Frame-Relay IP based network

infrastructure across 43 cities in the country and offers an entire range of managed services. Its

portfolio of services includes Virtual Private Networks (VPNs), Broadband Internet access; Hosting

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Co-location Services; Designing and deploying Disaster Recovery solutions and Business

Continuity solutions; Application services; Managed Security services and NOC services.

All these services are delivered with a turnkey approach that includes delivering Infosystems’s

core services, third party hardware and network provisioning, maintenance activities and project

management.

HCL Infosystems comes with the promise of delivering the committed ‘Quality of Service’ backed

by significant investments in infrastructure, network management solutions and its round the

clock centralized Customer Support Call Center. This holds even more when we consider the

leverage Infosystems draws from its parent company’s unparalleled experience in networking.

HCL’s Customer Support

We have the highest regard for our esteem customers, and to meet this, we have geared up

ourselves with following services across the country:

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We organize customer’s meets all over the country to have the first hand interaction,

which enable us to interact with our customers and review their feedback one to one. We

also strive to improve our services standards for more customer satisfaction.

We have the key-client concept, where in we constantly monitor the upkeep of our

products, being used for achieving highest level of service standards. The parameters

governed by this (viz. Up-time, Preventive Maintenance Schedule etc.) are appraised by

specialized team at the regional office and Head office. Further, these clients are provided

with an Up Time Certificate authenticated by the respective user department and these

are sent by the President & CEO himself.

We have across the country –

Number of Machines 50,000 (All products including photocopier)

10,000 (Telecom products alone)

Number of Software Solutions 1,000

Number of Professionals 14,000

Number of Trained Engineers 5,000

Number of Offices 170 cities

Number of Service Centres 360

Customer Satisfaction 9 out of 10 *

ISO Certification ISO 9001:2000 & ISO 14001:2004

* Survey done by

With trained engineers around 360 locations around India, we are able to provide better

customer support and reach well above the industrial customer satisfaction level standards.

HCL is itself synonymous with customer satisfaction, we are proud to offer the best solutions and

services anywhere in India.

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The best in the “Corporate Users expectation and Satisfaction Survey 2003” - Voice & Data

Magazine.

HCL has been ranked No.5 among India’s Top 5 groups impacting the dynamics of the IT Industry - DataQuest

“The Most Responsive Company, 2005”– IT Hardware Category by the Economic Times - Avaya Global Connect

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HCL’s Presence in IndiaHCL’s Presence in India

Retail Loss Prevention

Loss is one of the biggest profit killers on the retail market. Reducing loss is therefore essential in

order to guarantee profitability and continuity for any type of retail organisation. Shrinkage is

linked to causes which can be found both outside and inside of organisations. A holistic approach

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is thus essential if a loss prevention solution is to be successful. The increase of scale and

internationalisation within the retail industry has changed the ways in which loss prevention is

managed. These needs have resulted in a unique Integrated Loss Prevention Solution

Electronic Article Surveillance

Electronic Article Surveillance systems are designed to protect retail stores against shoplifting. As

a leading Solution provider HCL offers a wide range of systems, tags and accessories. HCL’s

systems are applicable in any retail environment, from small shops to large hypermarkets.

EM Security Components

EM Tags

Hard Tags are available in different shapes and sizes. They are so hard and secure in nature that it

is very hard to break the tag with bare hands.

Soft Tags are basically used in products which are where hard tags cannot be attached like

jewelries, watches, etc.

Customized Soft Tags are similar to software tags mentioned above the only difference is that

they are laminated for further reused

KEY BENEFITS:

No line of sight needed

Allows to check-out and check-in several items simultaneously

Information directly attached to product

Performing both identification and antitheft in one single operation

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Different shape and sizes available

Able to tag almost anything

Accelerate scanning and identifying

EAS Gate

There different size and shapes of EAS gates are available in the market. Many of gates can be

used for advertising purpose, count number of people visited the showroom, etc

DetacherDetacher are hard metal item which are fixed on the table behind the sales counter, whenever

any customer is purchasing the item, assistant on the sales team or detach the EM Hard Tag from

the garment, accessories, etc so that it can be easily taken out of the boutique, retail, etc.

How it works

Generally a retail shop have many types of items in it disposal keeping track of all the items is a

very tedious jobs and top of that providing security all these items are also very problematic

solution. Retail shop do not want to physically check each and every customer visiting to their

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shop; this will not only consume precious time of the staff but also give a very bad impression to

the customers.

According to the requirement HCL suggests different EM Tags which can be attached to the these

items. Once these tags are attached to the items, company can easily track the security of the

product.

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EAS Gate installed at the entrance/exit gate will automatically give alarm if any customer is trying

to steal the item from the shop / outlet, therefore it minimize the workload of the person

deputed at the gate, and give free flow

Any customer try to steal any of the items from the boutique will give alarm at the gate. The hard

EM tags attached to the clothes can only be removed with the help of a detacher.

Detachers are fixed at the sales counter, where an assistance or the casher himself can remove

the tags easily from the cloth with the help of a detacher.

Deliverables

No Particulars Qty1 Option 1: Sensor Panel 1.2 to 1.4 Mts Width 1

Option 2: Sensor Panel 1.4 to 1.8 Mts Width 12 Hard Tags: Mini Square As pre requirements3 Soft Tags As per requirements

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4 Soft Tags Customized to Hard Tags As per requirements4 Detacher As per number of sales

counter

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Commercial

No Particulars Qty Prices 1 Option 1: Sensor Panel 1.2 to 1.4 Mts Width 1 1,30,000.00

Option 2: Sensor Panel 1.4 to 1.8 Mts Width 1 1,75,000.002 Hard Tags: Mini Square 1 27.003 Soft Tags 1 14.004 Soft Tags customized to Hard Tags 1 30.005 Detacher 1 14,000.006 Installation Charges 15,000.00

Terms & Conditions:

Delivery: 6-8 weeks from the date of receipt of the PO and payment.

Taxes: The above prices are exclusive of all local taxes. The same will be charged extra as

applicable by HCL to (Client).

Warranty: There is a warranty on the solution purchased for one year from the date

purchased. Thereafter, the warranty will continue to get extended on an annual basis as

long as (Client) continues to renew the Annual Maintenance on an annual and timely basis

from the second year onwards.

Validity of Prices: These prices are valid for 30 days.

Force Majeure: HCL shall be under no liability whatsoever on the occurrence of any Force

Majeure event such as war, fire, arson, industrial action, orders of government or other

duly constituted authority, any natural calamities or Act of God, etc.

HCL and (Client) will come into a agreement to fulfil the scope and when ever there is

change in scope mutually will agree and the same in the agreement as and when it arises.

Hope the above is in order.

Sincerely,

For HCL Infosystems Ltd.

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